Team lead customer service Vacatures

Over de vacature

Greenleaf Corporation, a privately held business that is headquartered in Saegertown, PA, USA is a world leader in manufacturing advanced carbide and ceramic cutting tools for the metal working industry. We continue to build on over 80 years of innovation, which centers on supplying customers with productive solutions to every metal cutting situation. For our European office in Schimmert the Netherlands we are looking for a

Team Lead Customer Service

Full time (40 hours a week)

Essential duties and responsibilities

In the position as Team lead customer service you, together with the customer service team are responsible for the entire quoting, order, and logistics process. You lead, support and motivate the customer service team on a daily basis.

• Together with the team you ensure customers receive timely, professional, and solution-oriented support.
• You monitor service quality, response times, and customer satisfaction. Coach team members and support their professional development.
• Identify knowledge gaps and organize training and knowledge-sharing within the team. Act as a point of escalation for complex customer issues.
• Encourage collaboration, ownership, and continuous improvement within the team.
• Conduct regular team meetings and one-to-one conversations.
• Support recruitment, onboarding, and development of new team members.

Requirements for success

• Experience in Customer Service required
• Excellent skills on Microsoft Excel and data visualization preferred
• Decision making skills, including the ability to quickly understand and analyze new information and situations.
• Previous experience coordinating or leading a team.
• Strong organizational and planning skills.
• Excellent communication skills.
• A customer-focused and solution-oriented mindset.
• The ability to prioritize and remain calm when dealing with multiple requests.
• A proactive attitude and a willingness to take ownership.
• The ability to coach, motivate, and develop colleagues.
• An eye for detail without losing sight of the bigger picture.
• An interest in improving processes and ways of working.
• Good command of English and Dutch

What does Greenleaf offer you

• An annual contract (with a view to a permanent contract)
• A competitive salary
• Participation in our pension plan
• 26 paid vacation days (based on a full-time contract)
• 8% holiday pay
• Working in an international environment
• Opportunities for development and growth within the organization

Over de vacature

Overview

You will lead the Customer Service Export team within a global supply chain, driving smooth export operations and continuous improvement. As the main link between customer service, production, planning and logistics, you shape delivery reliability and customer satisfaction while advancing optimization initiatives. The role blends hands-on operational management with leadership to scale performance across multiple countries. This is an opportunity to influence end-to-end export processes in a purpose-driven environment aligned with Feeding the Future.

Arbeidsvoorwaarden / Benefits

• solid pension scheme
• 30 vacation days
• culture focused on continuous improvement, innovation and sustainability
• global organization
• stability and long-term perspective of the SHV family

Verantwoordelijkheden

• Lead and develop the Customer Service Export team to foster accountability and collaboration
• Ensure accurate, timely processing of orders, export documentation and deliveries to global customers and internal stakeholders
• Serve as the primary liaison between customer service, production, planning and logistics partners
• Monitor performance metrics (OTIF, delivery reliability) and drive continuous improvement initiatives
• Lead or contribute to optimization projects (Lean, process improvements, digital tools)
• Maintain hands-on operational oversight across multiple countries

Belangrijkste vereisten

• Around 3+ years of experience in customer service, logistics or supply chain

• Experience in leadership or coordination

• Strong problem-solving and analytical skills with a continuous improvement mindset

• Strong communication skills and ability to collaborate across teams and cultures

• Hands-on, proactive attitude and ownership mindset

• Strong command of English (native or near-native); Dutch preferred

• collaboration across teams and cultures

• ownership mindset

• strong communication

• Lean

• process improvements

• digital tools

Over de vacature

Overview

Join Medtronic as a Customer Service Supervisor to lead a dedicated team delivering high-quality customer experiences. You will guide daily operations, coach staff, and drive performance and development while collaborating with internal and external stakeholders. The role sits at a growing international healthcare company focused on patient outcomes and service excellence. You'll influence continuous improvement initiatives and support a hybrid working model to balance office and remote work.

Arbeidsvoorwaarden / Benefits

• competitive salary
• flexible benefits package
• short-term incentive (Medtronic Incentive Plan - MIP)

Verantwoordelijkheden

• Lead and develop a team of Customer Service professionals with regular coaching and performance feedback
• Plan and allocate daily work to optimize workflow and service quality
• Support recruitment, onboarding, and performance management for team members
• Provide day-to-day operational and technical guidance ensuring processes are followed
• Build strong relationships with internal and external stakeholders to resolve inquiries and issues
• Communicate updates clearly to keep the team aligned with priorities
• Identify and contribute to process improvements and system enhancements
• Monitor performance and make resource-based decisions to meet objectives

Belangrijkste vereisten

• Professional-level fluency in English and Dutch; French desirable

• Broad knowledge of technical/operational practices in customer service

• Experience with SAP is a plus

• Education/experience options: High school/GED with 5 years, Associate's with 3 years, Baccalaureate with minimum 1 year supervisory experience or 3 years CS experience

• Knowledge of work scheduling, prioritization, and coaching

• Cross-border work eligibility in the Netherlands (office-based requirement)

• Coaching and people development

• Effective communication

• Relationship building

• Problem solving and judgment

• SAP

• Customer service processes and procedures

Over de vacature

Overview

In this role you lead Fastned's customer service operations, guiding a team of 10 and managing an external BPO partner to deliver high-quality support. You'll drive continuous process, quality, and performance improvements while aligning with cross-functional teams to scale services as the network grows. You'll monitor service levels and customer experience, turning insights into actions that enhance the journey for EV drivers. Join a mission-driven company shaping sustainable mobility with a collaborative, growth-focused culture.

Arbeidsvoorwaarden / Benefits

• training and development budget (3000 per year)
• fully shared electric pool cars
• 29 holidays + 2 Mission Days
• pension plan fully covered by Fastned
• stock option plan
• health and wellbeing benefits (mental wellbeing platform)

Verantwoordelijkheden

• Lead and develop a team of 10 within Service Operations and oversee the BPO partner to ensure Fastned standards
• Drive continuous improvement across processes, quality, and performance metrics
• Monitor service levels and key CS metrics (CSAT, response times, resolution rates, SLAs)
• Identify improvement opportunities and translate into actionable plans
• Collaborate with cross-functional teams to optimize customer journeys and scale support
• Ensure the external partner delivers an industry-leading customer experience
• Report to the Head of Service Operations and contribute to strategic scaling and process standardization
• Coordinate with internal and external stakeholders to enhance processes and share customer insights

Belangrijkste vereisten

• 5+ years in customer operations, customer service, or operations management

• Proven experience in managing, coaching and developing teams

• Experience working with a BPO or other external service provider

• Experience with process optimisation, automation and continuous improvement

• Comfort with performance and quality metrics (CSAT, response times, resolution rates, service levels)

• Clear communication and ability to give constructive feedback

• Fluent in English; Dutch or another European language is a plus

• strong leadership and coaching

• clear communication

• ability to give constructive feedback

• process optimisation

• automation

• performance measurement and data-driven decision making

Over de vacature

Overview

In this role you will lead the local service team to deliver reliable customer support and grow the service business. You will maintain strong relationships with customers and promote new services while ensuring timely, technically informed support. You will implement safety standards and ISO-compliant practices, and monitor KPIs to drive quality, efficiency, and compliant processes. This is a hands-on leadership role that shapes the service organization and customer experience in a technical field.

Arbeidsvoorwaarden / Benefits

• flexible working hours
• mobile working option
• attractive remuneration with various benefits
• pleasant working atmosphere

Verantwoordelijkheden

• Active customer relationship management and maintaining existing and convincing new customers
• Promote and develop new services
• Ensure timely support for technical issues and parts inquiries
• Management and further development of the local service team
• Implementation and continuous improvement of safety standards (SMS) and raising safety awareness
• Ensuring quality requirements and ISO compliance through appropriate measures
• Provision and evaluation of reports for tracking relevant KPIs (customer support, sales, margins, efficiency)
• Optimizing administrative processes (orders, invoices, payments) in compliance with legal and internal requirements
• Handling of legal and warranty cases

Belangrijkste vereisten

• Completed training or studies in a commercial or technical field

• Very good technical understanding, ideally product-specific knowledge in the field of mobile cranes

• Experience in employee management and in setting up or expanding an organization

• Business fluent Dutch and good English skills

• strong technical understanding

• product-specific knowledge in mobile cranes

• leadership and organizational development

Over de vacature

Overview

You lead and develop a Service Desk team to deliver consistent, high-quality customer experiences. You manage workload, monitor performance, and steer improvement initiatives to resolve incidents and complex queries. You collaborate with the Client Service Manager and other teams to ensure coverage and service quality, while supervising a small group of second-line finance specialists. You handle sensitive data in line with security policies and uphold confidentiality and accuracy. This role combines people leadership with operational excellence to enhance customer service and risk-aware processes.

Verantwoordelijkheden

• Lead daily Service Desk activities, assign work, set priorities, and ensure coverage
• Monitor queues, workloads, service levels, and performance to ensure accurate, timely responses
• Serve as senior contact for unresolved incidents, escalations, and complaints
• Use AI-assisted quality tools to review interactions, coach, and drive improvements
• Support recruitment, onboarding, training, performance reviews, and ongoing development
• Maintain procedures and report on service levels, quality, workloads, and improvement opportunities
• Oversee a small team of specialized second-line finance agents and coordinate proper routing and escalation of complex finance work
• Ensure compliance with policies and escalate fraud, data protection, security, and operational risks

Belangrijkste vereisten

• HBO-level education or equivalent working experience

• At least two years of relevant customer service or service desk experience

• Experience coordinating, coaching, or supervising colleagues (preferred)

• Strong people-leadership skills: prioritising, feedback, and performance management

• Customer focus with ability to handle complex questions, escalations, and complaints

• Strong analytical, organizational, and problem-solving skills with attention to detail

• Experience with service levels, queue management, quality monitoring, and operational reporting

• Ability to translate procedures into clear guidance, instructions, and training

• Confident communication and collaboration with customers, colleagues, managers, and specialist teams

• Strong digital skills and proficiency with service desk and administrative systems

• Awareness of financial processes to supervise specialists and know when to escalate

• Excellent Dutch and English, with integrity, confidentiality, and accountability

• strong leadership and people-management

• customer-centric mindset

• clear communication and collaboration

• service levels management

• queue management and operational reporting

• AI-assisted quality tools usage

Over de vacature

Overview

As Team Lead HR Service Desk, you will guide a 16-strong service team across NL, UK, ES, ME, and DE to deliver 1st line HR support. You'll monitor SLA performance, KPIs, and backlog trends to drive improvements within the global HR operating model. This hybrid role blends people leadership with process ownership to ensure accurate, timely, and policy-compliant service. You will partner with HR stakeholders to sustain a high-performance, customer-centric service environment and contribute to strategic HR service delivery.

Arbeidsvoorwaarden / Benefits

• 40 vacation days (20 statutory days and 20 flexible)
• Flexible working hours
• Hybrid workplace (40% home, 60% office)
• Health & Wellbeing budget
• Commuting allowance
• Pension and health insurance discounts

Verantwoordelijkheden

• Lead and develop the HR Service Agents team, define performance expectations, and drive KPIs like SLA adherence and customer satisfaction
• Conduct regular 1:1s, performance reviews, and development planning; foster continuous improvement
• Act as escalation point for complex or sensitive HR cases and assist with workforce planning and workload distribution
• Deliver HR services per defined processes and SLAs; translate insights into actions improving quality and efficiency
• Clarify processes, priorities, and handovers; ensure accuracy and policy interpretation in case handling
• Drive alignment of global processes with local needs; identify and implement process improvements
• Maintain knowledge base, support new tools implementations, and standardize ways of working
• Manage stakeholder relationships and communicate updates to HR Partners, Functions, and employees
• Monitor performance using dashboards; analyze data to identify improvement opportunities and report to management

Belangrijkste vereisten

• Bachelor's or Master's level of performance

• Experience in an international environment and operating within a Service Delivery Model

• HR Operations or HR Service Desk experience

• Strong people leadership and coaching capabilities

• Experience in global or matrix organizations preferred

• Solid understanding of HR processes and employee lifecycle

• Customer-focused with a service mindset

• Analytical with ability to translate data into improvements

• Strong stakeholder management and communication skills

• Ability to balance strategic priorities with operational execution

• Continuous improvement mindset

• Excellent English communication skills; Dutch a plus

• leadership

• communication

• collaboration

• HR systems (Workday, SAP SuccessFactors or equivalent)

• case management tools

• Microsoft Office (Excel, PowerPoint, Teams)

Over de vacature

Overview

In this role you will lead a four-person supply chain team and drive end-to-end planning processes for the EMEA region. You will balance customer satisfaction with inventory and operational performance, collaborating across Sales, Operations, Finance, and Manufacturing. You'll own demand and supply planning, manage regional manufacturing inputs, and push for process improvements and digitalization. This is a growth-focused role at Delta, helping scale supply chain capabilities across IMAL in EMEA.

Verantwoordelijkheden

• Lead, coach, and develop a team of four supply chain professionals
• Drive demand planning and forecasting to improve accuracy and visibility
• Manage supply planning across manufacturing sites in China, India, and Slovakia
• Optimize inventory levels while preserving customer service targets
• Lead the EMEA SOP process and align cross-functionally
• Identify and mitigate supply risks, capacity constraints, and service challenges
• Drive process improvement, standardization, digitalization, and automation
• Monitor key supply chain metrics (forecast accuracy, OTIF, inventory turns, backlog, lead times, inventory health)

Belangrijkste vereisten

• 8+ years in Supply Chain, Planning, Operations, or Logistics

• 3+ years of people management experience

• Experience with international supply chains and manufacturing in Asia and Europe

• Experience in Electronics, Power Electronics, Industrial Automation, or related industry preferred

• Strong leadership in SOP, demand planning, and supply planning

• Excellent analytical, problem-solving, and decision-making skills

• Strong stakeholder management and influencing capabilities

• Experience with ERP systems, preferably SAP

• Advanced Excel and data analysis skills

• Proven project and change management experience

• Fluent in English and Mandarin

• leadership

• stakeholder management

• cross-functional collaboration

• SOP

• demand planning

• supply planning

Over de vacature

Overview

In this role, you will drive sales and uphold outstanding customer service while leading store operations. You'll maintain visual standards, support staff development, and manage key cash handling duties in coordination with store management. You will model professional conduct, support company policies, and contribute to a positive, efficient shopping environment. This position offers a clear path to leadership within a high-profile fashion brand and PVH's inclusive culture.

Verantwoordelijkheden

• Maximize sales volume
• Maintain visual presentation standards aligned with division philosophy
• Demonstrate effective written and verbal communication
• Assist in recruiting, training and developing Sales Associates
• Develop proficiency in operational policies and procedures
• Manage time and prioritize tasks
• Ensure customer service remains the top priority
• Supervise cash register area for awareness and accuracy
• Motivate and develop associates to meet goals
• Lead by example and work as a team
• Follow divisional dress code and professional conduct
• Support management decisions and store goals
• Execute cash register functions per policy
• Maintain accurate paperwork
• Follow Inventory Shrinkage Improvement Program
• Handle non-selling tasks (shipping, inventory counting, price changes)
• Maintain knowledge of store merchandise, POS, and stockroom organization
• Execute markdowns, re-merchandising, and divisional marketing directives
• Interpret floor plans and maintain detailed displays

Belangrijkste vereisten

• effective communication
• team leadership
• customer service orientation
• cash register operations
• inventory counting and stockroom organization
• merchandising and price changes

Over de vacature

Overview

As Manager, Customer Support Technology, you lead a multidisciplinary team responsible for the systems powering Customer Support. You shape the tech stack beyond Salesforce Service Cloud, including telephony, messaging, WFM, and QA tooling, and partner to integrate AI capabilities like the FIN AI Support agent. You drive the technology roadmap, coach engineers, and deliver scalable solutions across Adyen. This role blends architecture, delivery, and cross-functional collaboration to elevate customer support at scale.

Arbeidsvoorwaarden / Benefits

• office in Amsterdam
• hybrid work model
• office-first culture
• focus on career ownership

Verantwoordelijkheden

• Lead and develop Salesforce Developers, Administrators, Architects, and Business Analysts
• Improve planning, release practices, and cross-functional collaboration to boost speed and quality
• Define and execute the Customer Support technology strategy (Service Cloud + QA, WFM, telephony)
• Own the Service Cloud roadmap and balance needs across global teams
• Partner with regional stakeholders, communicating priorities, risks, and progress
• Guide Salesforce architecture, integrations, and best practices while enabling team ownership
• Establish KPIs for Support technology initiatives and drive continuous improvement

Belangrijkste vereisten

• 7+ years of Salesforce experience with strong Service Cloud expertise

• 5+ years of directly leading technical teams

• Deep platform expertise across architecture, customization, automation, integrations, security, governance

• Proven coaching and development track record for engineers and admins

• Ability to bridge high-level strategy with day-to-day execution

• Strong understanding of SDLC, Agile, enterprise system integrations, and AI/automation initiatives

• Excellent stakeholder management and ability to influence technical and business audiences

• Collaborative leadership balancing stability, technical debt, innovation, and business delivery

• collaborative leadership

• stakeholder management

• effective communication

• Salesforce (Service Cloud)

• Salesforce architecture and integrations

• Automation and governance

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you.

We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

This role improves the effectiveness and scalability of the Legal function by creating better processes, clearer service discipline and more practical use of technology. It helps Legal handle growing demand with more consistency, visibility and operational control.

Location: This role can be based in Amsterdam, London, or Berlin. Reporting to: Director of Legal

These are some of the key components to the position:

• Own and lead the legal function's technology, automation and AI strategy, designing and delivering solutions that improve how legal works across processes, data and service delivery.
• Lead and develop the team, including legal engineers, setting direction for building, deploying and maintaining legal tools, agents and automations.
• Design, build and deploy scalable legal solutions - workflows, intake and triage, automation and knowledge management - for recurring legal activity.
• Own legal data and risk intelligence, building dashboards, reporting and metrics that give the General Counsel and executive clear visibility of legal activity, risk and performance.
• Evaluate, select and govern legal technology and AI tooling, ensuring solutions are safe, well-governed and deliver genuine value rather than hype
• Drive adoption and change across legal teams through training, process adoption and embedding new ways of working.

What will you bring to the team?

• Proven legal solutions expert with real, hands-on experience designing and deploying legal technology, AI and automation solutions in an in-house legal setting is required.
• Strong understanding of law and legal work, sufficient to translate legal needs into practical, deployable solutions, is required.
• Demonstrated experience leading a team that includes engineers or technical builders, bridging legal and technical stakeholders, is required.
• Ability to design and own scalable workflows, intake and triage, dashboards and knowledge solutions that teams actually adopt is required.
• Sound judgement in selecting and governing legal technology and AI tooling, separating genuine value from hype, is required.
• Strong analytical, change-management and stakeholder skills across lawyers, operational and technical teams are required.
• Experience in a complex in-house legal function or similarly governance-sensitive, technology-led environment is preferred.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

Over de vacature

Overview

As Director, you will build and lead a new DevOps team delivering an AI and container management service for Equinix Managed Solutions. You will shape the technical vision, collaborate with product and operations, and ensure enterprise-scale availability. You'll drive cloud-native practices, automation, and seamless integration with global platforms. This is a chance to steer a strategic platform at scale and influence how customers experience managed services.

Arbeidsvoorwaarden / Benefits

• Employee Assistance Program
• Health, life, disability and voluntary plans
• Retirement plans and savings options
• Paid Time Off and paid holidays
• Competitive benefits package
• Equinix-funded programs (subject to eligibility)

Verantwoordelijkheden

• Define the technical vision, architecture, and roadmap for the AI and Container Management Service
• Partner with Product Management to translate customer needs into platform capabilities
• Establish SLOs, operational standards, and governance for the service
• Drive adoption of cloud-native practices across engineering and operations
• Lead architecture and DevOps decisions for Kubernetes/OpenShift-based managed services
• Ensure scalability, resiliency, security, and operational readiness of the platform
• Automate provisioning, deployment, monitoring, and lifecycle management
• Collaborate with network, infrastructure, and security teams for seamless integration
• Identify gaps and risks, influencing stakeholders to implement improvements
• Provide input to senior leadership and communicate portfolio status and budgets
• Develop operational KPIs and improve service availability and customer experience
• Build and lead a high-performing global engineering and DevOps organization
• Drive talent development, succession planning, and career growth
• Foster ownership, innovation, operational excellence, and continuous improvement

Belangrijkste vereisten

• Director-level experience managing managers and delivering multiple software products or services

• Proven leadership of DevOps, Platform Engineering, or Site Reliability Engineering teams

• Strong operational experience with a highly available global service

• Experience delivering Kubernetes or OpenShift-based infrastructure at scale

• 15+ years of software development leadership experience

• Bachelor's in Engineering preferred

• Stakeholder management

• Strategic thinking

• Communication and cross-functional collaboration

• Kubernetes

• OpenShift

• DevOps practices

Over de vacature

Overview

As Store Supervisor at Skechers, you will lead front-line teams to deliver exceptional customer experiences while driving sales. You'll oversee daily store operations, motivate staff, and help the team meet and exceed goals in a fast-paced retail environment. This role offers a path for career growth within a dynamic brand known for comfort-focused products. You will embody the Skechers brand values and act as a brand ambassador.

Arbeidsvoorwaarden / Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• A fun and dynamic work environment

Verantwoordelijkheden

• oversee daily store operations and customer experience
• lead and motivate the store team to achieve sales targets
• drive sales performance and ensure targets are met or exceeded
• support in maintaining high service standards and visual merchandising
• represent the brand and foster an inclusive, welcoming environment
• collaborate with cross-functional teams to ensure smooth store functions

Belangrijkste vereisten

• previous experience in a supervisory role

• strong leadership and communication skills

• ability to motivate and inspire others

• proven track record of driving sales and exceeding targets

• commitment to providing exceptional customer service

• leadership

• communication

• motivational ability

• customer service orientation

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

The Opportunity

Just Eat Takeaway is looking for a Technology Manager to lead and grow the Partner App team in the Service & Supply domain.

The Partner App is available as both a mobile app and a website or restaurant and grocery partners across all market regions. Built for business leaders such as owners, managers and supervisors, the app acts as a vital bridge connecting partners to the JET ecosystem, helping them maximise value from their partnership with JET.

As a Technology Manager, you will lead a talented cross-functional engineering team responsible for driving the mobile platforms' strategy, expanding capabilities to better suit partner supervisors, and integrating intelligent, AI-driven recommendations that help partners grow their relationship with JET.

• Mobile Product Experience - Evolve the core Partner App by expanding its addressable audience, and establishing streamlined pathways for teams across JET to easily deliver new app capabilities.
• AI Strategy & Growth Nudges - Position the mobile app as a key focal point for JET's AI strategy, surfacing personalized opportunity recommendations, intelligent nudges, and growth insights to deepen partner engagement.
• Seamless Ecosystem - Own the Partner App architecture, providing core services like navigation and messaging to streamline capability ownership by other teams.
• Cohesiveness - Align capabilities across teams to ensure a unified user experience.

Our multi-disciplinary team brings together strong fullstack, frontend, backend, and mobile engineering skills. You will guide engineers across a rich technological stack, combining React Native, Vue.js, JavaScript/TypeScript, C#/.NET, and some legacy PHP/Laravel to deliver high-impact mobile solutions at scale.

We build for scale and speed across mobile and web platforms. Our primary technology stack includes:

• Cross-Platform Mobile Development - Building performant, native-quality experiences on iOS and Android using React Native and JavaScript / TypeScript.
• Modern Web & Frontend Architecture - Delivering scalable web applications and shared UI components using Vue.js and TypeScript.
• Backend & API Services - Powering features through robust backend architectures in C# / .NET and PHP / Laravel.
• Event Driven Architecture - Data processing using Kafka and SNS/SQS to coordinate between different modules.

Key Responsibilities

At JET - Technology Managers have primary accountability for the technical direction, engineering quality, and execution of multiple product development teams. They work with their teams to design and implement impact-driven solutions, delivering valuable insights and product features that make our customer and restaurant experiences even better. Our technology managers ensure their teams are happy, focused, driven, and delivering high-impact insights and quality software in the most effective way possible. You'll be responsible for:

In this role, you will also have the opportunity to:

• Product Definition - contribute to the definition of significant product features, getting involved in workshops with other engineering teams and Product Managers
• Technical Leadership - Collaborate with your Head of Engineering and peers to define and communicate a technical roadmap for the domain
• Career Development - Help define goals and objectives for engineers in the team to lead and guide them throughout their careers and aspirations.
• Prioritisation - Working closely with stakeholders and your Head of Engineering to ensure the domain sets their priorities appropriately, in line with commercial needs and the Engineering Strategy.
• Ownership - Owning streams of work that span the domain, from requirements gathering, to design, and supporting functionality in production
• Continuous improvement - Improve the effectiveness of the domain by proposing and implementing new processes, designs and engineering practices. Sharing these improvements across the wider Engineering org.
• Tracking Progress - Track the progress being made towards the wider goals of the domain, and transparently communicates this with the teams and Head of Engineering
• Operating - Take responsibility for deploying and supporting your changes all the way through to prove that they work well - and continue to work well - in production
• Communicate - transparently communicate your progress and discuss ideas with your teams, other senior Individual Contributors and your Head of Engineering. Share new development practices, patterns, and standards with the teams you work with.

This is a role with the opportunity to make a significant impact across the business as we continue to grow.

Your Profile & Experience

You will have experience matching some of the following;

• Proven experience leading cross-functional engineering teams ideally spanning mobile (React Native), frontend (Vue.js, JS/TS), and backend technologies (.NET, PHP)
• Delivering high quality software projects, driving forward best practices
• Able to work independently and solve complex problems
• Amazon Web Services (or similar e.g. Azure, Google Cloud)
• Experience in an Agile environment (Scrum, Kanban)
• Desire to coach engineers and to drive a high performance culture
• Familiarity with leveraging AI-driven features, smart recommendations, or automated insights within consumer/partner applications

Why work at Just Eat

Just Eat is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.

We've built our business on having the widest choice available on our platform - connecting millions of customers with over 155,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base - to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

We're built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees - helping them to develop their careers in a way that suits them.

Diversity, Inclusion & Belonging.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

More about us

Want to know more about our company vision, culture or career growth opportunities? Have a look on our careers site.

Over de vacature

Overview

As an Assistant Store Manager at Levi Strauss & Co., you will help steer store performance and embody the brand values. You will work alongside the Store Manager to deliver KPIs, drive sales, and manage day-to-day operations. You'll lead and develop the team, maintain visual standards, and cover the store in the manager's absence. This role offers growth within an iconic denim brand and a collaborative, customer-focused environment.

Arbeidsvoorwaarden / Benefits

• incredible benefits
• competitive salary
• opportunity to develop skills
• working for an iconic brand
• great working environment

Verantwoordelijkheden

• Support Store Manager in delivering KPIs and profit opportunities
• Set daily and weekly sales targets for the store team
• Monitor KPIs and team performance via reports and action plans
• Control costs and store operations (stock management, payroll, admin, rostas)
• Inspire, motivate and develop the team through training, coaching and product knowledge
• Cover store duties in the Store Manager's absence
• Maintain strong visual standards across the store

Belangrijkste vereisten

• Strong customer service skills and experience in leading and developing a team

• Experience driving KPIs and sales targets in a fast-paced retail environment

• Experience in store operations, stock management and admin duties

• Ability to motivate and drive the team to exceed KPIs

• leadership

• coaching

• communication

• KPI tracking and reporting

• stock management

• roster management