Customer service supervisor Vacatures

Over de vacature

Overview

Join Medtronic as a Customer Service Supervisor to lead a dedicated team delivering high-quality customer experiences. You will guide daily operations, coach staff, and drive performance and development while collaborating with internal and external stakeholders. The role sits at a growing international healthcare company focused on patient outcomes and service excellence. You'll influence continuous improvement initiatives and support a hybrid working model to balance office and remote work.

Arbeidsvoorwaarden / Benefits

• competitive salary
• flexible benefits package
• short-term incentive (Medtronic Incentive Plan - MIP)

Verantwoordelijkheden

• Lead and develop a team of Customer Service professionals with regular coaching and performance feedback
• Plan and allocate daily work to optimize workflow and service quality
• Support recruitment, onboarding, and performance management for team members
• Provide day-to-day operational and technical guidance ensuring processes are followed
• Build strong relationships with internal and external stakeholders to resolve inquiries and issues
• Communicate updates clearly to keep the team aligned with priorities
• Identify and contribute to process improvements and system enhancements
• Monitor performance and make resource-based decisions to meet objectives

Belangrijkste vereisten

• Professional-level fluency in English and Dutch; French desirable

• Broad knowledge of technical/operational practices in customer service

• Experience with SAP is a plus

• Education/experience options: High school/GED with 5 years, Associate's with 3 years, Baccalaureate with minimum 1 year supervisory experience or 3 years CS experience

• Knowledge of work scheduling, prioritization, and coaching

• Cross-border work eligibility in the Netherlands (office-based requirement)

• Coaching and people development

• Effective communication

• Relationship building

• Problem solving and judgment

• SAP

• Customer service processes and procedures

Over de vacature

Overview

As Store Supervisor at Skechers, you will lead front-line teams to deliver exceptional customer experiences while driving sales. You'll oversee daily store operations, motivate staff, and help the team meet and exceed goals in a fast-paced retail environment. This role offers a path for career growth within a dynamic brand known for comfort-focused products. You will embody the Skechers brand values and act as a brand ambassador.

Arbeidsvoorwaarden / Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• A fun and dynamic work environment

Verantwoordelijkheden

• oversee daily store operations and customer experience
• lead and motivate the store team to achieve sales targets
• drive sales performance and ensure targets are met or exceeded
• support in maintaining high service standards and visual merchandising
• represent the brand and foster an inclusive, welcoming environment
• collaborate with cross-functional teams to ensure smooth store functions

Belangrijkste vereisten

• previous experience in a supervisory role

• strong leadership and communication skills

• ability to motivate and inspire others

• proven track record of driving sales and exceeding targets

• commitment to providing exceptional customer service

• leadership

• communication

• motivational ability

• customer service orientation

Over de vacature

About us

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.
About the team

Portfolio & Performance Office guides teams and individuals in how to best utilize portfolio governance to make sure that initiatives are properly organized with an end-to-end journey (from funnel to done phase). We ensure that projects are aligned with our corporate strategy, as we focus on maximizing business value, bringing transparency, creating awareness and supporting leadership in decision-making. In addition to that, we provide project management for a selected number of initiatives, thus supporting not only strategy and governance, but also execution.

These will be your tasks and responsibilities:

• Support our Portfolio Managers with their regular tasks (e.g. portfolio review for the Board of Management, visualization of the portfolio and resource management)
• Support Project teams by maintaining project-related documentation (e.g. project hypothesis, charter, resources, status updates)
• Document and follow up on important project related actions and decisions from meetings
• Suggesting improvements for our current processes and procedures
• Other similar tasks as per the request of the supervisor

What you will learn:

• Learning about best-in-class portfolio and project management practices
• Experience in supporting strategic projects of Mercedes-Benz
• Application of learned concepts in practical day-to-day activities
• Communication & engagement with various stakeholder

This is what we are looking for:

• Good communication skills in English (verbal & written)

• Basic understanding of project management methodologies

• Being able to structure topics and connect dots to the big picture

• Efficient in MS Office (Excel, PPT), MS SharePoint; experience in Jira/Confluence and AI tools (e.g. copilot) would be an advantage

• Quick learner & self-starter

  Self-aware

• Confident to speak up and follow up tasks with colleagues

• Proactive in looking for work and how to approach it

Become part of the Mercedes-Benz CAC and experience the following benefits:

We offer you an internship in a multicultural, dynamic, and informal international working environment:

• 5-6 months full-time internship, 40 hours per week, Monday to Friday (onsite at the office);
• Internship compensation, € 800,- gross per month based on 40 hours per week;
• Starting date: February / March 2027
• The internship needs to be a part of your study program (during the whole internship), graduates are not allowed to apply.

Please be aware that if you are selected for the next step, you will be invited to a speed date with the hiring manager on Thursday 29th of October in the afternoon at our office in Maastricht.

Becoming One of Us

Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

For data protection reasons, we cannot accept applications via other channels.

Over de vacature

Overview

You lead and develop a Service Desk team to deliver consistent, high-quality customer experiences. You manage workload, monitor performance, and steer improvement initiatives to resolve incidents and complex queries. You collaborate with the Client Service Manager and other teams to ensure coverage and service quality, while supervising a small group of second-line finance specialists. You handle sensitive data in line with security policies and uphold confidentiality and accuracy. This role combines people leadership with operational excellence to enhance customer service and risk-aware processes.

Verantwoordelijkheden

• Lead daily Service Desk activities, assign work, set priorities, and ensure coverage
• Monitor queues, workloads, service levels, and performance to ensure accurate, timely responses
• Serve as senior contact for unresolved incidents, escalations, and complaints
• Use AI-assisted quality tools to review interactions, coach, and drive improvements
• Support recruitment, onboarding, training, performance reviews, and ongoing development
• Maintain procedures and report on service levels, quality, workloads, and improvement opportunities
• Oversee a small team of specialized second-line finance agents and coordinate proper routing and escalation of complex finance work
• Ensure compliance with policies and escalate fraud, data protection, security, and operational risks

Belangrijkste vereisten

• HBO-level education or equivalent working experience

• At least two years of relevant customer service or service desk experience

• Experience coordinating, coaching, or supervising colleagues (preferred)

• Strong people-leadership skills: prioritising, feedback, and performance management

• Customer focus with ability to handle complex questions, escalations, and complaints

• Strong analytical, organizational, and problem-solving skills with attention to detail

• Experience with service levels, queue management, quality monitoring, and operational reporting

• Ability to translate procedures into clear guidance, instructions, and training

• Confident communication and collaboration with customers, colleagues, managers, and specialist teams

• Strong digital skills and proficiency with service desk and administrative systems

• Awareness of financial processes to supervise specialists and know when to escalate

• Excellent Dutch and English, with integrity, confidentiality, and accountability

• strong leadership and people-management

• customer-centric mindset

• clear communication and collaboration

• service levels management

• queue management and operational reporting

• AI-assisted quality tools usage

Over de vacature

Overview

In this role, you will drive sales and uphold outstanding customer service while leading store operations. You'll maintain visual standards, support staff development, and manage key cash handling duties in coordination with store management. You will model professional conduct, support company policies, and contribute to a positive, efficient shopping environment. This position offers a clear path to leadership within a high-profile fashion brand and PVH's inclusive culture.

Verantwoordelijkheden

• Maximize sales volume
• Maintain visual presentation standards aligned with division philosophy
• Demonstrate effective written and verbal communication
• Assist in recruiting, training and developing Sales Associates
• Develop proficiency in operational policies and procedures
• Manage time and prioritize tasks
• Ensure customer service remains the top priority
• Supervise cash register area for awareness and accuracy
• Motivate and develop associates to meet goals
• Lead by example and work as a team
• Follow divisional dress code and professional conduct
• Support management decisions and store goals
• Execute cash register functions per policy
• Maintain accurate paperwork
• Follow Inventory Shrinkage Improvement Program
• Handle non-selling tasks (shipping, inventory counting, price changes)
• Maintain knowledge of store merchandise, POS, and stockroom organization
• Execute markdowns, re-merchandising, and divisional marketing directives
• Interpret floor plans and maintain detailed displays

Belangrijkste vereisten

• effective communication
• team leadership
• customer service orientation
• cash register operations
• inventory counting and stockroom organization
• merchandising and price changes

Over de vacature

In a nutshell

As an experienced technician, you'll be working in our new Fulfilment Center in Dordrecht/Ridderkerk with cutting-edge intralogistics systems from top brands such as Apollo, Qimarox, and Regal Rexnord. Your insight and initiative are highly valued, and you'll coach junior colleagues to help elevate the team, ensuring that tens of thousands of customer orders reach families on time every single day. Our Fulfilment Center operates 24/7, and you'll work in a 5-shift rotation. During your shift, you'll carry full responsibility for the maintenance and service of our systems.

The job:

• Troubleshooting: Identify and resolve both electrical and mechanical faults in technical systems, working closely with our operational supervisors.
• Technical collaboration: Work directly with machine suppliers to solve complex technical issues.
• Analysis and improvement: Analyze recurring issues, prevent future breakdowns, and implement structural improvements.
• Preventive maintenance: Plan and carry out scheduled maintenance to ensure maximum system uptime and reliability.
• Continuous optimization: Initiate and implement improvements to make our systems smarter and more efficient every day.

About you:

• Technical degree (MBO level 3 or higher).
• 2-3 years of experience in a technical or maintenance position.
• Practical knowledge of electrical and mechanical systems, including measuring and camera systems.
• Interest in working with software tools such as CMMS and/or ICS/SCADA systems.
• VCA training and NEN 3140 certification are a plus.
• Strong communication skills and a collaborative mindset.
• You work independently, take initiative, and solve problems effectively.

Picnic perks

• Competitive salary based on experience and qualifications.
• Company car + travel allowance for commutes over 10 km (€0.21/km).
• 25 vacation days per year.
• Pension contributions start from day one.
• Training programs to further develop your technical and logistics expertise.
• Free meals and snacks on-site.
• A young, innovative start-up culture with over 50 nationalities!
• Fun team events, Picnic's annual festival, Christmas party, and much more!

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

The Opportunity

Just Eat Takeaway is looking for a Technology Manager to lead and grow the Partner App team in the Service & Supply domain.

The Partner App is available as both a mobile app and a website or restaurant and grocery partners across all market regions. Built for business leaders such as owners, managers and supervisors, the app acts as a vital bridge connecting partners to the JET ecosystem, helping them maximise value from their partnership with JET.

As a Technology Manager, you will lead a talented cross-functional engineering team responsible for driving the mobile platforms' strategy, expanding capabilities to better suit partner supervisors, and integrating intelligent, AI-driven recommendations that help partners grow their relationship with JET.

• Mobile Product Experience - Evolve the core Partner App by expanding its addressable audience, and establishing streamlined pathways for teams across JET to easily deliver new app capabilities.
• AI Strategy & Growth Nudges - Position the mobile app as a key focal point for JET's AI strategy, surfacing personalized opportunity recommendations, intelligent nudges, and growth insights to deepen partner engagement.
• Seamless Ecosystem - Own the Partner App architecture, providing core services like navigation and messaging to streamline capability ownership by other teams.
• Cohesiveness - Align capabilities across teams to ensure a unified user experience.

Our multi-disciplinary team brings together strong fullstack, frontend, backend, and mobile engineering skills. You will guide engineers across a rich technological stack, combining React Native, Vue.js, JavaScript/TypeScript, C#/.NET, and some legacy PHP/Laravel to deliver high-impact mobile solutions at scale.

We build for scale and speed across mobile and web platforms. Our primary technology stack includes:

• Cross-Platform Mobile Development - Building performant, native-quality experiences on iOS and Android using React Native and JavaScript / TypeScript.
• Modern Web & Frontend Architecture - Delivering scalable web applications and shared UI components using Vue.js and TypeScript.
• Backend & API Services - Powering features through robust backend architectures in C# / .NET and PHP / Laravel.
• Event Driven Architecture - Data processing using Kafka and SNS/SQS to coordinate between different modules.

Key Responsibilities

At JET - Technology Managers have primary accountability for the technical direction, engineering quality, and execution of multiple product development teams. They work with their teams to design and implement impact-driven solutions, delivering valuable insights and product features that make our customer and restaurant experiences even better. Our technology managers ensure their teams are happy, focused, driven, and delivering high-impact insights and quality software in the most effective way possible. You'll be responsible for:

In this role, you will also have the opportunity to:

• Product Definition - contribute to the definition of significant product features, getting involved in workshops with other engineering teams and Product Managers
• Technical Leadership - Collaborate with your Head of Engineering and peers to define and communicate a technical roadmap for the domain
• Career Development - Help define goals and objectives for engineers in the team to lead and guide them throughout their careers and aspirations.
• Prioritisation - Working closely with stakeholders and your Head of Engineering to ensure the domain sets their priorities appropriately, in line with commercial needs and the Engineering Strategy.
• Ownership - Owning streams of work that span the domain, from requirements gathering, to design, and supporting functionality in production
• Continuous improvement - Improve the effectiveness of the domain by proposing and implementing new processes, designs and engineering practices. Sharing these improvements across the wider Engineering org.
• Tracking Progress - Track the progress being made towards the wider goals of the domain, and transparently communicates this with the teams and Head of Engineering
• Operating - Take responsibility for deploying and supporting your changes all the way through to prove that they work well - and continue to work well - in production
• Communicate - transparently communicate your progress and discuss ideas with your teams, other senior Individual Contributors and your Head of Engineering. Share new development practices, patterns, and standards with the teams you work with.

This is a role with the opportunity to make a significant impact across the business as we continue to grow.

Your Profile & Experience

You will have experience matching some of the following;

• Proven experience leading cross-functional engineering teams ideally spanning mobile (React Native), frontend (Vue.js, JS/TS), and backend technologies (.NET, PHP)
• Delivering high quality software projects, driving forward best practices
• Able to work independently and solve complex problems
• Amazon Web Services (or similar e.g. Azure, Google Cloud)
• Experience in an Agile environment (Scrum, Kanban)
• Desire to coach engineers and to drive a high performance culture
• Familiarity with leveraging AI-driven features, smart recommendations, or automated insights within consumer/partner applications

Why work at Just Eat

Just Eat is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.

We've built our business on having the widest choice available on our platform - connecting millions of customers with over 155,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base - to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

We're built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees - helping them to develop their careers in a way that suits them.

Diversity, Inclusion & Belonging.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

More about us

Want to know more about our company vision, culture or career growth opportunities? Have a look on our careers site.