Klantenservice, Callcenter & Receptie Vacatures in Neede

Over de vacature

You'll be the primary contact and service provider for clients and their customers. Ensuring quality operational services are delivered to all business partners and associates.

Customer Service

• To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
• To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document
• To ensure that all information provided is verified and recorded accurately within the Acquis system
• To maintain an effective working relationship with Lessors, Customer’s Insurance Brokers/Companies and Suppliers providing the highest standards in customer service at all times
• To deal with all correspondence within agreed time scales ensuring that our client’s insurance criteria is met
• To support our client/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing Acquis Insurance Management or its business partners
• To ensure that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any time
• To be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met if not exceeded
• To be able to deal with any complaint/expression of dissatisfaction made within agreed steps as set out with our complaints handling policy
• To Liaise with the senior management team regarding any issues which may arise
• To support fellow team members to ensure that business as usual is maintained
• To act as mentor/buddy to less experienced staff to ensure that they reach the required standard
• To adhere to the ‘Best Practice’ document at all times
• To carry out any additional duties which the company may require from time to time

Claims

• Obtain an appropriate statement according to the value and type of loss from the parties reporting the claim
• Investigate and gather all necessary documentation/evidence required to verify the loss
• Determine types of loss
• Evaluate coverage in place
• Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
• Enter information into the claims system after obtaining pertinent facts regarding the loss
• Notify insurer of claims outside the delegated limit of authority
• Proactively chase outstanding information/documents in accordance with agreed standards
• Notify customers of any delays with their claims
• Notify insurers immediately of any claim with questionable coverage, for their evaluation
• Investigate potential subrogation, contribution, recovery and salvage
• Arrange for damaged equipment to be inspected and cause of loss ascertained.
• Arrange for repair or replacement of the equipment with an approved supplier
• Review all documents and facts to determine the type of settlement
• Instruct an outside adjuster if the claim is over the limit of authority
• Comply with recommendations made by insurer, and/or internal auditors
• Ensure that complaints are handled in accordance with FCA and insurers guidelines
• Prepare and issue payments

Requirements

Fluency in spoken and written English, Swedish and Norwegian is essential.Ability to work as part of a team and on an individual basisCustomer Service orientatedGood Communication SkillsGood Interpersonal SkillsFlexibleSelf-motivatedConscientiousAttention to detailOrganisedConflict resolution skillsProblem solving skillsPrevious claims experience (advantageous)Experience of complaint handlingEducated to an acceptable level country specific

Benefits

• Start - January 2027
• Full-time role (37,5 hours a week)
• Pension Scheme with 5% employer/employee contributions
• 8% holiday allowance
• Quarterly performance bonus (not fixed)
• NS Flex Card - 100% travel reimbursement
• 25 days annual leave
• Hybrid Working Policy – 3 days in the office (after training)
• 2 events a year in UK
• Training and Development opportunities

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

You'll be the primary contact and service provider for clients and their customers. Ensuring quality operational services are delivered to all business partners and associates.

Customer Service

• To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
• To manage incoming call volumes/enquiries within agreed time scales as set out within the 'Best Practice' document
• To ensure that all information provided is verified and recorded accurately within the Acquis system
• To maintain an effective working relationship with Lessors, Customer's Insurance Brokers/Companies and Suppliers providing the highest standards in customer service at all times
• To deal with all correspondence within agreed time scales ensuring that our client's insurance criteria is met
• To support our client/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing Acquis Insurance Management or its business partners
• To ensure that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any time
• To be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met if not exceeded
• To be able to deal with any complaint/expression of dissatisfaction made within agreed steps as set out with our complaints handling policy
• To Liaise with the senior management team regarding any issues which may arise
• To support fellow team members to ensure that business as usual is maintained
• To act as mentor/buddy to less experienced staff to ensure that they reach the required standard
• To adhere to the 'Best Practice' document at all times
• To carry out any additional duties which the company may require from time to time

Claims

• Obtain an appropriate statement according to the value and type of loss from the parties reporting the claim
• Investigate and gather all necessary documentation/evidence required to verify the loss
• Determine types of loss
• Evaluate coverage in place
• Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
• Enter information into the claims system after obtaining pertinent facts regarding the loss
• Notify insurer of claims outside the delegated limit of authority
• Proactively chase outstanding information/documents in accordance with agreed standards
• Notify customers of any delays with their claims
• Notify insurers immediately of any claim with questionable coverage, for their evaluation
• Investigate potential subrogation, contribution, recovery and salvage
• Arrange for damaged equipment to be inspected and cause of loss ascertained.
• Arrange for repair or replacement of the equipment with an approved supplier
• Review all documents and facts to determine the type of settlement
• Instruct an outside adjuster if the claim is over the limit of authority
• Comply with recommendations made by insurer, and/or internal auditors
• Ensure that complaints are handled in accordance with FCA and insurers guidelines
• Prepare and issue payments

Requirements Fluency in spoken and written English and Norwegian is essential. Danish, Swedish or Finnish would be highly desirable.Ability to work as part of a team and on an individual basisCustomer Service orientatedGood Communication SkillsGood Interpersonal SkillsFlexibleSelf-motivatedConscientiousAttention to detailOrganisedConflict resolution skillsProblem solving skillsPrevious claims experience (advantageous)Experience of complaint handlingEducated to an acceptable level country specific Benefits

• Start - January 2027
• Full-time role (37,5 hours a week)
• Pension Scheme with 5% employer/employee contributions
• 8% holiday allowance
• Quarterly performance bonus (not fixed)
• NS Flex Card - 100% travel reimbursement
• 25 days annual leave
• Hybrid Working Policy - 3 days in the office (after training)
• 2 events a year in UK
• Training and Development opportunities

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Our client is a mobility-focused company with a mission to improve the way people move through innovative, sustainable technology. Their products enable manufacturers to build high-quality mobility solutions that support a healthier and more responsible lifestyle.
The Customer and Technical Service Specialist provides expert technical support and warranty assistance to retail partners. This role serves as a frontline contact for dealer inquiries and is responsible for ensuring efficient, professional handling of technical and warranty-related requests.
Key responsibilities include:
• Technical Support 
o Acting as the primary contact for retail partners regarding technical questions, troubleshooting, and product-related issues 
o Providing accurate and timely solutions while escalating complex cases to internal teams when necessary 
o Maintaining strong product knowledge, including technical specifications, functionality, and installation best practices 
• Warranty Handling 
o Processing warranty claims in line with company guidelines 
o Ensuring all required documentation is complete and accurately recorded 
o Collaborating with internal teams to ensure timely resolution of claims 
o Identifying recurring issues and sharing insights with Customer Success and Quality teams 
• Retail Relationship Management 
o Building and maintaining strong relationships with retail partners through consistent and reliable support 
o Providing regular updates on technical and warranty matters 
o Collaborating with Sales and Customer Success teams to gather feedback and insights 
• Knowledge & Process Improvement 
o Contributing to internal knowledge bases by documenting recurring issues and solutions 
o Supporting continuous improvement of internal processes and service efficiency 
o Providing input to improve technical documentation and product manuals 
• Performance & KPI Management 
o Working within defined KPIs such as response times, first-time resolution, and customer satisfaction 
o Monitoring service metrics and identifying improvement opportunities 
o Reporting performance updates to leadership and participating in team reviews 
• Cross-functional Collaboration 
o Supporting other departments with technical and warranty expertise when needed 
o Contributing to broader company initiatives through flexible, cross-team collaboration 
Requirements

• Strong technical understanding of troubleshooting, assembly, or installation processes
• Excellent communication skills in GERMAN both written and verbal formats, with the ability to explain technical concepts clearly
• Experience in customer service, technical support, or warranty services (preferably in a retail support environment)
• Strong ability to build relationships with retail partners and provide high-quality service experiences
• Analytical mindset with the ability to identify recurring issues and suggest process improvements
• Proactive problem-solving skills and ability to manage multiple priorities in a fast-paced environment
• Bachelor’s degree or equivalent professional experience
• Experience working with CRM systems and service software tools
• Strong organisational skills and attention to detail in handling warranty cases and documentation

Benefits

• The role is based in Amsterdam and requires German language proficiency.
• Competitive salary + annual bonus
• The initial contract is a 7-month fixed-term agreement, with the intention to transition into a permanent contract.
• Candidates ideally have technical bike industry knowledge or experience within the cycling sector.

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.