Klantenservice, Callcenter & Receptie Vacatures in Maastricht

Over de vacature

We are looking for a Advanced Duty Collection Agent for the Accounts Receivable team. No two days are the same in this dynamic environment. Are you a strong communicator and do you enjoy helping customers? Then this position at the DHL Shared Service Center is perfect for you!

what we offer

• Temporary position for 6 months
• €2900 a month
• Personal development
• 38 hours a week (fulltime)
• Shared Service Center, Maastricht
• Dynamic environment

who are you
With your customer eccentric way of working, you know exactly how to relate to customers' problems. You aren't afraid of discussion and know how to find the balance between achieving results and building customer relationships. You gather data and exactly pinpoint the information you need. Within the data, you recognize patterns, draw conclusions and come up with an action plan.

• Advanced level of French and English;
• Customer Relationship Management;
• You are analytical and love working with data;
• You have basic finance knowledge;
• You know how to multitasks and work in a team;
• You have strong IT skills.

what will you do
As a stakeholder you will coordinate resolution of customs disputes according to escalation procedures.
You also contribute knowledge and expertise toward resolving reoccurring advanced duty collection issues.
you will constantly communicate with OPS, SVC's and Gateways where shipments are being held for payment.

• Actively promote and ensure DHL trading terms and conditions are being met by the customer;
• Resolve reoccurring collection issues;
• Maintain efficient record of collection activities;
• Drive debt collections;
• Monitor credit accounts and limits and report delinquent customers to Team Leader for review and action.

where will you work
The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages.

Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.

• A good salary, bonus incentives and a strong pension scheme;
• A wide range of employee benefits;
• A job in day shifts and no weekends;
• A wide range of training options;
• Hybrid work.

job application
Do you recognize yourself in this profile? Then apply quickly via the button below!

Over de vacature

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

what we offer

• Good salary
• Personal development and training
• International environment
• Working with German speaking customers
• Maastricht, The Netherlands
• 30-40 hours a week

who are you
You always strive for perfect customer service. You have great communication skills and are able to communicate fluently in German and English. You always have your eyes on the result and you are stress resistant.

• Experience in customer service or a similar position is an advantage;
• A healthy dose of human knowledge and excellent communication skills, both spoken and written;
• Fluent level of the German and English language, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail.

what will you do
The Customer Service department serves all customers and prospective customers by handling all complaints for the entire range of Mercedes-Benz vehicles. All complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries are dealt with adequately, manage our services to customers and transfer product knowledge.

• Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
• Activities related to information security, information management and privacy assurance;
• Accurate recording of customer interactions, including complaints, solutions provided and feedback;
• A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;
• Answering inbound calls from customers and calling outbound to follow up with the customer.

where will you work
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multilingual;
• Multicultural;
• Dynamic environment.

job application
Do you recognize yourself in this profile? Apply quickly by clicking the "Sollicitatie" button below! If you have any questions, please do not hesitate to contact us!

Over de vacature

Voor het eCommerce team zijn we op zoek naar een nieuwe Accounts Payable Agent. Geen dag is hetzelfde in deze dynamische omgeving. Ben je communicatief sterk en help je graag klanten verder? Dan is deze functie bij het DHL Shared Service Center echt iets voor jou!

wat bieden wij jou

• €2900 per maand
• Breed trainingsaanbod
• 38 uur per week (fulltime)
• Dynamische omgeving
• DHL Shared Service Center
• Maastricht

wie ben jij

• MBO-niveau (economisch/financieel) met administratieve ervaring in een boekhoudkundige omgeving;
• Uitstekende communicatieve vaardigheden en sterke sociale vaardigheden;
• PC-vaardigheden: goede kennis van MS Office, met name MS Excel;
• Kennis van ERP-systemen (Oracle, SAP, Basware);
• Ervaring met crediteurenprocessen en -systemen is een pré;
• Je spreekt vloeiend Nederlands en beheerst de Engelse taal goed.

wat ga je doen
Het eCommerce Accounting team in Maastricht bestaat uit een jong en dynamisch team van enthousiaste collega's. Momenteel zijn zij verantwoordelijk voor de boekhouding van vier entiteiten binnen eCommerce Benelux. Als Accounts Payable Agent ben je verantwoordelijk voor de verwerking en betaling van alle inkomende facturen van derden partijen voor DHL eCommerce Benelux.

• Verwerken en coderen van inkomende facturen;
• Vragen over verwerkte facturen onderzoeken;
• Hercoderingen verwerken en de aanvraag onderzoeken;
• Maandafsluiting/rapportage en afstemming van rekeningen uitvoeren;
• Betaalbatches voorbereiden en verwerken;
• Zorgen voor een positieve relatie met partners;
• Knelpunten in het proces onderzoeken.

waar ga je werken
Het Shared Service Center biedt werk aan meer dan 550 werknemers, met 40 nationaliteiten, die 34 talen spreken.

Onze bedrijfscultuur gaat over persoonlijke toewijding – aan ons bedrijf, aan elkaar en aan onze wereldwijde maatschapij. DHL is toegewijd aan het zijn van een geweldige plek om te werken. Start je carrière bij DHL op onze locatie in DHL Maastricht, DHL Express ’finance expertise center.

• Een goed salaris en bonus incentives ;
• Een breed scala aan personeelsbeloningen;
• Een baan in dagdiensten en geen weekenden;
• Een breed aanbod aan trainingsmogelijkheden;
• Hybride werken.

sollicitatie
Herken jij jezelf in dit profiel? Solliciteer dan snel via onderstaande button!

Over de vacature

At Mercedes-Benz CAC, we are driven by innovation, excellence, and a passion for creating the best automotive experiences. We are looking for a dynamic and motivated PMO Officer to join our talented team for a period of 7 months.

what we offer

• €3.607 a month
• Temporary contract for 7 months
• International and dynamic environment
• Personal development
• Mercedes-Benz CAC, Maastricht
• 32 or 40 hours a week

who are you

• Higher vocational or academic level, gained through education or experience with project management methodologies such as Prince2 or Agile;
• Experience in PMO or project management roles;
• IT-savvy, with the ability to set up and manage IT tools such as Jira and its plugins;
• Advanced knowledge of MS office applications (Word, Excel, PowerPoint);
• Excellent English written and verbal communication skills;
• Strong stakeholder management skills, with the ability to engage effectively across diverse stakeholder groups;
• Strong meeting facilitation and negotiation skills;
• A proactive and collaborative team player with a strong ‘can-do’ attitude.

what will you do
The experts in the team ensure that epics can be prioritized and executed in a consistent, transparent and professional way. The role of the PMO Officer is to support epic sponsors and epic owners in initiating, structuring and executing epics in line with the portfolio governance. The team works closely with others, both on Business and IT side.

• Continuously enhance the CAC portfolio management process, integrating both Waterfall and Scaled Agile frameworks;
• Define and optimize portfolio templates (e.g. epic hypothesis, charter, closure document);
• Oversee the completion of key portfolio activities (e.g., initiation, sponsor identification, epic owner selection, resource allocation) across Kanban phases;
• Provide guidance to epic sponsors and owners on defining and setting up epics, ensuring clarity on goals, deliverables, scope, timeline, cost estimates, and risks;
• Support facilitation of portfolio events (e.g. analysis kick-off, approval for analysis and implementing, status updates, epic closure);
• Ensure timely and consistent monthly reporting on epics and programs;
• Provide ongoing support and coaching to new epic owners, sponsors, and other epic team members.

where will you work
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multilingual;
• Multicultural;
• Dynamic environment.

job application
Do you recognize yourself in this profile? Apply quickly by clicking the "Application" button below! Do you have any questions? Feel free to contact us!

Over de vacature

Met een internationaal team van meer dan 1000 collega's creëert het Mercedes-Benz Customer Assistance Center de ultieme klantbeleving, niet alleen voor automobilisten, maar ook ter ondersteuning van retail- en logistieke bedrijven. Het hoofdkantoor van het Mercedes-Benz Customer Assistance Center is gevestigd in Maastricht, Nederland.

wat bieden wij jou

• Goed salaris
• Een dienstverband tot minimaal eind dit jaar
• Internationale omgeving
• Klantenservice
• Maastricht
• 20-25 uur per week

wie ben jij
Je streeft altijd naar perfecte klantenservice. Je beschikt over uitstekende communicatieve vaardigheden en spreekt vloeiend Nederlands en Engels. Je hebt altijd oog voor het resultaat en bent stressbestendig.

• Ervaring in de klantenservice of een vergelijkbare functie is een pré;
• Een gezonde dosis menselijk inzicht en uitstekende communicatieve vaardigheden, zowel mondeling als schriftelijk;
• Uitstekende beheersing van de Nederlandse taal, zowel schriftelijk als mondeling;
• Goede beheersing van de Engelse taal, zowel schriftelijk als mondeling;
• Het vermogen om kalm te blijven in lastige klantensituaties;
• Inlevingsvermogen en een oprechte passie om de klant zo goed mogelijk te helpen;
• Oog voor detail.

wat ga je doen
De klantenservice afdeling staat klaar voor alle klanten en potentiële klanten door alle klachten met betrekking tot het volledige Mercedes-Benz-assortiment af te handelen. Alle klachten worden telefonisch of per e-mail afgehandeld. Je bent verantwoordelijk voor vragen over de aftersalesservice, productgerelateerde onderwerpen en algemene vragen over het bedrijf. Als medewerker klantenservice ben je het belangrijkste aanspreekpunt tussen de klant en Mercedes-Benz. Je zorgt ervoor dat klantvragen en -problemen adequaat worden afgehandeld, beheert de dienstverlening aan klanten en draagt ​​productkennis over.

• Het belangrijkste aanspreekpunt voor klanten met klachten en problemen en het snel en professioneel afhandelen ervan. De ondersteuning wordt via verschillende kanalen geboden;
• Activiteiten met betrekking tot informatiebeveiliging, informatiebeheer en privacybescherming;
• Nauwkeurige registratie van klantinteracties, inclusief klachten, geboden oplossingen en feedback;
• Een proactieve aanpak om kennis en vaardigheden verder te ontwikkelen om de klant de best mogelijke oplossing te bieden;

waar ga je werken
Het Mercedes-Benz Customer Assistance Center heeft jarenlange ervaring en een sterke focus op de klant. Dit geeft Mercedes-Benz de expertise om wereldwijd klantcontactcentra te beheren en te ontwikkelen. Het Mercedes-Benz Customer Service Center maakt deel uit van de Mercedes-Benz Global Customer Service & Parts Division en werkt nauw samen met andere afdelingen en divisies om de beste klantervaring te creëren.

• Internationaal;
• Multicultureel;
• Dynamische omgeving.

sollicitatie
Herken je jezelf in dit profiel? Solliciteer snel door op de knop "Sollicitatie" hieronder te klikken! Heb je vragen? Neem dan gerust contact met ons op!

Over de vacature

Are you a native or fluent Mandarin speaker looking to build a career at the heart of international logistics? Join a rapidly growing global player located at Maastricht-Airport. We offer a dynamic environment where your language skills and professional dedication are rewarded with stability and growth.

What we offer

• Stable full-time role in a global network
• Full reimbursement of all travel expenses
• Competitive salary up to €3,300 gross/month
• Prospect of a permanent contract
• High-trust environment with room for initiative
• Structured career path and professional growth

Who you are
You possess a genuine passion for the logistics industry and thrive in a role where ownership and accountability are key. You are a proactive communicator who can navigate complex stakeholder relationships with precision and tact.

• Language Mastery: Native or professional fluency in Mandarin and English (both written and verbal).
• Administrative Expertise: Prior experience in logistics administration, such as invoicing, order processing, or supply chain documentation, is highly preferred.
• Availability: A commitment of at least 32 to 40 hours per week (4–5 days) during standard office hours.
• Mobility: You possess a valid driver’s license and reliable personal transport to reach our location at Maastricht-Airport.
• Problem-Solving Skills: You are a strong communicator who enjoys the challenge of solving complex, international logistical puzzles.

What will you do
Imagine starting your morning in a state-of-the-art, light-filled office designed for collaboration and focus. As a Customer Service Specialist, you are the essential bridge between the Chinese market and the global logistical network. You will manage the end-to-end process, including multimodal coordination for shipments via sea, air, and rail. Your role involves financial oversight of invoicing and cost control, as well as maintaining daily high-level communication with suppliers and clients in China to ensure operational excellence.

If you are new to the industry, there is no need for concern regarding technical terminology. We provide a comprehensive onboarding and training program to teach you the intricacies of the trade, ensuring you have the expertise and confidence to excel in your new environment.

Where will you work
You will join an ambitious and rapidly expanding logistics service provider during an exciting phase of growth. The team has recently moved into a stunning, state-of-the-art facility equipped with every modern convenience you could desire.

The atmosphere is truly international, characterized by an open and informal culture where every voice is heard. Practicality is also prioritized, with ample free parking available directly at the entrance. During breaks, you can enjoy your lunch and connect with colleagues in a stylish, comfortable canteen designed for relaxation and community.

Job application
Ready for this challenge? Apply via the button below. Tempo-Team will contact you within two business days, followed by an interview with the employer. With a match, you can start your new career within two weeks. We look forward to your application