Customer service agent Vacatures

Over de vacature

Samenvatting

Join our team as a Customer Service Agent and become the vital link between global customers and innovative logistics solutions, where your expertise, initiative, and passion for service help shape the networks of tomorrow. Good work! Over de functie

Become the key connection between DHL Supply Chain, our customers, and internal teams by delivering smooth and reliable logistics solutions every day. In this role, you will support a global technology leader, Nokia, by ensuring efficient shipment flows, resolving challenges, and building strong customer relationships. Join a dynamic environment where your ideas, accuracy, and proactive approach directly contribute to the success of worldwide supply chain operations.

Your key responsibilities:

• Support customers with shipment updates, orders, and logistics solutions
• Collaborate with Transport, Planning, and Customs teams to ensure smooth operations
• Resolve logistics issues and improve customer satisfaction
• Maintain accurate records and ensure timely task completion
• Build strong customer relationships through proactive communication

Working hours:

You will work from Monday till Friday in 2 shift system:

• 6:00 -15:00
• 13:00-22:00 or 15:00-24:00

Over het bedrijf

DHL Supply Chain, part of the DHL Group, is a leading provider of logistics services worldwide. By combining management and value-added services with our customized, integrated logistics solutions, we support resilience, efficiency, improve quality, and build competitive advantage.

Wat wij vragen

• Private accommodation
• Previous experience working within logistics field
• Fluent spoken and written English
• Knowledge of SAP is a strong advantage
• Customer - oriented, proactive, and patient when handling multiple questions
• A high level of accuracy and independency with ability to work under time pressure

These points are important for become a part of the team at DHL in Beringe. But we are also curious about who you are. We would love to hear about your talents, background, and ideas. Surprise us!

Wat wij bieden

• Gross hourly wage begins at €16,00 per hour
• Full time position
• 130% shift allowance after 18:00
• Travel allowance
• Growth opportunities within an international organization
• Internal training and opportunities to expand your logistics knowledge
• Stable employment with strong prospects for long-term cooperation
• Opportunities for growth and career development
• Work in a positive, international team environment

Meer informatie

Do you want to apply for the Customer Service Agent in Beringe? You can start applying in just 2 minutes. Have questions? Our team is happy to answer at 0617 137513 and a.leduc@carriere.com / nederweert@carriere.com . Good work!

Over de vacature

Are you a natural-born connector who adapts faster than a chameleon and stays cool when plans change at the drop of a hat? Then this is the perfect match you’ve been waiting for! We are looking for an enthusiastic English & German-speaking Customer Service Representative to join an international company—someone who will make a real difference with heaps of energy, a sense of humor, and a proactive attitude. In this role, you’ll be far more than just a standard helpdesk agent: you’ll act as a strategic partner to restaurants and interact effortlessly with top-level international executives. You’ll quickly master the ins and outs of this dynamic field, ensuring that partners can run their businesses smoothly, successfully, and with a smile. ✨

What we offer

• Good salary between €3,200 and €3,500!
• A dynamic environment where a lot is happening!
• Possibility to work from home
• Office hours between 09:00 and 17:00
• Great atmosphere!
• An international workplace where you learn a lot!

Who you are
As a customer service representative, you are a pillar of stability for your team and our partners. No fixed processes? No problem; you thrive in a dynamic environment and switch effortlessly between priorities. When things are quiet, you don’t just sit around—you proactively come up with plans to improve the work. You have exceptional communication skills, possess a great deal of empathy, and love spending hours improving the system.

• You speak and write English
• You speak and write German
• You are available 40 hours a week
• You can travel to the location in Amsterdam
• You have over two years of experience in Customer Service

What will you do
As a Customer Service Specialist, you coach agents, monitor quality, and step in yourself whenever necessary. You might spend up to six hours a day on the phone with restaurant partners, providing support and strengthening relationships. You constantly communicate with top international managers in English and adjust course as daily priorities shift. You and your team run the show!

• Point of contact and sparring partner for restaurant partners (by phone)
• Get in touch with international clients in English
• Proactively improving processes
• Quickly adapting to changing priorities

Where will you work
You’ll be joining a fast-growing international company in Amsterdam. We operate in a dynamic market where no two days are the same. You’ll work alongside ambitious, friendly colleagues from all over the world. There is plenty of room for your own input and creativity; we’re building this together, meaning your ideas really make a difference. It’s a fantastic place to give your career a major boost! 🚀🌍 #SME

Job application
Are you the customer service representative we’re looking for? Then don’t wait any longer—apply right away via Tempo-Team! We can’t wait to meet you!