Customer success manager Vacatures in Amsterdam

Over de vacature

Customer Success Manager html

Epassi's purpose is to boost everyday well-being .

We are a leading provider of employee benefit solutions in Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets. Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

Customer Success Manager Amsterdam

Wil jij hét gezicht van Epassi zijn voor klanten door heel Nederland?

Ben je geïnteresseerd in een baan bij een van de snelst groeiende bedrijven van Europa? Wil jij het welzijn van miljoenen gebruikers beïnvloeden?

Zo ja, kom dan bij ons en maak impact in een snelle en dynamische omgeving waar je sterke klantrelaties opbouwt, de meerwaarde van onze benefits- en wellbeingoplossingen bewijst en duurzame groei realiseert met renewals, upsells en cross-sells.

Jouw missie bij Epassi

Als Customer Success Manager bij Epassi Nederland ben je het gezicht van Epassi voor onze klanten. Je maakt deel uit van het commerciële team van een snelgroeiend bedrijf. Je werkt met een diverse groep klanten door heel Nederland, elk met eigen uitdagingen en kansen, en helpt hen hun arbeidsvoorwaarden slimmer in te zetten om talent aan te trekken en te behouden. Ons hoofdkantoor zit in Amsterdam en we zoeken kandidaten door heel Nederland.

Jouw verantwoordelijkheden zijn:

• Sterke relaties opbouwen en onderhouden met klanten door heel Nederland, online en op locatie.
• Samen met elke klant doelen afspreken op basis van KPI's en adoptie, en de voortgang bewaken.
• Maatwerkoplossingen creëren die klantbehoeften vertalen naar concrete resultaten en de meerwaarde van ons aanbod bewijzen.
• Klanten informeren over nieuwe features en mogelijkheden, zodat ze alles uit de samenwerking halen.
• De net revenue retention (NRR) laten groeien door te renewen, te upsellen en te crossellen.
• Slimme, efficiënte processen opzetten binnen je portefeuille.
• Klantdata analyseren om te zien wat klanten succesvol maakt, en die inzichten gebruiken om andere klanten te laten groeien.
• Structuur brengen in technische klantset-ups, binnen de fiscale regelgeving waarin wij werken.

Je bent succesvol in deze rol als je:

• binnen je eerste 6 maanden zelfverzekerd bent over je productkennis en de customer success manier van werken, en eigenaarschap neemt over je portefeuille. Je begeleidt klanten met plezier en doelgerichtheid door de verschillende fases van hun klantreis.
• binnen 12 maanden een sterke samenwerking opbouwt met elke klant, samen een doel stelt en de toegevoegde waarde van onze technologie in hun dagelijkse praktijk bewijst.
• de waarde voor klanten meetbaar maakt aan de hand van data en adoptie.
• de bestaande klantenbasis commercieel laat groeien: je houdt oog voor kansen en voert renewal-, upsell- en cross-sellgesprekken.
• zelfstandig structuur brengt in een complexe, snel veranderende omgeving.

Wat je dagelijks doet:

• Je week plannen rond klantafspraken, online en op locatie.
• KPI- en adoptiereviews voorbereiden en voeren, en samen de volgende stappen afspreken.
• In HubSpot je accounts bijhouden en renewals plannen.
• In klantdata kansen voor upsell en cross-sell signaleren.
• Vragen over technische set-ups oplossen en structuur brengen in klantconfiguraties.

Wat je meebrengt:

• 3 tot 5 jaar ervaring als Customer Success Manager of in een vergelijkbare rol.
• Je spreekt vloeiend Nederlands en voelt je zelfverzekerd in het Engels. Het eerste gesprek, de screeningcall, voeren we in het Engels.
• Een nieuwsgierige mindset en een technische, lerende houding. Digitale en AI-vaardigheden en plezier in de details van workflows en processen horen daarbij.
• Een commercieel instinct: tevreden klanten zijn niet genoeg, je laat de bestaande klantenbasis groeien en streeft naar een hoge NRR.
• Kennis van de fiscale regelgeving waarbinnen wij werken.
• Rijbewijs B: reizen naar klanten is een vast onderdeel van de rol.
• Ervaring met HubSpot is een pré.

Jouw track record:

• Je hebt een klantportefeuille beheerd en klanten geholpen hun doelen op basis van KPI's en adoptie te halen.
• Je hebt accounts laten groeien met renewals, upsells en cross-sells en de NRR hoog gehouden.
• Je hebt langdurige klantrelaties opgebouwd, zowel online als op locatie.
• Je hebt data en slimme processen ingezet om meer klanten efficiënt te bedienen.

Epassi Nederland Benefits

• Hybride werken: we verwachten minimaal 3 dagen per week op kantoor of bij de klant
• Pensioenopbouw waarbij wij de helft voor onze rekening nemen
• 26 vakantiedagen per jaar, zodat je ook echt de tijd hebt om op te laden
• Één betaalde dag per jaar om je in te zetten voor een goed doel
• Reiskostenvergoeding van € 0,23 per kilometer (vanaf 10 km)
• Leasefiets via Lease a Bike met een maandelijkse bijdrage van € 25,- van ons
• Een MacBook en een telefoon (incl. abonnement) van de zaak
• Een thuiswerkplekbudget van € 300,- netto
• Toegang tot de Epassi app met maandelijks € 20,- sportbudget (Workit of sportabonnement) én € 30,- Marketplace budget
• En natuurlijk een fijne en gezonde werkplek met dagelijks een gezonde lunch

Wir haben tolle Benefits

• Company events
• Hybrid and flexible working style
• Modern working tools
• International environment
• Benefit package for wellbeing support
• Private health support

Deborah Hankings-Evans Kontaktperson

Hast du Lust auf diese Rolle und möchtest Teil eines ambitionierten Teams werden? Dann freuen wir uns auf deine Online-Bewerbung über den Button "Bewerben"!

Übrigens: Bei uns steht Gleichberechtigung im Recruiting an erster Stelle. Wir legen großen Wert auf Diskriminierungsfreiheit und behandeln alle Bewerber gleichermaßen fair.

Für ein erstes Kennenlernen bevorzugen wir Videocalls über Microsoft Teams, um dir maximale Flexibilität zu bieten.

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Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

In this role, you will join the Customer Data Products & Insights (CDPI) team, the group responsible for building the data foundations that power all customer experiences at Just Eat Takeaway. We work collaboratively across CRM, Product, and Marketing to lead with data, deliver trusted insights, and care about the quality and impact of what we build.

As a Data Engineer, you'll design, build, and optimise the pipelines and models that fuel our Customer Data Platform and downstream activation tools. You'll work closely with analysts and cross-functional partners to translate business needs into reliable, scalable, and production-ready solutions. This is an opportunity to contribute to strategic initiatives such as Data Ignite and Looker adoption, helping us build a consistent and customer-centric data ecosystem that supports millions of users.

Location: 3 days a week from our Amsterdam office & 2 days working from home
Reporting to: Senior Manager - Customer Data Products and Insights

These are some of the key components to the position:

• Design, build, and maintain scalable ingestion and transformation pipelines to ensure the CDP remains the trusted source of customer data.
• Implement strong data quality checks, lineage, and governance using tools such as DataHub and Morpheus to uphold accuracy and reliability.
• Collaborate with CRM, Product, and engineering partners to integrate new events, attributes, and identifiers into the customer data ecosystem.
• Build and optimise ELT pipelines using BigQuery, dbt, Airflow, and Datadog, aiming for excellence in performance, stability, and scalability.
• Apply best practices in documentation, unit testing, and CI/CD to ensure production-ready, high-quality data assets.
• Partner with the Data Ignite team to develop datasets for activation through Hightouch, supporting CRM, Product, and Media use cases.
• Ensure Hightouch-ready tables are efficient, secure, and well-monitored, and contribute to troubleshooting and optimisation when needed.
• Support the migration to Looker by building semantic layers and standardised customer KPIs aligned with global definitions.
• Work with analysts and engineers to design scalable data models that enable self-serve dashboards and consistent reporting.
• Contribute to sprint planning, technical prioritisation, and knowledge-sharing to help the team collaborate effectively and deliver together.

What will you bring to the team?

• Strong SQL and dbt skills, with the ability to design clean, scalable data models that support reliable customer insights.
• Confident Python abilities for automation, orchestration, and building pipelines that help the team deliver efficiently.
• Familiarity with orchestration tools such as Airflow or Dagster, and a desire to optimise workflows for stability and speed.
• Solid understanding of data warehousing, ELT best practices, and governance concepts that ensure trust and accountability.
• Interest in customer and marketing datasets, with curiosity for how data powers segmentation, activation, and engagement.
• A sense of ownership and a proactive approach, contributing to the team's success with a collaborative and positive mindset.
• Openness to learning Looker semantic modelling and supporting our migration from Tableau to a unified reporting platform.
• Willingness to explore tools like Hightouch or other activation platforms to understand how data drives real-time experiences.
• Curiosity for real-time data frameworks such as Pub/Sub, Kafka, or Dataflow, and a desire to build future-ready pipelines.
• A responsible, growth-oriented working style, eager to learn from others, share knowledge, and help the team aim higher together.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

Over de vacature

Hungry for a challenge?

That's good, because at Just Eat (JET) we have abundant opportunity, or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. Our mission? To empower every food moment around the world, whether it's through customer service, coding or couriers.

About this role:

Just Eat Takeaway is building the next generation of partner acquisition, onboarding and partner success. As a Technical Process Manager - Omnichannel, you sit at the heart of this work - translating high-level commercial goals into detailed, buildable process specifications for Salesforce, self-service, and agentic tooling across the partner journey.

You don't just document how things work today; you challenge the status quo and propose radical improvements. You are the connective tissue between commercial intent and technical execution, aligning domain experts, solution architects, UX designers, and developers into one coherent delivery stream.

You independently own requirements documentation and testing execution within agreed design frameworks, escalating cross-platform architecture changes to the Principal Process Architect.

These are some of the key ingredients to the role:

• Requirements engineering: Translate high-level commercial goals into detailed functional specifications for Salesforce (evolving for both SMB and strategic account sellers), Partner Hub, agentic tooling, and partner CRM workstreams. You independently author user stories, acceptance criteria, and data flow diagrams to a standard sufficient for direct development handoff - down to specifics like the mandatory Salesforce data points required to trigger contract generation in our self-service journey.
• Solution design and radical improvement: Challenge existing process designs to propose improvements, applying practical knowledge of Salesforce and agentic platform capabilities to identify technically superior alternatives. You present recommendations in design reviews, and you're here to improve things radically, not incrementally.
• Gap analysis and impact assessment: Conduct gap analysis on existing functional requirements, producing structured impact assessments that document system touchpoints, data dependencies, and downstream effects. Flag risks and dependencies clearly for stakeholders; assessments are reviewed by the Principal Process Architect before approval.
• Delivery documentation: Create and maintain end-to-end process documentation with entry and exit criteria, system touchpoints, decision logic, and external dependencies across assigned workstreams, held in the central process repository as a complete package describing how a process should work.
• Testing and validation: Drive E2E testing and validation for tooling and process changes. You independently write and execute test scripts, manage defect logging, and confirm sign-off criteria are met before each production release, so operational enhancements roll out smoothly and without disruption. No downstream impact gets overlooked.
• Stakeholder engagement: Engage process and topic owners and domain experts across sales, customer service, web, and operations, alongside solution architects, UX and web designers, and developers.

What will you bring to the table?

• 6+ years in business analysis or technical product management, with hands-on Salesforce experience.
• A proven record of producing developer-ready specs: user stories, acceptance criteria, and process flow diagrams that tech teams can execute against effortlessly.
• Familiarity with self-service journey design and agentic tooling. Salesforce Agentforce is a strong advantage.
• Strong systems thinking: gap analysis, downstream impact assessment, and edge case identification. You spot the hidden impacts and potential disruptions to existing ways of working before they become real-world issues.
• Cross-domain breadth across sales, marketing, operations, and customer service - you understand the priorities and language of each, and how those functions connect.
• Confident communication at every level, from daily standups with engineers to aligning process scope with senior commercial and product stakeholders.
• Self-starter with curiosity. You don't wait for problems to be handed to you; you proactively spot improvement opportunities and act on them.
• AI native. You're comfortable integrating AI tools into your daily workflow, from drafting and analysis to process discovery and documentation acceleration.
• Salesforce Administrator or Platform Developer certification strongly preferred.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Consumer Pricing is one of the most powerful and sensitive levers in our marketplace and logistics. Every fee we set affects conversion, basket size, growth, retention, courier economics and profitability. As Pricing Performance Manager, you will be the performance engine behind how we price for the consumer across our global JET markets.

You will own the measurement, experimentation and performance insights for Consumer Pricing & Fees, covering delivery fees, service fees and small order fees. You will turn data and customer insights into clear pricing opportunities, rigorous experiments and scalable decisions with measurable P&L impact. You will report to the Consumer Pricing Director within the Growth function and be based in Amsterdam or London.

You will work daily with Markets, Logistics, Finance, Marketing, Product & Tech, Data & Analytics and Growth teams, and act as the connective tissue between them. You will support a structured test-and-learn roadmap across key consumer pricing levers, make sure results are trusted and understood, and drive the scaling of what works.

These are some of the key components to the position:

• Design pricing experiments (Geo, switchback and A/B testing) with clear hypotheses, success metrics, guardrails, sample size and duration.
• Evaluate results with statistical rigor and deliver decision-ready readouts that state the recommendation, the trade-offs and the expected P&L impact (growth and profitability). Present pricing insights and recommendations to senior stakeholders in a clear, concise and compelling way.
• Diagnose performance drivers such as fee changes, mix, seasonality, competition and courier cost, and explain what is moving the numbers and why.
• Extract, query and model data from our data platform to support analysis and commercial decision making.
• Build and maintain self-serve tooling that give markets and leadership a clear, trusted, single view of consumer pricing performance.
• Define the pricing measurement framework working closely with with Data & Analytics (DNA Growth), including metrics, guardrails, attribution and causal impact methodology.
• Partner with local Markets to adapt global pricing results to local context, and bring local insights back to the global team. Work with Logistics and Finance to align pricing decisions with cost-to-serve, courier economics and profitability and growth targets.

Excited by the intersection of commercial decisions, experimentation, tech, ML and large scale strategic decision-making? This is the team for you!

What you'll bring to the table

• Demonstrable experience in pricing, performance management, experimentation, analytics or a related analytical role, ideally in marketplace, e-commerce, delivery or consumer tech. Familiarity with consumer pricing (e.g. delivery fees, service fees, small order fees) or related levers such as subscriptions and promotions is a plus.
• Clear communication skills and the ability to simplify complex data and pricing insights for diverse stakeholders, including senior leadership.
• Hands-on experience designing, running and evaluating experiments, with a solid grasp of statistics, causal impact measurement and common pitfalls such as novelty effects, interference and multiple testing.
• Strong technical skills in data extraction, analysis, AI and tooling (e.g. SQL, Claude, Toqan, Tableau, etc.).
• Experience operating in a multi-market, multi-stakeholder environment by balancing global scale with local nuance. Ability to influence and drive alignment across markets and functions.
• Bias for ownership and speed, moving from insight to committed action with urgency and rigor.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable, our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, diversity & belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

Over de vacature

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS - Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Experience in leading and delivering enterprise-level IT engagements
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
PREFERRED QUALIFICATIONS - active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Over de vacature

Ready for a Challenge

Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. As we continue to scale and innovate in the highly competitive food delivery marketplace, we're looking for an experienced and dynamic Head of Brand & Campaigns to join our team temporarily.

About this role:

As Head of Brand & Campaigns, you'll lead the brand vision for Thuisbezorgd.nl, driving the brand strategy and high-impact marketing campaigns to enhance brand health and support driving business growth. You'll manage a great team, collaborate with renowned Dutch creative agencies, and work closely with our talented global brand teams and internal agencies. Your goal is to build strong brand strategies that foster customer loyalty, partner growth and solid brand health metrics for mid and long term, going beyond top of mind awareness and preference but using the brand strength to drive usage & customers stickiness.

In this leadership role, you'll oversee Marketing Leads and Managers, reporting to the Netherlands Marketing Director. You'll set the Brand & Campaigns agenda across all channels, working alongside the Global Media Team on media strategy and planning. Your role requires a solid strategic vision, cross-functional collaboration, C-level stakeholder management and strong team leadership skills.

These are some of the key ingredients to the role:

• Strategic Brand Vision & Storytelling: Shape a compelling, forward-looking brand strategy that differentiates Thuisbezorgd.nl and authentically communicates our core values. Act as a visionary storyteller, leveraging deep knowledge of the Dutch market and consumer trends to build memorable narratives that resonate with diverse audiences and executive stakeholders alike.

• 360 Campaign Excellence: Conceptualize and champion high-impact, integrated campaigns across digital, ATL, BTL, and social media channels. Draw on your expertise in customer segmentation and journey mapping to create personalized marketing initiatives that drive both customer acquisition and long-term retention.

• Collaborative Team Empowerment: Lead, mentor, and inspire a high-performing brand and campaigns team, fostering a supportive, inclusive, and results-driven culture. Champion cross-functional synergy by partnering seamlessly with creative, media, analytics, global PR teams, and external agencies to execute integrated initiatives in a dynamic, fast-paced environment.

• Data-Driven Performance & Optimisation: Harness strong analytical skills to measure the effectiveness of campaign activities and overall brand health. Continuously optimise strategies and improve ROI across paid, owned, and earned media by embracing A/B testing, actionable data insights, and real-time tracking of key metrics (like TOMA, brand preference, and customer engagement).

• Strategic Partnerships & Public Relations: Design and deliver bespoke marketing frameworks to accelerate mutual growth with key strategic partners, local heroes, and major chains. Oversee robust Social Media, PR, and Influencer strategies to ensure consistent, engaging brand growth across all platforms.

• Executive Stakeholder Engagement: Partner proactively with senior leadership and Board-level executives to ensure alignment on key brand objectives. Confidently balance the long-term brand vision with agile, short-term execution, communicating goals clearly across all levels of the organisation.

What you will bring to the table:

• Leadership experience: Proven track record leading brand strategy, multi-channel campaigns, and high-performing teams (consumer tech, e-commerce, or food delivery preferred).
• Dutch market expertise: In-depth understanding of the Dutch market, local consumer behavior, customer segmentation, and journey mapping.
• Data-driven & analytical mindset: Strong ability to leverage data insights, track key performance metrics (e.g., TOMA, ROI), and optimize campaigns across paid, owned, and earned channels.
• Executive stakeholder management: Exceptional storytelling and communication skills, with confidence presenting to senior leadership and Board-level audiences.
• Strategic & adaptable: Proactive ability to balance long-term brand vision with agile, short-term campaign execution. Comfortable working in dynamic, very fast-paced environments.

At JET, this is on the menu:

Here at Just Eat we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading food delivery companies. By providing a creative, dynamic, and innovative environment, we empower our people and give them the ingredients for success.

Fun, fast-paced and supportive, the JET culture is about movement, growth, and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture, or company? Have a look at our career site where you can find people's stories, blogs, podcasts, and more JET morsels.

Are you ready to take your seat? Apply now!