Service delivery manager Vacatures

Over de vacature

Voor een van onze grootste klantprojecten zoekt YoungOrange een Service Delivery Manager die de operationele regie voert. Je zorgt voor continuïteit en kwaliteit, brengt mensen en processen samen en grijpt in wanneer de situatie daarom vraagt.

Het is essentieel dat u als sollicitant aan de richtlijnen voor deze functie voldoet. Lees de onderstaande tekst daarom zorgvuldig door.

Een groot internationaal datacenter, verschillende stakeholders, meerdere teams en een dienstverlening die iedere dag moet blijven draaien. Dat vraagt om overzicht, betrokkenheid en iemand die vooruitkijkt. Je hoeft daarvoor geen vijftien jaar Service Delivery Manager te zijn. Met minimaal twee jaar relevante ervaring, een analytische blik en de juiste persoonlijkheid kun je in deze rol veel betekenen.

Functie

Als Service Delivery Manager ben je verantwoordelijk voor de dagelijkse aansturing, continuïteit en kwaliteit van onze dienstverlening binnen de datacenteromgeving. Je houdt overzicht over de personele bezetting en de voortgang van het project en zorgt dat iedereen weet wat er moet gebeuren.

Je werkzaamheden bestaan onder andere uit:

De operationele regie voeren over de dienstverlening, personele bezetting en projectvoortgang.
Sitemanagers en teamleiders aansturen, ondersteunen en aanspreken op afspraken en resultaten.
Contact onderhouden met stakeholders en verwachtingen op elkaar afstemmen.
Vooruitkijken naar de benodigde capaciteit en tijdig schakelen bij verzuim, instroom, uitstroom of veranderende klantvragen.
Sturen op KPI's, kwaliteit, productiviteit en een efficiënte afhandeling van werkzaamheden.
Operationele knelpunten signaleren, escalaties oppakken en structurele verbeteringen doorvoeren.
De financiële gevolgen van personele inzet, overwerk en andere operationele keuzes bewaken.
Regelmatig met medewerkers in gesprek gaan en bijdragen aan een professionele, betrokken en resultaatgerichte werkomgeving.
Je stuurt niet alleen vanuit rapportages. Je bent zichtbaar in de operatie, weet wat er speelt en neemt verantwoordelijkheid voor het resultaat.

Functie-eisen

Je begrijpt hoe een operatie werkt, brengt structuur aan en weet mensen in beweging te krijgen. Je bent benaderbaar, maar spreekt mensen ook aan wanneer dat nodig is. Verder breng je mee:

Minimaal twee jaar relevante ervaring in bijvoorbeeld service delivery, operations, projectcoördinatie of teammanagement binnen een IT-omgeving.
Ervaring met het aansturen of coördineren van teams en het bewaken van operationele afspraken.
Goede communicatieve vaardigheden in het Nederlands en Engels.
Het vermogen om verschillende belangen en verwachtingen bij elkaar te brengen.
Een gestructureerde manier van werken en het vermogen om onder druk prioriteiten te stellen.
Affiniteit met IT-infrastructuur, technische dienstverlening of datacenteromgevingen.
Een analytische blik en het vermogen om knelpunten om te zetten in praktische verbeteringen.
Heb je nog niet eerder de functietitel Service Delivery Manager gehad, maar herken je jezelf wel in de verantwoordelijkheden? Dan maken we ook graag kennis met je.

Aanbod

Bij YoungOrange krijg je een verantwoordelijke rol binnen een van onze grootste klantprojecten. Je werkt in een internationale en technisch uitdagende omgeving, met ruimte om invloed uit te oefenen op de organisatie van de dienstverlening.

Je kunt rekenen op:

Een zelfstandige functie met ruimte voor eigen initiatief.
Een bruto maandsalaris van € 4.119,48 tot € 5.094,87 op basis van 40 uur. Je salaris wordt afgestemd op je kennis en ervaring.
Een auto van de zaak, als je dat wilt.
Hybride werken, waarbij je twee tot drie dagen per week op locatie in Eemshaven werkt.
Directe samenwerking met grote internationale organisaties in de IT- en datacentersector.
Ruimte om je operationeel en persoonlijk verder te ontwikkelen.
Korte lijnen binnen YoungOrange en de mogelijkheid om verbeteringen zelf vorm te geven. xvlobhg

Ben je al Service Delivery Manager, of ben je een ervaren teamlead, operationscoördinator of projectcoördinator die klaar is voor een volgende stap? Als jij mensen, processen en resultaten bij elkaar weet te brengen, maken we graag kennis met je.

Salaris: €4.119,00 - €5.094,00 per maand

Werklocatie: Hybride werken in Zwolle (Gemeente Zwolle, Overijssel)

Over de vacature

Allround Software Tester
Kwaliteitsspecialist met passie voor testautomatisering, oog voor softwareverbetering en plezier in Agile teamwork.

Je gaat werken binnen ons vakgebied ID&D, waar digitale oplossingen continu in beweging zijn. Als Allround Software Tester ben jij dé specialist die kwaliteit waarborgt binnen meerdere teams en systemen. Je bent een inhoudelijke sparringpartner en hebt invloed op hoe testen en kwaliteit worden ingericht. Maak jij het verschil? Lees dan snel verder!

Hilversum

32 - 36 uur per week

€ 4.360 - € 5.733 bruto obv 36 uur

Wij bieden collega's de ruimte om te werken aan hun talent. Zo zijn we altijd in beweging: op zoek naar uitdagingen en persoonlijke ontwikkelingen, maar met oog voor een gezonde werk-privébalans. Bij de Alliantie sta je nooit stil. Bij ons kun je echt het verschil maken en waarde toevoegen. Je bent ondernemend en vernieuwend. Zo draag jij bij aan een passend thuis voor iedereen.

Wij zoeken een Allround Software Tester voor ons mooie hoofdkantoor in Hilversum voor 32 of 36 uur per week.Wat ga je doen als Allround Sofware Tester?

Je start jouw dag met een kop koffie/thee en een eerste controle op de automatische testen die elke nacht draaien. Eventuele bevindingen bespreek je meteen even met de developers, dan kunnen die ook lekker aan de slag.
Deze sprint werk jij mee aan het verder uitbouwen van de regressietestketen in Playwright. Jij analyseert welke handmatige testen geschikt zijn om te automatiseren en voert deze automatisering ook door.
In de ochtend heb je een korte stand-up met je team en delen jullie met elkaar waar vandaag aan gewerkt wordt. Je hebt een complex vraagstuk, waarvoor je je collega Tester Rebecca inschakelt. Jullie besluiten om dit vanmiddag samen uit te werken.
Na de stand-up begeleid je een ketentest voor een nieuwe wijziging in Tobias (Dynamics Finance & Operations) en Connect-IT (Dynamics Field Service). Je controleert samen met stakeholders of de gegevensuitwisseling, processtappen en foutafhandeling in de hele keten goed werken en aansluiten bij de praktijk.
Lunchtijd! Samen met het team ga je naar ons bedrijfsrestaurant waar een versbereide lunch klaarstaat. Fijn om even tijd voor elkaar te hebben en te horen wat er allemaal speelt bij je collega's.
Na de lunch pak je het testvraagstuk uit de stand-up op: het wijzigen en valideren van huurdergegevens binnen het CRM en de impact op gekoppelde systemen. De laatste uren van de dag pak je je eigen werk weer op en werk je aan de sprintdoelen.

Wat zijn jouw verantwoordelijkheden als Allround Software Tester?

Als Software Tester ben jij medeverantwoordelijk voor de kwaliteit van ons applicatielandschap. Je test deze applicatieoplossingen van A tot Z en speelt een actieve rol in zowel testautomatisering als handmatig testen. Je werkt nauw samen met collega testers, de Test en Releasecoördinator en de leveranciers om hoogwaardige en betrouwbare software op te leveren.
Je denkt mee over kwaliteit vanaf de start van het ontwikkelproces en draagt bij aan het verbeteren van testprocessen, testdekking en automatisering.

Jouw verantwoordelijkheden bestaan onder andere uit:

• Analyseren van requirements, user stories en acceptatiecriteria;
• Opstellen en uitvoeren van testplannen, testscenario's en testcases;
• Ontwerpen, bouwen, onderhouden en uitvoeren van geautomatiseerde testen;
• Uitvoeren van handmatige testen (functioneel, regressie, integratie, acceptatie);
• Signaleren, registreren en opvolgen van bevindingen en defects;
• Samenwerken met leveranciers om issues snel en effectief op te lossen;
• Actief bijdragen aan continue verbetering van testprocessen en kwaliteitsstandaarden;
• Ondersteunen van releases en CI/CD-processen.

Even binnenkijken

Wat verwachten wij van jou?

• Je hebt hbo-werk- en -denkniveau en aantoonbare ervaring als Software Tester;
• Ervaring met testautomatisering met Playwright (TypeScript);
• Kennis van testmethodieken en -technieken;
• Ervaring met Agile/Scrum werken;
• Uitstekende beheersing van de Nederlandse taal, zowel mondeling als schriftelijk;
• ISTQB- of TMap-certificering is een pre.

Wat krijg jij van ons?

• Een goed salaris, tussen de 4.360 Euro bruto en 5.733 Euro bruto o.b.v. 36 uur per week (Schaal I conform CAO Woondiensten)
• Een jaarcontract met de intentie voor een aansluitende verlenging tot vast dienstverband;
• Eindejaarsuitkering;
• Thuiswerkvergoeding;
• Een mobiliteitskaart;
• Mogelijkheid om 32 of 36 uur te werken;
• Vakantiedagen en vakantiegeld conform CAO;
• Vanzelfsprekend een laptop en telefoon van de zaak;
• Pensioenregeling (waarbij werkgever 2/3 inlegt);
• Flexibele werktijden zodat een privé/werkbalans goed in te richten is;
• De mogelijkheid om je eigen arbeidsvoorwaardenpakket samen te stellen, bijvoorbeeld met extra vrije dagen, een fietsplan of bedrijfsfitness;
• Persoonlijke ontwikkelingsmogelijkheden door interne opleidingsacademie;
• Waardevolle netwerkmogelijkheden d.m.v. de personeelsvereniging en initiatieven zoals
• Jong Alliantie & Alliantie Zilver;
• Een baan met grote maatschappelijke impact, hier maak jij verschil!
• Wij werken hybride, dat betekent dat je zowel thuis kan werken als op kantoor.

Zijn wij een match?

Leuk dat je interesse hebt! Solliciteer direct via de sollicitatiebutton of neem contact op met André Molenaar, Manager IT Delivery, bereikbaar op telefoonnummer; 0641196876.

Om je écht te leren kennen kun je tijdens het sollicitatieproces uitgenodigd worden om een digitaal skillsprofiel in te vullen. Dit betekent dat je per e-mail een uitnodiging ontvangt om een aantal vragen te beantwoorden. Over wie je bent en wat je motiveert. Wat betekent dit voor jou? Uiteraard krijg jij ook inzicht in de resultaten. Wie weet leer je jezelf daardoor nog net wat beter kennen!

Benieuwd geworden? Druk op de button Start sollicitatie en laat je gegevens achter.

Een VOG en een DISA pre-employment screening zijn onderdeel van de sollicitatieprocedure.
Deze vacature wordt gesloten wanneer er een goede match is gevonden.

Zzp'ers, uitzend- of wervingsbureaus hoeven niet op deze vacature te reageren.
Wij werken samen met preferred suppliers.

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

The Opportunity

Just Eat Takeaway is looking for a Technology Manager to lead and grow the Partner App team in the Service & Supply domain.

The Partner App is available as both a mobile app and a website or restaurant and grocery partners across all market regions. Built for business leaders such as owners, managers and supervisors, the app acts as a vital bridge connecting partners to the JET ecosystem, helping them maximise value from their partnership with JET.

As a Technology Manager, you will lead a talented cross-functional engineering team responsible for driving the mobile platforms' strategy, expanding capabilities to better suit partner supervisors, and integrating intelligent, AI-driven recommendations that help partners grow their relationship with JET.

• Mobile Product Experience - Evolve the core Partner App by expanding its addressable audience, and establishing streamlined pathways for teams across JET to easily deliver new app capabilities.
• AI Strategy & Growth Nudges - Position the mobile app as a key focal point for JET's AI strategy, surfacing personalized opportunity recommendations, intelligent nudges, and growth insights to deepen partner engagement.
• Seamless Ecosystem - Own the Partner App architecture, providing core services like navigation and messaging to streamline capability ownership by other teams.
• Cohesiveness - Align capabilities across teams to ensure a unified user experience.

Our multi-disciplinary team brings together strong fullstack, frontend, backend, and mobile engineering skills. You will guide engineers across a rich technological stack, combining React Native, Vue.js, JavaScript/TypeScript, C#/.NET, and some legacy PHP/Laravel to deliver high-impact mobile solutions at scale.

We build for scale and speed across mobile and web platforms. Our primary technology stack includes:

• Cross-Platform Mobile Development - Building performant, native-quality experiences on iOS and Android using React Native and JavaScript / TypeScript.
• Modern Web & Frontend Architecture - Delivering scalable web applications and shared UI components using Vue.js and TypeScript.
• Backend & API Services - Powering features through robust backend architectures in C# / .NET and PHP / Laravel.
• Event Driven Architecture - Data processing using Kafka and SNS/SQS to coordinate between different modules.

Key Responsibilities

At JET - Technology Managers have primary accountability for the technical direction, engineering quality, and execution of multiple product development teams. They work with their teams to design and implement impact-driven solutions, delivering valuable insights and product features that make our customer and restaurant experiences even better. Our technology managers ensure their teams are happy, focused, driven, and delivering high-impact insights and quality software in the most effective way possible. You'll be responsible for:

In this role, you will also have the opportunity to:

• Product Definition - contribute to the definition of significant product features, getting involved in workshops with other engineering teams and Product Managers
• Technical Leadership - Collaborate with your Head of Engineering and peers to define and communicate a technical roadmap for the domain
• Career Development - Help define goals and objectives for engineers in the team to lead and guide them throughout their careers and aspirations.
• Prioritisation - Working closely with stakeholders and your Head of Engineering to ensure the domain sets their priorities appropriately, in line with commercial needs and the Engineering Strategy.
• Ownership - Owning streams of work that span the domain, from requirements gathering, to design, and supporting functionality in production
• Continuous improvement - Improve the effectiveness of the domain by proposing and implementing new processes, designs and engineering practices. Sharing these improvements across the wider Engineering org.
• Tracking Progress - Track the progress being made towards the wider goals of the domain, and transparently communicates this with the teams and Head of Engineering
• Operating - Take responsibility for deploying and supporting your changes all the way through to prove that they work well - and continue to work well - in production
• Communicate - transparently communicate your progress and discuss ideas with your teams, other senior Individual Contributors and your Head of Engineering. Share new development practices, patterns, and standards with the teams you work with.

This is a role with the opportunity to make a significant impact across the business as we continue to grow.

Your Profile & Experience

You will have experience matching some of the following;

• Proven experience leading cross-functional engineering teams ideally spanning mobile (React Native), frontend (Vue.js, JS/TS), and backend technologies (.NET, PHP)
• Delivering high quality software projects, driving forward best practices
• Able to work independently and solve complex problems
• Amazon Web Services (or similar e.g. Azure, Google Cloud)
• Experience in an Agile environment (Scrum, Kanban)
• Desire to coach engineers and to drive a high performance culture
• Familiarity with leveraging AI-driven features, smart recommendations, or automated insights within consumer/partner applications

Why work at Just Eat

Just Eat is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.

We've built our business on having the widest choice available on our platform - connecting millions of customers with over 155,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base - to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

We're built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees - helping them to develop their careers in a way that suits them.

Diversity, Inclusion & Belonging.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

More about us

Want to know more about our company vision, culture or career growth opportunities? Have a look on our careers site.

Over de vacature

Are you a customer-focused professional with a passion for providing excellent service?
In this role, you will be the central point of contact for German-speaking B2B clients, ensuring a smooth and efficient process from inquiry to delivery. Your main objective is to strengthen customer relationships by offering tailored commercial and technical solutions. This position is ideal for a proactive and detail-oriented individual who excels at managing multiple tasks and enjoys being part of a collaborative international inside sales team.

Key Responsibilities:

• Acting as the first point of contact for German-speaking B2B clients, handling technical, commercial, and logistical inquiries.
• Managing all incoming and outgoing communication via phone and email, ensuring timely and effective responses.
• Collaborating closely with internal departments such as Logistics and Finance to ensure accurate and timely order processing and delivery.
• Handling customer complaints, returns, and resolving issues efficiently to maintain high levels of customer satisfaction.
• Maintaining accurate and detailed records of all customer interactions and orders within the CRM system.
• Supporting the wider sales team/account managers with quotations and to improve service quality and enhance customer satisfaction.

Requirements Requirements:

• Fluent German (C2) - both spoken and written, as well as a familiarity with German working culture.
• Professional English (C1) skills.
• Experience in a similar B2B customer service or inside sales role.
• Strong communication skills with a service-oriented mindset.
• Eager to learn and grow within the role.
• Interest in a technical product and the ability to grasp complex concepts.
• Ambitious and proactive with a problem-solving attitude.
• Living in the Alkmaar or Amsterdam area

Benefits Offer Details:

• 7 month contract to start with prospect for long-term renewal
• Start date ASAP
• Salary: €2.800 - €3.200 gross monthly, based on full-time.
• Travel costs covered.
• Pension contribution included.
• 25 days holiday per year.
• Bonus based on company performance.
• The opportunity to work in a dynamic and international team environment within a growing company.

You can work from home 1 day a week, but training will be 100% at the office. Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

We're looking for a Technology Manager to lead and grow our Order Issue Resolution team in the Service & Supply domain.

Every day, millions of orders flow through the JET platform. When something doesn't go to plan, such as a missing item, a late or undelivered order, or a payment dispute, customers need fast, fair and transparent resolution. The Order Issue Resolution team owns the products that represent and execute the policies for how order issues are resolved for our customers, helping protect both customer trust and partner relationships.

As a Technology Manager you'll provide leadership, guidance and career development for a cross-functional team of typically 6-9 engineers. You'll collaborate closely with Product, Operations and Customer Care stakeholders, as well as neighbouring engineering teams, to keep the team focused on the right problems and aligned with our wider architectural principles and practices.

We're looking for someone who lives our behaviours of lead, deliver and care, brings fresh ideas, challenges the status quo, and pushes for bold solutions that make our customer and partner experiences better.

These are some of the key components to the position:

• Career development: mentoring your team, conducting performance reviews, guiding career development and maintaining a high standard of engineering output.
• Hiring: recruiting, onboarding and retaining our engineering talent.
• Motivation: fostering a positive, inclusive working environment and team culture.
• Project delivery: overseeing our agile development processes to ensure an efficient workflow and that deliverables are met on time.
• Communication: providing clear communication to stakeholders, business leaders and neighbouring teams so engineering efforts stay aligned with business goals.
• Technical roadmap: owning the roadmap in collaboration with the Product Manager to prioritise the right work in line with business objectives.
• Ownership: owning streams of work end-to-end, from requirements gathering and design through to supporting functionality in production.
• Continuous improvement: improving the team's effectiveness by proposing and implementing new processes, designs and engineering practices, and sharing these across the wider Engineering org.
• Operating: taking responsibility for deploying and supporting your changes all the way through to proving they work well in production.
• Innovation mindset: adapting and using the latest technology and approaches, and coaching others to do the same.

What will you bring to the team?

• Prior experience as a people manager, leading cross-functional engineering teams.
• A deep understanding of software development and the SDLC, with a proven track record of delivering high-quality software solutions.
• Strong business acumen, with the ability to align engineering efforts with company goals.
• Experience guiding software engineering decisions through influence rather than authority.
• Strong problem-solving skills, with the ability to work independently on complex problems.
• Experience working in an Agile environment (Scrum, Kanban).
• A desire to coach engineers and drive a high-performance culture.
• Previous hands-on experience as a backend, full-stack or mobile software engineer (ideally .NET/C# or Java).
• Familiarity with cloud platforms such as AWS (or similar, e.g. Azure, Google Cloud).
• Familiarity with best practices for using AI to boost productivity, staying in sync with the latest AI developments and how they can be applied to business use cases.
• Having an opinion and not being afraid to challenge senior leadership, with the overall objective of delivering value.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable: our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

Over de vacature

Hungry for a challenge?

That's good, because at Just Eat (JET) we have abundant opportunity, or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. Our mission? To empower every food moment around the world, whether it's through customer service, coding or couriers.

About this role:

Just Eat Takeaway is building the next generation of partner acquisition, onboarding and partner success. As a Technical Process Manager - Omnichannel, you sit at the heart of this work - translating high-level commercial goals into detailed, buildable process specifications for Salesforce, self-service, and agentic tooling across the partner journey.

You don't just document how things work today; you challenge the status quo and propose radical improvements. You are the connective tissue between commercial intent and technical execution, aligning domain experts, solution architects, UX designers, and developers into one coherent delivery stream.

You independently own requirements documentation and testing execution within agreed design frameworks, escalating cross-platform architecture changes to the Principal Process Architect.

These are some of the key ingredients to the role:

• Requirements engineering: Translate high-level commercial goals into detailed functional specifications for Salesforce (evolving for both SMB and strategic account sellers), Partner Hub, agentic tooling, and partner CRM workstreams. You independently author user stories, acceptance criteria, and data flow diagrams to a standard sufficient for direct development handoff - down to specifics like the mandatory Salesforce data points required to trigger contract generation in our self-service journey.
• Solution design and radical improvement: Challenge existing process designs to propose improvements, applying practical knowledge of Salesforce and agentic platform capabilities to identify technically superior alternatives. You present recommendations in design reviews, and you're here to improve things radically, not incrementally.
• Gap analysis and impact assessment: Conduct gap analysis on existing functional requirements, producing structured impact assessments that document system touchpoints, data dependencies, and downstream effects. Flag risks and dependencies clearly for stakeholders; assessments are reviewed by the Principal Process Architect before approval.
• Delivery documentation: Create and maintain end-to-end process documentation with entry and exit criteria, system touchpoints, decision logic, and external dependencies across assigned workstreams, held in the central process repository as a complete package describing how a process should work.
• Testing and validation: Drive E2E testing and validation for tooling and process changes. You independently write and execute test scripts, manage defect logging, and confirm sign-off criteria are met before each production release, so operational enhancements roll out smoothly and without disruption. No downstream impact gets overlooked.
• Stakeholder engagement: Engage process and topic owners and domain experts across sales, customer service, web, and operations, alongside solution architects, UX and web designers, and developers.

What will you bring to the table?

• 6+ years in business analysis or technical product management, with hands-on Salesforce experience.
• A proven record of producing developer-ready specs: user stories, acceptance criteria, and process flow diagrams that tech teams can execute against effortlessly.
• Familiarity with self-service journey design and agentic tooling. Salesforce Agentforce is a strong advantage.
• Strong systems thinking: gap analysis, downstream impact assessment, and edge case identification. You spot the hidden impacts and potential disruptions to existing ways of working before they become real-world issues.
• Cross-domain breadth across sales, marketing, operations, and customer service - you understand the priorities and language of each, and how those functions connect.
• Confident communication at every level, from daily standups with engineers to aligning process scope with senior commercial and product stakeholders.
• Self-starter with curiosity. You don't wait for problems to be handed to you; you proactively spot improvement opportunities and act on them.
• AI native. You're comfortable integrating AI tools into your daily workflow, from drafting and analysis to process discovery and documentation acceleration.
• Salesforce Administrator or Platform Developer certification strongly preferred.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!