Customer service commercial service Vacatures

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Bedrijfsomschrijving Je gaat aan de slag bij een professionele organisatie binnen de voedingsindustrie, de organisatie is een totaalleverancier en producent. Hier staan kwaliteit, samenwerking en klantgerichtheid centraal. Je werkt op een locatie in Meppel en maakt deel uit van een betrokken team waarin collega's elkaar ondersteunen en samenwerken aan een optimale dienstverlening. Je werkt nauw samen met de afdeling Sales, Buitendienst en Logistiek. "Als werkgever investeren wij in een open, positieve werksfeer en zijn er volop mogelijkheden voor persoonlijke talentontwikkeling en trainingen om door te groeien binnen de organisatie." Je werkt in een klein team van 3 collegas en je collegas hebben andere functies. FunctieomschrijvingHeb jij ervaring in de customer service of commerciële binnendienst? En ben je toe aan een nieuwe uitdaging? In deze afwisselende functie combineer je klantcontact, orderverwerking en administratieve werkzaamheden. Jij houdt overzicht, denkt in oplossingen en zorgt ervoor dat klanten kunnen rekenen op een uitstekende service. Wat ga je doen? Verwerken en opvolgen van binnenkomende orders / bestellingen en komen binnen via mail;Opstellen van offertes en orderbevestigingen;Registreren en beheren van gegevens in het ERP-systeem;Beantwoorden van vragen van klanten via telefoon en e-mail;Signaleren van klantbehoeften en meedenken over passende oplossingen;Afstemmen met sales, logistiek en andere interne afdelingen;Bewaken van levertijden en ondersteunen van een efficiënte planning;Signaleren van knelpunten en bijdragen aan verbeteringen in processen;Werken volgens geldende kwaliteits- en veiligheidsrichtlijnen. Interesse? Ben jij de gestructureerde en klantgerichte medewerker binnendienst die wij zoeken? Solliciteer direct via Olympia. We maken graag kennis met je en vertellen je meer over deze mooie uitdaging in Meppel. Functie-eisenJij houdt overzicht, werkt nauwkeurig en vindt het prettig om contact te onderhouden met verschillende stakeholders. Je kunt goed schakelen tussen administratieve werkzaamheden en klantvragen. Daarnaast breng je mee: Mbo+/hbo werk- en denkniveau; Een opleiding richting commercie, administratie of een vergelijkbare richting; Minimaal 3 jaar ervaring in een functie binnen customer service, commercieel binnendienst of ordermanagement; Ervaring met ERP-systemen, bij voorkeur SAP of zeer computervaardig; Sterke communicatieve vaardigheden in woord en geschrift; Een proactieve en oplossingsgerichte instelling; Stressbestendigheid en het vermogen om prioriteiten te stellen. Arbeidsvoorwaarden Een fulltime functie van 40 uur per week; 32 uur is bespreekbaar Salaris tussen € 2.634,- en € 3.075,- bruto per maand op basis van kennis en ervaring; 24 vakantiedagen en 7 feestdagen; Reiskostenvergoeding volgens bedrijfsregeling; Pensioenopbouw vanaf je eerste werkdag; Mogelijkheid om jezelf verder te ontwikkelen via opleidingen en trainingen; Werken binnen een stabiele organisatie met een informele en collegiale werksfeer; Bij goed functioneren uitzicht op een langdurige samenwerking.

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Ben jij servicegericht, commercieel ingesteld en houd je van afwisseling?Dan is dit jouw kans om onderdeel te worden van een enthousiast en warm team binnen een internationale organisatie in de veterinaire sector. In deze veelzijdige functie ben jij hét aanspreekpunt voor klanten en speel je een belangrijke rol in het leveren van uitstekende service én het signaleren van commerciële kansen. Over het bedrijf Je gaat aan de slag bij een internationale speler binnen de veterinaire branche, gespecialiseerd in hoogwaardige producten voor dierenartsen. Ondanks de internationale groei is de organisatiecultuur persoonlijk, toegankelijk en ondernemend gebleven. Er is veel ruimte voor initiatief, korte lijnen en snelle besluitvorming. Over de functie Geen dag is hetzelfde. Jij zorgt ervoor dat klanten snel en professioneel geholpen worden en ondersteunt tegelijkertijd diverse interne processen. Je werkzaamheden bestaan onder andere uit: Beantwoorden, verdelen en afhandelen van inkomende telefoongesprekken Beheren van algemene mailboxen Verwerken van inkomende bestellingen Signaleren en oppakken van commerciële kansen tijdens klantcontact Ondersteunen van accountmanagers Contact onderhouden met interne en externe stakeholders Uitvoeren van administratieve werkzaamheden en ondersteuning bij projecten Werken volgens geldende kwaliteitsstandaarden (GDP) Actief bijdragen aan het verbeteren en optimaliseren van processen. Wat bieden wij jou Je komt terecht in een informele en professionele werkomgeving waar samenwerken, plezier en ontwikkeling centraal staan. Verder kun je rekenen op: Een goed salaris passend bij jouw ervaring en kennis 31 vakantiedagen (o.b.v. 40 uur) Een zelfstandige en uitdagende functie met veel verantwoordelijkheid Goede pensioenregeling Reiskostenvergoeding Korting op zorgverzekering en personeelsaankopen Moderne faciliteiten om je werk optimaal uit te voeren Regelmatig gezellige borrels, uitjes en teamactiviteiten Een enthousiast team waarin collegialiteit vooropstaat. Wat vragen wij van jou Jij bent klantgericht, communicatief sterk en denkt altijd in oplossingen. Daarnaast beschik je over: MBO werk- en denkniveau Minimaal 2 jaar relevante werkervaring Een commerciële instelling en een proactieve houding Ervaring met Microsoft Office en ERP-systemen Beschikbaarheid van minimaal 32 uur per week Goede beheersing van de Nederlandse taal Beheersing van Engels en/of Frans is een pré. Meer informatie Barbara Hegedus 0348-422216

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What will you do? Manage and process customer orders accurately and efficiently. Maintain customer records, quotations, and sales activities within the CRM system. Build and maintain strong relationships with B2B customers and dealers in the region of Spain and Portugal Provide professional pre-sales and after-sales support via phone and email. Answer commercial and technical customer inquiries and coordinate solutions with internal departments. Inform customers about product availability, promotions, order status, and delivery information. Proactively identify sales opportunities and introduce new products and offers to customers. Collaborate closely with colleagues from Sales, Customer Service, Marketing, Logistics, and Technical Support to ensure excellent customer satisfaction. Support daily sales operations using CRM systems and other digital tools. Requirements Who are you? Full professional proficiency in Spanish (C1-C2 level) and Portuguese (C1-C2) + strong communication skills in English. Minimum of 2 years of experience in B2B sales, account management, customer service, or a similar commercial role Experience as a musician, music retailer, studio professional, or active band member is considered very important Experience working with Spanish- speaking customers or business partners. Strong communication and relationship-building skills. A proactive, organized, and customer-oriented mindset. Living in the Netherlands. A valid driver's licence is an advantage. A genuine passion for music and musical instruments is highly preferred. You have the valid working permit for the Netherlands Ideally, you are based in the Uithoorn or Vinkeveen area. The location is easily accessible by car, public transport connections are more limited. Benefits The start date is ASAP - Full-time position (40 hours per week). Please note: this is 100% onsite (NO hybrid) Salary: Starting from €2.800 - €3.000 gross per month, depending on experience. Initial 7-month contract with the intention of long-term employment. Pension scheme (50% contribution) and travel allowance (EUR 0,25 per km) Holidays: 25 days International and informal working environment. Working hours from 8:30 - 17:00 hrs - from Monday until Friday Employee discounts on musical instruments and related products. Opportunities for professional growth and development within the music industry. Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

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Start Your Career at Decathlon as a Team Leader Join Decathlon as a Team Leader and accelerate your career through our high speed management traineeship. Within 3 to 5 years, you could be running your own store as a Store Leader. We offer a unique opportunity to grow quickly in a dynamic sports environment where your passion for sport takes center stage. What Will You Do? As a Team Leader, you are the entrepreneur of your own sports department, preferably with an affinity for cycling. You take full ownership of your department’s growth and performance. Your responsibilities include: • Developing and implementing the inventory strategy for your sports department• Coaching and motivating your sales team to achieve stronger results• Ensuring attractive merchandising and effective stock management• Identifying new talent and helping team members reach their full potential• Contributing to sustainable business operations and excellent customer service• Defining the commercial strategy for your sports department What Do We Offer? • Fast track career path from Team Leader to Store Leader within 3 to 5 years• Competitive salary that grows with every promotion• Monthly bonus of up to 15% based on company performance• 24 vacation days and 20% employee discount on Decathlon own brands• Full travel reimbursement (€0.23 per kilometer or full public transport coverage)• Access to the Decathlon Academy for continuous learning and development• Employee share ownership plan, giving you the opportunity to become a co owner• Sports coaching through the Open Up platform• Pension scheme through the Retail Pension Fund Why Decathlon? At Decathlon, sport and entrepreneurship go hand in hand. Ninety five percent of our Store Leaders started their careers as Team Leaders or Sales Assistants. You will have the freedom to take initiative and work with a team that feels like a sports club. Whether you aspire to lead a store in Amsterdam, pursue a specialist role in our warehouse in Tilburg, or grow into a position at our head office, we support your ambitions every step of the way. Who Are We Looking For? We are looking for someone who lives and breathes sport and is ready to take on a real leadership challenge. Previous management experience is a plus, but the right mindset is what matters most. You: • Speak Dutch fluently (English is a strong advantage)• Have a higher professional education level (HBO) or MBO Level 4 combined with a winning mentality• Are outgoing and able to inspire both colleagues and customers• Are available 38 hours per week, including evenings and weekends• Have a strong passion for sport and enjoy sharing that enthusiasm with others• Take initiative and are eager to progress quickly within retail About Decathlon Decathlon is an international retail company dedicated to making sport accessible to everyone. Our core values are vitality, generosity, responsibility, and authenticity. We believe in sharing success with our employees and offer excellent opportunities for growth and development. Application Process Apply through this page and complete our recruitment process: an initial phone or video interview, followed by an in person interview at one of our stores. We look forward to meeting you! Ready to Kick Start Your Career at Decathlon? Apply now and begin your journey in the world of sports retail

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As a Sales Manager, you will play a key role in developing and maintaining long-term customer relationships across the German-speaking market. You will be responsible for managing the complete sales process, from identifying new business opportunities and preparing quotations to negotiating commercial agreements and ensuring excellent customer service throughout the sales cycle.Working closely with internal departments, including Purchasing, Operations, and Logistics, you will match customer requirements with available equipment while building a strong understanding of the company's product portfolio and target industries. You will proactively manage your sales pipeline, maintain accurate records within the CRM system, follow up on customer enquiries, and identify opportunities to expand existing accounts.This is an exciting opportunity for a commercially driven sales professional who enjoys building relationships, working in an international environment, and contributing to the growth of a business committed to sustainability and the circular economy.Key Responsibilities Manage and grow an assigned customer portfolio within the German-speaking market. Develop and maintain long-term customer relationships while identifying new business opportunities. Support both sales and procurement activities related to industrial processing and packaging equipment. Assess commercial opportunities and contribute to negotiations with customers and suppliers. Collaborate closely with colleagues across international teams to achieve sales objectives and business growth targets. Maintain accurate customer, sales, and opportunity data within the CRM system. Requirements Your Profile - C2 or C1 level of the German language, with excellent communication skills in English. Minimum of 5 years of experience in sales, inside sales, account management, or business development. Proven experience working within a B2B environment and managing customer relationships. Strong commercial mindset with the ability to identify opportunities, negotiate effectively, and drive revenue growth. Interest in and affinity for industrial machinery, technical equipment, manufacturing, or process-related industries. Ability to quickly develop product and market knowledge to support both sales and purchasing activities. Experience managing sales pipelines, quotations, customer follow-up, and opportunity tracking through CRM systems. Confident using modern business software, CRM platforms, and digital sales tools. Self-motivated and capable of managing a portfolio of customers with a high degree of autonomy. Strong organisational skills with the ability to prioritise multiple projects and customer requests. International business exposure and the ability to work effectively with colleagues and customers across different countries and cultures. A proactive, hands-on approach combined with a strong customer focus and solution-oriented mindset. Benefits Competitive salary between €4,300 and €4,600 gross per month , depending on experience. Attractive variable bonus scheme . The opportunity to join a growing international organization with excellent long-term career prospects. Please note: This is a full-time, office-based position , and regular on-site presence is required. Full-time position (40 hours per week) Working hours: 08:30 – 17:00 Travel expense reimbursement Pension scheme 31 vacation days per year based on full-time employment Initial one-year employment contract One-month probation period Preferred start date: 1 September 2026 Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

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Job Description Nordson Industrial Coating Solutions, a global leader in industrial coating systems, is seeking a highly motivated and talented Associate Commercial Lab Engineer to join our team in Geleen, Netherlands . We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role The Associate Commercial Lab Engineer supports safe, effective, and efficient testing activities in the European demonstration center. Working under the guidance of senior lab engineering, sales, or business development colleagues, this role assists with equipment setup, test execution, documentation, lab organization, and preparation of customer demonstrations. This position is ideal for an early-career technical professional looking to develop product, application, and customer-facing skills while contributing to commercial opportunities and laboratory excellence across the European sales organization. As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Role and Responsibilities Support customer tests and demonstrations in the European demonstration center, under supervision. Assist with preparation, setup, operation, and clean-up of lab equipment for defined test scenarios. Follow established safety procedures and laboratory standards when working with equipment, materials, hand tools, power tools, and electrical systems. Document test conditions, observations, results, equipment settings, and relevant technical details accurately and consistently. Coordinate with senior colleagues, engineering, sales, and application specialists to understand test objectives and priorities. Help maintain the lab in a clean, organized, safe, and audit-ready condition. Execute basic maintenance tasks on the lab and demo equipment. Conduct basic training sessions for both internal teams and external customers Assist with tracking lab supplies, consumables, tools, and equipment readiness, escalating needs for replenishment or maintenance. Contribute to basic troubleshooting and problem-solving during tests, escalating complex issues as appropriate. Develop product and application knowledge across relevant Nordson ICS product lines. Support preparation of test summaries, customer-facing information, and internal updates as requested. Skills and Qualifications Associate degree, bachelor’s degree, vocational qualification, or equivalent technical training in engineering, mechatronics, electrical, mechanical, industrial, or a related technical discipline preferred. 0–2 years of experience in a technical, laboratory, manufacturing, service, engineering, or customer-support environment. Strong attention to detail with the ability to document technical information accurately and consistently. Good communication and collaboration skills, with the ability to work effectively with cross-functional teams and customer-facing personnel. Basic proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Analytical mindset with basic problem-solving skills and a willingness to learn new technologies, products, and applications. English language skills required; German or additional European language skills are considered an advantage. Exposure to automation, electrical systems, robot programming, or powder finishing applications is beneficial but not required. Travel Occasional travel within Europe may be required to support customer demonstrations, training activities, and business needs. About Nordson Industrial Coating Solutions Manufacturers rely on Nordson Industrial Coating Solutions equipment for the precise application and curing of powder coatings, liquid paint, ambient temperature adhesives and sealants, and food and beverage container production. By joining our team today, you will help us bring innovative ideas to life. Nordson Industrial Coating Solutions is a global team that works to create industrial coating solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Industrial Coating Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. Interested? If you are looking for an exciting opportunity to join an organization which values an inclusive and diverse workplace, please apply online with your CV. #LI-EB1

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Your responsibilities : Provide customer service in both German and English by phone, email, and chat Support customers with licensing, pricing, payment details, and order status Prepare quotes for software licences and renewals Follow up on quotes to support the sales process Process orders accurately, ensuring correct details and timely deliveries Communicate with suppliers to coordinate quotes and orders Work closely with Account Managers, Finance, Technical Support, and external partners to deliver excellent service Keep databases updated with customer and order details Support with other related administrative or service tasks as needed Requirements To excel in this role, you’ll need: - Fluent in both German (C2) and English (C1-C2), spoken and written At least 2 years of experience in customer service, customer success, administration or inside sales (B2B) Interested in IT/software industry Strong problem-solving skills and ability to learn quickly in a changing environment University degree or equivalent Highly organized, pro-active, detail-oriented, and good at multitasking Strong with numbers and comfortable working in a commercial environment Customer-focused mindset with excellent communication and relationship-building skills *Its a hybrid working arrangement with 1 day working from home every Friday Benefits Our client offers a direct contract (first contract will be 7 months) with a focus on long-term commitment, providing: Start date: ASAP A monthly salary ranging from € 3.000 to €3.700 gross, depending on your experience and education Monthly bonuses linked to performance paid monthly Holiday allowance. 25 vacation days. Reimbursement of travel costs up to €250 per month. Extensive training and ongoing support. Work hours from Monday to Friday, 9:00 AM to 5:30 PM, with 30mins lunch break. 4 days working onsite and 1 day working from home (Friday) A dynamic and lively work environment located in the heart of Amsterdam. Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

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Are you a customer-focused professional with a passion for providing excellent service?In this role, you will be the central point of contact for German-speaking B2B clients, ensuring a smooth and efficient process from inquiry to delivery. Your main objective is to strengthen customer relationships by offering tailored commercial and technical solutions. This position is ideal for a proactive and detail-oriented individual who excels at managing multiple tasks and enjoys being part of a collaborative international inside sales team. *Key Responsibilities: Acting as the first point of contact for German-speaking B2B clients, handling technical, commercial, and logistical inquiries. Managing all incoming and outgoing communication via phone and email, ensuring timely and effective responses. Collaborating closely with internal departments such as Logistics and Finance to ensure accurate and timely order processing and delivery. Handling customer complaints, returns, and resolving issues efficiently to maintain high levels of customer satisfaction. Maintaining accurate and detailed records of all customer interactions and orders within the CRM system. Supporting the wider sales team/account managers with quotations and to improve service quality and enhance customer satisfaction. Requirements *Requirements: Fluent German (C2) – both spoken and written, as well as a familiarity with German working culture. Professional English (C1) skills. Experience in a similar B2B customer service or inside sales role. Strong communication skills with a service-oriented mindset. Eager to learn and grow within the role. Interest in a technical product and the ability to grasp complex concepts. Ambitious and proactive with a problem-solving attitude. Living in the Alkmaar or Amsterdam area Benefits *Offer Details: 7 month contract to start with prospect for long-term renewal Start date ASAP Salary: €2.800 - €3.200 gross monthly, based on full-time. Travel costs covered. Pension contribution included. 25 days holiday per year. Bonus based on company performance. The opportunity to work in a dynamic and international team environment within a growing company. *You can work from home 1 day a week, but training will be 100% at the office. Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

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Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores. For one of our location in the European Outlet Network – Diesel Store Batavia Stad – we are currently looking for an experienced, motivated and enthusiastic STORE MANAGER . The role, directly reporting into the Retail Manager of the area, will be responsible to drive the business in order to succeed the company’s goal trough the management of a wide team and all the commercial aspects. The candidate we are looking for will be responsible for achieving commercial targets through an effective organization of the team and a successful management of the product with a specific focus on leading the staff and sort out the managerial activities linked to sales and operational issues. He/she will be responsible for the coordination of the staff in terms of turns, rests, vacations, in order to ensure the proper floor coverage. He/she will be responsible to share the corporate strategies and procedures, to manage client relations and to anticipate and identify customers’ needs. As Store Manager, he/she will play an important role in leading, creating the right culture, developing and inspiring the team to deliver outstanding customer service and to convey the proper image of our extra-ordinary brand. YOU: Will be part of a passionate team that believes creativity and fun rules the world. We challenge the ordinary in everything we do, stimulate proactivity and foster team spirit among our people.Will be able to develop your skills and grow in a dynamic and innovative environment.Take action and ownership,sharing your store vision and being accountable for results, handling your team and clients with personal care and empathy and helping others develop their true potential. Design and drive store strategy to achieve the best sales performance, by understanding client desires and playing an active role in supporting your team on the selling floor. KEY RESPONSIBILITIES: Establish and implement regular action plans in cooperation with Retail Manager, to develop sales for each product category and clientele and to achieve financial objectives. Be aware of local trading environment and its impact on sales. Act as a brand ambassador to strengthen relationship with VIP clientele. Ensure adequate client and prospect databases. Support and manage omni-channel activities (in store pick-up, etc.) ensuring the full compliance with corporate standard and guidelines. Meet inventory accuracy, review merchandise assortment on a regular basis. Plan and act to optimize stock level and stock mix to reflect sales, buying trends and customer demands. Comply with stock protection and maintain loss reduction standards. Coach the growth and development of the team in providing excellent and specialized customer service. Evaluates staff performance and provides them with feedback. Develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of OTB standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures etc.). Streamlines the workflow and creates staff shifts. Ensures stores are properly cleaned and maintained (windows, furniture, lighting, etc.). Establishes and maintains a safety Management system of the store facility, stocks, equipment. Plans and implements sales objectives on a daily and monthly basis. Sets up and maintains effective VMD based on the VMD guidelines KEY REQUIREMENTS: Bachelor degree or above. Previous Store Management experience, preferaby from a luxury brand. English knowledge is a must. Strong leadership skills, able to work autonomously and results driven, and excellent communication, interpersonal, coaching and feedback skills. Evidence in managing big teams. Passion for the Brand. Digital awareness and interest, with an ability to comfortably navigate e-commerce sites. WHAT WE OFFER: A Full Time permanent contract. A competitive pay depending on your performance: you will have incentive on Store targets. A range of development opportunities in Diesel and OTB group Store network. A generous employee discount on Diesel Brand. An awesome, young and dynamic team. Highly inclusive working environment. As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees. For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

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You will be part of the Finished Vehicle Logistics (FVL) BeNeLux Operations Team and play an important role in ensuring quality and customer satisfaction within our new operation in Amsterdam. Based at a new port facility, you will manage claims and quality-related activities from our German market and customers.In this role, you will be responsible for handling damage claims, investigating incidents, and supporting the continuous improvement of service quality. You will work closely with customers, carriers, suppliers, and internal teams to ensure claims are accurately processed, issues are resolved, and corrective actions are followed up.Depending on your qualifications and professional experience, this position may be offered at either the Junior Specialist or Specialist level, with responsibilities aligned to your experience. Your Responsibilities:Claims & Incident Management Review and classify incoming damage notifications and claims. Handle claims according to contractual, legal, and internal procedures. Determine liable party, amount of damage and compensation Collect and maintain supporting documentation such as photos, reports, and statements. Follow up on claims through to resolution and support related administrative processing. Analyse damage cases, identify root causes, and support corrective actions. Contribute to reducing damage rates and improving service quality Communicate with customers, carriers, suppliers, and internal teams on claim-related matters. Work with German market and customers, as well as Dutch. Quality & Operational Support Support the handling of operational incidents and quality deviations. Coordinate with logistics partners on corrective actions and follow-up activities. Identify recurring issues and support solutions to prevent future incidents. Reporting & Process Support - Maintain accurate claim data, documentation, and case updates in relevant systems. Creating reports/statistics/KPI files/flow charts Evaluate business partners service performance based on KPI Requirements Fluent in German and English , both written and spoken. 3+ years of experience in damage & quality management in the finished vehicle sector You have relevant working knowledge of commercial law as well as transport law and transport regulations You have advanced knowledge of MS Office software Advanced negotiation & persuading skills, and analytical thinking You currently live in the Amsterdam region. Higher vocational education in logistics or good a similar field You hold full working rights in the Netherlands. This client can not offer sponsorship for this position. Benefits Full-time position, 40 hours per week Competitive salary starting from €44,000 gross annually, including 8% holiday allowance Monthly allowance Gym membership contribution Hybrid working, with up to 2 days per week from home Subsidised language courses Pension scheme Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

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As an **Inside Sales Representative, you will be part of the internal Infrastructure team, supporting larger infrastructure projects across Germany. You will work closely with the Project Coordinator and collaborate with various internal departments to ensure projects are handled efficiently and customers receive the best possible service. Your responsibilities will include: - Maintaining a clear overview of larger projects, developments, and potential issues.- Knowing when to adapt priorities and scale your involvement according to project needs.- Handling administrative tasks accurately and efficiently.- Proactively building and maintaining strong customer relationships.- Processing orders and preparing accurate quotations in a timely manner.- Providing fast, customer-focused, and empathetic support.- Working closely with the Project Coordinator and coordinating with various internal departments to ensure smooth project execution. Requirements You are commercially minded, highly organised, and comfortable managing multiple processes and stakeholders at the same time. You can easily navigate between different departments, priorities, and responsibilities while maintaining a clear overview. With a solid commercial background, you are also motivated to further develop your skills and grow towards a Project Coordination role. What you bring: - At least 5 years of experience in a commercial administrative role, preferably within the infrastructure, construction, or engineering sector.- MBO+/HBO working and thinking level .- Good command of German , both written and spoken.- Strong organisational and planning skills, with the ability to maintain an overview of complex processes.- A flexible and proactive approach, with the ability to switch smoothly between different tasks and priorities.- A commercial and customer-oriented mindset with strong communication skills.- Willingness to travel to Germany approximately 10 times per year .- Ambition to develop further within project coordination and take on increasing responsibility. Benefits What you can expect: - A competitive salary of €3,000 – €4,000 gross per month , depending on experience and qualifications.- A flexible working week of 32 to 40 hours , with Wednesdays and Fridays as fixed working days .- 32 days of annual leave , an end-of-year bonus, and a generous employer contribution towards your pension.- The opportunity to join an enthusiastic, international, and collaborative team .- Attractive additional benefits, including a bonus scheme and a €500 personal wellbeing budget to spend on something that makes you happy. Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.**