Customer service representative Vacatures

Over de vacature

Are you looking for a rewarding part time job providing excellent customer service? Our client is searching for a dedicated and customer-focused Customer Service Representative to join our team in Landsmeer. As a Customer Service Representative, you'll be the voice of the company, ensuring customers receive exceptional support and service.

• €15,57 - €18,46 per hour depending on experience
• Possibility to get a permanent contract
• Close by Amsterdam Noord, free parking
• International company

We are looking for a highly motivated and experienced Customer Service Representative to the team. You'll need to be a strong communicator and problem-solver, ready to go the extra mile for customers.

• 2-3 years of customer service experience
• Experience in a complex organization
• Proficiency in French and English (written & spoken); understanding Dutch is mandatory
• Proficiency in Microsoft Office
• A driving license is preferred

As a Customer Service Representative,. you'll be the primary point of contact for the customers, handling their inquiries with professionalism and efficiency.

• Provide daily support to customers via phone and email, adhering to service level agreements.
• Handle order entry, address general inquiries, manage returns, and create new customer profiles.
• Resolve customer complaints, collaborating with internal teams for effective solutions.
• Work closely with sales, suppliers, carriers, and warehouses in Germany and France to ensure smooth operations.
• Actively participate in process improvement initiatives to enhance customer satisfaction and operational efficiency.

You’ll be joining our client, a global leader in serving science, with a strong commitment to innovation and customer success. A dynamic and collaborative work environment where your contributions will make a real difference.

Ready to become a valued member of our client's team as a Customer Service Representative? Apply now!

Over de vacature

Looking for a varied job in customer service? Where you get to work in a beautiful location? And where no two days are the same? Then we have the perfect job for you! Come work at Kuehne and Nagel! Here, planes literally land behind the building! In addition, you will earn €3000 per month excluding bonuses. Finally, you will work with enthusiastic colleagues around you. Apply now!

Apply now and receive a WhatsApp message with a few short questions within 15 minutes so we can help you quickly. Don't have WhatsApp? Then we will contact you by phone or email!

• Fulltime job
• Variety in work
• Salary €3000 per month excluding allowances
• Weekend surcharges
• Working in a friendly team
• Guidance and training

As a customer service representative, it is important that you meet the following requirements:

• Available full-time on weekdays between 5:00 a.m. and 8:30 p.m.
• Also available on weekends between 5:00 a.m. and 7:00 p.m.
• You are stress-resistant, customer-oriented, and have good communication skills.
• You speak both Dutch and English.

As a customer service representative at Kuehne+Nagel Schiphol, you will be working in the import department. You will be a crucial link in the logistics process. You will provide administrative support in processing incoming shipments of fresh products, such as flowers, vegetables, and fruit. You will ensure that the data is recorded correctly and that the flow of goods runs smoothly. You will work in a dynamic environment where no two days are the same. You work accurately and have a good customer-oriented attitude. In this way, you contribute to the quality and speed of the service. You make customers happy!

Tasks and responsibilities:

• Administrative processing of incoming shipments
• Checking and completing documentation
• Planning and prioritizing logistics activities
• Identifying deviations and taking proactive action
• Assisting in resolving first-line problems
• Enforcing quality standards and reporting deviations

As a customer service representative, you will be working at Kuehne+Nagel at Schiphol Airport. You will be working in a dynamic workplace. Planes carrying cargo land behind the building. How cool is that! The terms of employment are excellent. In addition to a nice base salary of €3000 per month, you will also receive weekend bonuses. You will have many opportunities to follow training courses and grow. If you do well, you can continue working at Kuehne+Nagel for a long time!

Good to know: within 15 minutes of submitting your application, you will receive a WhatsApp message from us. We will ask you a few short questions about your application so that we can help you more quickly. Don't have WhatsApp? No problem! We will contact you by phone or email.

Over de vacature

Ben jij dé centrale kracht die ervoor zorgt dat onze klanten zich altijd super belangrijk voelen? In deze te gekke, dynamische omgeving kun jij echt het verschil maken met jouw service en slimme oplossingen. Deze kans is perfect om jezelf te overtreffen en keihard door te groeien!

• Salaris tussen de € 2.638,13 en € 3.638,98 bruto
• Gelegen in Tholen
• Direct een contract bij DSV
• Werken in dagdienst
• Ruimte voor persoonlijke ontwikkeling

Ben jij het talent die wij zoeken?

• affiniteit met de logistiek en transport;
• goede computervaardigheden, bekend met het MS office pakket;
• beheersing van de Nederlandse en Engelse taal in woord en schrift.

Jij speelt een cruciale rol in het realiseren van maximale klanttevredenheid voor onze internationaal opererende klanten. Hoe je dit doet? Je bent de onmisbare schakel tussen ons warehouse en de klant, waarbij je alle administratieve en planningsactiviteiten rondom inkomende en uitgaande zendingen van A tot Z verzorgt. Je bent verantwoordelijk voor de correcte verwerking van orderinformatie, bewaakt nauwgezet de voortgang en stelt de planning op voor onze logistieke afdeling. Dit alles realiseer je door:

• proactief communiceren met onze klanten en collega’s waarin jij het overzicht bewaakt;
• monitoren van warehouse processen met behulp van ons warehousemanagementsysteem, waarbij je klant en interne stakeholders uiteraard op de hoogte houdt;
• signaleren van verstoringen, informeren van de klanten van potentiële vertragingen/wijzigingen;
• fungeren als eerste operationele aanspreekpunt voor toegewezen klanten, waarna jij schakelt met jouw interne collega’s van diverse afdelingen;
• behandelen en doorspelen van klantescalaties.

DSV is een wereldwijde leverancier van transport en logistieke diensten. Met kantoren in meer dan 90 landen en een groeiend netwerk van partners, is er geen plek ter wereld die zij niet kunnen bereiken via transport door de lucht, over zee, per spoor, via koeriers of over de weg of waar zij opslag in magazijnen kunnen bieden.

Is deze functie jouw op het lijf geschreven? Wees er snel bij en solliciteer direct!

Over de vacature

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

• One year contract with the intention to extend
• Individual development plan
• €2981 gross per month (based on 40 hours per week)
• Multicultural and dynamic work environment
• 32 or 40 hours a week
• Work at the head office in Maastricht (NL)

• Experience in customer service or a similar position is an advantage;
• A healthy dose of human knowledge and excellent communication skills, both spoken and written;
• Excellent knowledge of German, both written and oral, at native level;
• Good knowledge of English, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail;
• Living in the near area of Maastricht or willing to move (relocation package is possible)

In the Customer Advocacy Team you offer second-line support for customers and represent customer interests within the company. You are the link between customers and Mercedes-Benz, advocating for their needs in Mercedes-Benz products and services. Your goal is to ensure customer satisfaction and build strong customer relationships, contributing to our overall success.

• Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
• Activities related to information security, information management and privacy assurance;
• Accurate recording of customer interactions, including complaints, solutions provided and feedback;
• A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;
• Active research into the development and promotion of scientific initiatives and programs.

The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multicultural, dynamic and international working environment;
• Salary of €2981 ,- gross per month based on 40 hours per weeks;
• Comprehensive training of up to 3 months;
• Individual development plan;
• Performance-related annual salary increase;

Do you recognize yourself in this vacancy? Apply quickly by clicking the “Sollicitatie” button below! If you have any questions, please do not hesitate to contact us!