Customer care specialist Vacatures

Over de vacature

Wat ga je doen: Als klantspecialist financiële software help je ondernemers met vragen over hun facturatie, administratie en software. En dat gaat verder dan alleen vertellen waar iemand moet klikken. Je krijgt regelmatig wat complexere vraagstukken waarbij je richting de boekhouding gaat. Geen eindeloze wachtrijen, geen standaard belscripts en geen dag die er hetzelfde uitziet. Je wisselt je werkzaamheden af met je collega's en krijgt volop ruimte om mee te denken. Daarnaast is de organisatie volop bezig met AI, waardoor je ook met de nieuwste ontwikkelingen aan de slag gaat. Je bent een belangrijk aanspreekpunt voor klanten. De ene ochtend zit je aan de telefoon en help je ondernemers direct met hun vragen. 's Middags duik je bijvoorbeeld in de mailbox en zoek je een wat ingewikkelder vraagstuk uit. Samen met je collega's zorg je ervoor dat klanten snel én goed geholpen worden. Je werkzaamheden zijn lekker afwisselend: Klanten helpen via telefoon en e-mail Vragen beantwoorden over software, facturatie en administratie Complexere klantvragen uitzoeken die richting de boekhouding gaan Meedenken met klanten en zoeken naar een passende oplossing Uitleg geven over de werking van de software Signaleren van terugkerende vragen en verbeterpunten Afwisselen tussen telefoon, mail en andere werkzaamheden Samenwerken met ongeveer 8 collega's binnen het Customer Care-team Meedenken over hoe AI kan worden ingezet om klanten nog beter te helpen In januari tot en met maart is het extra druk. Dan komen er meer telefoontjes en vragen binnen dan normaal. Juist in die periode is het belangrijk dat je goed kunt schakelen en rustig blijft. Wat wij bieden: Een salaris van €3.000 - €3.700 bruto per maand op basis van 40 uur; Werktijden van ongeveer 08:30 tot 17:00 uur, met flexibiliteit; Een gezellig en internationaal team van ongeveer 8 customer care-collega's; Leuke teamactiviteiten en tripjes naar het buitenland! De mogelijkheid om actief met AI en nieuwe technologie te werken. Over het bedrijf: Je gaat werken bij een groeiend softwarebedrijf in Eersel. Vanuit hier wordt software ontwikkeld waarmee ondernemers hun facturatie en administratie kunnen regelen. Je komt terecht in een organisatie van ongeveer 30 collega's, waarvan zo'n 8 mensen binnen Customer Care werken. Het team is internationaal en bestaat uit collega's uit verschillende landen. Binnen het Customer Care-team werk je nauw samen en rouleer je regelmatig van werkzaamheden. Zo kun je 's ochtends de telefoon doen en 's middags met e-mails aan de slag. Hierdoor blijft je werk afwisselend en krijg je verschillende kanten van de functie mee. Daarnaast wordt er volop gekeken naar de mogelijkheden van AI. Je krijgt dus niet alleen te maken met vragen van klanten, maar denkt ook mee over hoe nieuwe technologie het werk slimmer en makkelijker kan maken. Vereisten: Je hebt een HBO opleiding afgerond of MBO 4 met 2 jaar kantoor ervaring; Een financiële, administratieve of bedrijfskundige achtergrond is mooi meegenomen; Je vindt het leuk om met klanten te werken én problemen op te lossen; Je bent communicatief sterk en kunt ingewikkelde dingen duidelijk uitleggen; Je bent tussen 28-40 uur in de week

Over de vacature

THIS POSITION IS FOR PART TIME , 30 HOURS/WEEKAs a Reimbursement Specialist, your main job is to help the company get approval and payment for medical devices. You'll support sales by getting the necessary authorizations and making sure patients receive the best possible care. You’ll also assist with verifying benefits and maintaining good relationships with clinics and clients. Check all prescriptions to make sure they’re complete and enter them into the SAP system within one business day. Assist the sales team with any questions about orders or patient cases to help them work more effectively. Handle incoming customer calls. Manage daily mail and customer emails, ensuring they are addressed within one business day. Prepare and send letters to insurance companies and follow up based on their timelines and patient needs. Call insurance companies daily to get authorization for the company’s products. Work closely with sales teams to educate them about reimbursement issues in their areas. Process patient orders, confirm correct billing, and work with other departments to ensure orders are processed and shipped smoothly, with all necessary documents attached. Investigate claim denials by communicating with insurance companies. Clearly explain coverage details and payment options to help patients access care. Spot and address any issues with insurance companies by working with key staff. Enter sales orders (via email, fax, and web) on the day they are received. Manage customer information in SAP and ensure data accuracy across systems. Process product sample requests according to established procedures. Communicate with patients to quickly resolve any issues related to products, shipping, or pricing. Collect and document details of any product complaints, escalate them as needed, and log them in the Global Quality system. Work with the Marketing Team to manage claims for the Exogen Performance Program. Follow company policies, data privacy rules, and document control standards. Provide feedback to the Manager on issues affecting customers and internal processes. Make benefits verification calls and send coverage details to clinics within 24 hours of receiving a prescription. Keep the clinic patient tracker updated and work with the Operations Analyst on maintaining files and reports as needed. Take on other tasks and support different markets to help keep the business running smoothly. Requirements Ideal candidates : have strong people skills and are committed to giving customers and coworkers a great experience. They aim to do their best, love to learn and share knowledge, and work well in teams. They are positive, detail-oriented, organized, and eager to grow in their careers.In order to be success for this position, you need to : - Fluency in German and English is a MUST. Experience with the German healthcare system is a plus. Knowledge of the German outpatient insurance system. A Bachelor's degree in a related field is preferred. At least two years of experience in Customer Care or Reimbursement roles. Strong persuasion and negotiation skills. A professional, friendly attitude and the ability to quickly build relationships with insurance companies and patients over the phone. Persistence, attention to detail, strong organization skills, and the ability to manage multiple tasks at once. Ability to quickly learn and use new software; typing speed of 30 words per minute or more is a plus. Proficiency in SAP is required. Intermediate knowledge of MS Office, especially Excel and PowerPoint. Benefits The first contract will be with Undutchables with a big chance to get direct contract with our client. Competitive salary starting from €3.000 up to €3.500 gross (based on a fulltime) a month depends on your experience. Hybrid model work with 3 days from office and 2 days from home with fully flexibility for the days. Continuous opportunities for learning and development. A flat organizational structure that empowers employees. Meaningful chances for professional growth and mentoring. The chance to make a real difference in the industry and in people’s lives. A diverse and global community of people working together with a shared purpose to help patients. A company that values integrity in all interactions with coworkers, leaders, and customers. A culture that respects and appreciates differences in thought, opinion, background, skills, and perspectives. Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a Customer Service Representative you are working closely with global account customers, but also with internal departments. You are in charge of handling questions and solving problems from customers about their orders. It is quite dynamic at the moment, so you can work under pressure. You work from the Schiphol location and this is at least for 1 year. Interested? Please read-on! what we offer € 3600 - € 3700,- based of fulltime 1 year Hybrid working possible 40 hours a week Knowlegde of SAP you are decisive and solution-oriented who are youAre you a positive, open minded, energized person, and do you have a solution oriented mentality? Are you a real relationship builder and do you actually listen to the customers? We are looking for a team member who stays connected with customers to understand their needs and strengthen the relationship. You can handle a big workload. Relevant work experience in Supply Chain and Customer Services, especially with global accounts; Excellent communication in English and other European language; Hands-on mentality; Minimum Bachelor degree; Used to work in a rapid changing environment; Thinking in solutions; knowledge of SAP (must) what will you doIn this role as a Customer Service Representative your goal is to connect with the customers and understand their questions and needs. You work closely with the Sales team so that the customer care plans and processes match the company’s goals. Create strong connections with customers by understanding their needs and providing great service Evaluate and potentially approve customer requests that expand beyond previously agreed requests Handle complex order changes Ensure full shipment visibility for deliveries managed by Cargill Transportation Department to the agreed customer destination Liaise with planning department to resolve product availability issues Work closely with transportation to resolve transport availability issues Verify customer commitments and reach out to confirm the expected timing of their volume orders where will you workCargill is here to sustainably provide high quality cocoa and chocolate throughout the world, bringing our customers peace of mind, integrity and excitement. By focusing our efforts equally on security, sustainability and sensory expertise, we create a wide range of market-leading products and services. At the same time we are building a robust and fair supply chain, from bean to bar. In short, we set the industry standard for supply, safety and customer service. major player in the food industry international company opportunities for development high quality in service job applicationAre you interested in this vacancy? Please contact me, or push the button to send your application.