Customer experience specialist Vacatures

Over de vacature

Wat ga je precies doen

Als customer experience specialist draag je bij aan het verder ontwikkelen van onze klantenservice-afdeling. Je bent een belangrijke schakel in het beantwoorden van klantvragen en het verbeteren van processen. In een omgeving die continu in beweging is, weet jij rust en structuur te brengen. Je denkt actief mee over hoe we onze dienstverlening slimmer en efficiënter kunnen maken, en je hebt oog voor verbeterpunten die bijdragen aan een betere klantbeleving.

Wat je gaat doen:

• Beantwoorden en behandelen: klantvragen via telefoon, e-mail en op termijn ook chat oppakken en zorgvuldig afhandelen.
• Opvolgen: lopende verzoeken monitoren en zorgen voor een correcte en tijdige afhandeling.
• Structuur bewaken: overzicht houden binnen je werkzaamheden en rust brengen in een dynamische omgeving.
• Signaleren: terugkerende vragen en knelpunten herkennen en verbeterpunten aandragen.
• Meedenken: actief bijdragen aan het slimmer en efficiënter inrichten van processen binnen de klantenservice.

Wat bieden we jou

Bij ons krijg je niet alleen een uitdagende functie, maar ook een omgeving waarin jouw groei en welzijn centraal staan. We bieden je de middelen en mogelijkheden om zowel professioneel als persoonlijk te excelleren.

• Salaris tussen €2800 en €3400 per maand.
• Tijdelijk contract met uitzicht op vast.
• Een werkweek van 32 tot 40 uur.
• 25 vakantiedagen en een goede pensioenregeling.
• Bijdrage aan je zorgverzekering.
• Mogelijkheid tot thuiswerken na inwerkperiode (2 dagen per week).
• Trainingen, doorgroeimogelijkheden en workation-opties.
• Een sociaal en betrokken bedrijf met leuke teamactiviteiten.

Functie-eisen

Wij zoeken een proactieve en gestructureerde Customer Experience Specialist die graag meebouwt aan een afdeling in ontwikkeling.

• Minimaal 2 jaar ervaring in klantenservice of hospitality.
• Vereist: uitstekende beheersing van Nederlands zowel mondeling als schriftelijk.
• Goede beheersing van Engels zowel mondeling als schriftelijk.
• Mbo+ of hbo werk- en denkniveau.
• Goed in het behouden van overzicht en aanbrengen van structuur.
• Flexibel en denkt actief mee over verbeteringen in processen.

Over het bedrijf

Je gaat werken bij een bedrijf dat bedrijven helpt om alles rondom mobiliteit makkelijker te regelen. Denk hierbij aan tankpassen en oplossingen voor elektrisch laden. De organisatie werkt samen met zowel leasemaatschappijen als bedrijven in het mkb en helpt hen om grip te houden op hun mobiliteitskosten.

Dagelijks maken veel zakelijke klanten en berijders gebruik van de diensten. Achter de schermen wordt continu gewerkt aan slimme en eenvoudige oplossingen die het regelen van zakelijke mobiliteit makkelijker maken. Je komt terecht in een sociaal en informeel bedrijf waar collega's nauw met elkaar samenwerken. Er is ruimte voor eigen ideeën en initiatief en je krijgt de kans om mee te denken over hoe dingen beter kunnen.

Over de vacature

Wat ga je precies doen

Als customer experience specialist draag je bij aan het verder ontwikkelen van onze klantenservice-afdeling. Je bent een belangrijke schakel in het beantwoorden van klantvragen en het verbeteren van processen. In een omgeving die continu in beweging is, weet jij rust en structuur te brengen. Je denkt actief mee over hoe we onze dienstverlening slimmer en efficiënter kunnen maken, en je hebt oog voor verbeterpunten die bijdragen aan een betere klantbeleving.

Wat je gaat doen:

• Beantwoorden en behandelen: klantvragen via telefoon, e-mail en op termijn ook chat oppakken en zorgvuldig afhandelen.
• Opvolgen: lopende verzoeken monitoren en zorgen voor een correcte en tijdige afhandeling.
• Structuur bewaken: overzicht houden binnen je werkzaamheden en rust brengen in een dynamische omgeving.
• Signaleren: terugkerende vragen en knelpunten herkennen en verbeterpunten aandragen.
• Meedenken: actief bijdragen aan het slimmer en efficiënter inrichten van processen binnen de klantenservice.

Wat bieden we jou

Bij ons krijg je niet alleen een uitdagende functie, maar ook een omgeving waarin jouw groei en welzijn centraal staan. We bieden je de middelen en mogelijkheden om zowel professioneel als persoonlijk te excelleren.

• Salaris tussen €2800 en €3400 per maand.
• Tijdelijk contract met uitzicht op vast.
• Een werkweek van 32 tot 40 uur.
• 25 vakantiedagen en een goede pensioenregeling.
• Bijdrage aan je zorgverzekering.
• Mogelijkheid tot thuiswerken na inwerkperiode (2 dagen per week).
• Trainingen, doorgroeimogelijkheden en workation-opties.
• Een sociaal en betrokken bedrijf met leuke teamactiviteiten.

Functie-eisen

Wij zoeken een proactieve en gestructureerde Customer Experience Specialist die graag meebouwt aan een afdeling in ontwikkeling.

• Minimaal 2 jaar ervaring in klantenservice of hospitality.
• Vereist: uitstekende beheersing van Nederlands zowel mondeling als schriftelijk.
• Goede beheersing van Engels zowel mondeling als schriftelijk.
• Mbo+ of hbo werk- en denkniveau.
• Goed in het behouden van overzicht en aanbrengen van structuur.
• Flexibel en denkt actief mee over verbeteringen in processen.

Over het bedrijf

Je gaat werken bij een bedrijf dat bedrijven helpt om alles rondom mobiliteit makkelijker te regelen. Denk hierbij aan tankpassen en oplossingen voor elektrisch laden. De organisatie werkt samen met zowel leasemaatschappijen als bedrijven in het mkb en helpt hen om grip te houden op hun mobiliteitskosten.

Dagelijks maken veel zakelijke klanten en berijders gebruik van de diensten. Achter de schermen wordt continu gewerkt aan slimme en eenvoudige oplossingen die het regelen van zakelijke mobiliteit makkelijker maken. Je komt terecht in een sociaal en informeel bedrijf waar collega's nauw met elkaar samenwerken. Er is ruimte voor eigen ideeën en initiatief en je krijgt de kans om mee te denken over hoe dingen beter kunnen.

Over de vacature

*Are you eager to build up technical skills and having your long term career within the technical industry?

*What will you do?

*After sales support to dealers across EMEA:

• • E-mail and helpdesk support by using CRM system

• Interact directly with customers to diagnose and solve technical problems in a set time frame
• Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
• Inspect cases for technical complexity and advise our customers timely with quality
• Direct support to dealers and distributors by onsite interventions
• Check product documentation for completeness and accuracy
• Communicate with development teams in order to find solutions
• Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.

*Exhibition support

• • Installation, operating and dismantling of machines for exhibitions

• Advising customers about specific applications and supporting sales during the show
• Try to get leads together with our sales team on the booth

*Training

• • Organizing and hosting technical trainings for dealers and distributors

• Monitoring dealer skills and alerting management about technical issues
• Elaborate the knowledge base for internal / external use

*Refurbishing of second hand machines

• • Inspection and repair of returned / used machines for re-sale

• Maintenance of machines located in the showroom
• Inspection and repair of damaged machines

*Warranty check

• • Checking and approving warranty claims from our dealers

• Advising our warranty department about proper warranty terms and conditions

*Sales support

• • Advising and training sales department persons about machine specifications, proper usage and features

• Advising sales when specific applications or machine requirements arise

  *Customer service support

• • Supporting customer service department with questions about delivery conditions and availability of parts

Requirements

*Who are you?

Are you a fresh graduate?
*Education

• • MBO electronics /mechanics or HBO level, gained through work experience

• Fluent written and oral communication skills in English

• Fresh graduates

• More than average IT/ machinery-skills gained through trainings or schooling

  *Work experience

• • 0-1 year experience max.

• Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.
• Experience in a similar/ printing industry is strong preferred.
• Experience repairing machineries

*General:

• • Customer and service minded attitude and highly motivated

• Eager to learn new technology
• Travelling throughout EMEA on a regular basis
• Team player
• Organized
• Flexible
• Good communicative skills and technical minded / tech savvy
• *Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)

• *Candidates must hold a valid working permit, our client does not offer sponsorship

• *You must have a driver's license

*Our client is prepared to invest in starting technicians who are highly motivated. Our client is open for fresh graduates who are technical / mechanical minded

Benefits

• This is a long term position - based on full time
• The salary is between EUR 2800,-- and max. EUR 3000,-- per month gross, based on full time. The salary is depending on education, experience and industry background.
• Travelcost will be reimbursed
• The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Over de vacature

*Are you eager to build up technical skills and having your long term career within the technical industry?

*What will you do?

*After sales support to dealers across EMEA:

• • E-mail and helpdesk support by using CRM system

• Interact directly with customers to diagnose and solve technical problems in a set time frame
• Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
• Inspect cases for technical complexity and advise our customers timely with quality
• Direct support to dealers and distributors by onsite interventions
• Check product documentation for completeness and accuracy
• Communicate with development teams in order to find solutions
• Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.

*Exhibition support

• • Installation, operating and dismantling of machines for exhibitions

• Advising customers about specific applications and supporting sales during the show
• Try to get leads together with our sales team on the booth

*Training

• • Organizing and hosting technical trainings for dealers and distributors

• Monitoring dealer skills and alerting management about technical issues
• Elaborate the knowledge base for internal / external use

*Refurbishing of second hand machines

• • Inspection and repair of returned / used machines for re-sale

• Maintenance of machines located in the showroom
• Inspection and repair of damaged machines

*Warranty check

• • Checking and approving warranty claims from our dealers

• Advising our warranty department about proper warranty terms and conditions

*Sales support

• • Advising and training sales department persons about machine specifications, proper usage and features

• Advising sales when specific applications or machine requirements arise

  *Customer service support

• • Supporting customer service department with questions about delivery conditions and availability of parts

Requirements

*Who are you?

Are you a fresh graduate?
*Education

• • MBO electronics /mechanics or HBO level, gained through work experience

• Fluent written and oral communication skills in English

• Fresh graduates

• More than average IT/ machinery-skills gained through trainings or schooling

  *Work experience

• • 0-1 year experience max.

• Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.
• Experience in a similar/ printing industry is strong preferred.
• Experience repairing machineries

*General:

• • Customer and service minded attitude and highly motivated

• Eager to learn new technology
• Travelling throughout EMEA on a regular basis
• Team player
• Organized
• Flexible
• Good communicative skills and technical minded / tech savvy
• *Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)

• *Candidates must hold a valid working permit, our client does not offer sponsorship

• *You must have a driver's license

*Our client is prepared to invest in starting technicians who are highly motivated. Our client is open for fresh graduates who are technical / mechanical minded

Benefits

• This is a long term position - based on full time
• The salary is between EUR 2800,-- and max. EUR 3000,-- per month gross, based on full time. The salary is depending on education, experience and industry background.
• Travelcost will be reimbursed
• The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Over de vacature

*Are you eager to build up technical skills and having your long term career within the technical industry?

*What will you do?

*After sales support to dealers across EMEA:

• • E-mail and helpdesk support by using CRM system

• Interact directly with customers to diagnose and solve technical problems in a set time frame
• Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
• Inspect cases for technical complexity and advise our customers timely with quality
• Direct support to dealers and distributors by onsite interventions
• Check product documentation for completeness and accuracy
• Communicate with development teams in order to find solutions
• Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.

*Exhibition support

• • Installation, operating and dismantling of machines for exhibitions

• Advising customers about specific applications and supporting sales during the show
• Try to get leads together with our sales team on the booth

*Training

• • Organizing and hosting technical trainings for dealers and distributors

• Monitoring dealer skills and alerting management about technical issues
• Elaborate the knowledge base for internal / external use

*Refurbishing of second hand machines

• • Inspection and repair of returned / used machines for re-sale

• Maintenance of machines located in the showroom
• Inspection and repair of damaged machines

*Warranty check

• • Checking and approving warranty claims from our dealers

• Advising our warranty department about proper warranty terms and conditions

*Sales support

• • Advising and training sales department persons about machine specifications, proper usage and features

• Advising sales when specific applications or machine requirements arise

  *Customer service support

• • Supporting customer service department with questions about delivery conditions and availability of parts

Requirements

*Who are you?

Are you a fresh graduate?
*Education

• • MBO electronics /mechanics or HBO level, gained through work experience

• Fluent written and oral communication skills in English

• Fresh graduates

• More than average IT/ machinery-skills gained through trainings or schooling

  *Work experience

• • 0-1 year experience max.

• Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.
• Experience in a similar/ printing industry is strong preferred.
• Experience repairing machineries

*General:

• • Customer and service minded attitude and highly motivated

• Eager to learn new technology
• Travelling throughout EMEA on a regular basis
• Team player
• Organized
• Flexible
• Good communicative skills and technical minded / tech savvy
• *Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)

• *Candidates must hold a valid working permit, our client does not offer sponsorship

• *You must have a driver's license

*Our client is prepared to invest in starting technicians who are highly motivated. Our client is open for fresh graduates who are technical / mechanical minded

Benefits

• This is a long term position - based on full time
• The salary is between EUR 2800,-- and max. EUR 3000,-- per month gross, based on full time. The salary is depending on education, experience and industry background.
• Travelcost will be reimbursed
• The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Over de vacature

As a Senior ITAD Business Development Specialist, you will be responsible for identifying and developing new commercial opportunities within ITAD and the wider IT lifecycle. You will work with both customers and partners and play an important role in further growing the international ITAD business.
Your responsibilities include:

• Identify and develop new business opportunities within ITAD, IT asset recovery, buy-back solutions, circular IT, refurbishment, and IT lifecycle services
• Build and maintain long-term relationships with customers, brokers, and strategic partners
• Develop and manage your own sales pipeline and follow up on opportunities from initial contact through to further commercial discussions
• Understand customer requirements and identify opportunities where ITAD and IT lifecycle solutions can add value
• Work closely with internal teams such as Services, Operations, Logistics, and Stock Management to develop suitable solutions
• Prepare commercial proposals and work with internal stakeholders on pricing, feasibility, and delivery
• Develop the company's international network of customers and partners
• Monitor developments within the ITAD and circular IT market and identify new opportunities
• Contribute ideas and initiatives to improve and professionalize the ITAD business
• Keep your activities, contacts, and opportunities up to date in the CRM system
• Take ownership of your opportunities and ensure clear communication and follow-up throughout the sales process

You will be joining a business that is still developing and growing. This means you will have plenty of room to take ownership, bring your own ideas, and help shape how the ITAD business develops internationally. #

Requirements

• You have several years of experience in business development, sales, or a similar commercial role, with a strong background in ITAD, IT asset recovery, IT lifecycle services, or a closely related field
• You have a proven track record in developing new business and building long-term commercial relationships
• You have experience working with corporate and/or international customers
• You speak English at a professional level; additional languages are a plus
• You have strong commercial and negotiation skills
• You are comfortable identifying opportunities and turning them into concrete business
• You are proactive, entrepreneurial, and comfortable taking ownership
• You communicate easily with both customers and internal stakeholders
• You are structured in your way of working and understand the importance of good follow-up
• You enjoy working in an international and dynamic environment
• You have a genuine interest in IT, sustainability, circular IT, and the IT asset lifecycle

Benefits

• Competitive salary + commission + 8% holiday allowance
• Permanent contract from the start
• Attractive pension plan of 15%, with a 50/50 employer-employee contribution
• International and multicultural working environment
• Company gym and weekly group training with a professional trainer
• Company lunch plan
• Laptop and phone
• A high level of ownership and freedom in your role
• The opportunity to help shape and grow an international ITAD business
• Opportunities for personal and professional development

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a Senior ITAD Business Development Specialist, you will be responsible for identifying and developing new commercial opportunities within ITAD and the wider IT lifecycle. You will work with both customers and partners and play an important role in further growing the international ITAD business.
Your responsibilities include:

• Identify and develop new business opportunities within ITAD, IT asset recovery, buy-back solutions, circular IT, refurbishment, and IT lifecycle services
• Build and maintain long-term relationships with customers, brokers, and strategic partners
• Develop and manage your own sales pipeline and follow up on opportunities from initial contact through to further commercial discussions
• Understand customer requirements and identify opportunities where ITAD and IT lifecycle solutions can add value
• Work closely with internal teams such as Services, Operations, Logistics, and Stock Management to develop suitable solutions
• Prepare commercial proposals and work with internal stakeholders on pricing, feasibility, and delivery
• Develop the company's international network of customers and partners
• Monitor developments within the ITAD and circular IT market and identify new opportunities
• Contribute ideas and initiatives to improve and professionalize the ITAD business
• Keep your activities, contacts, and opportunities up to date in the CRM system
• Take ownership of your opportunities and ensure clear communication and follow-up throughout the sales process

You will be joining a business that is still developing and growing. This means you will have plenty of room to take ownership, bring your own ideas, and help shape how the ITAD business develops internationally. #

Requirements

• You have several years of experience in business development, sales, or a similar commercial role, with a strong background in ITAD, IT asset recovery, IT lifecycle services, or a closely related field
• You have a proven track record in developing new business and building long-term commercial relationships
• You have experience working with corporate and/or international customers
• You speak English at a professional level; additional languages are a plus
• You have strong commercial and negotiation skills
• You are comfortable identifying opportunities and turning them into concrete business
• You are proactive, entrepreneurial, and comfortable taking ownership
• You communicate easily with both customers and internal stakeholders
• You are structured in your way of working and understand the importance of good follow-up
• You enjoy working in an international and dynamic environment
• You have a genuine interest in IT, sustainability, circular IT, and the IT asset lifecycle

Benefits

• Competitive salary + commission + 8% holiday allowance
• Permanent contract from the start
• Attractive pension plan of 15%, with a 50/50 employer-employee contribution
• International and multicultural working environment
• Company gym and weekly group training with a professional trainer
• Company lunch plan
• Laptop and phone
• A high level of ownership and freedom in your role
• The opportunity to help shape and grow an international ITAD business
• Opportunities for personal and professional development

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As demand for advanced technologies such as AI, automotive electronics, and smart devices continues to grow, so does the need for semiconductors. These chips are essential to countless industries and technologies that shape our daily lives.

At Trymax, we develop and build high-tech, plasma-based wafer-processing equipment for semiconductor manufacturers worldwide. As a Field Service Engineer, you work at the forefront of wafer-processing technology, supporting our growing international customer base with installation, service, and technical expertise. Are you ready for the challenge? What will be your role?
As a Field Service Engineer, you install, commission, service, and troubleshoot our systems at customers' sites, primarily across Europe and occasionally in the USA or Asia. You are the first point of contact for technical support and advice and, where applicable, carry out preventive maintenance under service agreements. Since much of the first-line maintenance is performed by our customers’ own technical teams, you also play an important role in training their service engineers and operators. By accurately documenting system issues and solutions, advising customers on spare parts management, and sharing technical knowledge, you help maximize system uptime and performance. You will also regularly meet with customers to discuss technical progress, service activities, and follow-up actions. When you are not travelling or working at a customer site, you will be based at our headquarters in Nijmegen. Here, you provide remote technical support to customers and colleagues via Microsoft Teams, email, and telephone, and prepare system upgrades, service activities, and documentation. You will join our team in Nijmegen and receive extensive onboarding and technical training to become familiar with our systems, technology, and procedures. In addition, experienced colleagues will provide hands-on, on-the-job training. Your manager will be in touch with you on a regular basis to support you. What we expect from you
You are passionate about our systems and are eager to learn about our latest developments and technologies. Driven by keeping our customers operational, you are focused on delivering results. As you’ll be working both independently and together with colleagues, you enjoy the balance between autonomy and teamwork. Your communication skills help you connect easily with colleagues, customers’ operators, engineers, and management. Most of the customers you support are located in Europe, but occasionally you may be called upon for assignments outside Europe, including in the USA or Asia. That is why you enjoy travelling and are comfortable working in an international environment. The knowledge and experience you bring to Trymax include: - A Bachelor’s degree in Mechatronics, Electrical Engineering, Mechanical Engineering, or a comparable technical field. You may also have gained this level of knowledge through relevant work experience.

• Knowledge of multiple disciplines, such as mechanical, electro-mechanical and electrical engineering, electronics, pneumatics, vacuum systems, robotics, RF technology, and software. Knowledge of vacuum systems, robotics, and/or RF technology is considered a plus.
• Work experience in equipment engineering, servicing, or the semiconductor industry is desirable, but not essential.
• Good working knowledge of English. Knowledge of German and/or Dutch is a plus.
• A valid driving licence.

What you’ll get in return
This role gives you the opportunity to work with some of the latest semiconductor technology as part of a team of dedicated specialists. At Trymax, you will find a strong sense of team spirit and belonging in an informal and open atmosphere. We also regularly organise activities to strengthen our community. You can also expect: - A salary between €4,000 and €6,000 gross per month, depending on your knowledge and experience.

• A one-year contract, with the prospect of a permanent position.
• Participation in the PME Pension Fund (Metalektro).
• 27 vacation days and 13 scheduled paid days off.
• Personal development, training, and education, geared to your needs.
• Travel allowance for your daily commute.
• A laptop and mobile phone.

About Trymax
We develop and build high-tech equipment for the semiconductor industry. Our systems process wafers using plasma technology, a unique product in a growing market. Trymax has sales and service offices in the United States, China, and Europe. Our headquarters and production facility are located in Nijmegen. Around 120 people worldwide work for Trymax, approximately 95 of whom are based in Nijmegen. Apply now!
Interested in finding out more about this vacancy? We would be delighted to receive your application. Use the application form , where you can also upload your CV and cover letter. If you have any questions about the job or the selection process, please call Emma Lalesse, HR Officer, at +31 24 350 0809 or email us at hr@trymax-semiconductor.com . We’re looking for candidates, not parties wishing to supply us with something!

Over de vacature

In this position, you operate as the link between commercial sales and logistics execution. Your day begins with evaluating client inquiries for global transport and calculating sharp, market-aligned prices. You align these proposals with operational colleagues to ensure seamless execution. During the day, you stay in touch with clients and global suppliers to follow up on proposals and secure maximum customer satisfaction.

Tasks

• Preparing and actively following up on air and sea freight quotes
• Calculating cost structures, tariffs, and margins
• Advising clients on global transport and logistics options
• Synchronizing client expectations with operational departments
• Building and maintaining relationship networks with suppliers and clients
• Monitoring freight market trends to evaluate current pricing
• Managing order files from initial price quote to final processing

We are looking for

• At least 2 to 3 years of experience in logistics operations
• Strong commercial orientation and hands-on drive
• Experience with pricing mechanisms and inside sales in freight forwarding
• Strong verbal and written communication skills in English; Dutch is a plus
• Full readiness to start working per October

We offer

• Direct placement with our client from day one
• Gross monthly salary of around € 3,400 depending on background
• 8% annual holiday pay
• 28 annual holiday days
• Travel expense allowance
• Excellent long-term prospects, including a permanent contract
• Space for training and growth in a stable international setup
• A great working atmosphere is guaranteed

Why Staffice?

• One-on-one personal guidance during every recruitment step
• Clear, transparent, and prompt application handling
• Strategic advice tailored to your professional ambitions

This vacancy in Hoofddorp is also interesting if you live in Schiphol, Nieuw-Vennep, Amstelveen, or Haarlem. We look at your skills and help with obtaining certificates if needed. Are you still enthusiastic about this vacancy in logistics? Apply now and we will contact you shortly. Do you have questions? Feel free to call us at 085-0600565

Over de vacature

Ocean Import Forwarder - Rozenburg (Schiphol-Rijk)
As an Ocean Import Forwarder, you are responsible for managing incoming ocean freight shipments from start to finish. You start your workday by reviewing active shipments and coordinating arrangements with shipping lines, transport providers, and overseas agents. Throughout the day, you negotiate freight rates, prepare all necessary transport documentation, and process shipping data accurately into the system. You wrap up your day with up-to-date administration and by proactively informing customers about the status of their shipments. For this Recruitment & Selection role, you will be contracted directly by our client ! Responsibilities

• Managing and coordinating incoming ocean freight shipments from start to finish
• Negotiating freight and transport rates with suppliers and carriers
• Booking, planning, and accurately processing shipments into the system
• Making arrangements with subcontractors in line with customer agreements
• Tracking shipments and providing proactive updates to customers
• Resolving operational and transport-related issues
• Preparing and checking required transport documentation
• Handling invoicing and recording transport costs

Requirements

• Proven work experience as an Ocean Import Forwarder or in a similar logistics role
• MBO or HBO level of working and thinking
• Strong knowledge of ocean import operations (FCL and LCL)
• Excellent command of the English language, both spoken and written
• Strong communication skills and an accurate way of working
• Experience with CargoWise is a plus

We offer

• Direct contract with the client
• Gross monthly salary between € 3,150.- and € 3,400.- based on knowledge and experience
• Full-time position of 40 hours per week
• 25 holiday days based on a full-time contract
• 8% holiday allowance
• Travel allowance for your daily commute
• Pension plan
• Opportunities for career development and personal growth
• Guidance from Staffice throughout the entire recruitment process

Why Staffice?

• Personal commitment to your career and growth opportunities.
• Fast, honest, and transparent communication.
• Direct connections to stable employers.
• Honest advice regarding your career opportunities.

This vacancy in Rozenburg (Schiphol-Rijk) is also interesting if you live in Hoofddorp, Schiphol, Aalsmeer, or Amstelveen. We look at your skills and help with obtaining certificates if needed. Are you excited about this position in logistics? Apply now and we will contact you shortly. Do you have any questions? Feel free to call us at 085-0600565.

Over de vacature

Ocean Import Forwarder - Rozenburg (Schiphol-Rijk)
As an Ocean Import Forwarder, you are responsible for managing incoming ocean freight shipments from start to finish. You start your workday by reviewing active shipments and coordinating arrangements with shipping lines, transport providers, and overseas agents. Throughout the day, you negotiate freight rates, prepare all necessary transport documentation, and process shipping data accurately into the system. You wrap up your day with up-to-date administration and by proactively informing customers about the status of their shipments. For this Recruitment & Selection role, you will be contracted directly by our client ! Responsibilities

• Managing and coordinating incoming ocean freight shipments from start to finish
• Negotiating freight and transport rates with suppliers and carriers
• Booking, planning, and accurately processing shipments into the system
• Making arrangements with subcontractors in line with customer agreements
• Tracking shipments and providing proactive updates to customers
• Resolving operational and transport-related issues
• Preparing and checking required transport documentation
• Handling invoicing and recording transport costs

Requirements

• Proven work experience as an Ocean Import Forwarder or in a similar logistics role
• MBO or HBO level of working and thinking
• Strong knowledge of ocean import operations (FCL and LCL)
• Excellent command of the English language, both spoken and written
• Strong communication skills and an accurate way of working
• Experience with CargoWise is a plus

We offer

• Direct contract with the client
• Gross monthly salary between € 3,150.- and € 3,400.- based on knowledge and experience
• Full-time position of 40 hours per week
• 25 holiday days based on a full-time contract
• 8% holiday allowance
• Travel allowance for your daily commute
• Pension plan
• Opportunities for career development and personal growth
• Guidance from Staffice throughout the entire recruitment process

Why Staffice?

• Personal commitment to your career and growth opportunities.
• Fast, honest, and transparent communication.
• Direct connections to stable employers.
• Honest advice regarding your career opportunities.

This vacancy in Rozenburg (Schiphol-Rijk) is also interesting if you live in Hoofddorp, Schiphol, Aalsmeer, or Amstelveen. We look at your skills and help with obtaining certificates if needed. Are you excited about this position in logistics? Apply now and we will contact you shortly. Do you have any questions? Feel free to call us at 085-0600565.

Over de vacature

In this role, you drive the commercial activities for international air and ocean transport. You start your workday reviewing price requests and calculating accurate rate proposals for your clients. Next, you align logistics schedules with operational teams to ensure efficient transport execution. Throughout the day, you maintain active contact with clients and global suppliers to capture new commercial opportunities and manage accounts effectively.

Tasks

• Calculating pricing structures and issuing quotes for air and ocean freight
• Following up on commercial proposals and closing pricing agreements
• Advising clients on efficient logistics routes and transport options
• Consulting with operational departments to align customer requirements
• Managing relationships with international suppliers and existing clients
• Monitoring freight market trends to keep rates competitive
• Safeguarding the commercial file from inquiry through to final handling

We are looking for

• 2 to 3 years of experience in an operational logistics setting
• Strong commercial orientation and a practical work mindset
• Experience with pricing or inside sales within freight forwarding
• Fluent command of English; proficiency in Dutch is an advantage
• Available to start working in October

We offer

• Direct employment contract with our client
• A gross monthly salary of approximately € 3,400 based on experience
• 8% annual holiday allowance
• 28 paid holiday days per year
• Reimbursed travel expenses
• Prospect of a permanent contract and career development possibilities
• Guidance and growth opportunities within an international organization
• A great working atmosphere is guaranteed

Why Staffice?

• Personal support throughout every stage of the recruitment process
• Fast and transparent processing of your application
• Career planning aligned with your long-term ambitions

This vacancy in Hoofddorp is also interesting if you live in Schiphol, Nieuw-Vennep, Amstelveen, or Haarlem. We look at your skills and help with obtaining certificates if needed. Are you still enthusiastic about this vacancy in logistics? Apply now and we will contact you shortly. Do you have any questions? Feel free to call us at 085-0600565.

Over de vacature

In this position, you operate as the link between commercial sales and logistics execution. Your day begins with evaluating client inquiries for global transport and calculating sharp, market-aligned prices. You align these proposals with operational colleagues to ensure seamless execution. During the day, you stay in touch with clients and global suppliers to follow up on proposals and secure maximum customer satisfaction.

Tasks

• Preparing and actively following up on air and sea freight quotes
• Calculating cost structures, tariffs, and margins
• Advising clients on global transport and logistics options
• Synchronizing client expectations with operational departments
• Building and maintaining relationship networks with suppliers and clients
• Monitoring freight market trends to evaluate current pricing
• Managing order files from initial price quote to final processing

We are looking for

• At least 2 to 3 years of experience in logistics operations
• Strong commercial orientation and hands-on drive
• Experience with pricing mechanisms and inside sales in freight forwarding
• Strong verbal and written communication skills in English; Dutch is a plus
• Full readiness to start working per October

We offer

• Direct placement with our client from day one
• Gross monthly salary of around € 3,400 depending on background
• 8% annual holiday pay
• 28 annual holiday days
• Travel expense allowance
• Excellent long-term prospects, including a permanent contract
• Space for training and growth in a stable international setup
• A great working atmosphere is guaranteed

Why Staffice?

• One-on-one personal guidance during every recruitment step
• Clear, transparent, and prompt application handling
• Strategic advice tailored to your professional ambitions

This vacancy in Hoofddorp is also interesting if you live in Schiphol, Nieuw-Vennep, Amstelveen, or Haarlem. We look at your skills and help with obtaining certificates if needed. Are you still enthusiastic about this vacancy in logistics? Apply now and we will contact you shortly. Do you have questions? Feel free to call us at 085-0600565

Over de vacature

In this role you will be managing the flow of goods to ensure timely support for customer projects around the world. In this hands-on role, you'll take ownership of key logistics functions and contribute directly to keeping everything moving smoothly. Your responsibilities will include:

• Handling daily warehouse activities, such as order picking, packing, labeling, and preparing items for both domestic and international dispatch
• Receiving incoming shipments, inspecting contents for accuracy, and managing storage or further processing
• Maintaining an organized, clean, and efficient warehouse space to ensure a safe and productive working environment
• Managing inventory data, order entries, and shipment records within the ERP system
• Supporting logistics administration through scheduling, document preparation, and internal coordination
• Performing physically active tasks involving lifting and moving goods, requiring a good baseline of physical stamina

We’re looking for someone who is comfortable in a hands-on/physical, operational role that combines picking and packing activities with administrative logistics tasks. The ideal candidate is proactive, detail-oriented, and attentive to opportunities for improving logistics processes. #

Requirements

Our ideal candidate brings: - Recent work experience in warehouse or logistics operations, ideally in an international environment.

• Knowledge of international shipping standards and documentation is a plus
• A problem-solving approach and a technical mindset
• Physical fitness to handle warehouse tasks when needed
• At least a HBO education
• You are located in the Eindhoven area. Candidates that are located far outside this area will *not

• be considered. We are not considering candidates that still need to relocate to Eindhoven.

• Strong proficiency in English (C1), both written and spoken, to work effectively with global partners

Please note that we don't offer sponsorship for this role. #

Benefits

Our client offers 26 holidays, a direct contract, pension scheme, 8.5% holiday allowance and a chance to be part of a fun and multicultural organization. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Als Manager Customer Contact Data geef je leiding aan een multidisciplinair data‑team (data engineers, analytics engineers en analisten) waarmee je samen richting geeft aan de toekomst van klantcontactafhandeling binnen Coolblue. Jij bent verantwoordelijk voor de datagedreven onderbouwing van grote keuzes waar het Customer Service domein voor staat in een periode van grote veranderingen gedreven door de mogelijkheden van AI.Wat doe je als Manager Customer Contact Data bij Coolblue? Met behulp van AI en speech-to-text modellen biedt je domeinen nieuwe tools om klantreizen te verbeteren. Je bent het aanspreekpunt voor klantcontactdata binnen Customer Service én voor klantfeedback voor de hele organisatie. Je schakelt dagelijks met stakeholders in en buiten het domein, en je rapporteert helder over voortgang en keuzes richting Head of Customer Service, Head of Customer Experience en directie.Daarnaast zorg je dat al onze klantcontactdata klopt, op tijd is en makkelijk te gebruiken is door Coolblue’ers. Je bouwt samen met je team aan de datamodellen en dashboards die we gebruiken om contact ratio, NPS, kosten en automatisering te sturen. Ondertussen zorg je dat je team elke week een beetje beter wordt. Dit vind je leuk om te doen Je visie uitdragen over klantcontactdata uit en deze vertalen naar roadmaps, epics en stories voor je teamSamen met je team werken aan BigQuery‑modellen, dbt‑jobs en Looker‑dashboards die contactdata voor iedereen begrijpelijk en betrouwbaar maken.Kansen spotten voor de verbetering van klantcontactafhandeling bij Coolblue in een snel veranderend klantenservice- en technologielandschap door middel van data. Je duikt in contact ratio, NPS en kosten en zet verbeterinitiatieven op met de juiste domeinen.Meedenken over de inrichting van de contactscenario‑taxonomie en zorgen dat menselijke en virtuele contacten op dezelfde manier gemeten kunnen worden.Je team coachen zodat iedereen elke week een stukje groeit. Je helpt je data engineer, analytics engineer en analist scherp te prioriteren en goed samen te werken met stakeholders.Begrijpen van trends en drivers van NPS en contact ratio metrics en je bevindingen helder communiceren richting de Head of Customer Experience en de directie Hier herken jij jezelf in WO‑denkniveau.Ongeveer 5 jaar ervaring in data & analytics, waarvan minimaal 2–3 jaar in een senior of lead rol (coachend en richtinggevend). Leidinggevende ervaring is een pré.Ruime ervaring met SQL en werken in een cloud data warehouse (bijvoorbeeld BigQuery). Ervaring met dbt is een grote pré.Je wordt blij van goed ontworpen datamodellen en ziet direct waar datakwaliteit, performance of structuur beter kan.Sterk in stakeholder management.Analytisch en besluitvaardig.Je vindt het leuk om specialisten te coachen, richting te geven en samen een roadmap waar te maken. Dit zoek jij verder in een baan GeldMet meer dan 30 trainingen in onze eigen Studiefabriek kun je elke dag een beetje beter worden.Korting op alle spullen die we verkopen.Ongekend goede werksfeer. Met versbereide happen, maandelijkse borrels, legendarische Coolblue-feesten, de leukste teamactiviteiten en een informele, speelse afdeling.25 vakantiedagen. Als je belooft dat je terugkomt.Reiskostenvergoeding, pensioenregeling en waar-je-werkt-geld.Een kantoor waar je foto's van wilt maken op een toplocatie. Vanaf Rotterdam Centraal is het 3 keer vallen voor je er bent. Oké, het is 2 minuten lopen.Op dit moment werken wij hybride: dat betekent een combinatie tussen werken op kantoor en werken vanuit huis. Natuurlijk zorgen we dat je thuis een top werkplek hebt. Inclusief bureaustoel, laptop en blauwe slingers.Een platte organisatie in de breedste zin van het woord. Zo kun je gewoon een biertje drinken met de baas.Uitdagend werk om helemaal in op te gaan, zodat je af en toe vergeet dat je aan het werk bent.