Customer experience specialist Vacatures

Over de vacature

Als Manager Customer Contact Data geef je leiding aan een multidisciplinair data‑team (data engineers, analytics engineers en analisten) waarmee je samen richting geeft aan de toekomst van klantcontactafhandeling binnen Coolblue. Jij bent verantwoordelijk voor de datagedreven onderbouwing van grote keuzes waar het Customer Service domein voor staat in een periode van grote veranderingen gedreven door de mogelijkheden van AI.Wat doe je als Manager Customer Contact Data bij Coolblue? Met behulp van AI en speech-to-text modellen biedt je domeinen nieuwe tools om klantreizen te verbeteren. Je bent het aanspreekpunt voor klantcontactdata binnen Customer Service én voor klantfeedback voor de hele organisatie. Je schakelt dagelijks met stakeholders in en buiten het domein, en je rapporteert helder over voortgang en keuzes richting Head of Customer Service, Head of Customer Experience en directie.Daarnaast zorg je dat al onze klantcontactdata klopt, op tijd is en makkelijk te gebruiken is door Coolblue’ers. Je bouwt samen met je team aan de datamodellen en dashboards die we gebruiken om contact ratio, NPS, kosten en automatisering te sturen. Ondertussen zorg je dat je team elke week een beetje beter wordt. Dit vind je leuk om te doen Je visie uitdragen over klantcontactdata uit en deze vertalen naar roadmaps, epics en stories voor je teamSamen met je team werken aan BigQuery‑modellen, dbt‑jobs en Looker‑dashboards die contactdata voor iedereen begrijpelijk en betrouwbaar maken.Kansen spotten voor de verbetering van klantcontactafhandeling bij Coolblue in een snel veranderend klantenservice- en technologielandschap door middel van data. Je duikt in contact ratio, NPS en kosten en zet verbeterinitiatieven op met de juiste domeinen.Meedenken over de inrichting van de contactscenario‑taxonomie en zorgen dat menselijke en virtuele contacten op dezelfde manier gemeten kunnen worden.Je team coachen zodat iedereen elke week een stukje groeit. Je helpt je data engineer, analytics engineer en analist scherp te prioriteren en goed samen te werken met stakeholders.Begrijpen van trends en drivers van NPS en contact ratio metrics en je bevindingen helder communiceren richting de Head of Customer Experience en de directie Hier herken jij jezelf in WO‑denkniveau.Ongeveer 5 jaar ervaring in data & analytics, waarvan minimaal 2–3 jaar in een senior of lead rol (coachend en richtinggevend). Leidinggevende ervaring is een pré.Ruime ervaring met SQL en werken in een cloud data warehouse (bijvoorbeeld BigQuery). Ervaring met dbt is een grote pré.Je wordt blij van goed ontworpen datamodellen en ziet direct waar datakwaliteit, performance of structuur beter kan.Sterk in stakeholder management.Analytisch en besluitvaardig.Je vindt het leuk om specialisten te coachen, richting te geven en samen een roadmap waar te maken. Dit zoek jij verder in een baan GeldMet meer dan 30 trainingen in onze eigen Studiefabriek kun je elke dag een beetje beter worden.Korting op alle spullen die we verkopen.Ongekend goede werksfeer. Met versbereide happen, maandelijkse borrels, legendarische Coolblue-feesten, de leukste teamactiviteiten en een informele, speelse afdeling.25 vakantiedagen. Als je belooft dat je terugkomt.Reiskostenvergoeding, pensioenregeling en waar-je-werkt-geld.Een kantoor waar je foto's van wilt maken op een toplocatie. Vanaf Rotterdam Centraal is het 3 keer vallen voor je er bent. Oké, het is 2 minuten lopen.Op dit moment werken wij hybride: dat betekent een combinatie tussen werken op kantoor en werken vanuit huis. Natuurlijk zorgen we dat je thuis een top werkplek hebt. Inclusief bureaustoel, laptop en blauwe slingers.Een platte organisatie in de breedste zin van het woord. Zo kun je gewoon een biertje drinken met de baas.Uitdagend werk om helemaal in op te gaan, zodat je af en toe vergeet dat je aan het werk bent.

Over de vacature

As a Customer Service Representative you are working closely with global account customers, but also with internal departments. You are in charge of handling questions and solving problems from customers about their orders. It is quite dynamic at the moment, so you can work under pressure. You work from the Schiphol location and this is at least for 1 year. Interested? Please read-on!

what we offer

• € 3600 - € 3700,- based of fulltime
• 1 year
• Hybrid working possible
• 40 hours a week
• Knowlegde of SAP
• you are decisive and solution-oriented

who are you
Are you a positive, open minded, energized person, and do you have a solution oriented mentality? Are you a real relationship builder and do you actually listen to the customers? We are looking for a team member who stays connected with customers to understand their needs and strengthen the relationship. You can handle a big workload.

• Relevant work experience in Supply Chain and Customer Services, especially with global accounts;
• Excellent communication in English and other European language;
• Hands-on mentality;
• Minimum Bachelor degree;
• Used to work in a rapid changing environment;
• Thinking in solutions;
• knowledge of SAP (must)

what will you do
In this role as a Customer Service Representative your goal is to connect with the customers and understand their questions and needs. You work closely with the Sales team so that the customer care plans and processes match the company’s goals.

• Create strong connections with customers by understanding their needs and providing great service
• Evaluate and potentially approve customer requests that expand beyond previously agreed requests
• Handle complex order changes
• Ensure full shipment visibility for deliveries managed by Cargill Transportation Department to the agreed customer destination
• Liaise with planning department to resolve product availability issues
• Work closely with transportation to resolve transport availability issues
• Verify customer commitments and reach out to confirm the expected timing of their volume orders

where will you work
Cargill is here to sustainably provide high quality cocoa and chocolate throughout the world, bringing our customers peace of mind, integrity and excitement. By focusing our efforts equally on security, sustainability and sensory expertise, we create a wide range of market-leading products and services. At the same time we are building a robust and fair supply chain, from bean to bar. In short, we set the industry standard for supply, safety and customer service.

• major player in the food industry
• international company
• opportunities for development
• high quality in service

job application
Are you interested in this vacancy? Please contact me, or push the button to send your application.

Over de vacature

Are you a native or fluent Mandarin speaker looking to build a career at the heart of international logistics? Join a rapidly growing global player located at Maastricht-Airport. We offer a dynamic environment where your language skills and professional dedication are rewarded with stability and growth.

What we offer

• Stable full-time role in a global network
• Full reimbursement of all travel expenses
• Competitive salary up to €3,300 gross/month
• Prospect of a permanent contract
• High-trust environment with room for initiative
• Structured career path and professional growth

Who you are
You possess a genuine passion for the logistics industry and thrive in a role where ownership and accountability are key. You are a proactive communicator who can navigate complex stakeholder relationships with precision and tact.

• Language Mastery: Native or professional fluency in Mandarin and English (both written and verbal).
• Administrative Expertise: Prior experience in logistics administration, such as invoicing, order processing, or supply chain documentation, is highly preferred.
• Availability: A commitment of at least 32 to 40 hours per week (4–5 days) during standard office hours.
• Mobility: You possess a valid driver’s license and reliable personal transport to reach our location at Maastricht-Airport.
• Problem-Solving Skills: You are a strong communicator who enjoys the challenge of solving complex, international logistical puzzles.

What will you do
Imagine starting your morning in a state-of-the-art, light-filled office designed for collaboration and focus. As a Customer Service Specialist, you are the essential bridge between the Chinese market and the global logistical network. You will manage the end-to-end process, including multimodal coordination for shipments via sea, air, and rail. Your role involves financial oversight of invoicing and cost control, as well as maintaining daily high-level communication with suppliers and clients in China to ensure operational excellence.

If you are new to the industry, there is no need for concern regarding technical terminology. We provide a comprehensive onboarding and training program to teach you the intricacies of the trade, ensuring you have the expertise and confidence to excel in your new environment.

Where will you work
You will join an ambitious and rapidly expanding logistics service provider during an exciting phase of growth. The team has recently moved into a stunning, state-of-the-art facility equipped with every modern convenience you could desire.

The atmosphere is truly international, characterized by an open and informal culture where every voice is heard. Practicality is also prioritized, with ample free parking available directly at the entrance. During breaks, you can enjoy your lunch and connect with colleagues in a stylish, comfortable canteen designed for relaxation and community.

Job application
Ready for this challenge? Apply via the button below. Tempo-Team will contact you within two business days, followed by an interview with the employer. With a match, you can start your new career within two weeks. We look forward to your application

Over de vacature

Are you detail-oriented, accurate, and ready to kickstart or expand your logistics career? 🌍 As a Trade Compliance Specialist at Flex in Oostrum, you make sure international shipments cross borders smoothly without unnecessary delays or duties! Enjoy 31 vacation days and a great salary up to € 3.500 bruto per month! Sounds like your next step? Read on and apply today!

What we offer

• Time off: 31 vacation days per year!
• Options between 32 - 40 hours!
• Easily accessible by car and public transport!
• A great salary, up to € 3.500 bruto per month!
• Working @ Flex! A a well known and great employer!
• A job with long term perspective!

Who you are
As a Trade Compliance Specialist, you are solution-oriented and accurate. Furthermore, you enjoy working independently (with the support of your direct colleagues of course). You already have some knowledge with customers or administration in supply chain/logistics.
You can answer yes to all questions below:

• You live within a range of 50 km from Oostrum;
• You speak and understand English on a level of minimum B1;
• You are available to work between 07.30 - 18.00 o'clock;
• You have at least 2 years of experience in international logistics. Think of Customer Service, Transport Administration or Customs.

What will you do
International transport is about more than just sending a shipment. You are the essential link ensuring all customs paperwork and partner screening are spot on. Working alongside an experienced team and you keep administrative processes sharp. You ensure all global shipments will move over the world without any issues.
Your daily tasks summarized:

• Screen business partners and recipients to make sure you connect the correct documents/files;
• Help prepare export dossiers, transport and customs documents
• Maintain accurate customs records, both in Excel and in the internal system.

Where will you work
You will join Flex in Oostrum, a global leader in supply chain solutions. Together with over 750 colleagues in the region, you serve major international clients. You will end up in a an informal company, where you can stay for a long time, if you want. You will receive 31 days of holiday, get travel allowance and an annual bonus when company results allow it. #MKB

Job application
Ready to kickstart your new adventure? Don't wait — hit that apply button right now and let’s get in touch!

Good to know: within 15 minutes of your application, you’ll receive a WhatsApp message from us with a few short questions to speed up your process. Don't have WhatsApp? No worries, we will call or email you within one business day!

Over de vacature

Are you a detail-oriented professional with a passion for quality and logistics? Are you looking for a challenging role where you can monitor and improve operational processes? Then this position in the Waalwijk and Tilburg region is the right fit for you! In this role, you will ensure that all products and logistics services meet the highest standards.

what we offer

• Contract for a year (2-year extension available)
• € 3600 - € 4500 based on experience
• 40 hours a week
• Waalwijk + Tilburg (5-days onsite)
• International company

who are you
You are a driven specialist with strong analytical skills and a keen eye for detail. You work well under pressure and manage supplier relationships smoothly. In addition, you communicate clearly and always put the customer first.

• you hold a bachelor's or master's degree in quality, management, economics, logistics, or engineering
• you have at least three years of working experience in a relevant field
• you speak and write fluently in English or Hungarian, while Chinese is an advantage
• you have solid knowledge of quality control, goods flow management, and distribution principles

what will you do
As a specialist, you manage the complete flow surrounding customer contracts. You ensure high standards from the moment a contract is signed until final delivery. You collaborate closely with operations managers and oversee the performance of logistics service providers.

• develop, test, and enforce quality standards and safety regulations
• manage and evaluate the daily operations and performance of logistics suppliers
• investigate quality issues, troubleshoot root causes, and create action plans for improvement
• optimize logistics routines to increase efficiency, lower costs, and solve operational bottlenecks

where will you work
You will work at the regional distribution center in Waalwijk, which delivers products to more than forty countries. This company creates smart devices and networks for billions of people worldwide. You will be based at the distribution center located in the Waalwijk and Tilburg area. This role offers professional growth opportunities, challenging tasks, and a competitive salary package within an international work environment.

job application
Ben jij enthousiast en voldoet je aan de eisen? Solliciteer met je motivatie en dan nemen wij contact met je op. Neem gerust contact met ons op voor vragen. Wij kijken er naar uit om met jou deze match te maken!