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Over de vacature

Wat ga je doen?

Ben jij een enthousiaste aanpakker en klaar om mensen blij te maken? Als Customer Service Specialist bij PostNL ben jij het eerste aanspreekpunt voor klanten met diverse vragen. Je bent de stem aan de andere kant van de lijn die meedenkt, problemen oplost en voor een glimlach zorgt. Klinkt goed? Lees dan snel verder!

Wat zijn jouw taken?

• Staat klanten telefonisch te woord en luistert aandachtig naar hun vragen of meldingen.
• Duikt in de situatie en komt met een logische, klantvriendelijke oplossing.
• Legt de situatie helder en geduldig uit, zodat de klant precies weet waar hij aan toe is.
• Registreert elk klantcontact en de gemaakte afspraken nauwkeurig in het systeem.

Bij PostNL werk je bij een bedrijf dat elke dag miljoenen mensen met elkaar verbindt. Of het nu gaat om pakketjes of belangrijke post, wij zorgen ervoor dat het aankomt. Je komt terecht in een omgeving waar je echt het verschil kunt maken voor mensen die een vraag hebben over onze dienstverlening. Geen dag is hetzelfde, en elke positieve ervaring die je achterlaat, bezorgt weer een glimlach.

Wie ben jij?

Jij bent die enthousiaste klantenservice medewerker die energie krijgt van menselijk contact. Je denkt proactief mee, bent servicegericht en blijft altijd professioneel en vriendelijk. Je bent gemotiveerd, pikt nieuwe informatie snel op en vindt het leuk om de systemen en processen van PostNL te leren kennen. Je woont in de regio Breda of kunt hier makkelijk reizen, en je zoekt een parttime baan voor overdag.

We bieden je een flexibele parttime baan waarbij je overdag werkt. Je krijgt de kans om je te ontwikkelen en te groeien binnen PostNL. Dit is een ideale kans om praktische ervaring op te doen in de customer service en jouw service-skills naar een hoger niveau te tillen.

Wat wij bieden

• Een salaris tussen €16,11 en €17,43 per uur.
• Flexibele werktijden overdag, tussen 8:00 en 18:00 uur.
• Reiskostenvergoeding vanaf 6 kilometer enkele reis.
• Volop kansen om jezelf te ontwikkelen en door te groeien.
• Een fijne werksfeer in een gezellig team.
• Goede begeleiding om je snel thuis te voelen.
• De mogelijkheid op een vast contract.
• Werk parttime in Breda en maak klanten blij.

Wat wij vragen

• Klantgericht en een luisterend oor
• 32 tot 37 uur per week beschikbaar
• Kan 4 chats tegelijk afhandelen
• Schrijft snel en foutloos Nederlands
• Technisch inzicht en oplossingsgericht

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie Status Open Opleidingsniveaus Middelbare school, MBO, HBO, Universiteit Plaats Breda Werkuren per week 32 - 37 Dienstverbanden Parttime (overdag), Fulltime (ervaren) Salarisindicatie Tussen €16,11 en €17,43 per uur Verantwoordelijk voor Als Klantenservice medewerker ben je de redder in nood voor klanten met technische uitdagingen. Gepubliceerd op 28-09-2026

Over de vacature

Ben jij op zoek naar een bureaubaan in de logistieke sector? Start als Transport Management Specialist bij een internationale logistieke dienstverlener in Utrecht. Vaste baan, 32-40 uur per week.

Over het bedrijf

Vind je het leuk om deel uit te maken van een klein team? Voel je je thuis binnen een informele werkcultuur en houd je van lekkere koffie? Lees dan verder. Je komt te werken op een mooie werkplek in een recent nieuw ingericht kantoor, met een mooi uitzicht over Utrecht. De organisatie levert onafhankelijke logistieke oplossingen en beheert de interactie tussen de klant en supply chain partners en stroomlijnt en optimaliseert alle logistieke bewegingen.

Over de functie

De transport specialist & Customer Service Specialist is verantwoordelijk voor het afwikkelen van de informatie- en ladingstromen van een specifieke klantengroep. De focus ligt hierbij op het ontzorgen van de klant door de dagelijkse zendingstromen te begeleiden, de excepties op te pakken en af te wikkelen en de specifieke vragen van verladers en vervoerders te beantwoorden en op te lossen. Dat is dus veel telefoon- en mailverkeer, waarbij snelheid van handelen en het juist vastleggen van afspraken in de applicaties de basis zijn. In deze brede functie bekleed je meerdere rollen, van customer support, tot IT applicatiespecialist tot account management!

Wat bieden wij jou

• Je komt te werken in een open, transparante werkomgeving
• Je komt te werken in een klein team
• Je krijgt direct een contract bij de opdrachtgever
• Je kan je zelf blijven ontwikkelen middels het Goodhabitz e-learning platform;
• Het volgen van vak trainingen (zoals, Excel, Douane, ADR, Veiligheidsadviseur etc.)

Wat vragen wij van jou

De transport planner / customer service specialist:

• Heeft een HBO opleiding of een MBO opleiding met relevante ervaring;
• Heeft kennis van en affiniteit met transport en IT applicaties;
• Is communicatief ( telefonisch en mail ) sterk in het Nederlands en Engels;
• Werkt nauwkeurig;
• Is zelfstandig en ook een teamspeler.
• Je beheerst de Nederlandse taal

Meer informatie

Diana Ouburg 030-6665624

Over de vacature

As a Logistics Specialist, you will serve as the global logistics expert and use your expertise to assist the assigned countries in your portfolio. You will be responsible for working within the import/export documentation requirements and managing the smooth shipment and delivery of health-related commodities. You will also be tasked with solving any transport or delivery issues in addition to communicating and providing excellent customer service to all stakeholders (internal and external).
In addition, you will also be responsible for:

• Monitoring and ensuring timely logistics execution of international transport of goods ;
• Managing the shipment process, including documentation, notifications and proof of delivery;
• Identifying shipment delays/issues and communicating the issues to stakeholders;
• Maintaining and updating ERP system at the order and shipment levels;

Requirements

To be successful in this position and organization, a high level of priority management and attention to detail is needed. They work with complex systems, so you must be able to understand and know the value of processes. Next to this, here are the hard skills that are required:

• Bachelor’s Degree in logistics, transportation, supply chain management, public health, or other related area or equivalent experience;
• 3+ years’ experience in international supply chain operations, transport, or logistics (working with 3PL's), where you have monitored and managed actual shipments, import/export management;
• Excellent knowledge of  French ; Professional level of English is also required.
• Must be eligible to work in The Netherlands and already live within commutable distance.

Benefits

Our client can offer a temporary contract (with the intention to extend) through Undutchables, within an international company working for a good cause. Here are some benefits you can expect:

• 25 vacation days;
• Pension plan from day one;
• Travel expenses reimbursed;
• Holiday allowance of 8%;
• Full reimbursement for health insurance costs (for you and your partner)
• Hybrid working model (2-3x per week to the office);

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a Logistics Team Lead, you will lead and support a team of Logistics Specialists responsible for managing international shipments of health-related commodities to assigned countries. You will ensure smooth, timely, and cost-effective deliveries, compliance with import/export requirements, and achievement of client expectations and performance targets. You will also act as the main point of escalation for shipment issues, coordinate with internal and external stakeholders, and drive continuous improvement in logistics processes and team performance.
In addition, you will also be responsible for:

• Overseeing end-to-end international shipments, including documentation, customs clearance, delivery, and confirmation of receipt;
• Monitoring vendor and 3PL performance, ensuring OTIF targets are met and identifying opportunities to reduce delays and costs;
• Resolving shipment issues and incidents, coordinating corrective actions, and maintaining proactive communication with clients and other stakeholders;
• Ensuring accurate and up-to-date ERP data, country profiles, shipping instructions, and logistics reports;
• Ensuring compliance with SOPs and client requirements while identifying and implementing process improvements;
• Coaching and developing Logistics Specialists, managing performance, and coordinating onboarding and training;
• Managing logistics-related complaints, supporting claims and project closeouts, and preparing reports as required.

Requirements

To be successful in this position, you need strong leadership, organizational, and problem-solving skills, with a high level of attention to detail and the ability to manage competing priorities. You should be comfortable working with complex logistics processes, analyzing performance data, and driving continuous improvement. The following qualifications are required:

• Bachelor’s degree in supply chain operations, freight, accounting, data management, or a related field, or equivalent experience;
• 5+ years of progressive experience in complex supply chain and/or transport operations; experience in commercial supply chain organizations is preferred;
• People Management experience, for example, leading 1-1's, coaching, etc;
• Advanced knowledge of Microsoft Office, particularly Word, Excel, and PowerPoint;
• Fluency in English and French , with strong communication, client relationship, and customer service skills;
• Ability to work independently and collaboratively in international, multicultural teams, manage competing priorities, and meet tight deadlines;
• Willingness and availability to travel and perform other duties as required;
• Must be eligible to work in the Netherlands and already hold the required visa/work permit.

Benefits

Our client can offer a temporary contract (with the intention to extend) through Undutchables, within an international company working for a good cause. Here are some benefits you can expect:

• 25 vacation days;
• Pension plan from day one;
• Travel expenses reimbursed;
• Holiday allowance of 8%;
• Full reimbursement for health insurance costs (for you and your partner)
• Hybrid working model (2-3x per week to the office);

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

You will be part of the Finished Vehicle Logistics (FVL) BeNeLux Operations Team and play an important role in ensuring quality and customer satisfaction within our new operation in Amsterdam. Based at a new port facility, you will manage claims and quality-related activities from our German market and customers.
In this role, you will be responsible for handling damage claims, investigating incidents, and supporting the continuous improvement of service quality. You will work closely with customers, carriers, suppliers, and internal teams to ensure claims are accurately processed, issues are resolved, and corrective actions are followed up.
Depending on your qualifications and professional experience, this position may be offered at either the Junior Specialist or Specialist level, with responsibilities aligned to your experience.

Your Responsibilities:
Claims & Incident Management

• Review and classify incoming damage notifications and claims.
• Handle claims according to contractual, legal, and internal procedures.
• Determine liable party, amount of damage and compensation
• Collect and maintain supporting documentation such as photos, reports, and statements.
• Follow up on claims through to resolution and support related administrative processing.
• Analyse damage cases, identify root causes, and support corrective actions.
• Contribute to reducing damage rates and improving service quality
• Communicate with customers, carriers, suppliers, and internal teams on claim-related matters.
• Work with German market and customers, as well as Dutch.

Quality & Operational Support

• Support the handling of operational incidents and quality deviations.
• Coordinate with logistics partners on corrective actions and follow-up activities.
• Identify recurring issues and support solutions to prevent future incidents.

Reporting & Process Support

• Maintain accurate claim data, documentation, and case updates in relevant systems.
• Creating reports/statistics/KPI files/flow charts
• Evaluate business partners service performance based on KPI

Requirements

• Fluent in German and English, both written and spoken.
• 3+ years of experience in damage & quality management in the finished vehicle sector
• You have relevant working knowledge of commercial law as well as transport law and transport regulations
• You have advanced knowledge of MS Office software
• Advanced negotiation & persuading skills, and analytical thinking
• You currently live in the Amsterdam region.
• Higher vocational education in logistics or good a similar field
• You hold full working rights in the Netherlands. This client can not offer sponsorship for this position.

Benefits

• Full-time position, 40 hours per week
• Competitive salary starting from €44,000 gross annually, including 8% holiday allowance
• Monthly allowance
• Gym membership contribution
• Hybrid working, with up to 2 days per week from home
• Subsidised language courses
• Pension scheme

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.