Customer service claims specialist Vacatures

Over de vacature

You'll be the primary point of contact for clients, customers and business partners, ensuring high-quality customer service and efficient operational support. You will handle a combination of customer enquiries, insurance administration and claims management, working closely with insurers, brokers, suppliers and internal teams.

Customer Service

• Respond to customer enquiries and collect insurance information from customers, insurance brokers and insurance companies.
• Manage incoming calls and enquiries within agreed response times and service standards.
• Verify and accurately record all customer and insurance information in the internal systems.
• Maintain strong working relationships with leasing companies, insurance brokers, insurers and suppliers.
• Handle customer correspondence promptly, ensuring all insurance requirements are met.
• Communicate professionally with customers and business partners at all times.
• Keep case records and internal diaries up to date, ensuring all relevant information is accessible to the team.
• Prioritise daily workloads to meet agreed service levels and deadlines.
• Handle complaints and expressions of dissatisfaction in line with company procedures.
• Escalate relevant issues to senior management when necessary.
• Support colleagues and contribute to the smooth running of daily operations.
• Assist and guide less experienced team members where needed.
• Follow internal procedures and quality standards.
• Carry out additional duties as required. Claims Management
• Obtain detailed statements from customers and other relevant parties regarding reported claims.
• Investigate claims and collect all necessary documentation and evidence to establish the circumstances of the loss.
• Identify the type and cause of loss and assess the insurance coverage in place.
• Estimate the value of damage or loss and establish appropriate claim reserves, reviewing these throughout the process.
• Record all relevant claim information accurately in the claims management system.
• Notify insurers of claims that fall outside the authorised limits or require further assessment.
• Proactively follow up on outstanding information and documentation.
• Keep customers informed about the progress of their claims and communicate any delays.
• Immediately refer claims involving potential coverage issues to insurers for assessment.
• Investigate opportunities for recovery, contribution, subrogation and salvage.
• Arrange inspections of damaged equipment to establish the cause and extent of the damage.
• Coordinate the repair or replacement of equipment with approved suppliers.
• Review all relevant documentation to determine the appropriate settlement.
• Appoint external loss adjusters for claims exceeding the authorised limits.
• Follow recommendations and requirements set by insurers and internal auditors.
• Ensure complaints are handled in accordance with applicable FCA regulations and insurer guidelines.
• Prepare and process claim payments.

Requirements

• Fluency in spoken and written English and Norwegian is essential. Danish, Swedish or Finnish would be highly desirable.
• Ability to work as part of a team and on an individual basis
• Customer Service orientated
• Good Communication Skills
• Good Interpersonal Skills
• Flexible
• Self-motivated
• Conscientious
• Attention to detail
• Organised
• Conflict resolution skills
• Problem solving skills
• Previous claims experience (advantageous)
• Experience of complaint handling
• Educated to an acceptable level country specific

Benefits

• Start - January 2027
• Full-time role (37,5 hours a week)
• Pension Scheme with 5% employer/employee contributions
• 8% holiday allowance
• Quarterly performance bonus (not fixed)
• NS Flex Card - 100% travel reimbursement
• 25 days annual leave
• Hybrid Working Policy – 3 days in the office (after training)
• 2 events a year in UK
• Training and Development opportunities

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a Logistics Team Lead, you will lead and support a team of Logistics Specialists responsible for managing international shipments of health-related commodities to assigned countries. You will ensure smooth, timely, and cost-effective deliveries, compliance with import/export requirements, and achievement of client expectations and performance targets. You will also act as the main point of escalation for shipment issues, coordinate with internal and external stakeholders, and drive continuous improvement in logistics processes and team performance.
In addition, you will also be responsible for:

• Overseeing end-to-end international shipments, including documentation, customs clearance, delivery, and confirmation of receipt;
• Monitoring vendor and 3PL performance, ensuring OTIF targets are met and identifying opportunities to reduce delays and costs;
• Resolving shipment issues and incidents, coordinating corrective actions, and maintaining proactive communication with clients and other stakeholders;
• Ensuring accurate and up-to-date ERP data, country profiles, shipping instructions, and logistics reports;
• Ensuring compliance with SOPs and client requirements while identifying and implementing process improvements;
• Coaching and developing Logistics Specialists, managing performance, and coordinating onboarding and training;
• Managing logistics-related complaints, supporting claims and project closeouts, and preparing reports as required.

Requirements

To be successful in this position, you need strong leadership, organizational, and problem-solving skills, with a high level of attention to detail and the ability to manage competing priorities. You should be comfortable working with complex logistics processes, analyzing performance data, and driving continuous improvement. The following qualifications are required:

• Bachelor’s degree in supply chain operations, freight, accounting, data management, or a related field, or equivalent experience;
• 5+ years of progressive experience in complex supply chain and/or transport operations; experience in commercial supply chain organizations is preferred;
• People Management experience, for example, leading 1-1's, coaching, etc;
• Advanced knowledge of Microsoft Office, particularly Word, Excel, and PowerPoint;
• Fluency in English and French , with strong communication, client relationship, and customer service skills;
• Ability to work independently and collaboratively in international, multicultural teams, manage competing priorities, and meet tight deadlines;
• Willingness and availability to travel and perform other duties as required;
• Must be eligible to work in the Netherlands and already hold the required visa/work permit.

Benefits

Our client can offer a temporary contract (with the intention to extend) through Undutchables, within an international company working for a good cause. Here are some benefits you can expect:

• 25 vacation days;
• Pension plan from day one;
• Travel expenses reimbursed;
• Holiday allowance of 8%;
• Full reimbursement for health insurance costs (for you and your partner)
• Hybrid working model (2-3x per week to the office);

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Haal jij er energie uit om klanten écht verder te helpen en ben je administratief een kei? Voor een bedrijf in Moerdijk zoeken wij een enthousiaste Customer Care Specialist voor een parttime en tijdelijke opdracht van 4 tot 6 maanden. Klinkt het adviseren van klanten en het afhandelen van administratieve processen in een internationale werkomgeving als jouw ultieme uitdaging? Lees dan snel verder en solliciteer!

Wat bieden wij jou

• Een goed salaris, afhankelijk van je ervaring!
• Veel afwisselende taken, houd het minder eentonig!
• Uitzicht op een contract bij het bedrijf zelf!
• Werken in een nieuw en super modern bedrijf!
• Werken in een gezellig team van 8 collega's!
• Lekker werken in dagdiensten!!

Wie ben jij
Jij bent oplossingsgericht, helpt graag mensen en wilt jezelf graag ontwikkelen binnen een internationale organisatie. Ervaring met klantenservice is geen vereiste, dit is juist de uitstekende kans om het te leren! Verder vink jij het volgende lijstje af:

• Je hebt een mbo4 werk- en denkniveau
• Je spreekt Nederlands
• Je schrijft Nederlands
• *
• Je hebt kennis van computersystemen
• Je hebt kennis van Microsoft Office
• Je bent 24 tot 32 uur beschikbaar
• Je bent bereid om in Moerdijk te werken

Wat ga je doen
Als Customer Care Specialist ben jij het eerste aanspreekpunt voor consumenten (onder andere voor een key account gespecialiseerd in bedrijfskleding). Je werkt zonder vast script, zodat jij jezelf kunt blijven en klanten op je eigen manier kunt helpen. Je to-do lijst is super afwisselend:

• Klantcontact: Je beantwoordt allerlei klantvragen via mail, social media en voornamelijk telefonisch.
• Administratie: Je verwerkt orders, beheert debiteuren, verwerkt retouren en behandelt claims.
• Adviseren: Je geeft advies aan klanten over het assortiment, productalternatieven en je geeft levertijden door.

Waar ga je werken
Je gaat aan de slag bij een absolute topspeler op het gebied van transport en logistieke diensten in Moerdijk. De exacte bedrijfsnaam houden we nog héél even geheim! Je komt te werken in een Customer Care & Support Team dat opvalt door het wij-gevoel, de gezelligheid en het internationale karakter. Er heerst een sfeer waarbij je klanten gewoon goed en met plezier verder helpt, zonder de drang van commercieel belang.

Sollicitatie
Zie jij jezelf al helemaal meedraaien in dit internationale en gezellige team? Wacht dan niet langer en solliciteer snel! Bij vragen mag je ons altijd eventjes mailen of bellen! Hopelijk spreken we elkaar gauw!