Operations Advisor | Norwegian

Over de vacature

You'll be the primary point of contact for clients, customers and business partners, ensuring high-quality customer service and efficient operational support. You will handle a combination of customer enquiries, insurance administration and claims management, working closely with insurers, brokers, suppliers and internal teams.

Customer Service

• Respond to customer enquiries and collect insurance information from customers, insurance brokers and insurance companies.
• Manage incoming calls and enquiries within agreed response times and service standards.
• Verify and accurately record all customer and insurance information in the internal systems.
• Maintain strong working relationships with leasing companies, insurance brokers, insurers and suppliers.
• Handle customer correspondence promptly, ensuring all insurance requirements are met.
• Communicate professionally with customers and business partners at all times.
• Keep case records and internal diaries up to date, ensuring all relevant information is accessible to the team.
• Prioritise daily workloads to meet agreed service levels and deadlines.
• Handle complaints and expressions of dissatisfaction in line with company procedures.
• Escalate relevant issues to senior management when necessary.
• Support colleagues and contribute to the smooth running of daily operations.
• Assist and guide less experienced team members where needed.
• Follow internal procedures and quality standards.
• Carry out additional duties as required. Claims Management
• Obtain detailed statements from customers and other relevant parties regarding reported claims.
• Investigate claims and collect all necessary documentation and evidence to establish the circumstances of the loss.
• Identify the type and cause of loss and assess the insurance coverage in place.
• Estimate the value of damage or loss and establish appropriate claim reserves, reviewing these throughout the process.
• Record all relevant claim information accurately in the claims management system.
• Notify insurers of claims that fall outside the authorised limits or require further assessment.
• Proactively follow up on outstanding information and documentation.
• Keep customers informed about the progress of their claims and communicate any delays.
• Immediately refer claims involving potential coverage issues to insurers for assessment.
• Investigate opportunities for recovery, contribution, subrogation and salvage.
• Arrange inspections of damaged equipment to establish the cause and extent of the damage.
• Coordinate the repair or replacement of equipment with approved suppliers.
• Review all relevant documentation to determine the appropriate settlement.
• Appoint external loss adjusters for claims exceeding the authorised limits.
• Follow recommendations and requirements set by insurers and internal auditors.
• Ensure complaints are handled in accordance with applicable FCA regulations and insurer guidelines.
• Prepare and process claim payments.

Requirements

• Fluency in spoken and written English and Norwegian is essential. Danish, Swedish or Finnish would be highly desirable.
• Ability to work as part of a team and on an individual basis
• Customer Service orientated
• Good Communication Skills
• Good Interpersonal Skills
• Flexible
• Self-motivated
• Conscientious
• Attention to detail
• Organised
• Conflict resolution skills
• Problem solving skills
• Previous claims experience (advantageous)
• Experience of complaint handling
• Educated to an acceptable level country specific

Benefits

• Start - January 2027
• Full-time role (37,5 hours a week)
• Pension Scheme with 5% employer/employee contributions
• 8% holiday allowance
• Quarterly performance bonus (not fixed)
• NS Flex Card - 100% travel reimbursement
• 25 days annual leave
• Hybrid Working Policy – 3 days in the office (after training)
• 2 events a year in UK
• Training and Development opportunities

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.