Customer journey expert Vacatures

Over de vacature

Werken als Customer Journey Expert

Zoetermeer | 24 uur | max. €110 per uur of detachering

Ben jij sterk in data-analyse én het verbeteren van klantprocessen? Wil jij als Customer Journey Expert klantreizen inzichtelijk maken en concrete verbeteringen doorvoeren die klanten én collega’s direct merken? Solliciteer dan via VONDERS op deze tijdelijke opdracht Customer Journey Expert in Zoetermeer.

Over de opdrachtgever

Onze opdrachtgever is een grote organisatie in de publieke dienstverlening met een sterk klantcontactdomein. Binnen een continue verbetercultuur wordt dagelijks gewerkt aan het optimaliseren van klantreizen, communicatie en processen. Je schakelt met specialisten uit onder andere IT, Lean/WFM en front- & backoffice om verbeteringen te analyseren, ontwerpen en implementeren.

Wat ga je doen als Customer Journey Expert?

Als Customer Journey Expert ben jij de stem van de klant. Je onderzoekt en analyseert data rondom verschillende klantreizen, brengt knelpunten in beeld en vertaalt verbeterkansen naar impactvolle projecten en concrete procesaanpassingen. Na implementatie monitor je het effect en zorg je dat verbeteringen zichtbaar worden in klantfeedback én in de dagelijkse operatie.

Jouw taken:

• Analyseren en verbeteren van klantreizen (bijv. incasso, leegstand, onverwacht hoog gebruik en communicatie bij storingen/werkzaamheden);
• Knelpunten inzichtelijk maken met kwalitatieve en kwantitatieve data en oplossingen implementeren;
• Klantreizen analyseren vanuit het klantperspectief en de “voice of customer” structureel zichtbaar maken;
• Management adviseren over verbeteringen in klantprocessen en dienstverlening;
• Meedenken over beleids- en werkwijzigingen (bijv. door wet- en regelgeving of tariefwijzigingen);
• Bijdragen aan projecten met impact op de klant (website, communicatie, dataverrijking, adviserende rol);
• Schakelen met IT en andere stakeholders om verbeteringen projectmatig te realiseren.

Wat breng jij mee?

• Afgeronde HBO- of WO-opleiding in een relevant werkgebied;
• Minimaal 3 jaar relevante werkervaring met grootschalige klantprocessen en klantreizen;
• Aantoonbare ervaring met het analyseren en verbeteren van klantprocessen (continuous improvement);
• Ervaring met kwalitatieve én kwantitatieve data-analyse;
• Proactieve houding en sterk stakeholdermanagement (je krijgt mensen mee in verandering);
• Affiniteit met projectmatig werken en het kunnen slaan van een brug met IT.

Wat biedt de opdrachtgever jou via VONDERS?

• Tijdelijke opdracht ter vervanging (duur: circa 7 maanden);
• Start: zo snel mogelijk, beoogd in november;
• 24 uur per week;
• Opdrachtvorm: detachering of ZZP;
• Een rol met zichtbare impact op klanttevredenheid en dienstverlening;
• Samenwerking met een multidisciplinair team (o.a. IT, Lean/WFM en klantteams).

Locatie

Je standplaats is Zoetermeer .

Waarom solliciteren via VONDERS?

VONDERS is hét detacheringsbureau voor technische professionals. Wij hebben vacatures voor vaste functies bij de top 25 infra-werkgevers. Jouw traject begint met een persoonlijk gesprek, op ons kantoor in Bergschenhoek of bij jou in de buurt. We ontdekken samen waar jouw talenten, werkervaring, opleiding en ambities het beste tot hun recht komen. Geen standaardprocedure, maar maatwerk. Jouw wensen staan centraal, zodat je een baan vindt voor de lange termijn. Wij begeleiden jou persoonlijk in je carrière en zorgen voor een perfecte match tussen jou en onze opdrachtgevers. Solliciteer vandaag nog en ontdek hoe jij impact kunt maken in klantreizen en procesverbetering!

Interesse?
Ben je enthousiast geworden? Solliciteer direct. Geen ervaring in alles? Reageer alsnog dan onderzoeken we samen wat er mogelijk is. Heb je eerst nog vragen? Dan kan je via WhatsApp contact opnemen met Olaf op 06 2626 2260

Over de vacature

Ready for a Challenge

Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. As we continue to scale and innovate in the highly competitive food delivery marketplace, we're looking for an experienced and dynamic Head of Brand & Campaigns to join our team temporarily.

About this role:

As Head of Brand & Campaigns, you'll lead the brand vision for Thuisbezorgd.nl, driving the brand strategy and high-impact marketing campaigns to enhance brand health and support driving business growth. You'll manage a great team, collaborate with renowned Dutch creative agencies, and work closely with our talented global brand teams and internal agencies. Your goal is to build strong brand strategies that foster customer loyalty, partner growth and solid brand health metrics for mid and long term, going beyond top of mind awareness and preference but using the brand strength to drive usage & customers stickiness.

In this leadership role, you'll oversee Marketing Leads and Managers, reporting to the Netherlands Marketing Director. You'll set the Brand & Campaigns agenda across all channels, working alongside the Global Media Team on media strategy and planning. Your role requires a solid strategic vision, cross-functional collaboration, C-level stakeholder management and strong team leadership skills.

These are some of the key ingredients to the role:

• Strategic Brand Vision & Storytelling: Shape a compelling, forward-looking brand strategy that differentiates Thuisbezorgd.nl and authentically communicates our core values. Act as a visionary storyteller, leveraging deep knowledge of the Dutch market and consumer trends to build memorable narratives that resonate with diverse audiences and executive stakeholders alike.

• 360 Campaign Excellence: Conceptualize and champion high-impact, integrated campaigns across digital, ATL, BTL, and social media channels. Draw on your expertise in customer segmentation and journey mapping to create personalized marketing initiatives that drive both customer acquisition and long-term retention.

• Collaborative Team Empowerment: Lead, mentor, and inspire a high-performing brand and campaigns team, fostering a supportive, inclusive, and results-driven culture. Champion cross-functional synergy by partnering seamlessly with creative, media, analytics, global PR teams, and external agencies to execute integrated initiatives in a dynamic, fast-paced environment.

• Data-Driven Performance & Optimisation: Harness strong analytical skills to measure the effectiveness of campaign activities and overall brand health. Continuously optimise strategies and improve ROI across paid, owned, and earned media by embracing A/B testing, actionable data insights, and real-time tracking of key metrics (like TOMA, brand preference, and customer engagement).

• Strategic Partnerships & Public Relations: Design and deliver bespoke marketing frameworks to accelerate mutual growth with key strategic partners, local heroes, and major chains. Oversee robust Social Media, PR, and Influencer strategies to ensure consistent, engaging brand growth across all platforms.

• Executive Stakeholder Engagement: Partner proactively with senior leadership and Board-level executives to ensure alignment on key brand objectives. Confidently balance the long-term brand vision with agile, short-term execution, communicating goals clearly across all levels of the organisation.

What you will bring to the table:

• Leadership experience: Proven track record leading brand strategy, multi-channel campaigns, and high-performing teams (consumer tech, e-commerce, or food delivery preferred).
• Dutch market expertise: In-depth understanding of the Dutch market, local consumer behavior, customer segmentation, and journey mapping.
• Data-driven & analytical mindset: Strong ability to leverage data insights, track key performance metrics (e.g., TOMA, ROI), and optimize campaigns across paid, owned, and earned channels.
• Executive stakeholder management: Exceptional storytelling and communication skills, with confidence presenting to senior leadership and Board-level audiences.
• Strategic & adaptable: Proactive ability to balance long-term brand vision with agile, short-term campaign execution. Comfortable working in dynamic, very fast-paced environments.

At JET, this is on the menu:

Here at Just Eat we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading food delivery companies. By providing a creative, dynamic, and innovative environment, we empower our people and give them the ingredients for success.

Fun, fast-paced and supportive, the JET culture is about movement, growth, and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture, or company? Have a look at our career site where you can find people's stories, blogs, podcasts, and more JET morsels.

Are you ready to take your seat? Apply now!

Over de vacature

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Job # 10042

Key job responsibilities
- As an experienced technology professional, you will be responsible for:

- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs

- Providing technical guidance and troubleshooting support throughout project delivery

- Engaging with AWS customers and internal stakeholders as trusted security advisors to executives and technical teams

- Promoting Amazon's culture of security and maintain the highest security standards throughout your interactions with customers, partners, peers and internal stakeholders.

A day in the life
This is a role in our security consulting team, with four out of five working days dedicated exclusively to customer projects. On a day to day you would lead complex projects, manage customer stakeholders and ensure the secure operations of large teams, spread across different project work-streams.

Internally, in AWS, you mentor others and lead cross organizational initiatives to improve AWS & Customer outcomes.

About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS - Experience in cloud based solution (AWS or equivalent), system, network and operating system
- 5+ years of hands-on security experience in two or more of the following: Cloud Security, Application Security (security SDLC, threat modeling, code review), Identity & Access Management, Network Security, Data Protection, Incident Response. Hands-on experience implementing enterprise security solutions (Data Loss Prevention, WAF, SIEM, etc.)
PREFERRED QUALIFICATIONS - Relevant security certifications (AWS Security Specialty, CISSP, CCSP, etc.) are a plus.
- Experience with complex, cloud transformation projects
- Strategic thinking and decision-making capabilities in ambiguous environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Over de vacature

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Sr. Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities
As an experienced technology professional, you will be responsible for:
-Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
-Providing technical guidance and troubleshooting support throughout project delivery
-Collaborating with stakeholders to gather requirements and propose effective migration strategies
-Acting as a trusted advisor to customers on industry trends and emerging technologies
-Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

A day in the life
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS - Bachelor's degree, or experience in cloud based solution (AWS or equivalent), system, network and operating system
- Experience as technical specialist in design and architecture
- Experience in external or internal customer facing, complex and large scale project management
PREFERRED QUALIFICATIONS - Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- Experience in external or internal customer facing, complex and large scale project management
- Migration strategy development and planning (6R framework)
- Application discovery and dependency mapping
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Over de vacature

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Job # 10042

Key job responsibilities
- As an experienced technology professional, you will be responsible for:

- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs

- Providing technical guidance and troubleshooting support throughout project delivery

- Engaging with AWS customers and internal stakeholders as trusted security advisors to executives and technical teams

- Promoting Amazon's culture of security and maintain the highest security standards throughout your interactions with customers, partners, peers and internal stakeholders.

A day in the life
This is a role in our security consulting team, with four out of five working days dedicated exclusively to customer projects. On a day to day you would lead complex projects, manage customer stakeholders and ensure the secure operations of large teams, spread across different project work-streams.

Internally, in AWS, you mentor others and lead cross organizational initiatives to improve AWS & Customer outcomes.

About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS - Experience in cloud based solution (AWS or equivalent), system, network and operating system
- 5+ years of hands-on security experience in two or more of the following: Cloud Security, Application Security (security SDLC, threat modeling, code review), Identity & Access Management, Network Security, Data Protection, Incident Response. Hands-on experience implementing enterprise security solutions (Data Loss Prevention, WAF, SIEM, etc.)
PREFERRED QUALIFICATIONS - Relevant security certifications (AWS Security Specialty, CISSP, CCSP, etc.) are a plus.
- Experience with complex, cloud transformation projects
- Strategic thinking and decision-making capabilities in ambiguous environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Over de vacature

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Sr. Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities
As an experienced technology professional, you will be responsible for:
-Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
-Providing technical guidance and troubleshooting support throughout project delivery
-Collaborating with stakeholders to gather requirements and propose effective migration strategies
-Acting as a trusted advisor to customers on industry trends and emerging technologies
-Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

A day in the life
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS - Bachelor's degree, or experience in cloud based solution (AWS or equivalent), system, network and operating system
- Experience as technical specialist in design and architecture
- Experience in external or internal customer facing, complex and large scale project management
PREFERRED QUALIFICATIONS - Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- Experience in external or internal customer facing, complex and large scale project management
- Migration strategy development and planning (6R framework)
- Application discovery and dependency mapping
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Over de vacature

Hungry for a challenge?

That's good, because at Just Eat (JET) we have abundant opportunity, or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. Our mission? To empower every food moment around the world, whether it's through customer service, coding or couriers.

About this role:

Just Eat Takeaway is building the next generation of partner acquisition, onboarding and partner success. As a Technical Process Manager - Omnichannel, you sit at the heart of this work - translating high-level commercial goals into detailed, buildable process specifications for Salesforce, self-service, and agentic tooling across the partner journey.

You don't just document how things work today; you challenge the status quo and propose radical improvements. You are the connective tissue between commercial intent and technical execution, aligning domain experts, solution architects, UX designers, and developers into one coherent delivery stream.

You independently own requirements documentation and testing execution within agreed design frameworks, escalating cross-platform architecture changes to the Principal Process Architect.

These are some of the key ingredients to the role:

• Requirements engineering: Translate high-level commercial goals into detailed functional specifications for Salesforce (evolving for both SMB and strategic account sellers), Partner Hub, agentic tooling, and partner CRM workstreams. You independently author user stories, acceptance criteria, and data flow diagrams to a standard sufficient for direct development handoff - down to specifics like the mandatory Salesforce data points required to trigger contract generation in our self-service journey.
• Solution design and radical improvement: Challenge existing process designs to propose improvements, applying practical knowledge of Salesforce and agentic platform capabilities to identify technically superior alternatives. You present recommendations in design reviews, and you're here to improve things radically, not incrementally.
• Gap analysis and impact assessment: Conduct gap analysis on existing functional requirements, producing structured impact assessments that document system touchpoints, data dependencies, and downstream effects. Flag risks and dependencies clearly for stakeholders; assessments are reviewed by the Principal Process Architect before approval.
• Delivery documentation: Create and maintain end-to-end process documentation with entry and exit criteria, system touchpoints, decision logic, and external dependencies across assigned workstreams, held in the central process repository as a complete package describing how a process should work.
• Testing and validation: Drive E2E testing and validation for tooling and process changes. You independently write and execute test scripts, manage defect logging, and confirm sign-off criteria are met before each production release, so operational enhancements roll out smoothly and without disruption. No downstream impact gets overlooked.
• Stakeholder engagement: Engage process and topic owners and domain experts across sales, customer service, web, and operations, alongside solution architects, UX and web designers, and developers.

What will you bring to the table?

• 6+ years in business analysis or technical product management, with hands-on Salesforce experience.
• A proven record of producing developer-ready specs: user stories, acceptance criteria, and process flow diagrams that tech teams can execute against effortlessly.
• Familiarity with self-service journey design and agentic tooling. Salesforce Agentforce is a strong advantage.
• Strong systems thinking: gap analysis, downstream impact assessment, and edge case identification. You spot the hidden impacts and potential disruptions to existing ways of working before they become real-world issues.
• Cross-domain breadth across sales, marketing, operations, and customer service - you understand the priorities and language of each, and how those functions connect.
• Confident communication at every level, from daily standups with engineers to aligning process scope with senior commercial and product stakeholders.
• Self-starter with curiosity. You don't wait for problems to be handed to you; you proactively spot improvement opportunities and act on them.
• AI native. You're comfortable integrating AI tools into your daily workflow, from drafting and analysis to process discovery and documentation acceleration.
• Salesforce Administrator or Platform Developer certification strongly preferred.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

Over de vacature

As a Senior AI/ML Consultant in AWS Professional Services, you will lead the delivery of cutting-edge artificial intelligence and machine learning solutions for our enterprise customers. You'll drive innovation in Artificial Intelligence and Machine Learning, shape technical strategy, and serve as a trusted advisor to customers throughout their AI transformation journey.

Key job responsibilities
1. Lead end-to-end delivery of complex AI/ML engagements, from strategic planning through to pre-production deployment and optimisation
2. Architect and implement advanced solutions leveraging AWS's AI/ML services, with particular focus on Generative AI using Amazon Bedrock and SageMaker
3. Provide technical leadership and mentorship to junior consultants while driving best practices across delivery teams
4. Partner with customers to translate business challenges into measurable ML outcomes and clear delivery roadmaps
5. Drive innovation in applied AI/ML, contributing to methodologies and reusable solutions across the practice
6. Influence customer AI strategy through technical expertise and industry insights
7. Lead multi-disciplinary teams and coordinate across stakeholder groups to deliver high-impact AI solutions
8. Provide thought leadership in internal and external engagements
9. Support pre-sales activities to provide technical expertise and review project scoping and risks

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS - Bachelor's degree, or experience in cloud based solution (AWS or equivalent), system, network and operating system
- Experience as technical specialist in design and architecture
- Experience in consulting, design and implementation of serverless distributed solutions
- Experience in software development with object oriented language
- Experience in data and machine learning engineering and cloud native technologies
- Experience building complex highly-scalable systems that involve predictive models or applications of machine learning
PREFERRED QUALIFICATIONS - Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
- Experience in external or internal customer facing, complex and large scale project management
- Experience in database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis)
- Experience with Machine and Deep Learning toolkits such as MXNet, TensorFlow, Caffe and PyTorch
- Experience facilitating discussions with senior leadership regarding technical / architectural trade-offs, best practices, and risk mitigation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Over de vacature

As a Senior AI/ML Consultant in AWS Professional Services, you will lead the delivery of cutting-edge artificial intelligence and machine learning solutions for our enterprise customers. You'll drive innovation in Artificial Intelligence and Machine Learning, shape technical strategy, and serve as a trusted advisor to customers throughout their AI transformation journey.

Key job responsibilities
1. Lead end-to-end delivery of complex AI/ML engagements, from strategic planning through to pre-production deployment and optimisation
2. Architect and implement advanced solutions leveraging AWS's AI/ML services, with particular focus on Generative AI using Amazon Bedrock and SageMaker
3. Provide technical leadership and mentorship to junior consultants while driving best practices across delivery teams
4. Partner with customers to translate business challenges into measurable ML outcomes and clear delivery roadmaps
5. Drive innovation in applied AI/ML, contributing to methodologies and reusable solutions across the practice
6. Influence customer AI strategy through technical expertise and industry insights
7. Lead multi-disciplinary teams and coordinate across stakeholder groups to deliver high-impact AI solutions
8. Provide thought leadership in internal and external engagements
9. Support pre-sales activities to provide technical expertise and review project scoping and risks

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS - Bachelor's degree, or experience in cloud based solution (AWS or equivalent), system, network and operating system
- Experience as technical specialist in design and architecture
- Experience in consulting, design and implementation of serverless distributed solutions
- Experience in software development with object oriented language
- Experience in data and machine learning engineering and cloud native technologies
- Experience building complex highly-scalable systems that involve predictive models or applications of machine learning
PREFERRED QUALIFICATIONS - Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
- Experience in external or internal customer facing, complex and large scale project management
- Experience in database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis)
- Experience with Machine and Deep Learning toolkits such as MXNet, TensorFlow, Caffe and PyTorch
- Experience facilitating discussions with senior leadership regarding technical / architectural trade-offs, best practices, and risk mitigation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Are you ready to elevate design quality and set high standards to deliver a coherent experience?

Just Eat is seeking a Senior Product Designer to shape the experience for our restaurant and grocery partners. In this role, you will design partner journeys to enable them to operate their businesses smoothly and efficiently. Beyond feature delivery, you'll define visual and interaction design patterns for the whole team, shape systems, and raise the bar for our end-to-end partner experience-in close partnership with our central design system team.

We are specifically looking for an AI-empowered designer who leverages modern tools as a force multiplier-moving rapidly from concept to near-production artifacts to bridge strategy and delivery.

If you are a proactive designer who brings clarity to ambiguous challenges, balances long-term craft with pragmatic delivery, and inspires peers to uphold high standards, we'd love to meet you.

These are some of the key components to the position:

• Design end-to-end responsive web experiences across B2B/B2E tools - including administration/management interfaces, financial reporting tools

• Act as the design quality steward for our key B2B product: maintaining consistency, naming quality tradeoffs, reviewing work, and making sure what we ship is what we stand behind

• Apply strong system thinking to define scalable design patterns and logic, and interactions to ensure consistency across the end-to-end journey.

• Contribute actively to our design system - you won't be building it from scratch, but you'll use it with depth, challenge it when it doesn't serve users, and propose improvements that scale and define reusable patterns, in tandem with our design system team.

• Collaborate with partner marketing team to shape the visual language and advocating the language and patterns

• Partner with User Research: Collaborate closely with User Researchers to frame problem spaces, plan discovery, and translate partner insights into validated, high-impact product solutions.

• Partner with Product managers to inspire teams with clear design visions, and socialise that vision with stakeholders to build momentum and support

• Navigate ambiguity through making - use high-fidelity prototypes as arguments, not presentations; give the team something real to react to and commit to

• Leverage AI tools confidently in your design workflow - whether for exploration, prototyping, synthesis, or accelerating production

• Develop others through feedback and mentoring; there's also a voluntary coaching opportunity available within the wider JET design community for those who want it

• What will you bring to the team?

• Proven experience designing complex, operational or data-rich B2B, or B2E tools, with the curiosity to quickly learn new business domains and user workflows.

• Strong UX/UI fundamentals, with expertise in applying, challenging, and expanding established design systems through reusable interaction patterns.

• Holistic systems thinking and journey design skills, connecting front-end user touchpoints with back-end operational workflows across the end-to-end ecosystem.

• Empathy for diverse users, with the ability to build a solid understanding of varying user needs and adapt design patterns rather than applying a one-size-fits-all approach.

• Strong collaborator who aligns design teams and product domains to deliver a unified partner experience while bridging technical and non-technical conversations.

• Self-driven ability to navigate ambiguity, establish clear design direction, and manage multiple complex initiatives simultaneously.

• Evidence of leveraging modern AI tools as a force multiplier to rapidly iterate, prototype, and bridge strategy with execution.

• Strong collaborator who aligns design teams and product domains to deliver a unified partner experience while bridging technical and non-technical conversations.

• Bonus: Technical and AI comfort-leveraging modern AI tools and workflows to supercharge how we design, build, and deliver, moving rapidly from concept to functional artifacts, backed by a strong grasp of front-end fundamentals or a design engineering background.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now with your CV & Portfolio