Client service associate Vacatures

Over de vacature

Overview

As a Client Service Associate at Saxo Bank in Amsterdam, you support the Investment Specialists by assisting clients with information access and platform use. You will develop investment knowledge through structured training and support clients with product questions on options, turbos and futures, while building solid relationships to enhance client satisfaction. You'll engage with market context and opportunities, contributing to a culture of growth and cross-functional collaboration. This role offers a clear path to deepen market expertise and impact in a purpose-driven, international team.

Verantwoordelijkheden

• Handle customer support queries to access information and use the platform
• Answer queries about investment products (options, turbos, futures) and trading systems
• Provide information about Saxo Bank products (Self-Investing and Asset Management) and proactively offer these options
• Discuss investment opportunities with clients and inform them about current market events
• Complete internal training such as DSI Securities Trader and DSI Integrity

Belangrijkste vereisten

• Dutch fluency (CEFR/IELTS level C1 or above)

• Organized, eager to learn, able to multitask

• Customer-oriented with a curious, problem-solving mindset

• Completed secondary education

• Genuine interest in learning about investing and financial markets

• customer-focused

• curious

• problem-solving

• knowledge of investment products (options, turbos, futures)

• familiarity with trading systems/platforms

• ability to discuss market events and opportunities

Over de vacature

Overview

In this role, you support clients within Saxo Bank's Global Sales division, helping them access information and navigate trading platforms. You will answer questions on investment products and market events, build solid client relationships, and contribute to customer satisfaction. You will receive structured training to deepen investment knowledge and confidently address product-related inquiries. This position offers exposure to a dynamic, international environment and a clear path for development in financial markets.

Verantwoordelijkheden

• Handle customer support queries and assist clients in using the platform
• Answer questions about investment products (options, turbos, futures) and trading systems
• Provide information on Saxo Bank products (Self-Investing and Asset Management) and proactively present options
• Discuss investment opportunities and communicate current market events to clients
• Complete internal training and courses (e.g., DSI Securities Trader and DSI Integrity)

Belangrijkste vereisten

• Fluency in French and Dutch (CEFR/IELTS C1+)

• Organized with the ability to multitask

• Curious with a problem-solving mindset

• Completed secondary education

• Genuine interest in learning about investing and financial markets

• Curiosity

• Problem-solving

• Customer-focused communication

• Team-oriented collaboration

• Knowledge of investment products (options, turbos, futures)

• Familiarity with trading systems/platforms

Over de vacature

Overview

In this role you support our global client service team by assisting clients with platform access, product information, and market updates. You'll build expertise through structured training and gradually provide product-related guidance on instruments like options, turbos, and futures. You'll develop client relationships, strive to exceed expectations, and contribute to our client satisfaction goals in a dynamic, international setting.

Verantwoordelijkheden

• Handle customer support queries and help clients access information on the platform
• Answer questions about investment products (options, turbos, futures) and trading systems
• Provide information about Saxo Bank products (Self-Investing and Asset Management) and proactively offer options
• Discuss investment opportunities with clients and inform them about current market events
• Complete internal training and courses such as DSI Securities Trader and DSI Integrity

Belangrijkste vereisten

• Fluency in German and Dutch

• Organized, eager to learn, capable of multitasking

• Enjoy helping clients with a curious and problem-solving mindset

• Completed secondary education

• Demonstrable genuine interest in investing and financial markets

• customer focus

• curiosity

• problem-solving

• multitasking

• knowledge of investment products (options, turbos, futures)

• familiarity with trading systems/platforms

Over de vacature

The Service Desk & Onsite Analyst will provide first line technical support to users and troubleshooting for end-users, both remotely via the service desk and in-person at specific onsite locations. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.

Controleer hieronder of u heeft wat nodig is voor deze functie en, zo ja, solliciteer dan zo snel mogelijk.

You must be able to travel to the following locations;

Groningen, Zwolle, Hoogeveen and Veendam

Key responsibilities:

Serve as the first point of contact for IT support via phone, email, chat, and ticketing system
Maintain accurate documentation of issues, solutions and processes in the IT service management system
Ensure that issues are resolved within ticket life cycle
Troubleshoot and resolve IT issues, escalating out of scope categories to Level 2 or relevant teams when necessary
Install, configure, and maintain desktop and laptop computers, mobile devices, printers, and other peripherals
Assist with account setup, password resets, and access management in Active Directory and other systems
Support office and remote users in troubleshooting VPN, email, collaboration tools, and other enterprise applications
Conduct basic IT training for end-users on common issues and best practices if necessary
Assist in onsite support activities, including hardware deployment, desk setups, and meeting room tech support
Provide on-site installation, repair and maintenance services
Travel to various onsite locations as required to support operations
Participate in IT asset management by tracking and managing hardware and software inventories
Work independently and collaboratively within a team
Communicate professionally within internal and external contacts
Adhere to Tech Mahindra and client's procedures, policies and guidelines; including KPI related activities to avoid business impact
To ensure that breaks are pre-approved by SME, Team Leader or Manager
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

Skills/qualifications required:

Certifications (Optional) ITIL, Microsoft Certified: Modern Desktop Administrator Associate, MCSE, Software Development/Application support
Level of expertise L1 - L2 On-site or Remote Support
Excellent communication skills and telephone manner.
Application Support: Prior experience in Application support/Software development, IT Service Desk
IT Awareness: Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). xvlobhg
Experience with Microsoft 365, Active Directory, and common enterprise applications
Tools: Familiarity with ticket systems such as ServiceNow, Jira, HPSM, BMC Remedy, Monitoring Tools, CA Service Desk or similar
ITIL: Knowledge of ITIL processes and procedures would be an added advantage
Basic understanding of IT security best practices
C1/C2 level Dutch language skills in combination with excellent English language
Ability to work independently and manage multiple tasks in a face-paced environment
Strong customer service and communication skills, both verbal and written
Excellent problem-solving skills with the ability to diagnose technical issues effectively
Valid EU driving license (Category B or higher) + access to vehicle.

What we can offer:

Gross Salary: 3,800/month
Holiday Allowance: 8% (included in base)
Pension: 1%
Health Insurance: provided
Travel Reimbursement: EUR 0.30/km

Job Type: Full-time

Pay: €3.800,00 per month

Work Location: In person

Over de vacature

A leading international law firm is looking for a Senior Associate with a focus on payments to join its Financial Markets practice in Amsterdam. The role suits a Dutch qualified lawyer with strong payments and financial regulatory experience who wants more responsibility in a growing, high-profile team. You'll advise payment institutions, e-money institutions, banks, fintechs, crypto-asset service providers and big tech companies on regulatory and transactional matters across the Netherlands and the EU.

Key Responsibilities

• Advise on payments and e-money regulation under Dutch and EU law, including PSD2 (and the upcoming PSD3/PSR), EMD2, MiCA, DORA, AMLD/Wwft and the Dutch Financial Supervision Act (Wft)
• Support clients through licensing and authorisation processes with DNB and the AFM, including passporting and ongoing compliance
• Advise on payment products, card schemes, open banking, safeguarding, outsourcing and partnership arrangements
• Draft, negotiate and review commercial and regulatory documents, including payment services agreements, scheme arrangements and outsourcing contracts
• Advise on regulatory aspects of M&A, investments and market entry into the Netherlands and the EU for payments and fintech businesses
• Build strong client relationships and help with business development across the payments and fintech sector
• Supervise and mentor junior associates
• Track regulatory developments and contribute to client alerts, publications and market insights

Candidate Profile

• Dutch qualified lawyer with 4-7 years' experience, gained at a leading law firm, in-house at a payments business or at a regulator
• Strong technical knowledge of payments, e-money and wider financial regulatory law
• Experience dealing with DNB and/or the AFM on licensing and supervisory matters
• Able to manage matters independently and be a trusted point of contact for clients
• Excellent drafting, negotiation and analytical skills
• Fluent in Dutch and English, both written and spoken
• Commercially minded, with a real interest in fintech and innovation in payments
• Works well with others, both in the team and across international offices

Over de vacature

About the role
As Customer Care Associate , you're the link between our customers and the rest of the organization. You make sure orders, service requests and questions are handled smoothly, so customers get what they need and keep trusting us. What you'll do

• Process customer orders and service requests, from confirmation to invoicing
• Be the first point of contact for customer questions, feedback and complaints, and follow up with the right teams
• Work with our warehouse and distributor to get products and shipping documents to customers on time
• Support the Sales team with contracts, customer letters and tenders
• Keep customer records organized and up to date
• Help improve our customer care processes, systems and reporting
• Work closely with Regulatory, Legal and Finance to stay compliant

Requirements

Qualifications / Requirements / Skills

• Education level MBO+ direction commercial business education or other relevant education level.
• French language (C2 level) and excellent English language skills.
• At least 2 years of relevant work experience.
• Living within 30 kilometers and already have a valid work permit are a must.

Capabilities

• Good interpersonal skills.
• Attention to detail.
• Quality oriented.
• Able to work independently and as a team member.
• Ability to project a professional image, interact with a diverse customer population.
• Solid verbal and written communication skills for customer interactions.
• Proficiency with Microsoft Office, Oracle and Salesforce

Benefits

We are offering a competitive salary in line with market standards. You will start working at our client through an Undutchables contract and this could change into a direct contract. It is an office based position and the working hours are from 9h00 - 17h30

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Key Responsibilities

• Test, diagnose, and repair electronic and mechanical devices
• Perform repairs and rework following company policies and regulatory standards
• Install and configure software components
• Conduct final functional testing to ensure products meet quality and reliability standards
• Manage inventory transactions and maintain accurate stock records

Additional Responsibilities

• Ensure compliance with the company's quality management system
• Cross-train in different operational processes to support team goals
• Maintain a safe, clean, and organized work environment (5S principles)
• Prepare and ship products to customers, including order picking, packaging, recording serial numbers, using shipping systems, completing shipping documents, and confirming shipments
• Disinfect medical equipment according to protocols
• Provide occasional technical support to customers via email
• Assist in planning and delivering technical training to colleagues and customers
• Occasionally help with warehouse related responsibilities to assist the warehouse manager

Requirements Job Requirements

• Preferred Associate Degree in a technical field of study
• Must have a minimum of 1 year experience within a repair environment; preferably in the repair and preventative maintenance of electrical or electro/mechanical devices
• Experience in the medical device industry is a plus
• Proficient, solid understanding of fault isolation techniques for digital and analog circuitry
• Oracle or similar business system experience and skill are desired
• Good communication skills and familiarity MS Office suites
• Ability to lift 30kg with or without accommodations
• Must have good analytical and problem-solving skills
• Must be flexible and able to work in a team environment
• Candidates must already live in the Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)
• Candidates must hold a valid working permit, our client does not offer sponsorship

Benefits

• Starting as soon as possible!
• Annual salary of 43K gross, inclusive of the holiday allowance.
• A definite contract 7 months to start.
• Pension (9% of your salary, of which the Employer pays 2/3)
• Working onsite 5 days a week at the warehouse in office in Duivendrecht
• Travel allowance of 0.23cent per km if you go by car, or an NS business card if you use public transport
• Full-time employment, 40 Hours a week
• 27 days of vacations per year - to be prorated the first year based on start date
• Please note: due to the medical sector that the company operates in, all employees must have the Hepatitis B vaccine. The company will cover the costs of the vaccine if you do not currently have one.

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.