Customer service claims specialist Vacatures in Schiphol

Over de vacature

Wat ga je precies doen

Als customer service specialist draag je bij aan het bieden van een uitstekende klantervaring. Je bent het eerste aanspreekpunt voor klanten en helpt hen met uiteenlopende vragen via telefoon en e-mail. In deze rol werk je niet alleen binnen bestaande processen, maar krijg je ook de kans om mee te denken over verbeteringen. Je houdt ervan om overzicht te bewaren, denkt in oplossingen en zorgt ervoor dat klanten zich gehoord voelen.

Wat je gaat doen:

• Beantwoorden van vragen via telefoon en e-mail: je biedt klanten een snelle en passende oplossing;
• Begeleiden van klanten bij uiteenlopende verzoeken: je zorgt voor een persoonlijke en professionele aanpak;
• Opvolgen en afhandelen van lopende zaken: je bewaakt de voortgang en houdt alles nauwkeurig bij;
• Signaleren van terugkerende vragen en knelpunten: je denkt mee over verbeteringen en deelt je inzichten met het team;
• Schakelen tussen verschillende afdelingen: je zorgt ervoor dat klanten altijd het juiste antwoord krijgen.

Wat bieden we jou

Bij ons krijg je de kans om je talenten volledig te benutten en verder te ontwikkelen in een dynamische en ondersteunende werkomgeving. We bieden niet alleen een uitdagende functie, maar ook uitstekende voorwaarden die bijdragen aan jouw werkplezier en groei.

• Salaris tussen €2800 en €3400 per maand.
• Tijdelijk contract met uitzicht op vast.
• Fulltime dienstverband (40 uur per week).
• Thuiswerkmogelijkheden: 2 dagen per week.
• 25 vakantiedagen per jaar.
• Aantrekkelijke pensioenregeling en zorgverzekeringsbijdrage.
• Ruimte voor persoonlijke ontwikkeling en doorgroeimogelijkheden.
• Mogelijkheid om gebruik te maken van een workation.
• Een enthousiast en betrokken team dat successen viert.

Functie-eisen

Ben jij servicegericht, oplossingsgericht en houd je van afwisseling? Dan zoeken wij jou!

• MBO+ of HBO werk- en denkniveau.
• Minimaal 2 jaar ervaring in een servicegerichte rol.
• Uitstekende beheersing van Nederlands en goede kennis van Engels.
• Proactieve houding en vaardigheid om snel te schakelen.
• Ervaring met klantcontact via telefoon, e-mail en chat.

Over het bedrijf

Je gaat werken bij een bedrijf dat actief is in de dienstverlening. Zij helpen bedrijven om alles rondom mobiliteit goed te regelen. Denk hierbij aan tankpassen en oplossingen voor elektrisch laden. De organisatie werkt samen met zowel leasemaatschappijen als bedrijven in het mkb en helpt hen om grip te houden op hun mobiliteitskosten.

Dagelijks maken veel zakelijke klanten en berijders gebruik van de diensten. Achter de schermen wordt continu gewerkt aan slimme en eenvoudige oplossingen die het regelen van zakelijke mobiliteit makkelijker maken. Je komt terecht in een sociaal en informeel bedrijf waar collega's nauw met elkaar samenwerken. Er is ruimte voor eigen ideeën en initiatief en je krijgt de kans om mee te denken over hoe dingen beter kunnen.

Over de vacature

Entrepreneurship. Growth. Impact.

INL Cargo, a leading logistics service provider with branches at Schiphol (NL), Barcelona (ES) and Ohrid (Macedonia), is entering an ambitious phase of growth. Building on a strong commercial foundation and attractive market opportunities, the company is investing in technology, network development and further professionalization. We are looking for a Chief Commercial Officer (CCO) who will set the commercial direction and prepare the organization for continued European expansion.

Your role

As Chief Commercial Officer, you will lead INL Cargo's commercial strategy and revenue growth across Europe. You will translate market opportunities into sustainable revenue, healthy margins and long-term customer partnerships, while building and developing an integrated team across marketing, sales, account management, and carrier and capacity management. You will maintain a strong market presence, lead strategic customer relationships and take an active role in complex tenders and business cases. A key priority is the commercialization of new propositions, including 4PL Control Tower solutions and White Glove delivery services. As a member of the executive team, you will work closely with the CEO, CFO and COO.

What you bring

• A Bachelor's or Master's degree, or equivalent professional experience.
• Senior commercial leadership experience in freight forwarding, road transport, logistics or supply chain services.
• A proven track record across sales, marketing, business development and key account management.
• Experience building, leading and developing high-performing commercial teams.
• A relevant network among shippers, airlines and logistics service providers.
• Expertise in pricing, tenders, contract negotiations and margin management.
• Full professional proficiency in English; proficiency in Dutch and Spanish is a strong plus.
• Growth mindset, having the ability the commercial team and business volume into the next level
• Willingness to travel regularly within the Netherlands and internationally.

**What makes this opportunity distinctive?

• A pivotal role in an entrepreneurial and ambitious organization.
• Direct influence on INL Cargo's commercial strategy and growth.
• The scope to shape the commercial organization, market approach and future propositions.
• A highly competitive salary with an attractive performance-based bonus.
• A company car, laptop and mobile phone.
• Strong opportunities for personal and professional development.
• Clear executive development potential, possibly towards a future CEO role.

Are you ready to turn ambition into sustainable commercial growth? NewRoadz is supporting INL Cargo in the search for its new Chief Commercial Officer. We look beyond experience alone, focusing on leadership, motivation and long-term fit. Apply or contact NewRoadz for a confidential conversation.

About INL Cargo

INL Cargo specializes in freight forwarding and European road transport of high value and time critical goods, with a strong focus on Southern Europe. Known for its flexibility and ability to deliver fast, tailored solutions, the company combines short lines of communication with swift decision-making. With around 30 colleagues across Europe today, INL Cargo is entering a significant growth phase and expects its workforce to expand to approximately 70-100 employees in the coming 5 years. Ownership, collaboration and personal service remain central as the organization scales. INL Cargo aims to triple its revenue over the next five years and further strengthen its market position. The company also has a clear social purpose, supporting charitable causes and allocating at least 10% of its annual profits to NGO's that create a positive impact on people in need across the globe.

Over de vacature

Join the dynamic team of Aeroméxico at Amsterdam Airport Schiphol! We are looking for a Spanish and English speaking, dedicated and proactive Baggage Performance Specialist to monitor, analyze, and support our station’s baggage operations.

what we offer

• Salary between €22 and €26, based on experience.
• Working for Mexico's premium airline, Aeromexico
• At least for 1 year
• Work times from 14:15 to 23:15
• Working at one of world's biggest Airports
• Highly detail-oriented job in Spanish and English

who are you

If you are highly detail-oriented, experienced in aviation baggage handling, and thrive in an independent role, this is a unique opportunity to ensure a seamless experience for our passengers.

With your strong communication skills and empathetic approach, you effortlessly bridge the gap between internal teams, operational partners, and our passengers. Above all, you are a dedicated professional who uses their fluency in Spanish and English to ensure Aeroméxico's baggage operations run as smoothly as possible.

• A minimum of 8 years of residency in the Netherlands.
• Fluency in Spanish and a strong command of professional English.
• Proven hands-on experience in baggage irregularity handling within the aviation industry.
• High proficiency in WorldTracer and a deep understanding of AHL, DPR, and OHD file rules.
• Strong analytical skills to successfully investigate and resolve complex operational discrepancies.
• Proactive work ethic with the ability to operate independently in a fast-paced airport environment.

what will you do

During your operational shift from 14:15 to 23:15, you will serve as the central point of control for Aeroméxico's baggage performance at Schiphol. Your daily focus involves thoroughly reviewing baggage irregularity reports, particularly AHL files, and ensuring every case receives consistent and timely follow-up.

Beyond resolving individual cases, you will analyze baggage connection disruptions, maintain performance indicators, and identify recurring structural issues. By collaborating closely with internal Aeroméxico teams and external service providers, you will track and implement necessary corrective actions.

• Reviewing baggage irregularity reports, with a strong focus on AHL files, and ensuring consistent and timely follow-up.
• Verifying the accuracy of report coding, particularly paying attention to the “Reason for Loss” and “Fault Station” fields.
• Coordinating with relevant parties to request and track corrections when incorrect coding or station attribution is identified.
• Maintaining and updating baggage performance indicators, analyzing data to identify and resolve recurring issues.
• Investigating baggage connection and handling disruptions involving partner airlines or other stations.
• Following up directly with passengers to provide updates, resolve issues, and deliver excellent customer service.

where will you work

You will be based at Amsterdam Airport Schiphol, one of Europe’s most dynamic and busiest aviation hubs. As part of the Aeroméxico team, you will work in an international environment that directly connects the Netherlands with Latin America. You will be at the heart of the daily operation, working together closely with baggage handling agents, airport partners, and global colleagues.

job application

Are you who we are looking for? I'd love to talk to you about it! Send your resume and motivation and I will get in touch.

Please note, without a proper motivation letter I cannot accept your application!

Over de vacature

Get started as a logistics employee and get hourly guarantee of 40 hours a week! You can also count on a job for longer period of time. To top it all off, you work in a very pleasant team with a good team leader who helps you get the best out of yourself. Apply as a warehouse worker at GXO Schiphol!

This job does not provide accommodation. If you need a job with accommodation, you can best contact our department eu-flex via lookingforajob@tempo-team.nl

Apply now and receive a WhatsApp message within 15 minutes with a few short questions, so that we can help you quickly. Don't have WhatsApp? Then we will contact you by phone or e-mail!

What we offer

• A full-time job and weekends off!
• Earn € 2600 per month including allowances
• A job for a longer period of time
• A job where your development is important
• Travel allowance of €10.00 max per day
• Allowances in the evening up to 25%

Who you are

As a logistics employee at GXO it is important that you meet the following requirements:

• You are full-time available from Monday to Friday
• You are available in rotating shifts from 6:00 AM to 15:00 PM and 13:00 PM to 22:00 PM (both shifts are mandatory)
• You live within 30 kilometers of Schiphol so you can get here easily and quickly
• You are physically fit to lift boxes up until 20 kilograms
• You speak English

What will you do

You will work full-time as a logistics employee, 40 hours a week. Monday to Friday is your standard working week in a fixed schedule! This will be in 2 shifts (6:00 AM - 15:00 PM and 13:00 PM - 22:00 PM). As a logistics employee you will work in the inbound or outbound department. Together with your team you are responsible for all orders. These must be placed in the right place or collected for shipment. You can also learn to drive a reach truck and collect orders with it. With your order list you drive through the warehouse to collect all orders together. It is important that you do this safely and accurately. You will pack and seal the orders. Sometimes you have to replace boxes as well. They can weigh up until 20 kilograms. Herewith you could use your muscles! You work together with enthusiastic colleagues. Your day flies by!

Where will you work

GXO is a large logistics service provider that has 4 locations in the Amsterdam area. Also, they have a network in more than 32 countries! It is not surprising that there are so many, as they are in the top 3 of the best logistics companies in the Netherlands. Ánd in the top 10 in the world! GXO Amsterdam works for a large high-tech company in computer parts. You can imagine that you have to be very careful with this. Accurate work, safety and efficient working are the most important! And “would rather take a little longer, but perfect”, that is the mentality here. Together with your team, you try to achieve a daily target in which the customer is delivered as completely as possible. But don't worry, you will be perfectly trained by your colleagues and team leader. Truly a company that wants to invest in getting the best out of you as a logistics employee!

• As a logistics employee you get security in your job!
• A job where your development is central!
• You build up pension and holiday pay

Job application

Act quickly and apply now!