Lead customer intelligence analytics team lead Vacatures

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you

We're a leading global online delivery platform, and our vision is to power everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As a strategic leader in our Customer Intelligence team, you will lead and develop a high-impact analytics team focused on driving customer order growth. Through mentoring, coaching, and hands-on involvement across all initiatives, you will build a data-driven culture that translates customer insights into actionable strategies. You'll be deeply involved in everything from generating insights to designing experiments, all aimed at increasing the number of orders from our customers and maximizing their lifetime value across our global markets. Join us in a dynamic environment where you'll use the latest technology to drive customer activation and retention.

These are some of the key components to the position:

• Lead and mentor a talented team, embedding a test-and-learn culture for high-stakes, data-driven decision-making.
• Drive order growth initiatives by being hands-on across all activities, from generating customer insights to designing and analyzing experiments, ensuring every initiative directly contributes to increasing customer orders.
• Develop and execute a strategic roadmap for customer intelligence initiatives that balance insight generation, experimentation, and targeted interventions to optimize customer activation, retention, and order frequency.
• Construct top-down analytical storylines that provide clear conclusions and strategic recommendations to stakeholders.
• Break silos by collaborating closely with cross-functional teams like Product, Marketing, and Sales.
• Innovate by providing thought leadership on experimentation and new Artificial Intelligence (AI) technologies.
• Build analytical capability within the team through active coaching, knowledge sharing, and establishing best practices for analysis, experimentation, and stakeholder communication.

What will you bring to the team?

• Proven experience leading and developing analytics teams. You have a track record of mentoring analysts, building team capabilities, and creating an environment where people thrive and deliver exceptional results.
• Deep understanding of customer intelligence and growth strategies. Expertise in customer behavior analysis, promotional mechanics, incentives, and their impact on order frequency and customer lifetime value, ideally in a high-growth marketplace or e-commerce environment.
• A Master's or PhD degree in a quantitative field such as Statistics, Mathematics, Econometrics, Computer Science, or a related discipline.
• Proven experience with A/B testing frameworks and incrementality modeling.
• Strategic mindset with execution excellence. You see the big picture and can translate business objectives into analytical initiatives, but you're also involved in the details to ensure quality delivery and tangible impact.
• Hands-on analytical expertise. While you lead a team, you're not afraid to roll up your sleeves. You have strong technical skills (SQL, Python) and can guide the team through complex analyses, experimentation design, and insight generation.
• Proven executive presence and stakeholder management skills.
• Growth mindset and curiosity. Driven by continuous improvement, you're eager to explore new methodologies, AI technologies, and analytical approaches while fostering the same curiosity in your team.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat?

Apply now!

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

At Just Eat, we're driven by our values of Lead, Deliver and Care, putting customers at the heart of everything we do. Reporting to the Global VP of Data & Analytics and partnering closely with the Chief Growth Officer, the Director of Customer & Growth Data & Analytics plays a pivotal leadership role within our global Data & Analytics organisation.

This role is responsible for shaping how Just Eat understands, predicts and influences customer behaviour across all markets. You'll lead high-performing teams across analytics, data science and product analytics, building the intelligence, AI-powered capabilities and analytical products that drive customer acquisition, engagement, retention and long-term growth. Working collaboratively with Growth, Product, Technology and market teams, you'll help create a lasting competitive advantage through customer-centric, data-driven decision making at scale.

We're looking for someone who can live our behaviours of lead, deliver and care, challenge conventional thinking, inspire teams and raise the analytical ambition of the organisation while delivering measurable commercial impact.

These are some of the key components to the position:

• Lead the Customer & Growth Data & Analytics strategy and execution plan, creating a clear vision for how Just Eat Takeaway measures, understands and predicts customer behaviour across all markets.
• Collaborate with Growth, Product and Technology leaders to align priorities, roadmaps and objectives, acting as a strategic partner to drive measurable business outcomes.
• Build and evolve customer intelligence frameworks covering segmentation, retention, lifecycle performance, personalisation and customer value.
• Lead Product Analytics for the Customer & Growth domain, enabling evidence-based decisions across product strategy, customer experience and feature development.
• Drive AI-enabled analytics and automation initiatives, using innovative technologies to accelerate insight generation and decision-making.
• Raise the bar by developing scalable analytical products, predictive models and measurement frameworks that improve acquisition, engagement and retention performance.
• Own experimentation, attribution and incrementality measurement approaches, ensuring growth investments are guided by trusted evidence and clear outcomes.
• Work cross-functionally to embed real-time decisioning and personalisation capabilities that improve customer experiences at the moments that matter most.
• Champion data quality, governance, privacy-first analytics and first-party data strategies to create a sustainable competitive advantage.
• Lead, coach and develop a global team of analytics, data science and product analytics professionals, fostering a culture of innovation, collaboration and excellence.

What will you bring to the team?

• Proven experience leading advanced analytics, data science and intelligence functions within digital, ecommerce, marketplace or growth-focused organisations.
• Strong understanding of customer behaviour, marketing effectiveness, CRM performance and growth drivers, with the ability to translate insight into commercial impact.
• Experience building and scaling AI, machine learning and predictive analytics capabilities that drive measurable business outcomes.
• Strong stakeholder management skills, with the ability to influence senior leaders and build trusted partnerships across business and technology teams.
• Expertise in experimentation, attribution, incrementality measurement and causal analytics to support evidence-based decision making.
• Experience developing customer intelligence frameworks including segmentation, targeting, personalisation and customer lifecycle analytics.
• Strong commercial acumen with the ability to prioritise opportunities, focus resources effectively and demonstrate return on investment.
• Comfortable operating in complex, fast-paced environments while managing multiple priorities and driving strategic change.
• Passion for developing high-performing teams, creating inclusive environments and helping others succeed through coaching and collaboration.
• Excellent communication skills with the ability to simplify complex analytical, technical and AI concepts for a broad range of audiences.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As a Strategy & Analytics Principal within our Customer Intelligence team, you will generate insights that directly influence business strategy . Your mission is to Lead key initiatives that translate customer data into high-impact growth strategies-accelerating new customer activation, maximizing order frequency, and proactively mitigating churn .

Collaborating closely across global teams, you will step into the shoes of our customers and partners, breaking silos to Deliver actionable analytical storylines . In this dynamic tech environment, you will use cutting-edge tools to Care for our community and drive sustainable commercial success .

These are some of the key components to the position: In this role, you will contribute to core strategic topics like our Loyalty Program while aiming high and driving excellence across the following daily responsibilities:

• Lead Strategy: Build a visionary analytical plan that sets clear goals, prioritises hypotheses, and drives high-impact stakeholder agendas .
• Deliver Customer Insights: Conduct advanced analyses using Python and SQL to uncover strategic, customer-centric growth opportunities .
• Drive Excellence: Build top-down data storylines with clear conclusions that influence executive decision-making .
• Collaborate & Lift Others: Work across Growth, Product, Marketing, and Sales teams, helping one another succeed by breaking down silos .
• Innovate Responsibly: Provide thought leadership on new AI technologies to raise the bar for team efficiency and effectiveness .

What will you bring to the team?

You are a strategic thinker who views data as essential for driving business growth and making smarter decisions . To thrive in our fast-paced environment, you bring:

• Strategic Mindset: Proven background in strategy, consultancy, or customer analytics with a sharp focus on translating business objectives into tangible impact .
• Partner & Customer Focus: Deep commitment to developing an understanding of our internal and external partners to deliver customer-centric outcomes .
• Project Leadership: Demonstrated experience leading complex projects, staying committed to achieving goals, and driving delivery .
• Technical Expertise: Hands-on experience with tools like SQL and Python to perform complex quantitative analyses independently .
• Storytelling & Communication: Talent for turning complex findings into concise, actionable narratives for stakeholders at every level .
• Continuous Growth: A curious, collaborative approach focused on aiming higher, driving excellence, and exploring AI tools to deliver lasting impact .

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

Over de vacature

Overview

As a Sales Manager in Oncology, you will lead a high-performing team that engages customers across the Netherlands, guiding excellence in planning and execution. You will translate customer needs into omnichannel strategies, coordinating with cross-functional partners to grow a customer-centric business. You'll split time between field days and a Haarlem office, driving meaningful patient and provider impact through strategic account planning and impactful engagement. This role offers leadership, development opportunities, and a direct link to transforming cancer care.

Arbeidsvoorwaarden / Benefits

• competitive salary
• 3% year-end allowance
• annual bonus
• 35.5 days of annual leave
• travel allowance
• pension plan

Verantwoordelijkheden

• Build a high-performing, accountable team with psychological safety and inspirational leadership
• Coach the team in selling, digital engagement, data analysis, and patient journeys; provide targeted training
• Set clear goals, KPIs, optimize targeting and channel mix; oversee marketing strategies and congress plans
• Drive high-quality account planning and territory reviews; ensure strong customer engagement
• Bridge field force with cross-functional teams; relay customer and sales insights to refine strategies and materials
• Regularly visit customers and participate in medical education events and congresses; model exemplary engagement
• Oversee performance, incentives, budgets, and compliance with best practices

Belangrijkste vereisten

• Master's degree or equivalent

• 5+ years in pharmaceutical sales/marketing and people leadership; Oncology experience preferred

• Proven sales management and customer-facing track record with target achievement

• Business proficiency in Dutch and English

• Strong leadership, emotional intelligence, and communication skills

• Ability to coach, influence, and collaborate in a multicultural matrix organization

• Expertise in building sustainable customer relationships and translating insights into solutions

• Solid knowledge of the Dutch commercial environment, field-force practices and performance analytics

• emotional intelligence

• leadership

• communication

• CRM

• Market Analysis

• Oncology Sales