Director of customer growth data analytics Vacatures

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

At Just Eat, we're driven by our values of Lead, Deliver and Care, putting customers at the heart of everything we do. Reporting to the Global VP of Data & Analytics and partnering closely with the Chief Growth Officer, the Director of Customer & Growth Data & Analytics plays a pivotal leadership role within our global Data & Analytics organisation.

This role is responsible for shaping how Just Eat understands, predicts and influences customer behaviour across all markets. You'll lead high-performing teams across analytics, data science and product analytics, building the intelligence, AI-powered capabilities and analytical products that drive customer acquisition, engagement, retention and long-term growth. Working collaboratively with Growth, Product, Technology and market teams, you'll help create a lasting competitive advantage through customer-centric, data-driven decision making at scale.

We're looking for someone who can live our behaviours of lead, deliver and care, challenge conventional thinking, inspire teams and raise the analytical ambition of the organisation while delivering measurable commercial impact.

These are some of the key components to the position:

• Lead the Customer & Growth Data & Analytics strategy and execution plan, creating a clear vision for how Just Eat Takeaway measures, understands and predicts customer behaviour across all markets.
• Collaborate with Growth, Product and Technology leaders to align priorities, roadmaps and objectives, acting as a strategic partner to drive measurable business outcomes.
• Build and evolve customer intelligence frameworks covering segmentation, retention, lifecycle performance, personalisation and customer value.
• Lead Product Analytics for the Customer & Growth domain, enabling evidence-based decisions across product strategy, customer experience and feature development.
• Drive AI-enabled analytics and automation initiatives, using innovative technologies to accelerate insight generation and decision-making.
• Raise the bar by developing scalable analytical products, predictive models and measurement frameworks that improve acquisition, engagement and retention performance.
• Own experimentation, attribution and incrementality measurement approaches, ensuring growth investments are guided by trusted evidence and clear outcomes.
• Work cross-functionally to embed real-time decisioning and personalisation capabilities that improve customer experiences at the moments that matter most.
• Champion data quality, governance, privacy-first analytics and first-party data strategies to create a sustainable competitive advantage.
• Lead, coach and develop a global team of analytics, data science and product analytics professionals, fostering a culture of innovation, collaboration and excellence.

What will you bring to the team?

• Proven experience leading advanced analytics, data science and intelligence functions within digital, ecommerce, marketplace or growth-focused organisations.
• Strong understanding of customer behaviour, marketing effectiveness, CRM performance and growth drivers, with the ability to translate insight into commercial impact.
• Experience building and scaling AI, machine learning and predictive analytics capabilities that drive measurable business outcomes.
• Strong stakeholder management skills, with the ability to influence senior leaders and build trusted partnerships across business and technology teams.
• Expertise in experimentation, attribution, incrementality measurement and causal analytics to support evidence-based decision making.
• Experience developing customer intelligence frameworks including segmentation, targeting, personalisation and customer lifecycle analytics.
• Strong commercial acumen with the ability to prioritise opportunities, focus resources effectively and demonstrate return on investment.
• Comfortable operating in complex, fast-paced environments while managing multiple priorities and driving strategic change.
• Passion for developing high-performing teams, creating inclusive environments and helping others succeed through coaching and collaboration.
• Excellent communication skills with the ability to simplify complex analytical, technical and AI concepts for a broad range of audiences.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Over de vacature

Overview

In this high-visibility leadership role, you will drive strategic enterprise growth across Europe, expanding Libra's presence in the region's top law firms and corporate legal departments while leading customer retention and digital revenue initiatives. You'll work closely with the CEO and senior leaders to secure major legal-tech deals and build a high-performing team across growth and customer success. This role blends strategic dealmaking with retention-led growth to scale Libra's AI platform in a fast-growth market.

Arbeidsvoorwaarden / Benefits

• 36-hour work week
• commission scheme
• personal choice budget
• home office allowance
• commuting allowance
• hybrid work setup

Verantwoordelijkheden

• Lead market expansion across the top 50 European law firms and top 100 corporate legal departments
• Coach and support senior cross-border Account Executives on complex, multi-country opportunities
• Develop account penetration, competitive displacement, and account-based growth strategies
• Develop executive-level relationships and engage senior stakeholders at target organizations
• Lead negotiations and commercial strategy for high-value enterprise agreements
• Lead a team of three Retention Managers across multiple regions
• Drive customer adoption, value realization, and renewal outcomes
• Own churn management, retention programs, and executive business reviews
• Oversee e-commerce performance across European markets and channel partners
• Optimize digital sales channels, conversion performance, and lead hand-off processes
• Drive continuous improvement through data, analytics, and commercial insights
• Develop and inspire a team of seven commercial professionals
• Partner with Sales, Marketing, Legal Engineering, Finance, and senior leadership
• Present business performance, forecasts, and strategic recommendations at executive level

Belangrijkste vereisten

• 8+ years of success in enterprise SaaS, legal technology, or professional services sales leadership

• Proven experience winning and managing complex, multi-country enterprise deals

• Track record of exceeding new business targets and delivering sustainable growth

• Experience leading high-performing sales, retention, or customer success teams

• Strong executive presence and ability to influence senior stakeholders

• Commercially astute, data-driven, and comfortable operating in fast-growth environments

• Experience in legal tech or professional services is advantageous

• Fluent English; Dutch and/or additional European languages are a plus

• executive presence

• data-driven decision making

• cross-functional collaboration

• enterprise SaaS sales

• customer success/retention management

• data analytics and performance metrics

Over de vacature

Overview

As Director of Product for , you will shape the multi-year strategy for a global attractions portfolio. You'll lead a cross-functional product organization across traveller, partner, and platform assets, driving growth, outcomes, and platform health. You'll balance customer value with business goals while coaching senior leaders to raise the craft of product management. This is a high-visibility role that sits at the core of the Connected Trip vision and demands bold, data-driven decisions that impact travellers and partners at scale.

Verantwoordelijkheden

• Define and communicate a 2-3 year strategy for Attractions to power growth and align with the Connected Trip vision
• Translate business-unit strategy into a coherent portfolio of product bets, priorities, and measurable outcomes
• Make explicit trade-offs across customer value, business impact, risk, resources, time, and complexity
• Identify products to start/stop/scale/sunset, ensuring alignment with data, market trends, and technology developments
• Coordinate strategy across business units and stakeholders; act as senior spokesperson for Attractions in leadership forums
• Own vertical-level outcomes and influence revenue, margins, marketplace and platform performance
• Define meaningful outcome metrics, supporting metrics, and counter-metrics for the portfolio
• Guide investments through customer research, experimentation, and data to balance long-term health with critical outcomes
• Ensure delivery excellence across multiple product groups and manage dependencies and roadmaps
• Establish governance, prioritisation, risk management, and operational readiness for launches
• Promote a culture of prevention, learning, experimentation, and continuous improvement
• Partner with Engineering and senior leaders on technical strategy and platform evolution
• Lead and develop GPMs and senior product leaders; design scalable organizational structure
• Build alignment and effective communication across product groups and leadership forums
• Represent Attractions credibly in executive settings and manage stakeholder expectations
• Identify systemic gaps and sponsor initiatives to raise product management standards
• Contribute to cross-BU initiatives and reusable product-management standards

Belangrijkste vereisten

• Extensive product-management experience leading multiple product teams or groups

• Experience developing and mentoring senior product leaders (GPMs, PPMs, or Directors)

• Proven success setting multi-year strategy and translating it into measurable outcomes

• Experience managing complex portfolios with ambiguity and dependencies

• Strong commercial and financial acumen, balancing investment and return

• Ability to influence across units and senior leadership without formal authority

• Deep understanding of product delivery, experimentation, analytics, lifecycle management

• Experience partnering with senior Engineering, Design, Data, Finance, Commercial, Operations, Legal, Security, and Research leaders

• Proven ability to design organizations and manage succession

• Excellent written and verbal executive communication skills

• Bachelor's degree or equivalent professional experience; postgraduate qualification preferred

• Typically 10+ years of relevant product-management or leadership experience

• Nice to have: background in experiences/attractions industry; OTA experience

• Strategic thinking

• Leadership and people development

• Cross-functional collaboration

• Portfolio strategy and roadmap planning

• Data-driven decision making and analytics

• Experimentation and user research