Client change lead netherlands client services Vacatures

Over de vacature

Overview

In this role you will lead client change initiatives for our Netherlands Client Services team, coordinating stakeholders and delivering operational custody and back-office solutions. You will partner with clients and internal teams to design and implement changes that enhance client experience and operational effectiveness. You will drive governance, tracking, and delivery milestones, shaping how we support asset managers, asset owners, and other clients globally. This is an opportunity to influence large-scale client programs within a collaborative, client-focused environment.

Arbeidsvoorwaarden / Benefits

• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks
• permanent position
• Amsterdam-based role

Verantwoordelijkheden

• Manage end-to-end lifecycle of client change initiatives
• Coordinate governance, tracking, reporting, and billing for client change events
• Partner with clients and internal teams to design and implement custody and back-office solutions
• Lead client change meetings, workshops, and project governance forums
• Act as project lead or SME for strategic client change requests
• Monitor risks, dependencies, and delivery milestones to ensure successful implementation
• Provide management information and reporting on change activities and outcomes
• Support and develop team members where applicable

Belangrijkste vereisten

• Proven experience in custody, asset servicing, fund administration, securities operations, or back-office investment operations

• Strong stakeholder management and client-facing skills

• Excellent communication, influencing, and collaboration abilities

• Strong organizational, leadership, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

• Experience managing client implementations, operational change, or strategic projects within financial services

• Language: English & Dutch (preferable)

• Stakeholder management

• Communication

• Collaboration

• Custody and back-office operations

• Client change program management

• Governance and reporting

Over de vacature

Overview

In this role you drive end-to-end change programs for large clients, blending strategy, people, and technology to deliver measurable organisational impact. You guide digital transformations, operating model redesigns, and regulatory-driven change, working with cross-functional teams and senior stakeholders. You'll build change capabilities within client organizations and lead initiatives that enable sustainable adoption. This opportunity lets you shape transformation at scale within an optimistic, globally connected consulting firm.

Arbeidsvoorwaarden / Benefits

• competitive salary with yearly increases and bonuses
• flexible transport options
• training plan to develop expertise
• opportunity to work from home or client sites
• international work environment

Verantwoordelijkheden

• Lead and manage complex transformation and change management projects from scoping through execution and benefits realisation
• Develop change strategies, roadmaps, and governance frameworks tailored to client context and culture
• Design and facilitate stakeholder engagement, impact assessments, and readiness evaluations
• Build and coach client-side change agent networks to embed sustainable capability
• Manage project workstreams, timelines, budgets, and quality deliverables to agreed standards
• Build and maintain trusted client relationships and identify expansion opportunities within existing accounts
• Support proposal development for new business
• Represent Sia at industry events, thought-leadership forums, and client workshops
• Mentor and develop junior consultants, providing day-to-day guidance and structured feedback
• Contribute to internal knowledge assets, methodologies, and practice-area toolkits
• Participate in recruiting, onboarding, and capability-building initiatives

Belangrijkste vereisten

• 5-10 years of professional experience, including at least 3 years in a management-consulting or in-house transformation role

• Track record delivering change management programmes in complex, multi-stakeholder environments

• Experience working in financial services (insurance, banking, pension, payments, asset management)

• Master in Business Administration (or related field)

• Certification in change management (e.g. Prosci / ADKAR, APMG Change Management) is a strong asset

• Knowledge of change management frameworks (Kotter, ADKAR, McKinsey 7-S, Lewin)

• Proficiency in project and programme management methodologies (PRINCE2, PMI, SAFe / Agile)

• Ability to design and execute organisational design, communications, training, and adoption strategies

• Experience with digital transformation programmes (ERP, CRM, cloud, AI adoption)

• Strong data literacy and ability to use data to build the case for change and track adoption KPIs

• Excellent communication and presentation skills for executive audiences

• High emotional intelligence and ability to build trust at all levels

• Entrepreneurial mindset with drive to grow the practice and develop client relationships

• Fluency in English; Dutch is a significant advantage

• Eligible to work in the Netherlands (EU citizens or valid work authorisation)

• Excellent communication and presentation skills

• High emotional intelligence

• Entrepreneurial mindset

• Change management frameworks (Kotter, ADKAR, McKinsey 7-S, Lewin)

• Project and programme management methodologies (PRINCE2, PMI, SAFe / Agile)

• Organisational design, communications, training, and adoption strategies