Customer support Vacatures in Lelystad

Over de vacature

Sales Associate (24 hours/ 3 months)

Passionate for Fashion and Fast Paced Jet Set environment our ambassadors represent the vision of Michael. Empowered individuals with high communication skills capable of delivering and elevated Customer Experience. As team players are collaborative being always positive in our daily challenges with Speed, Energy and Optimism.

Department: Retail

Major Responsibilities include but are not limited to:

People

• Work as part of Jet Set Team, providing support for colleagues across the store
• Take accountability for the personal self evaluation and performance as a Jet Set Ambassador
• Ensure image and grooming standards are aligned with brand policy
• Collaborate with management team on sales strategies, product knowledge, brand standards and selling service
• Practice and role model the company behaviors, ensuring effective use of the behavior tool kit

Service

• Lead by example as Jet Set Ambassador to ensure exceptional customer experiences to drive loyalty and repeat business.
• Maintain client communication through utilizing all available clienteling apps
• Proactively manage client database and utilize information to increase sales
• Maintain floor presence and lead by example
• Build and maintain good communication with management team to drive store performance

Sales

• Meet and exceed sales goals holding self accountable for the results
• Use of Product Knowledge packs to become a Selling Expert to advise our customers with passion and confidence
• Understand business results and opportunities to drive sales

Operations

• Ensure loss prevention and H&S guidelines are properly followed
• Ensure VM standards are executed following the guidelines : Highlight the importance of leveraging technology for inventory management, sales analysis, and customer engagement.

Job Requirements:

• Excitement and enthusiasm to work in fast paced retail environment
• Collaborate and inspire all fellow team players working together to achieve results
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience
• Fluent English preferable and strong communication skills

We are an Equal Opportunity Employer M/D/F/V

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Over de vacature

Sales Advisor (oproep), Tommy Hilfiger, Tommy Hilfiger Kids – Lelystad (€14.71)

Tommy Hilfiger is een van ’s werelds toonaangevende designer lifestyle-merken, internationaal erkend voor het vieren van de essentie van de “klassieke Amerikaanse coole” stijl. Tommy Hilfiger, opgericht in 1985, levert premium styling, kwaliteit en waarde aan consumenten over de hele wereld met een breed scala aan collecties, waaronder Hilfiger Collection, Tommy Hilfiger Tailored, sportkleding voor heren, dames en kinderen, Tommy Hilfiger Denim, accessoires en schoenen. Daarnaast heeft het merk een licentie voor een reeks producten, waaronder geuren, brillen, horloges en woninginrichting. Tommy Hilfiger, dat in 2010 door PVH Corp. werd overgenomen, heeft wereldwijd meer dan 17.000 medewerkers en een uitgebreid distributienetwerk in meer dan 115 landen en 1.600 winkels. De wereldwijde detailhandelsverkopen van het merk Tommy Hilfiger bedroegen in 2015 6,5 miljard dollar.

Over DE FUNCTIE

Onze winkels zijn het leven en de ziel van ons bedrijf. Ze fungeren als onze belangrijkste contactpunten met ons steeds evoluerende klantenbestand. Naarmate de wereld van de detailhandel evolueert, zijn wij als bedrijf van mening dat, om alle andere onderdelen van de keten te laten werken, onze winkels de toon moeten zetten van waar het bij onze twee merken allemaal om draait. Ongeacht waar onze consumenten uiteindelijk een aankoop doen, onze winkels zijn altijd toonbeeld van onze geweldige merken. Als gevolg hiervan zijn onze locaties van het grootste belang, moet de eersteklas ervaring vanzelfsprekend zijn en mogen onze normen in de winkel nooit twijfelachtig zijn.

Om dit te bereiken, streven we ernaar om de personen in dienst te nemen die de waarden en normen van ons bedrijf kunnen omarmen; die geobsedeerd zijn door het leveren van geweldige service aan onze klanten en die echt geloven dat om relevant te blijven in de wereld van vandaag, we wendbaar moeten zijn en ons moeten aanpassen aan veranderingen en evolutie.

De sales associate speelt een sleutelrol bij het bereiken van deze hoge normen

Verantwoordelijkheden omvatten:

· Zorgen voor een hoge klanttevredenheid door uitstekende service.

· Eerste aanspreekpunt voor het autoriseren van kortingen en het oplossen van klantvragen.

· Een merkambassadeur zijn, met diepgaande productkennis.

· Opbouwen en onderhouden van professionele relaties met onze klanten.

· Outfit samenstellen voor klanten en verdere productaanbevelingen doen.

· Behoeften van klanten beoordelen en hulp en informatie verstrekken over productkenmerken.

· Aansturen van winkel-KPI’s en suggesties voor verbeteringen.

· Ervoor zorgen dat het onderhoud, de presentatie en de organisatie van winkel- en magazijnzaken op een gepaste manier worden aangepakt.

Over  JOU

• Je hebt eerdere ervaring binnen de horeca of retail.
• Je beschikt over goede communicatie vaardigheden met het vermogen om gemakkelijk relaties op te bouwen.
• Je bent een teamspeler die de bijdragen en prestaties van anderen erkent en viert.
• Je kunt goed omgaan met veranderingen, je kunt je snel aanpassen en werken met tempo.
• Je bent energiek en authentiek en toont een duidelijke aanwezigheid op de winkelvloer.
• Je benadert alle problemen met een ‘can do’ benadering en handelt met initiatief om oplossingen in de winkel te vinden.

Over WAT WIJ JOU BIEDEN

Bij PVH begrijpen we dat het succes van onze organisatie rechtstreeks verband houdt met onze hardwerkende en toegewijde medewerkers, die hun tijd en talenten bijdragen om van ons bedrijf het succes te maken dat het is. Daarom zetten we ons in om een concurrerend en uitgebreid arbeidsvoorwaardenprogramma te bieden dat de bescherming, gemoedsrust en flexibiliteit biedt om onze medewerkers te ondersteunen – zowel thuis als op het werk.

PVH Europe en onze merken, TOMMY HILFIGER en CALVIN KLEIN, zetten zich in voor het bevorderen van een inclusieve en diverse gemeenschap van medewerkers met een sterk gevoel van verbondenheid. We geloven dat we beter worden met alle vormen van diversiteit en zijn er trots op om met toptalent uit alle lagen van de bevolking en uit alle hoeken van de wereld te werken. In de geest van inclusiviteit zullen gekwalificeerde kandidaten worden overwogen zonder rekening te houden met leeftijd, etniciteit, bekwaamheid, geslacht, genderexpressie, genderidentiteit, nationaliteit, ras, religie of seksuele geaardheid.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.

About THE ROLE

When it comes to shopping at Tommy Hilfiger, our customers only deserve the very best in store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.

Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.

Responsibilities include:

• Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
• Holding the ability to outfit build for customers will be essential, our Sales Associates should also be able to make further product recommendations and drive our store KPI’s.
• Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
• Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
• Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.
• Show flexibility and innovation when reacting to the changing business environment especially around peak trade.

About YOU

• Have previous experience within hospitality/retail
• Be hardworking with great communication skills
• Have an interest in Fashion/Retail
• Ability to work in a fast paced environment with ability to multi task in high pressure environments
• Be passionate to drive sales using our digital platforms!

About WHAT WE OFFER

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

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Over de vacature

Sales Associate (7,5- 15 uur)

Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable shopping experience!

We’re looking for a passionate Sales Associate to join our Napapijri team based in Lelystad.

As a Sales Associate you will inspire our customers, deliver an excellent service, and help maintain the highest standards on our shop floor. Napapijiri is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

Napapijri is a premium leisurewear brand, we thrive at the intersection of design, sustainability, and innovation, and champion a future-positive attitude through inclusivity and a ceaseless drive to make it better.

Let’s talk about the role!

We believe that our Sales Associates have a great opportunity to develop their full potential with us. That’s because we offer the support of a global organisation but empower our people to take responsibility at store level.

How you’ll make a difference

We expect that our Sales Associates help deliver a memorable retail experience by:

• Providing the highest level of customer service, ensuring that all customers are
• treated with respect
• Developing a thorough knowledge of products in store
• Maintaining merchandising standards in accordance with brand guidelines
• Keeping up to date with current trends and the brand’s place within the market
• Following all operational procedures in the store and in the stock room.

What makes you the perfect Sales Associate?

• You love interacting with customers. You set a great example for the rest of the
• team with your hands-on mentality, enthusiasm, and passion for delivering a
• fantastic customer experience.
• You have a positive can-do attitude, facing all situations in the store
• You are passionate about our brand, fashion, and retail in general
• You have written and verbal communication in Dutch and/or English
• You are flexible when it comes to working weekends, evenings and holidays as
• necessary

Internal UsePrevious experience is great but not necessary. What matters most of all is that you live and demonstrate our Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Persevere.

What’s in it for you?

We offer comprehensive benefits that encourage mental, physical and financial well- being for all VF associates. When it comes to benefits, we’re the total package. Most companies say they offer a competitive salary, an amazing bonus and pension scheme and staff discounts. And we offer the same. Only different.

Along with this you will have:

• Career ownership, enabling you to build your knowledge and experience across different brands
• A supportive feedback-based culture where respect and integrity guide us in what we do
• Tailored training. From an induction to ongoing online and face-to-face training sessions, we are committed to helping you grow, both professionally and personally Free to Be

We strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you liked what you have read and want to join our team then we would be keen to hear from you!

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Over de vacature

Verkoopmedewerker (32 - 38 uur) About PVH

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360 marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Sales Associate plays a key role in achieving these high standards

Responsibilities include:

• Ensuring high levels of customer satisfaction through excellent service

• First point of contact for authorizing discounts and resolving customer queries

• Being a brand ambassador, demonstrating in-depth product knowledge.

• Building and maintaining professional relationships with our customers.

• Outfit building for customers and making further product recommendations.

• Assessing customers' needs and helping with information on product features.

• Driving store KPIs and suggesting ways to improve.

• Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.

About YOU

• You'll connect to customers and have a previous track record within hospitality or retail

• You'll be an effective communicator with the collaborate to win.

• You'll inspire trust and recognize and celebrate the contributions and achievements of others.

• You'll adapt fast.

• You'll act with purpose, showing a clear presence on the shop floor.

• You'll take ownership and make informed decisions to find in-store solutions.

About WHAT WE OFFER

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

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Over de vacature

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

For one of our location in the European Outlet Network - Diesel Store Batavia Stad - we are currently looking for an experienced, motivated and enthusiastic STORE MANAGER .

The role, directly reporting into the Retail Manager of the area, will be responsible to drive the business in order to succeed the company's goal trough the management of a wide team and all the commercial aspects.

The candidate we are looking for will be responsible for achieving commercial targets through an effective organization of the team and a successful management of the product with a specific focus on leading the staff and sort out the managerial activities linked to sales and operational issues. He/she will be responsible for the coordination of the staff in terms of turns, rests, vacations, in order to ensure the proper floor coverage. He/she will be responsible to share the corporate strategies and procedures, to manage client relations and to anticipate and identify customers' needs. As Store Manager, he/she will play an important role in leading, creating the right culture, developing and inspiring the team to deliver outstanding customer service and to convey the proper image of our extra-ordinary brand.

YOU:
Will be part of a passionate team that believes creativity and fun rules the world. We challenge the ordinary in everything we do, stimulate proactivity and foster team spirit among our people.
Will be able to develop your skills and grow in a dynamic and innovative environment.
Take action and ownership,sharing your store vision and being accountable for results, handling your team and clients with personal care and empathy and helping others develop their true potential. Design and drive store strategy to achieve the best sales performance, by understanding client desires and playing an active role in supporting your team on the selling floor.

KEY RESPONSIBILITIES:

• Establish and implement regular action plans in cooperation with Retail Manager, to develop sales for each product category and clientele and to achieve financial objectives.
• Be aware of local trading environment and its impact on sales.
• Act as a brand ambassador to strengthen relationship with VIP clientele. Ensure adequate client and prospect databases.
• Support and manage omni-channel activities (in store pick-up, etc.) ensuring the full compliance with corporate standard and guidelines.
• Meet inventory accuracy, review merchandise assortment on a regular basis. Plan and act to optimize stock level and stock mix to reflect sales, buying trends and customer demands. Comply with stock protection and maintain loss reduction standards.
• Coach the growth and development of the team in providing excellent and specialized customer service. Evaluates staff performance and provides them with feedback.
• Develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of OTB standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures etc.).
• Streamlines the workflow and creates staff shifts.
• Ensures stores are properly cleaned and maintained (windows, furniture, lighting, etc.). Establishes and maintains a safety
• Management system of the store facility, stocks, equipment.
• Plans and implements sales objectives on a daily and monthly basis.
• Sets up and maintains effective VMD based on the VMD guidelines

KEY REQUIREMENTS:

• Bachelor degree or above. Previous Store Management experience, preferaby from a luxury brand.
• English knowledge is a must.
• Strong leadership skills, able to work autonomously and results driven, and excellent communication, interpersonal, coaching and
• feedback skills. Evidence in managing big teams.
• Passion for the Brand.
• Digital awareness and interest, with an ability to comfortably navigate e-commerce sites.

WHAT WE OFFER:

• A Full Time permanent contract.
• A competitive pay depending on your performance: you will have incentive on Store targets.
• A range of development opportunities in Diesel and OTB group Store network.
• A generous employee discount on Diesel Brand.
• An awesome, young and dynamic team.
• Highly inclusive working environment.
• As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.
• For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

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Over de vacature

Verkoopmedewerker (24 uur)

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

At NIKE retail stores we use special job names for our positions. Retail assistants are called “athletes” at our stores.

Nike Batavia Stad is looking for the next (38hrs) Retail Assistant to join our team and provide world-class service to the consumer:

What We’re Looking For:

• SERVES OUR CONSUMER: Friendly, team player, cares for customers & wants to deliver the best experience.
• IS THE BEST OF THE BEST: Coachable, goal and career-oriented, and a learner who is innovative & influential to others.
• PLAYS BY THE RULES: Professional who shows up each day with a high level of integrity and reliability, is task-focused & does the right thing.
• STRIVES TO WIN: Brand advocate who brings passion, energy, drive & positivity into customer interactions in an authentic way.

Responsibilities

• Be passionate about Nike products and services
• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store Athlete roles, including but not limited to Service, Visual Presentation, and Stockroom
• Deliver the best possible service and attention to all consumers
• Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning
• Develop positive relationships with consumers and teammates
• Be an active member of the store community by attending and supporting store events
• Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business
• Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

Qualifications

• Must be 18 years of age
• Able to effectively communicate
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodation
• Able to accomplish multiple tasks in a fast-paced environment
• Able to work effectively with others in a team-oriented environment and provide excellent customer service
• One or more years of customer service and/or retail experience preferred
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Of course, our commitments don’t stop with our customers. If you’re up to the challenge of Nike Retail we’ll make it worth your while. You’ll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that’s among the best around. Join us and see what it means to become part of the Nike Retail experience.

 NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

 NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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