Principal commercial excellence Vacatures

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As Principal Commercial Excellence within our COO - Supply organization, you will serve as the strategic planning and insights engine across 15 international markets. Joining our Commercial Excellence team in Amsterdam, you will drive high-priority digital channel initiatives that elevate how we support our restaurant, grocery, and convenience partners.

In this role, you will lead with clear goals and deliver rigorous programme execution, collaborating across functions to solve complex commercial challenges. Grounded in care for our partners and customers, your teamwork will translate commercial data into executive narratives that raise the bar and power our global business forward.

These are some of the key components to the position:

• Drive high-priority transformation programmes from hypothesis to implementation, aiming high to deliver measurable commercial results across all 15 markets.
• Lead cross-functional alignment across Sales, Product, and Finance, fostering strong collaboration and helping teams succeed without direct reporting lines.
• Own commercial planning and performance insights, tracking core metrics like cost of sale, order frequency, and partner growth to steer functional priorities.
• Craft compelling executive-level presentations, dashboards, and steering committee packs that distill complex commercial insights into clear strategic narratives.
• Develop, scale, and maintain actionable commercial playbooks for exclusivity models, strategic accounts, and self-serve adoption across markets.
• Establish robust programme governance and post-implementation reviews, driving excellence and feeding key learnings back into future planning cycles.
• Champion digital channel strategy initiatives, identifying performance trends and translating findings into actionable recommendations for C-suite leaders.

What will you bring to the team?

• Proven track record leading complex, cross-functional programmes to completion in dynamic, fast-moving international environments.
• Deep commercial acumen to develop an understanding of our internal and external partners, partner economics, and marketplace platform dynamics.
• Tenacity to stay committed to achieving goals, driving accountability and moving workstreams forward without direct authority.
• Outstanding executive storytelling skills, turning complex digital and commercial data into clear, persuasive narratives for C-suite audiences.
• Strong analytical mindset with experience tracking business impact metrics such as cost of sale, partner growth, and order volume.
• Collaborative relationship-building skills to unite senior stakeholders across matrixed regional and global teams.
• Passion for aiming higher to drive excellence across digital channel strategies, self-serve adoption, and commercial operations.
• A proactive mindset with high integrity, ready to act responsibly while making a lasting impact on our teams, partners, and business.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team?

Apply now!

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As a Strategy & Analytics Principal within our Customer Intelligence team, you will generate insights that directly influence business strategy . Your mission is to Lead key initiatives that translate customer data into high-impact growth strategies-accelerating new customer activation, maximizing order frequency, and proactively mitigating churn .

Collaborating closely across global teams, you will step into the shoes of our customers and partners, breaking silos to Deliver actionable analytical storylines . In this dynamic tech environment, you will use cutting-edge tools to Care for our community and drive sustainable commercial success .

These are some of the key components to the position: In this role, you will contribute to core strategic topics like our Loyalty Program while aiming high and driving excellence across the following daily responsibilities:

• Lead Strategy: Build a visionary analytical plan that sets clear goals, prioritises hypotheses, and drives high-impact stakeholder agendas .
• Deliver Customer Insights: Conduct advanced analyses using Python and SQL to uncover strategic, customer-centric growth opportunities .
• Drive Excellence: Build top-down data storylines with clear conclusions that influence executive decision-making .
• Collaborate & Lift Others: Work across Growth, Product, Marketing, and Sales teams, helping one another succeed by breaking down silos .
• Innovate Responsibly: Provide thought leadership on new AI technologies to raise the bar for team efficiency and effectiveness .

What will you bring to the team?

You are a strategic thinker who views data as essential for driving business growth and making smarter decisions . To thrive in our fast-paced environment, you bring:

• Strategic Mindset: Proven background in strategy, consultancy, or customer analytics with a sharp focus on translating business objectives into tangible impact .
• Partner & Customer Focus: Deep commitment to developing an understanding of our internal and external partners to deliver customer-centric outcomes .
• Project Leadership: Demonstrated experience leading complex projects, staying committed to achieving goals, and driving delivery .
• Technical Expertise: Hands-on experience with tools like SQL and Python to perform complex quantitative analyses independently .
• Storytelling & Communication: Talent for turning complex findings into concise, actionable narratives for stakeholders at every level .
• Continuous Growth: A curious, collaborative approach focused on aiming higher, driving excellence, and exploring AI tools to deliver lasting impact .

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

In your role on the Restaurant Experience (CX) team, you will lead the design and delivery of cross-functional partner experience improvement programmes. We rely on teamwork to deliver solutions that increase partner NPS, reduce churn, and drive growth. Taking a customer-centric approach, you will care for our active partner estate by focusing on partner health scores, perfect store initiatives, and the Voice of Partner. You will own your results and deliver by coordinating programmes across Product, Logistics, CS, and Commercial.

These are some of the key components to the position:

• Own end-to-end delivery of partner experience improvement programmes across 5+ cross-functional teams, aiming high to drive excellence.
• Drive improvement in partner NPS by designing targeted interventions that address root causes like waiting times and cancellation rates.
• Coordinate cross-functional programmes with CS, Logistics, markets, and Commercial to accelerate the platform flywheel.
• Track programme performance and produce monthly reports for Director review and quarterly executive summaries for the COO.
• Identify root causes of partner dissatisfaction through NPS driver analysis, partner feedback programmes, and operational data reviews.

What will you bring to the team?

• Experience in partner experience, programme management, or cross-functional ops, staying committed to achieving goals.
• Proven track record of delivering improvement programmes with measurable impact on NPS, churn, and SLAs.
• Advanced analytical skills for NPS driver analysis and operational data reviews, aiming higher to drive excellence.
• Strong ability to influence senior stakeholders as you develop an understanding of our internal and external partners.
• Excellent communication skills, translating data into actionable recommendations and clear executive reporting.
• A self-starter attitude, ready to act responsibly while making a lasting impact on our partner ecosystem.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!