Customer service claims specialist Vacatures in Utrecht

Over de vacature

As a Logistics Team Lead, you will lead and support a team of Logistics Specialists responsible for managing international shipments of health-related commodities to assigned countries. You will ensure smooth, timely, and cost-effective deliveries, compliance with import/export requirements, and achievement of client expectations and performance targets. You will also act as the main point of escalation for shipment issues, coordinate with internal and external stakeholders, and drive continuous improvement in logistics processes and team performance.
In addition, you will also be responsible for:

• Overseeing end-to-end international shipments, including documentation, customs clearance, delivery, and confirmation of receipt;
• Monitoring vendor and 3PL performance, ensuring OTIF targets are met and identifying opportunities to reduce delays and costs;
• Resolving shipment issues and incidents, coordinating corrective actions, and maintaining proactive communication with clients and other stakeholders;
• Ensuring accurate and up-to-date ERP data, country profiles, shipping instructions, and logistics reports;
• Ensuring compliance with SOPs and client requirements while identifying and implementing process improvements;
• Coaching and developing Logistics Specialists, managing performance, and coordinating onboarding and training;
• Managing logistics-related complaints, supporting claims and project closeouts, and preparing reports as required.

Requirements

To be successful in this position, you need strong leadership, organizational, and problem-solving skills, with a high level of attention to detail and the ability to manage competing priorities. You should be comfortable working with complex logistics processes, analyzing performance data, and driving continuous improvement. The following qualifications are required:

• Bachelor’s degree in supply chain operations, freight, accounting, data management, or a related field, or equivalent experience;
• 5+ years of progressive experience in complex supply chain and/or transport operations; experience in commercial supply chain organizations is preferred;
• People Management experience, for example, leading 1-1's, coaching, etc;
• Advanced knowledge of Microsoft Office, particularly Word, Excel, and PowerPoint;
• Fluency in English and French , with strong communication, client relationship, and customer service skills;
• Ability to work independently and collaboratively in international, multicultural teams, manage competing priorities, and meet tight deadlines;
• Willingness and availability to travel and perform other duties as required;
• Must be eligible to work in the Netherlands and already hold the required visa/work permit.

Benefits

Our client can offer a temporary contract (with the intention to extend) through Undutchables, within an international company working for a good cause. Here are some benefits you can expect:

• 25 vacation days;
• Pension plan from day one;
• Travel expenses reimbursed;
• Holiday allowance of 8%;
• Full reimbursement for health insurance costs (for you and your partner)
• Hybrid working model (2-3x per week to the office);

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.