Customer success manager Vacatures in Lelystad

Over de vacature

Why does everyone always want to be a manager? At No Label you don’t manage stuff, you own it. We can find you where the action takes place, no office mentality from an ivory tower but 24/7 on the shop floor.

You’re the gatekeeper of customer service, no customer of yours will walk out the door unsatisfied. You are a motivator for others, you drive sales through the roof and customers see you as the face of the No Label success story.

You’ll be responsible for:

● Making sure the customers receive the best service possible

● Being a right hand to the store manager

● Running the daily store operations

● Lead the team when store manager is absent

● Oversee store processes run correctly and coming up with improvements where needed

We’re looking for someone who is:

● Service oriented

● Strong communication skills, you can keep up a conversation with anyone

● Has experience with leadership, and examples to prove this

We don’t require you to have years of experience or a ”passion” for fashion, we just need you to be adaptable and have a thirst for knowledge.

Interested?

Contact

Over de vacature

ASSISTANT STORE MANAGER, CALVIN KLEIN JEANS – LELYSTAD OUTLET Be part of an iconic story.

At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube, Instagram, TikTok)

About PVH

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.

About THE ROLE –

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.

As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.

Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Assistant Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Responsibilities include:

· Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.

· Identify opportunities to grow the business and improve performance through collaborating with others.

· Maintain corporate visual merchandising directives and standards for sales floor and back room.

· Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.

· Partner with store management team to build on business opportunities and achieve company standards and objectives.

· Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.

· Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.

· Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.

· Analyze store level reports and create action plans to improve results.

· Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds.

· Work with the Store Manager to build bench strength for key positions, including possible successors.

· Participate in weekly management meetings alongside other staff meetings.

· Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.

· Providing a great customer journey and achieving exemplary mystery shop results.

About YOU

· You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.

· You’ll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.

· You’ll be an effective communicator with the ability to cultivate belonging

· You collaborate to win and recognize and celebrate the contributions and achievements of others.

· You are courageous in giving feedback that promotes positive behavioral change.

· You adapt fast and work with pace.

· You are energetic and inspire trust showing a clear presence on the shop floor.

· You’ll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions.

About WHAT WE OFFER

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good,

as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

Over de vacature

Why does everyone always want to be a manager? At No Label you don’t manage stuff, you own it. We can find you where the action takes place, no office mentality from an ivory tower but 24/7 on the shop floor.

You’re the gatekeeper of customer service, no customer of yours will walk out the door unsatisfied. You are a motivator for others, you drive sales through the roof and customers see you as the face of the No Label success story.

You’ll be responsible for:

● Making sure the customers receive the best service possible

● Manage a team of sales assistants

● Monitor store performance, on all aspects

● Motivate, lead and guide the team

● Oversee store processes run correctly and coming up with improvements where needed

We’re looking for someone who is:

● Service oriented

● Strong communication skills, you can keep up a conversation with anyone

● Proven leadership skills or experience

● Ability to create and analyze store data

We don’t require you to have years of experience or a ”passion” for fashion, we just need you to be adaptable and have a thirst for knowledge.

Interested?

Contact

Over de vacature

Store Supervisor, FT (40 Hours) – Bataviastad

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company’s values – Act

Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality – serve as both a roadmap for our

teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values

are rallying cries, reminding us why we’re here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team’s mission of being the best. With us, you get the freedom to

go further – no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital

tools that make top performers even better.

Job Highlights

Join our sqUAd as a Supervisor (full time)

Are you ready to join a high-energy, supportive and performance-driven team dedicated to empowering athletes around

the world? We’re looking for an enthusiastic Supervisor who will be a key player on our store leadership team, serving as a

coach and mentor to other Teammates and supporting the Store Manager in accomplishing operational excellence and

achieving profitability. This role serves as a key backup to the Assistant Store Manager and supports merchandise

standards while leading and coaching teammates.

OUR VALUES:

• Love Athletes
• Celebrate the wins
• Stand for equality
• Act sustainably
• Fight on together

WE COUNT ON OUR TEAMMATES TO:

• Recruit, Coach & Retain Stars
• Unique service culture and customer experience
• Analyze Sales for Smart Moves
• Optimize Payroll for Productivity
• Maximize Merchandising Impact
• Ensure Loss Prevention & Compliance
• Lead & Rotate Key Areas for Versatility
• Maintain Store Presentation & Stock
• Cultivate Unique Service Culture

QUALIFICATIONS:

• Be passionate about our performance driven brand
• >1 year experience in a retail environment
• Outgoing personality with excellent communication skills
• Fluency in local language and / or English
• Demonstrated collaborative skills and ability to work well within a team
• Ability to work in a fast-paced environment
• Ability to work a flexible schedule

YOU’LL BE CONSIDERED A TOP CANDIDATE IF YOU HAVE:

•  Previous experience in a leadership position
• Previous experience in a retail setting

PERKS & BENEFITS:

• Generous employee discount & access to PERK discount platform
• Competitive salary
• Monthly bonus incentive pay eligibility
• Opportunities for professional development and advancement
• Work-Life Assistance Program to support health, personal, family or work-related challenges
• Feedback and value driven culture

At Under Armour we empower those who strive for more!

Apply today!

Purpose of Role

The Store Supervisor contributes to the achievement of the store’s profitability and key performance indicators by

providing customer service aligning with UA service model and accomplishing operational excellence. The Store

Supervisor serves as a coach and mentor to other teammates within a defined delegation of responsibility. This role also

serves as the go-to leader in the absence of the Assistant Store Manager and may have closing and opening

responsibilities.

Your Impact

Sales & Omni

•  Supports in driving sales and retail/omni -channel KPI target achievement.• Provides customers with detailed information about a wide selection of products.
• Brand image & Customer Experience
• Supports in training teammates to provide a service/selling culture unique to Under Armour.
• Uses advanced functional expertise to drive sales and customer loyalty in designated area of responsibility.

Retail Operations

• Train and lead teammates in the execution of daily operations aligning with UA process and policies.
• Partner with store leadership to maintain standards covering merchandise and floor sets.
• Adhere to Loss Prevention policies and advise store leadership of unusual internal or external activity.
• Assume Stock Lead responsibilities in the absence of Stock Lead.
• Communicate teammates accidents/injuries to store leadership immediately.

Leadership & Team Collaboration

• Communicate clear priorities, sales and KPI targets to sales teammates to achieve target.
• Maintain and support store safety standards and communicate concerns to store leadership.
• Support UA strategies to drive sales and operations; observe sales trends and advise store leadership ofopportunities.
• Support store and regional leadership teams and local HR during onboarding and continuous training.
• Lead/Support a Division of Responsibility (DOR) to assist with theoverall efficiency of the store. (Athlete Experience, Merchandising, Brand, Operations), if applicable

Qualifications

•  Advanced numeracy, literacy, and advanced communication skills
• Fluent in local language and basic verbal English skills
• Proficient in use of computers and other technology
• Adjusts to new ideas/methods of working
• Knowledgeable of store operations, visual merchandising, stock room, risk management & safety
• Knowledge and understanding of employment laws including compliance with federal, state, and local requirements
• Advanced selling experience and comprehensive industry understanding

Requirements

• Minimum one year experience in a sports/ apparel & footwear retail environment
• Previous supervisory experience preferred
• High School education or equivalent• Availability to work a flexible schedule, including holidays, nights, and weekends

Physical Requirements

•  Ability to handle or relocate products up to 25 lbs/12kgs
• Able to stand and move about for extended periods of time with short breaks
• Ability to freely access all areas of the store; including the selling floor, stock and register area
• Reasonable accommodations may be made to assist in performing the essential responsibilities

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment

opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy

(including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability,

marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and

testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law.

Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company,

and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is

available for applicants with disabilities upon request.