Senior courier marketing lead Vacatures

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:

This role defines the marketing strategy for courier-facing audiences and ensures that courier proposition, lifecycle communication and market activation priorities are aligned across the organisation. The role sets direction for courier attraction, activation, retention, onboarding support and in-app communication, while detailed delivery is handled by the layer below and by local market teams. The role acts as the senior CMO point of contact for courier marketing topics and does not own growth or performance marketing execution.

• Define the courier marketing strategy across priority markets, lifecycle moments and courier segments, ensuring alignment with brand, operations and market priorities.
• Govern the courier value proposition, messaging standards and channel reachability principles, ensuring that central guidance is clear and locally actionable.
• Prioritise courier marketing initiatives across attraction, activation, retention, reactivation, peak availability and incentive participation based on strategic relevance and market need.
• Oversee strategic direction for courier CRM journeys, in-app messaging, content and social campaigns, while delegating campaign execution and optimisation to specialist teams.
• Act as the senior point of contact for Operations,Country Marketing, Market Leaders and Product on courier marketing decisions, escalations and cross-functional dependencies.
• Ensure courier marketing activity supports onboarding quality, trust, recognition and community connection without duplicating growth or performance marketing responsibilities.
• Convert courier insight, campaign results and market feedback into strategic recommendations for the CMO and relevant leadership forums.

Skills and Experience:

• Brings significant experience in lifecycle, community, marketplace, workforce or customer marketing in a multi-market environment.
• Understands courier, driver, rider or supply-side audience dynamics and can translate operational priorities into clear marketing strategy.
• Applies strong judgement in prioritising strategic courier marketing initiatives across attraction, activation, retention and engagement needs.
• Builds effective partnerships with Operations, Product, Country Marketing and Market Leaders, especially where audience experience depends on multiple functions.
• Leads through strategic direction and governance, ensuring detailed campaign build, localisation and channel execution sit with the appropriate teams.
• Uses data and qualitative insight to identify courier communication gaps, proposition issues and market-specific opportunities.
• Communicates sensitive courier marketing trade-offs clearly, balancing brand reputation, operational feasibility and market needs.

Main KPIs

• Courier marketing strategy delivery against agreed planning milestones.
• Adoption and local usability of courier value proposition, messaging and channel guidelines.
• Effectiveness of courier lifecycle communication, measured through agreed activation, retention, reactivation and engagement indicators.
• Quality and timeliness of courier marketing support for priority markets, cities and supply moments.
• Courier insight integration into annual and quarterly planning.
• Stakeholder satisfaction from Operations, Product and Market Leaders on courier marketing clarity and support.

Impact on organisation
Leads the strategic courier marketing agenda globally, shaping how JET communicates with couriers across their full lifecycle - from proposition to activation. The role affects courier trust, engagement and availability across priority markets, while providing a clear senior decision point for courier marketing topics that cut across CMO, Operations, Product and local market teams.

At JET this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity and Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

The Sr. Director of Growth Marketing is a pivotal leadership position responsible for driving substantial user base expansion across 17 geographically diverse markets, while concurrently overseeing the largest marketing department within the enterprise with a substantial budget surpassing EUR 200 million.

This role plays an instrumental part in scaling the user base, optimizing marketing expenditures to achieve maximal return on investment (ROI), and cultivating a world-class growth organization. You'll strategically leverage data analytics, technological advancements, and innovative methodologies to secure the acquisition of millions of new customers and effectively re-engage previously churned users, directly contributing to the company's revenue growth and reinforcing its market leadership.

We're looking for someone who can live our behaviours of lead, deliver and care, bringing bold, data-driven strategies to push the Just Eat vision forward across multiple markets. This is your opportunity to shape the future of growth marketing on a global scale, leading teams that move fast, set clear goals, and drive excellence through tech, data, and creativity.

These are some of the key components to the position: Customer Acquisition & Activation

• Lead global SEM strategies to maximize customer acquisition efficiency through sophisticated keyword management, dynamic advertising optimization, and algorithmic bid strategies, holding teams accountable for delivering scalable growth across all 17 markets.
• Direct extensive app marketing initiatives including ASO and paid app campaigns across diverse advertising networks, setting clear goals to generate high-quality installations and maximize in-app conversion rates.
• Develop and expand a robust global affiliate program by identifying strategic partners, negotiating advantageous terms, and optimizing performance to achieve cost-effective customer acquisition at scale.
• Oversee global SEO strategy, collaborating with product and engineering teams to integrate best practices, ensuring technical excellence and localized approaches that generate significant organic traffic across all markets.

Courier Lead Generation & Supply Excellence

• Formulate and implement marketing strategies to attract close to a million qualified courier leads, utilizing digital channels and performance marketing tactics to ensure adequate supply meets evolving demand.
• Optimize campaigns to deliver target lead volumes by defined regions and courier types while maintaining efficiency levels, staying committed to achieving goals and raising the bar for operational excellence.

Marketing Technology (MarTech) Leadership

• Define and continuously develop the marketing technology stack that enables teams to run large-scale campaigns at maximum automation and efficiency, building rapidly and rolling out successes quickly.
• Drive adoption of tools for automation, personalization, customer data platforms, and comprehensive campaign management, collaborating with Data & Analytics, Product, and Tech teams to ensure seamless integration.

Media Science and Measurement

• Lead development of advanced media science capabilities, including sophisticated attribution models (Multi-Touch Attribution, Marketing Mix Modeling), incrementality testing, and comprehensive LTV analysis.
• Define critical KPIs and construct robust reporting frameworks to yield actionable insights into marketing performance, ROI, and budget allocation, cultivating a culture of rigorous experimentation and data-driven decision-making.

Target Setting & Forecasting

• Establish ambitious yet attainable growth targets and KPIs for all customer acquisition channels across 17 markets, setting clear goals and aiming higher to drive excellence.
• Develop robust forecasting models to predict performance, facilitate effective budget allocation, and align with overarching business objectives while owning your results and monitoring progress rigorously.

Performance Optimization & Experimentation

• Foster a culture of continuous improvement and rapid experimentation across all growth marketing initiatives, celebrating team wins and pushing for better outcomes.
• Implement rigorous A/B testing frameworks, analyze results meticulously, and translate insights into actionable strategies to optimize campaign performance, enhance conversion rates, and reduce CAC.

Cross-Functional Collaboration & Stakeholder Management

• Cultivate robust, collaborative relationships with local marketing teams in each of the 17 markets, breaking down silos to ensure global strategies are effectively localized and market-specific requirements are comprehensively addressed.
• Partner closely with logistics teams to synchronize marketing efforts with operational capacity, ensuring a seamless experience for both customers and couriers while stepping into their shoes to understand their needs.
• Collaborate with Product, Engineering, Data & Analytics, and Finance departments to drive integrated growth initiatives, creating clarity and efficiency across the organization.

What will you bring to the team?

• Proven experience leading large-scale, multi-market growth marketing teams and managing substantial marketing budgets (EUR 100M+) with clear goals, using tech, data, and creativity to drive excellence and achieve aggressive targets.
• Deep expertise across the full digital marketing ecosystem including paid search, app marketing, SEO, affiliate marketing, programmatic advertising, and performance marketing channels with a track record of scaling customer acquisition efficiently.

Data-Driven Decision Making & Analytics

• Strong command of marketing analytics, attribution modeling, and measurement frameworks (MMM, MTA, incrementality testing) to optimize ROI and make informed investment decisions, owning your results and getting into the details when necessary.
• Experience building and leveraging marketing technology stacks for automation, personalization, and campaign management at scale, moving fast to maximize impact.

Team Leadership & Organizational Development

• Demonstrated success building, developing, and leading high-performing marketing organizations, celebrating team wins, and creating a culture where people help one another succeed and thrive in fast-paced environments.
• Excellent stakeholder management skills with ability to influence and collaborate effectively across different levels and functions, based on respect, mutual support, and clarity of purpose.

Marketplace & E-commerce Acumen

• Experience in high-growth, entrepreneurial marketplace, e-commerce, P2P, or aggregator businesses, ideally within the food delivery, on-demand services, or platform economy sectors.
• Understanding of two-sided marketplace dynamics, including balancing customer acquisition with supply-side (courier/partner) growth to ensure operational excellence.

Innovation & Experimentation

• Track record of fostering a culture of rapid experimentation, testing, and learning to identify growth opportunities and innovative tactics, building rapidly, testing briefly, and rolling out successes quickly.
• Comfortable with change, able to challenge the status quo, and push for bold, creative solutions that aim higher and have a lasting impact.
• Experience managing marketing strategies across multiple countries and markets, with sensitivity to localization needs while maintaining global brand consistency and efficiency.
• Ability to navigate complex, matrixed organizations and align diverse teams around common objectives, creating clarity across geographies.

Media & Partner Relationship Management

• Strong negotiation skills and experience managing relationships with media partners, agencies, and ad tech vendors to secure optimal performance and pricing, holding each other accountable for results.
• Proven ability to establish centers of excellence and drive standardization while allowing for market-specific flexibility where necessary.
• Self-starter attitude with strong multitasking skills, able to manage multiple priorities simultaneously and execute quickly and efficiently in dynamic, fast-changing environments.
• Positive, proactive attitude with a strong work ethic, attention to detail, and commitment to achieving ambitious goals while being happy to give and receive feedback.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly . click apply for full job details

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Consumer Pricing is one of the most powerful and sensitive levers in our marketplace and logistics. Every fee we set affects conversion, basket size, growth, retention, courier economics and profitability. As Pricing Performance Manager, you will be the performance engine behind how we price for the consumer across our global JET markets.

You will own the measurement, experimentation and performance insights for Consumer Pricing & Fees, covering delivery fees, service fees and small order fees. You will turn data and customer insights into clear pricing opportunities, rigorous experiments and scalable decisions with measurable P&L impact. You will report to the Consumer Pricing Director within the Growth function and be based in Amsterdam or London.

You will work daily with Markets, Logistics, Finance, Marketing, Product & Tech, Data & Analytics and Growth teams, and act as the connective tissue between them. You will support a structured test-and-learn roadmap across key consumer pricing levers, make sure results are trusted and understood, and drive the scaling of what works.

These are some of the key components to the position:

• Design pricing experiments (Geo, switchback and A/B testing) with clear hypotheses, success metrics, guardrails, sample size and duration.
• Evaluate results with statistical rigor and deliver decision-ready readouts that state the recommendation, the trade-offs and the expected P&L impact (growth and profitability). Present pricing insights and recommendations to senior stakeholders in a clear, concise and compelling way.
• Diagnose performance drivers such as fee changes, mix, seasonality, competition and courier cost, and explain what is moving the numbers and why.
• Extract, query and model data from our data platform to support analysis and commercial decision making.
• Build and maintain self-serve tooling that give markets and leadership a clear, trusted, single view of consumer pricing performance.
• Define the pricing measurement framework working closely with with Data & Analytics (DNA Growth), including metrics, guardrails, attribution and causal impact methodology.
• Partner with local Markets to adapt global pricing results to local context, and bring local insights back to the global team. Work with Logistics and Finance to align pricing decisions with cost-to-serve, courier economics and profitability and growth targets.

Excited by the intersection of commercial decisions, experimentation, tech, ML and large scale strategic decision-making? This is the team for you!

What you'll bring to the table

• Demonstrable experience in pricing, performance management, experimentation, analytics or a related analytical role, ideally in marketplace, e-commerce, delivery or consumer tech. Familiarity with consumer pricing (e.g. delivery fees, service fees, small order fees) or related levers such as subscriptions and promotions is a plus.
• Clear communication skills and the ability to simplify complex data and pricing insights for diverse stakeholders, including senior leadership.
• Hands-on experience designing, running and evaluating experiments, with a solid grasp of statistics, causal impact measurement and common pitfalls such as novelty effects, interference and multiple testing.
• Strong technical skills in data extraction, analysis, AI and tooling (e.g. SQL, Claude, Toqan, Tableau, etc.).
• Experience operating in a multi-market, multi-stakeholder environment by balancing global scale with local nuance. Ability to influence and drive alignment across markets and functions.
• Bias for ownership and speed, moving from insight to committed action with urgency and rigor.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable, our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, diversity & belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!