Medewerker customer relations Vacatures

Over de vacature

Wat ga je doen:

Als Medewerker Customer Relations bij deze organisatie ben jij het eerste aanspreekpunt voor klanten. Je beantwoordt vragen via telefoon en mail, je zorgt dat orders goed in het systeem komen en je lost klachten op, zodat de klant weer tevreden is. Je onderhoudt niet alleen de relaties, je bouwt ze ook verder uit. Achter de schermen houd je de orderportefeuille in de gaten en bewaak je projecten om het assortiment te verbeteren. Daarbij werk je nauw samen met collega's van andere afdelingen. Geen dag is hetzelfde, en jij zorgt dat alles soepel loopt.

Wat wij bieden:

• Een passend salaris op basis van je ervaring en vaardigheden in een range van €2800 tot €3200
• Een baan van 32 tot 40 uur in dagdienst;
• Mogelijkheid om hybride te werken;
• 26 vakantiedagen bij een fulltime dienstverband (naar rato bij parttime);
• Pensioenregeling;
• Personeelskorting op het assortiment;
• Lunchen in de bedrijfskantine tegen gereduceerd tarief;
• Een gezellige activiteitencommissie die leuke uitjes organiseert;
• Diverse groeimogelijkheden, afhankelijk van jouw ontwikkeling.

Over het bedrijf:

Je komt terecht bij een internationale B2B-groothandel in accessoires voor auto's, fietsen, motoren en aanhangers. Klanten kunnen hier alles op één plek regelen, van eigen merken tot bekende A-merken. De organisatie is een toonaangevende speler in de Benelux en wil internationaal verder groeien. Het is een dynamisch bedrijf met een informele sfeer en korte lijnen, waar je als Customer Relations-medewerker nauw samenwerkt met onder andere Inside Sales, Marketing, Logistiek en IT.

Vereisten:

• MBO werk- en denkniveau;
• Affiniteit met retail, doe-het-zelf en/of automotive;
• Goede beheersing van de Nederlandse en Engelse taal. Duits of Frans is een pré;
• Je bent klant- en resultaatgericht en hebt een positieve houding;
• Je werkt graag in een team, maar ook zelfstandig;
• Goede kennis van Outlook, Word en Excel.

Over de vacature

Wat ga je doen:

Als Sales Support Medewerker bij deze organisatie in Eindhoven ben jij de organisator achter de commerciële processen. Je houdt overzicht, zorgt dat taken worden opgepakt, schakelt met de juiste mensen en houdt het hoofd koel als het druk is, en druk wordt het... Van 's ochtends vroeg tot 's middags ben je bezig met een mix van administratie, commercie en stakeholdermanagement. Geen dag hetzelfde, geen moment dat je achterover leunt.

En voor wie wil groeien: deze functie biedt op termijn een duidelijk pad richting een leidinggevende rol.

Wat wij bieden:

• Een passend maandsalaris, afhankelijk van je salaris binnen een range van €3100 tot €3500;
• Flexibele werktijden;
• Mogelijkheid om na je inwerkperiode deels hybride te werken;
• 26 vakantiedagen;
• Pensioenregeling;
• Een contract direct bij de werkgever;
• Iedere werkdag een gezonde lunch;
• Een moderne werkomgeving waar samenwerking centraal staat.

Over het bedrijf:

Je komt terecht bij een groothandel in auto-, fiets-, motor- en truckaccessoires met ruim 80 jaar ervaring, inmiddels een internationaal bedrijf dat duizenden klanten wereldwijd bedient. Je werkt in een hecht Inside Sales team van 4 collega's en schakelt dagelijks met Customer Relations, Marketing, Logistiek en IT. Samenwerken en initiatief nemen worden hier gestimuleerd, en er is volop ruimte om jezelf te ontwikkelen.

Vereisten:

• MBO+/HBO werk- en denkniveau;
• Een aantal jaar ervaring in bijvoorbeeld een administratieve rol;
• Sterke communicatieve en organisatorische vaardigheden;
• Goede kennis van Excel en affiniteit met data;
• Je bent analytisch en ziet kansen in cijfers en processen;
• Je bent flexibel, proactief en hebt oog voor detail;
• Goede beheersing van de Nederlandse en Engelse taal.

Over de vacature

In this role, you will combine sales administration with proactive customer contact. Working closely with the sales, production and logistics teams, you will ensure smooth order processing, deliver excellent service and help identify commercial opportunities.
Your responsibilities will include:

• Preparing quotations, sales documentation and customer correspondence.
• Processing and monitoring customer orders from entry through to delivery.
• Coordinating order fulfilment with production, logistics and other internal departments.
• Maintaining accurate customer and commercial information in company systems.
• Supporting the sales team with administrative and operational activities.
• Preparing sales reports, analyses and performance updates.
• Maintaining regular contact with customers and dealers by phone and email, responding promptly to enquiries.
• Following up on quotations, sales opportunities and customer requests.
• Identifying upselling and cross-selling opportunities within existing accounts.
• Building long-term customer relationships, monitoring satisfaction and proactively addressing concerns.
• Supporting lead generation and the development of new business opportunities.
• Contributing to sales targets and business growth objectives.

Requirements

• Experience in sales support, customer service, inside sales or a similar commercial role.
• Professional fluency in Dutch and French.
• Strong communication skills and a customer-focused mindset.
• Excellent organisational skills and attention to detail.
• A proactive, solution-oriented approach and a willingness to take ownership.
• The ability to manage multiple priorities in a dynamic working environment.
• Good analytical skills and confidence working with data and reports.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with ERP systems is an advantage.
• Experience in an international B2B environment is an advantage.

Benefits

• A monthly salary of €3,600 - €4,200.
• A full-time position of 40 hours per week.
• 38 holidays (25 vacation days plus 13 ATV days)
• A year contract at the client with the intention to extend the contract
• A collaborative and supportive working environment.
• Opportunities for professional development and career growth.
• Travel Allowance
• Pension Scheme

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Are you a customer-focused professional with a passion for providing excellent service?
In this role, you will be the central point of contact for German-speaking B2B clients, ensuring a smooth and efficient process from inquiry to delivery. Your main objective is to strengthen customer relationships by offering tailored commercial and technical solutions. This position is ideal for a proactive and detail-oriented individual who excels at managing multiple tasks and enjoys being part of a collaborative international inside sales team.

Key Responsibilities:

• Acting as the first point of contact for German-speaking B2B clients, handling technical, commercial, and logistical inquiries.
• Managing all incoming and outgoing communication via phone and email, ensuring timely and effective responses.
• Collaborating closely with internal departments such as Logistics and Finance to ensure accurate and timely order processing and delivery.
• Handling customer complaints, returns, and resolving issues efficiently to maintain high levels of customer satisfaction.
• Maintaining accurate and detailed records of all customer interactions and orders within the CRM system.
• Supporting the wider sales team/account managers with quotations and to improve service quality and enhance customer satisfaction.

Requirements Requirements:

• Fluent German (C2) - both spoken and written, as well as a familiarity with German working culture.
• Professional English (C1) skills.
• Experience in a similar B2B customer service or inside sales role.
• Strong communication skills with a service-oriented mindset.
• Eager to learn and grow within the role.
• Interest in a technical product and the ability to grasp complex concepts.
• Ambitious and proactive with a problem-solving attitude.
• Living in the Alkmaar or Amsterdam area

Benefits Offer Details:

• 7 month contract to start with prospect for long-term renewal
• Start date ASAP
• Salary: €2.800 - €3.200 gross monthly, based on full-time.
• Travel costs covered.
• Pension contribution included.
• 25 days holiday per year.
• Bonus based on company performance.
• The opportunity to work in a dynamic and international team environment within a growing company.

You can work from home 1 day a week, but training will be 100% at the office. Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

What will you do?

• Manage and process customer orders accurately and efficiently.
• Maintain customer records, quotations, and sales activities within the CRM system.
• Build and maintain strong relationships with B2B customers and dealers in the region of Spain and Portugal
• Provide professional pre-sales and after-sales support via phone and email.
• Answer commercial and technical customer inquiries and coordinate solutions with internal departments.
• Inform customers about product availability, promotions, order status, and delivery information.
• Proactively identify sales opportunities and introduce new products and offers to customers.
• Collaborate closely with colleagues from Sales, Customer Service, Marketing, Logistics, and Technical Support to ensure excellent customer satisfaction.
• Support daily sales operations using CRM systems and other digital tools.

Requirements

Who are you?

• Full professional proficiency in Spanish (C1-C2 level) and Portuguese (C1-C2) + strong communication skills in English.
• Minimum of 2 years of experience in B2B sales, account management, customer service, or a similar commercial role
• Experience as a musician, music retailer, studio professional, or active band member is considered very important
• Experience working with Spanish- speaking customers or business partners.
• Strong communication and relationship-building skills.
• A proactive, organized, and customer-oriented mindset.
• Living in the Netherlands.
• A valid driver's licence is an advantage.
• A genuine passion for music and musical instruments is highly preferred.
• You have the valid working permit for the Netherlands
• Ideally, you are based in the Uithoorn or Vinkeveen area. The location is easily accessible by car, public transport connections are more limited.

Benefits

• The start date is ASAP - Full-time position (40 hours per week).
• Please note: this is 100% onsite (NO hybrid)
• Salary: Starting from €2.800 - €3.000 gross per month, depending on experience.
• Initial 7-month contract with the intention of long-term employment.
• Pension scheme (50% contribution) and travel allowance (EUR 0,25 per km)
• Holidays: 25 days
• International and informal working environment.
• Working hours from 8:30 - 17:00 hrs - from Monday until Friday
• Employee discounts on musical instruments and related products.
• Opportunities for professional growth and development within the music industry.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

You'll be the primary contact and service provider for clients and their customers. Ensuring quality operational services are delivered to all business partners and associates.

Customer Service

• To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
• To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document
• To ensure that all information provided is verified and recorded accurately within the Acquis system
• To maintain an effective working relationship with Lessors, Customer’s Insurance Brokers/Companies and Suppliers providing the highest standards in customer service at all times
• To deal with all correspondence within agreed time scales ensuring that our client’s insurance criteria is met
• To support our client/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing Acquis Insurance Management or its business partners
• To ensure that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any time
• To be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met if not exceeded
• To be able to deal with any complaint/expression of dissatisfaction made within agreed steps as set out with our complaints handling policy
• To Liaise with the senior management team regarding any issues which may arise
• To support fellow team members to ensure that business as usual is maintained
• To act as mentor/buddy to less experienced staff to ensure that they reach the required standard
• To adhere to the ‘Best Practice’ document at all times
• To carry out any additional duties which the company may require from time to time

Claims

• Obtain an appropriate statement according to the value and type of loss from the parties reporting the claim
• Investigate and gather all necessary documentation/evidence required to verify the loss
• Determine types of loss
• Evaluate coverage in place
• Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
• Enter information into the claims system after obtaining pertinent facts regarding the loss
• Notify insurer of claims outside the delegated limit of authority
• Proactively chase outstanding information/documents in accordance with agreed standards
• Notify customers of any delays with their claims
• Notify insurers immediately of any claim with questionable coverage, for their evaluation
• Investigate potential subrogation, contribution, recovery and salvage
• Arrange for damaged equipment to be inspected and cause of loss ascertained.
• Arrange for repair or replacement of the equipment with an approved supplier
• Review all documents and facts to determine the type of settlement
• Instruct an outside adjuster if the claim is over the limit of authority
• Comply with recommendations made by insurer, and/or internal auditors
• Ensure that complaints are handled in accordance with FCA and insurers guidelines
• Prepare and issue payments

Requirements

Fluency in spoken and written English, Swedish and Norwegian is essential.Ability to work as part of a team and on an individual basisCustomer Service orientatedGood Communication SkillsGood Interpersonal SkillsFlexibleSelf-motivatedConscientiousAttention to detailOrganisedConflict resolution skillsProblem solving skillsPrevious claims experience (advantageous)Experience of complaint handlingEducated to an acceptable level country specific

Benefits

• Start - January 2027
• Full-time role (37,5 hours a week)
• Pension Scheme with 5% employer/employee contributions
• 8% holiday allowance
• Quarterly performance bonus (not fixed)
• NS Flex Card - 100% travel reimbursement
• 25 days annual leave
• Hybrid Working Policy – 3 days in the office (after training)
• 2 events a year in UK
• Training and Development opportunities

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

What you will do:

• Sales Acquisition: Find new sales opportunities, prospecting by cold calling and making appointments for the area sales manager. Setting targets with management.
• Client Relationship Development: Build relationships with new and existing clients to drive business opportunities. Advising and providing quotes based on customer needs, and reaching out to maintain relationships by communicating new products and events.
• Reporting and Administration: Be responsible for all completing administrative tasks related to sales. Forwarding incoming calls.

Requirements Who you are:

• Experience in cold acquisition (B2C or B2B)
• Excellent communication skills in Dutch (C1+) and English
• Organized and good time management skills. Good at keeping a comprehensive overview.
• Able to receive feedback and implement changes accordingly.
• Commercially minded, charismatic, great problem solver, and used to working in a fast paced environment.

Benefits What the company offers:

• Working from home 1-2 days per week
• Bonus structure based on KPIs
• 28 holidays
• Pension Plan
• Partial travel reimbursement
• Thorough onboarding and growth opportunities
• Once a year work event in France and other outings with the team
• Modern office in the heart of Amsterdam

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.