Manager automation engineering Vacatures

Over de vacature

Our client is looking for a Senior Technical Project Manager to support the expansion and modernization of their manufacturing operations in Breda.In this role, you will lead multiple technical IT projects and workstreams, focusing on the implementation of new manufacturing technologies, automation systems, and digital solutions. Projects may include the deployment of new packaging lines, manufacturing system integrations, digital twin technology, smart vision systems, and other digital manufacturing innovations.You will work in a complex matrix organization, collaborating closely with Engineering, IT, Automation, Quality, Operations, external suppliers, and global technology teams. As the Project Manager, you will coordinate specialists from different departments and ensure projects are delivered successfully, from initial planning through implementation, validation, and operational handover.The position is primarily focused on project management rather than hands-on technical work. While an understanding of manufacturing technologies is important, you will be supported by technical specialists and global experts throughout the projects.Your main responsibilities will include:

• Lead complex technical IT and digital manufacturing projects from initiation through implementation and operational handover.
• Manage multiple projects and workstreams simultaneously, ensuring priorities, timelines, budgets, and deliverables remain on track.
• Develop and maintain detailed project plans, including milestones, resources, dependencies, risks, and key decisions.
• Coordinate the implementation and integration of manufacturing technologies, automation systems, digital solutions, and supporting infrastructure.
• Work closely with Engineering, Quality, Operations, IT/OT, Automation, and Validation teams to ensure successful project delivery.
• Manage relationships with internal stakeholders, external vendors, system integrators, and equipment suppliers.
• Coordinate technical requirements, design reviews, testing, qualification, validation, and system release activities.
• Identify potential risks, resolve challenges, and manage changing priorities within a complex manufacturing environment.
• Ensure projects comply with GMP, quality, cybersecurity, validation, and data integrity requirements.
• Support change management activities, including the introduction of new technologies, employee training, and operational readiness.
• Communicate project progress, challenges, and recommendations clearly to stakeholders at different organizational levels.
• Ensure appropriate documentation, support, ownership, and training are established before handing over completed projects to operational teams.

Requirements To be successful in this role, you bring:

• A Bachelor's or Master's degree in Engineering, Automation, Manufacturing Systems, Information Technology, Project Management, or a related field.
• Approximately 10-15 years of project management experience, preferably involving technical IT, manufacturing technology, automation, or digital transformation projects.
• Previous experience working within the pharmaceutical or biopharmaceutical industry, preferably in a large and complex manufacturing organization.
• Strong knowledge of GMP requirements and experience managing projects within a GMP-regulated environment.
• Experience managing complex technical projects from planning and design through implementation, validation, and operational handover.
• Experience working in a matrix organization, coordinating specialists and stakeholders from different departments.
• Strong project planning, risk management, problem-solving, and organizational skills.
• The ability to manage multiple projects and changing priorities while maintaining a clear overview.
• Excellent interpersonal and communication skills, with the ability to connect with people at different organizational levels.
• Professional fluency in English.

The following experience would be considered an advantage:

• Knowledge of manufacturing systems, automation, SCADA, MES, IT/OT integration, digital manufacturing, or data platforms.
• Familiarity with technologies such as IIoT, Smart Vision, Digital Twin, or PlantPulse.
• Understanding of validation, commissioning, change control, and system lifecycle management.
• Project management certification such as PMP, PRINCE2, Agile, or equivalent.

Benefits

• This is a full-time position for 40 hours per week, initially for approximately one year via Undutchables, with the possibility for extension.
• The standard working model is hybrid, with three days per week in the office in Breda.
• Travel reimbursement
• 30 Holidays
• Pension scheme

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As Senior Customer Service Manager, you will take ownership of a growing international customer service operation, combining daily team leadership with practical improvements in service quality, processes and technology.Reporting to the Director of Strategy and Operations, you will lead a department of 40+ colleagues, including a small team in Shanghai, with plans to grow to 50 - 55. You will work closely with international retail and functional teams, including stakeholders in the US.Your first priority will be to build trust, strengthen team cohesion and create a supportive environment with clear expectations. You will stay close to the work: reviewing customer cases, coaching colleagues and answering enquiries yourself when volumes peak. Over the next 6 - 12 months, you will also drive improvements in automation while preserving the personal attention customers expect from a premium brand.

Your responsibilities will include:

• Build a positive team culture through approachable leadership, regular coaching and clear communication, balancing individual support with accountability.
• Support recruitment, onboarding and development as the department grows, helping new and existing colleagues work confidently and consistently.
• Lead, coach and motivate the team through regular individual conversations, team meetings and clear performance expectations.
• Translate customer service objectives into practical plans and KPIs, balancing customer satisfaction, service quality and operational efficiency.
• Stay actively involved in daily customer service: review cases, identify recurring problems and help answer enquiries during backlogs or periods of high demand.
• Lead practical improvements to service workflows, CRM tools and automation over the next 6-12 months, working with existing systems and collaborating with Product and technical colleagues to implement changes.
• Build and maintain your own dashboards and reports to monitor service quality, workloads, response times and customer trends, turning findings into clear actions for the team and leadership.
• Collaborate with Product, Engineering, Retail Operations and international teams to resolve issues and deliver a consistent service experience.
• Take ownership of escalations and high-priority customer matters, supporting the team in finding timely and effective solutions.

This is a full-time role of 38-40 hours per week, based in Amsterdam. A strong presence on the floor is essential, with attendance at the office expected five days per week and reasonable flexibility for occasional personal appointments. Requirements Requirements

• Between six to eight years of experience in customer service management, with a track record of leading teams and delivering meaningful service improvements.
• An approachable, calm and grounded leadership style. You build trust, listen carefully and coach people towards better performance, combining empathy with clear expectations.
• Experience in a sizeable international customer service operation, ideally within a large corporate, technology, retail or similarly customer-focused environment.
• Strong familiarity with customer service software, CRM systems and process improvement. You understand effective service operations and are comfortable working hands-on with existing systems.
• The ability to translate data into practical decisions while keeping both the customer experience and the needs of your team in view.
• Strong analytical skills and the ability to independently build dashboards and reports using customer service data, identify trends and translate findings into practical improvements.
• Excellent communication and stakeholder management skills, with experience collaborating across locations and cultures.
• Fluent English; an additional European language is an advantage.
• Availability for 38-40 hours per week and willingness to work on site in Amsterdam five days per week.
• Experience improving customer service processes, together with a practical understanding of automation opportunities and the willingness to learn and implement new tools.
• A genuine interest in hands-on customer service management, including reviewing and handling customer cases yourself when needed. You enjoy detail, take initiative and follow improvements through to implementation.

Benefits

• A gross annual base salary of €70,000 - €100,000, depending on relevant experience and seniority, plus holiday allowance.
• A performance bonus opportunity of 10%, with 50% linked to team results and 50% to agreed individual project goals.
• An initial 12-month employment contract, with a preferred start as soon as possible.
• A clothing allowance and a 40% employee discount on the brand's products.
• A one-week product and brand training programme in Antwerp.
• Ownership and room to make meaningful decisions, develop your team and improve customer service operations in an international environment.

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.