Customer service after sales specialist Vacatures

Over de vacature

As a Customer Service & After-Sales Specialist, you will play an important role in ensuring smooth daily operations and a positive customer experience. Your responsibilities will include:

• Customer Support: Handle enquiries from French-speaking customers, consumers, and the Sales team via email, phone, and digital platforms.
• Order Management: Process and monitor customer orders, including export orders, ensuring accurate and timely registration in SAP.
• After-Sales Service: Coordinate product repairs, warranty-related enquiries, and faulty product cases, working closely with customers and service centres across Europe.
• Returns & Complaints: Manage product returns, investigate order or delivery errors, and coordinate solutions with the warehouse and Sales teams.
• Digital Platform Management: Work daily with multiple digital platforms, including SAP, B2B ordering systems, and customer service ticketing tools.
• Ticket Management: Use the customer service ticketing system to track enquiries, manage requests, and ensure timely follow-up.
• Internal Collaboration: Work closely with international colleagues to resolve customer issues and ensure efficient processes.
• Continuous Improvement: Identify opportunities to improve customer service processes, contribute to team KPIs, and help maintain high customer satisfaction.
• Data Analysis & Problem-Solving: Use Excel and information from different systems to investigate order discrepancies, identify issues, and support accurate order processing.
• Flexible Team Support: Take ownership of different tasks, adapt quickly to changing priorities, and actively support colleagues during busy periods.

Requirements To be successful in this role, you are a customer-oriented professional who enjoys combining customer interaction with analytical thinking and working with digital systems. You are proactive, flexible, and comfortable managing different tasks in a fast-paced, international environment.

• French at C2 level and English at a professional working level, both written and spoken.
• At least 2 years of relevant experience in B2B customer service
• Experience working in an international or/and B2B environment is a strong advantage.
• Strong Excel skills and an analytical mindset: You enjoy working with data, investigating discrepancies, identifying patterns, and finding practical solutions.
• Digitally savvy: You are confident working with multiple systems and platforms simultaneously and can quickly learn new software.
• Experience with SAP, B2B ordering platforms, or ticketing systems is a strong advantage.
• Good knowledge of Microsoft Office, particularly Excel, Word, and Outlook.
• Customer-focused and analytical: You enjoy communicating with customers just as much as working behind the scenes with systems, orders, and data.
• Strong problem-solving skills: You take initiative to investigate issues, resolve customer enquiries, and identify opportunities to improve processes.
• Positive and energetic personality: You bring enthusiasm to the team, enjoy collaborating with colleagues, and are always willing to lend a helping hand.
• Flexible and adaptable: You enjoy variety in your work, can manage multiple responsibilities, and remain organised when priorities change.
• Strong communication and organisational skills, with the ability to work independently and as part of an international team.
• An interest in sports, outdoor activities, or fishing products is a nice bonus, but not required!

Please note: We are unable to offer visa sponsorship for this position. Candidates who already live within commuting distance of Breda will be given preference over those who would need to relocate from abroad or from a location further away. Benefits

• Hybrid working model: 3 days in the office and 2 days working from home after the onboarding period.
• Home working allowance.
• Direct contract with the company: 1-year initial contract with the intention of a permanent contract thereafter.
• Pension scheme.
• Travel allowance of €0.23 per kilometre.
• 25 vacation days per year (based on a full-time employment contract).

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

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Over de vacature

Are you eager to build up technical skills and having your long term career within the technical industry?
What will you do?
After sales support to dealers across EMEA:

• E-mail and helpdesk support by using CRM system
• Interact directly with customers to diagnose and solve technical problems in a set time frame
• Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
• Inspect cases for technical complexity and advise our customers timely with quality
• Direct support to dealers and distributors by onsite interventions
• Check product documentation for completeness and accuracy
• Communicate with development teams in order to find solutions
• Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.

Exhibition support

• Installation, operating and dismantling of machines for exhibitions
• Advising customers about specific applications and supporting sales during the show
• Try to get leads together with our sales team on the booth

Training

• Organizing and hosting technical trainings for dealers and distributors
• Monitoring dealer skills and alerting management about technical issues
• Elaborate the knowledge base for internal / external use

Refurbishing of second hand machines

• Inspection and repair of returned / used machines for re-sale
• Maintenance of machines located in the showroom
• Inspection and repair of damaged machines

Warranty check

• Checking and approving warranty claims from our dealers
• Advising our warranty department about proper warranty terms and conditions

Sales support

• Advising and training sales department persons about machine specifications, proper usage and features
• Advising sales when specific applications or machine requirements arise

Customer service support

• Supporting customer service department with questions about delivery conditions and availability of parts

Requirements Who are you?
Education

• MBO electronics /mechanics or HBO level, gained through work experience
• Fluent written and oral communication skills in English
• Fresh graduates
• More than average mechanical engineering machinery-skills gained through trainings or schooling

Work experience

• 1-4 year of experience maximum!
• Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.
• Experience in a similar/ printing industry is strongly preferred.
• Experience repairing machineries is a must! (Including assembling and disassembling of big machinery independantly)
• Experience in mechanical engineering R&D

General:

• Customer and service minded attitude and highly motivated
• Eager to learn new technology
• Travelling throughout EMEA on a regular basis
• Team player
• Organized
• Flexible
• Good communicative skills and technical minded / tech savvy
• Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)
• Candidates must hold a valid working permit, our client can not offer sponsorship for this role
• You must have an EU driver's license

Our client is prepared to invest in starting technicians who are highly motivated. Our client is open for fresh graduates who have a proven hands-on mechanical engineering and machine repairs record. Benefits

• This is a long term position - based on full time
• The salary is between EUR 2800, and max. EUR 3000, per month gross, based on full time. The salary is depending on education, experience and industry background.
• Travelcost will be reimbursed
• The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

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Over de vacature

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

The Opportunity:

We are “Avantor”, a Fortune 500 company, leading global provider of mission-critical products and services to customers in the BioPharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve.

We are currently looking for an External Product Specialist for our Life Science Product Portfolio to join our business on a full time basis. Your role territory will cover the North region of the Netherlands.

In your role, you will support our Account Managers by providing specialist product support for our Life Science portfolio of products at our BioPharma customers.

What you'll do on a typical day

Promote and sell our Life Science portfolio of products both directly to our customers and through our Account Managers.

Provide technical and product support to account managers.

Organise and attend regular visits with customers, fulfilling sales and margin targets.

Provide weekly reports to your Sales Manager and maintain customer data, showing visits attended, prospects, and other tasks.

Establish positive relationships with suppliers to ensure support for business growth via joint marketing activity and price support.

What you'll need to be successful at Avantor

Knowledge of Life Science Products is essential

Extensive sales experience or relevant occupational experience to ensure maximisation of sales opportunities and growth. Any major or key account management experience is desirable.

Excellent Dutch and English (verbal and written) communication skills as you will be communicating with various stakeholders both internally and externally

Strong IT skills, including proficiency with the Microsoft Office package and good report writing ability

What you'll do

• Develop and grow a portfolio of Life Sciences customers across the South Netherlands territory, with responsibility for both existing business and new customer acquisition.
• Identify, qualify and develop new commercial opportunities through active prospecting, customer visits, networking, scientific events and other relevant channels.
• Understand customers' scientific applications, workflows and challenges and recommend appropriate technical solutions from our Life Sciences portfolio.
• Promote our products and solutions through technical presentations, demonstrations, seminars, workshops and customer events.
• Build strong relationships with researchers, laboratory managers, procurement teams and other relevant customer stakeholders.
• Manage opportunities throughout the sales cycle, from initial qualification through quotation, negotiation and closing.
• Prepare commercial proposals, negotiate pricing and commercial conditions, and follow up on customer projects.
• Work closely with Account Managers to develop strategic customers and identify cross-selling and growth opportunities.
• Collaborate with our technical support, marketing, customer service and other internal teams to provide a strong customer experience.

What you'll need to be successful

• Education: A Master's degree or equivalent higher education in Life Sciences, such as Biology, Biotechnology, Biochemistry, Molecular Biology or a related scientific discipline. A combined scientific and commercial background would also be relevant. A PhD in a Life Sciences discipline is considered an advantage.
• Experience: Previous experience in B2B sales of scientific products, solutions or services is expected. Experience working with research laboratories or Life Sciences customers would be a strong advantage.
• Scientific knowledge: Good understanding of Life Sciences research environments, ideally including cell biology, molecular biology and/or protein analysis.
• Commercial mindset: Strong customer orientation with the ability to identify needs, develop opportunities and translate scientific challenges into relevant solutions.
• Communication: Strong communication, presentation and negotiation skills, with the ability to engage both scientific and commercial stakeholders.
• Languages: Excellent Dutch and English, both written and spoken, as the role requires regular communication with customers as well as an international internal and supplier network.
• Organisation: Ability to work independently, organise your own territory and priorities, and maintain a strong level of field activity.
• Digital skills: Comfortable working with CRM systems and standard Microsoft Office applications.
• Mobility: Willingness and flexibility to travel regularly throughout the territory.

What we offer

This opportunity offers the chance to work within a dynamic environment with the possibility to develop your personal and professional skills.

We are offering a competitive salary, 7 month contract that will be extended after a successful performance review, company car, car allowance, along with a bonus scheme and other benefits.

We are currently looking for an External Product Specialist - Life Sciences to join our VWR Life Sciences team on a full-time basis, covering the South region of the Netherlands.

Are you passionate about Life Sciences, customer engagement and business development? In this field-based role, you will be responsible for developing and growing a portfolio of Life Sciences customers across your territory.

You will work with customers active in academic research, healthcare, biotechnology, biopharma and industrial Life Sciences, supporting their needs across areas such as cell biology, molecular biology and protein analysis.

Working closely with our Account Managers, suppliers, technical specialists, marketing and internal commercial teams, you will identify customer needs and translate them into relevant technical and commercial solutions from Avantor's broad Life Sciences portfolio.

What we offer

This role offers the opportunity to work in a broad and dynamic Life Sciences environment, combining scientific expertise, customer interaction and commercial responsibility.

You will have access to a wide portfolio of Life Sciences technologies and suppliers and will work within an international team, with opportunities to further develop both your scientific and commercial skills.

A competitive compensation package, company car, bonus scheme and additional benefits are provided in line with Avantor's local employment conditions.

Ready to take the next step in your career? We'd love to hear from you!

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