Customer care medewerker Vacatures in Schimmert

Over de vacature

Greenleaf Corporation, a privately held business that is headquartered in Saegertown, PA, USA is a world leader in manufacturing advanced carbide and ceramic cutting tools for the metal working industry. We continue to build on over 80 years of innovation, which centers on supplying customers with productive solutions to every metal cutting situation. For our European office in Schimmert the Netherlands we are looking for a

Team Lead Customer Service

Full time (40 hours a week)

Essential duties and responsibilities

In the position as Team lead customer service you, together with the customer service team are responsible for the entire quoting, order, and logistics process. You lead, support and motivate the customer service team on a daily basis.

• Together with the team you ensure customers receive timely, professional, and solution-oriented support.
• You monitor service quality, response times, and customer satisfaction. Coach team members and support their professional development.
• Identify knowledge gaps and organize training and knowledge-sharing within the team. Act as a point of escalation for complex customer issues.
• Encourage collaboration, ownership, and continuous improvement within the team.
• Conduct regular team meetings and one-to-one conversations.
• Support recruitment, onboarding, and development of new team members.

Requirements for success

• Experience in Customer Service required
• Excellent skills on Microsoft Excel and data visualization preferred
• Decision making skills, including the ability to quickly understand and analyze new information and situations.
• Previous experience coordinating or leading a team.
• Strong organizational and planning skills.
• Excellent communication skills.
• A customer-focused and solution-oriented mindset.
• The ability to prioritize and remain calm when dealing with multiple requests.
• A proactive attitude and a willingness to take ownership.
• The ability to coach, motivate, and develop colleagues.
• An eye for detail without losing sight of the bigger picture.
• An interest in improving processes and ways of working.
• Good command of English and Dutch

What does Greenleaf offer you

• An annual contract (with a view to a permanent contract)
• A competitive salary
• Participation in our pension plan
• 26 paid vacation days (based on a full-time contract)
• 8% holiday pay
• Working in an international environment
• Opportunities for development and growth within the organization

Over de vacature

Greenleaf Corporation, a privately held business that is headquartered in Saegertown, PA, USA is a world leader in manufacturing advanced carbide and ceramic cutting tools for the metal working industry. We continue to build on over 80 years of innovation, which centers on supplying customers with productive solutions to every metal cutting situation. For our European office in Schimmert the Netherlands we are looking for a

Customer Service/ Shipping Representative

Full time (40 hours a week)

Essential duties and responsibilities

In the position as Customer Service/ Shipping Representative you are, together with the team responsible for the entire quoting, order, and logistics process. As a customer service/ Shipping representative you are the first point of contact for our customers. A day at the customer service/ shipping department is never the same. You receive orders by phone, e-mail or through customer portals and complete the entire order entry process accurately and in a timely manner. You support internal and external customer inquiries on pricing and availability issues, and you are responsible for the shipping process of the ordered products, including arranging all the logistics and arranging the required customs documentation.

Requirements for success

• Experience in Customer Service required
• Excellent skills on Microsoft Excel and data visualization preferred
• Decision making skills, including the ability to quickly understand and analyze new information and situations.
• Ability to adapt to changing business requirements
• Creative problem-solving skills and commercial decision-making ability
• Fluent in English and Dutch.
• You know how prioritize and you are stress resistant.
• You are a team-player, enthusiastic, flexible, eager to learn and able to work independently.

What does Greenleaf offer you

• An annual contract (with a view to a permanent contract)
• A competitive salary
• Participation in our pension plan
• 26 paid vacation days (based on a full-time contract)
• 8% holiday pay
• Working in an international environment
• Opportunities for development and growth within the organization within short term.