Customer care medewerker Vacatures in Maastricht
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Query Handling Agent
- Dienstverband
- Tijdelijk
- Werklocatie
- Flex
- Opleiding
- MBO
- Functiegroep
- Klantenservice, Callcenter & Receptie
- Branche
- Overige Sectoren
Over de vacature
We are looking for a new Query Handling Agent for the Accounts Receivable team. No two days are the same in this dynamic environment. Are you a strong communicator and do you enjoy helping customers? Then this position at the DHL Shared Service Center is perfect for you!
what we offer
- €2900 a month
- Bonus incentives and a strong pension scheme
- Wide range of training possibilities
- 38 hours a week (fulltime)
- Shared Service Center, Maastricht
- Dynamic environment
who are you
Thanks to your experience with complex customer queries, you understand customer problems and know exactly how to address them. You're passionate about customer contact and driven by the desire to help and inspire customers. You're looking for a dynamic environment where no two days are the same and where your high stress tolerance can truly shine.
- You have strong communication skills in the language combination below;
- Fluent in English, French and Italian;
- You are customer oriented;
- You know how to multitask and like to work in a team;
- You have strong IT skills;
- You are eager to learn;
- You work result-oriented.
what will you do
As Agent Query Handling you are responsible for the accurate, professional and timely handling of customer questions. You research and solve them, always meeting the quality standards of our customers.
You are also an expert in billing and customs matters within the department. You help to find solutions to the most complex questions and thus contribute to the effective settlement of debtor cases.
- Solve customer inquiries in accordance with DHL standards;
- Log/update questions in ERP system quickly and accurately;
- Promote self service functionalities actively and/or ensure that customer questions are addressed structurally so that they do not recur;
- Ensure cross-function connection and ensure the required billing adjustments;
- Manage customers' escalation process and take charge of the solution.
where will you work
The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages.
Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.
- A good salary, bonus incentives and a strong pension scheme;
- A wide range of employee benefits;
- A job in day shifts and no weekends;
- A wide range of training options;
- Hybrid work.
job application
Do you recognize yourself in this profile? Then apply quickly via the button below!
Customer Support Agent
- Dienstverband
- Tijdelijk
- Werklocatie
- Flex
- Opleiding
- MBO
- Functiegroep
- Klantenservice, Callcenter & Receptie
- Branche
- Overige Sectoren
Over de vacature
Are you ready to make an impact at DHL Express? We are looking for a Customer Support Agent (Frontline) to strengthen our Accounts Receivable team in Maastricht. Working full-time in day shifts, you will serve as the main contact for our international business partners.
what we offer
- €2900 a month
- Bonus incentives and a strong pension scheme
- Wide range of training possibilities
- 38 hours a week (fulltime)
- Shared Service Center, Maastricht
- Dynamic environment
who are you
Do you have experience in swiftly and effectively resolving enquiries for business customers, and do you thrive in a dynamic, international environment? Then this role is the perfect fit for you!
- Experience working in a complex customer service environment.
- Fluent in Dutch and English, both written and spoken (a good command of French or German is an advantage).
- Strong IT skills and experience working with various software programs and databases.
what will you do
In this role, you will be the primary point of contact for B2B customers regarding their invoices and the billing process. Around 70% of customer contact takes place via email, alongside incoming phone enquiries. You will resolve issues quickly, look up information across multiple databases, and ensure customers receive clear answers in a timely manner. You will be working in a fast-paced environment where no two days are the same.
- Handling B2B customer enquiries via email and phone, primarily related to (e-)billing and invoicing.
- Managing and navigating multiple databases and systems to provide accurate customer solutions.
- Maintaining high service standards and fast response times for incoming requests.
- Routing calls and escalating complex issues to internal teams or specialists when necessary.
where will you work
The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages.
Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.
- A good salary, bonus incentives and a strong pension scheme;
- A wide range of employee benefits;
- A job in day shifts and no weekends;
- A wide range of training options;
- Hybrid work.
job application
Do you recognize yourself in this profile? Then apply quickly via the button below!
Werken in Maastricht
Bekijk alle customer care medewerker vacatures in Maastricht op deze pagina. Bij ons vind je een actueel overzicht van openstaande functies in deze regio. Of je nu ervaring hebt of net begint, er zijn volop mogelijkheden om aan de slag te gaan.
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Werk zoeken in Maastricht dat bij jou past
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Grote kans dat er al snel een leuke vacature in Maastricht voorbijkomt. Toch niet gevonden wat je zoekt? Geen zorgen. Ook voor vacatures in de omgeving van Maastricht zit je hier goed. Check bijvoorbeeld de vacatures in Sittard. Daar zit vast iets voor je tussen.
Veelgestelde vragen
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Hoe kan ik solliciteren op een customer care medewerker vacature in Maastricht?
Gewoon via onze website, het kost je maar een paar minuten. Klik op een vacature die je aanspreekt en volg de stappen om te solliciteren. Binnen no-time heb je je sollicitatie verstuurd.
Wat maakt customer care medewerker werk in Maastricht zo aantrekkelijk?
Maastricht biedt een fijne mix van werkgelegenheid en leefbaarheid. Bij diverse bedrijven in de regio leer je veel tijdens het werk en daarna groei je misschien wel door binnen het bedrijf.