Technical support specialist idexx in house diagnostics Vacatures

Over de vacature

Overview

In this role, you serve as the first point of contact, building trusted relationships with veterinarians and animal healthcare professionals. You educate customers on IDEXX in-house diagnostic analyzers, coordinate installations, and troubleshoot hardware and software integration to keep tests running smoothly. You ensure consumables are ordered to support ongoing testing, contributing to pet health and owner reassurance. You will work in a fast-paced, customer-focused environment and solve meaningful technical challenges.

Arbeidsvoorwaarden / Benefits

• competitive compensation
• incentives
• benefits
• positive, respectful work culture

Verantwoordelijkheden

• Instruct on the use of IDEXX in-house diagnostic analyzers
• Coordinate and assist with equipment installations and troubleshoot hardware issues
• Troubleshoot software integration problems related to diagnostics
• Ensure consumables needed to run tests are ordered
• Develop deep, value-driven relationships with customers
• Provide solutions tailored to customer needs

Belangrijkste vereisten

• Fluent in German and English

• Natural affinity for helping customers and strong interpersonal skills

• Self-motivated, stress-resistant, empathetic

• Willingness to learn; experience in a technically related field, veterinary practice, laboratory setting, or contact center is a plus

• Strong written and verbal communication skills

• Strong organizational skills and ability to multitask

• Available to work full-time

• Networking and/or software support experience is a plus

• Empathy

• Clear communication

• Rapport-building

• Hardware troubleshooting

• Software integration troubleshooting

• Technical support in a diagnostics context

Over de vacature

Overview

In this role, you serve as the first point of contact, building trusted relationships with veterinarians and animal healthcare professionals. You educate customers on IDEXX in-house diagnostic analyzers, coordinate installations, and troubleshoot hardware and software integration to keep tests running smoothly. You ensure consumables are ordered to support ongoing testing, contributing to pet health and owner reassurance. You will work in a fast-paced, customer-focused environment and solve meaningful technical challenges.

Arbeidsvoorwaarden / Benefits

• competitive compensation
• incentives
• benefits
• positive, respectful work culture

Verantwoordelijkheden

• Instruct on the use of IDEXX in-house diagnostic analyzers
• Coordinate and assist with equipment installations and troubleshoot hardware issues
• Troubleshoot software integration problems related to diagnostics
• Ensure consumables needed to run tests are ordered
• Develop deep, value-driven relationships with customers
• Provide solutions tailored to customer needs

Belangrijkste vereisten

• Fluent in German and English

• Natural affinity for helping customers and strong interpersonal skills

• Self-motivated, stress-resistant, empathetic

• Willingness to learn; experience in a technically related field, veterinary practice, laboratory setting, or contact center is a plus

• Strong written and verbal communication skills

• Strong organizational skills and ability to multitask

• Available to work full-time

• Networking and/or software support experience is a plus

• Empathy

• Clear communication

• Rapport-building

• Hardware troubleshooting

• Software integration troubleshooting

• Technical support in a diagnostics context