Communication planning strategist Vacatures in Sneek

Over de vacature

Our customer service hubs for the European market are located in the Netherlands (Roermond), Denmark (near Copenhagen) and Italy (Milan). At our location in Roermond, where our Export Customer Service and part of our LAT team is also based, we are looking for an experienced and hands-on Customer Service Employee to support and coordinate the German, Austrian and Swiss markets.

In this role, you represent ROCKWOOL Technical Insulation and act as one of the main points of contact for our customers in Germany, Austria and Switzerland. You ensure that customer needs and expectations are met in the best possible way, always keeping the customer's interests at heart. As you work in an international environment, an excellent command of both German and English is essential. Knowledge of Dutch is considered an advantage.

Do you enjoy a dynamic position where you manage the complete customer service process—from order to cash, including after-sales support and complaint handling—and build long-term relationships with customers in an international B2B environment? Then we would like to hear from you.

What will you be doing?

• Providing advice, support and services to customers in Germany, Austria and Switzerland via email and phone;
• Processing, monitoring and administratively handling customer orders in SAP;
• Coordinating with the logistics and production departments regarding production planning and deliveries;
• Handling customer complaints, including registration, follow-up and communication with internal stakeholders;
• Building strong customer relationships by providing excellent service and proactively identifying customer needs.

Where will you work?

You will join our Technical Sales Division, specializing in insulation solutions for customers worldwide in the process industry and the marine and offshore segment. The division is also actively expanding into new sustainable markets, such as wind farm substations, offshore CO₂ storage and solar power plants.

Your workplace is located in Roermond, where around 20 colleagues work within the Technical Sales Division. Together with approximately 70 colleagues representing more than 20 nationalities worldwide, you ensure that requests from our international customers are handled efficiently, professionally and to the highest level of customer satisfaction. We enjoy solving complex challenges together and always strive for the best solution.

You will report directly to the Customer Service Manager Europe, who is also based in Roermond.

For more than 80 years, ROCKWOOL has been the global market leader in stone wool solutions. Together with over 12,000 colleagues worldwide—1,200 of whom are based in Roermond—we continue to innovate and grow. Working at ROCKWOOL means working in a stable, international organization that combines long-term security with opportunities for personal development and career growth.

What do we require?

• A completed MBO level 4 education, preferably in Customer Service, Commercial Economics, International Business, Office Management, Logistics or a similar relevant field;
• Excellent communication skills with a strong customer-focused and service-oriented mindset;
• A proactive, hands-on attitude and the ability to work independently while maintaining attention to detail;
• Excellent command of German and English, both written and spoken, is essential;
• Knowledge of Dutch and/or other languages is considered an advantage;
• Experience with SAP is considered a strong advantage.
• Working between 24-28 hours a week.

What do we offer?

Besides a permanent contract from day one and a competitive salary, we offer an attractive benefits package including a collective pension scheme, holiday allowance, travel allowance and a 13th month. ROCKWOOL promotes a healthy lifestyle through our bicycle plan, home working policy and discounts on gym memberships.

You will receive 25 vacation days plus an additional 26 paid leave days (based on full-time employment), giving you ample opportunity to balance work and personal life. In addition, you will become part of a supportive international team, an active staff association and enjoy the opportunity to purchase our products at discounted employee rates.

This is how you apply

We value diversity and therefore welcome applications from everyone, regardless of gender, nationality, ethnic or social background, religion or belief, disability, age, sexual orientation or identity.

We look forward to receiving your application. Please apply via the application button. If you have any questions, please contact our Corporate Recruiter, Mitchell Krause via or +31615602439.

Over de vacature

Do you want to make an impact on patient health around the world? Do you thrive in a fast-paced environment that brings together scientific, clinical and commercial domains together through data and analytics?

Pfizer is seeking a senior leader in AI & Data Science to build and lead a best-in-class team focused on AI accelerators within commercial analytics. The ideal candidate combines deep technical expertise in ML/LLM/Agentic with a strong consulting and product management background.
Reporting to the International Business Aligned Data Science lead, you will be responsible for leading a team of data scientists across multiple markets ensuring best in class methodologies and deliverables across the entire data journey from Descriptive to Predictive analytics.
As a Director of Data Science, you will lead a team of up to 8 members. Your responsibilities include managing the in-market demand intake, prioritization, and delivery for anchor markets. Additionally, you will shape and drive Native AI CFC capabilities for International clusters/markets.
You will collaborate cross-functionally to empower agentic AI led decision-making, accelerate business transformation, and deliver measurable business impact.

This role sits at the intersection of business strategy, data, and AI, and is responsible for defining what to build and why, ensuring the accelerators delivers measurable business value across markets and use cases.

ROLE RESPONSIBILITIES:
This role is accountable for delivering data science driven insights & solutions and will partner with senior functional leads for across Commercial analytics to develop and implement models, insights, and data products that drive brands’ strategic priorities.
• You are a top-tier data scientist and product manager with experience in leading teams, organizing analytical processes and workflows, and mentoring/developing the managers what work on your team as well as junior team members.
• You are a hands-on AI/ML leader who has demonstrated the ability to hire, build and develop high performing teams to meet the needs of a highly dynamic and complex business.
• You have a passion for applied empirical analytics and answering hard questions with data, and the demonstrated ability to conceptualize, promote and implement business insights.
• You have the ability to use advanced machine learning techniques for driving highly applied analyses and tools to directly drive revenue and optimize resources.
• You have experience building and leading enterprise team to develop end-to-end ML/AL solutions and application at large scale in the Cloud.
• Have a strong passion for conceptualizing, documenting and deploying complex analytical plans to take on business problems.
• Confirmed collaboration, executive communication and storytelling skills with ability to adapt and connect across a variety of audiences. This includes strong writing, and data visualization skills with the ability to communicate complex quantitative analysis in a clear, precise, and actionable manner to senior executives.
• Be a self-starter, driven, accountable and a high-energy leader.
• Background in healthcare, Pharma, or health payments analytics experience highly preferred.

QUALIFICATIONS:

Required Experience:
• Strong proven experience in Product Management / Product Ownership, preferably in data, analytics, or AI-driven products
• Strong experience working with cross-functional teams (business + tech + data)
• Proven track record of delivering complex, enterprise-grade platforms
• Experience in commercial analytics, pharma, or healthcare is highly preferred
• Familiarity with AI/ML or GenAI/Agentic systems is a strong plus

Technical Skills:

• Proficient in Python and/or R, with solid understanding of advanced statistics
• Strong hands-on experience in ML/LLM/Agentic platform development & deployment
Knowledge of API, MCP, cloud environments and data engineering workflows
• Agentic Workflows ( multi step reasoning, reinforcement, Eval etc )

Business & Domain Skills:
• Proven ability to translate data insights into commercial recommendations
• Understanding of marketing intelligence, third party pharma data, media planning, budget optimization
• Knowledge of pharma markets, HCP/DTP promotion strategy, and compliance
• Ability to partner with marketing, finance, brand teams to influence decisions
• Experience presenting to C-suite and senior leadership

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS :

• Up to 20%

Work Location Assignment: Hybrid

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview. Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Pfizer's aim is to provide equality of opportunity in the recruitment process by avoiding any bias or potential discrimination on any grounds including (but not limited to): sex, age, race, religion or belief, sexual orientation or disability. At Pfizer we are creating an organization and promoting a culture that respects each individual's unique character and life experiences and reflects the diversity of our society, customers and markets. We will achieve this through fostering and sustaining an environment in which every colleague feels valued and supported.

Disability Inclusion:

Onze missie is om de kracht van al onze mensen te ontwikkelen en ruimte te geven. We zijn trots om een inclusieve werkgever te zijn, die aan alle kandidaten met een beperking gelijke kansen biedt. We moedigen je aan om jezelf te zijn en dat met ons te delen, wetende dat wij ons best gaan doen om jouw sollicitatie en toekomstige carrière te ondersteunen. Jouw reis bij Pfizer begint hier!

Pfizer endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .

Voor meer informatie over toegestane en verboden toepassingen van AI tijdens het wervingsproces, raadpleeg onze richtlijnen voor het gebruik van AI door kandidaten op Pfizer Careers .

Marketing and Market Research

Over de vacature

As a QC Controller, you are responsible for ensuring that products and processes meet the required quality standards. You play a key role on the shop floor, where you perform inspections, audits and quality checks throughout the production process.

You act as a gatekeeper for quality: when you identify non-conforming products, you take immediate action to prevent these products from moving to the next production step or reaching the customer. You will work in an automotive manufacturing environment where accuracy, quality and process discipline are essential.

Your role

As a QC Controller, you are responsible for monitoring and maintaining product and process quality from incoming goods through to the final product. You identify deviations, coordinate containment actions and ensure that quality issues are properly documented and followed up.

Your responsibilities include:

• Performing incoming goods inspections on materials, components and sub-assemblies based on drawings, specifications, control plans and inspection instructions.
• Checking documentation, identification, labeling and traceability.
• Performing in-process and final inspections on trailer modules, wiring harnesses and EV charging cables.
• Conducting visual, dimensional and functional inspections where applicable.
• Ensuring compliance with sampling plans and reaction plans and escalating recurring or significant defects.
• Supporting first-off and last-off checks where required.
• Planning and performing product audits in line with internal procedures and IATF expectations.
• Executing and coordinating Layered Process Audits (LPA) on the shop floor.
• Identifying, segregating, labeling and blocking non-conforming products.
• Managing containment actions, including quarantine, sorting, re-inspection, rework verification and controlled release.
• Creating and managing Nonconformity Reports (NCRs) and providing clear input for root-cause analyses and 8D activities.
• Using measuring and test equipment correctly and ensuring equipment is within calibration.
• Supporting compliance with IATF 16949 and ISO 14001.
• Providing quality data and insights on scrap, rework and recurring issues to support continuous improvement.

You will work closely with Production, Logistics, Engineering and Supplier Quality to ensure quality issues are addressed effectively and in a timely manner.

Your profile

We are looking for an experienced quality professional who is precise, structured and confident enough to take action when quality standards are not met.

You have:

• At least 3 years of experience in a similar QC Controller, Quality Inspector or Quality Control position within a manufacturing environment.
• Experience with incoming goods inspection.
• Proven experience identifying, blocking and controlling non-conforming products.
• Experience working with QMS and/or ERP systems for quality registrations.
• Good knowledge of Microsoft Office, particularly Excel.
• Professional working proficiency in both Dutch and English, spoken and written.
• Strong attention to detail and a clear “right-first-time” mindset.
• The confidence to stop a process or block products when required from a quality perspective.
• A pragmatic and structured approach to problem-solving.
• Strong communication skills and the ability to work effectively with different departments.
• A high level of integrity and accuracy when handling quality data and documentation.

Experience within the automotive industry is preferred.

What we offer

• A responsible position within the Quality Control department of an automotive organization.
• A hands-on role with significant presence on the shop floor.
• The opportunity to have a direct impact on product and process quality.
• Working in an environment where quality and process discipline are key priorities.
• Close collaboration with Production, Logistics, Engineering and Supplier Quality.
• The opportunity to contribute to continuous improvement initiatives.
• Working with internationally recognized quality standards, including IATF 16949 and ISO 14001.

About ECS Electronics

You will join ECS Electronics, a company operating in the automotive industry. The company develops and produces trailer modules, wiring harnesses and EV charging cables.

Quality plays an important role within the organization, with processes aligned with standards including IATF 16949 and ISO 14001.

As a QC Controller, you will be part of the Quality Control department and report directly to the Quality Manager. In this position, you are an important link between quality and production and have a direct impact on ensuring product conformity and process discipline.

&Work will help you

ECS Electronics has partnered with &Work. &Work understands that it is important to work in a place where you are valued, where you can develop further and where you are given the space to grow. By applying via &Work, you get direct access to their broad network of employers. &Work can help you with the introduction atECS Electronics, provide background information, prepare you for interviews so that you can present yourself convincingly and assist you during the negotiations to help you take a nice step forward in your career.

Vacature-informatie

• Dienstverband: Fulltime
• Ervaringsniveau: Medior

Over de vacature

Samenvatting

As a Working Foreman in Capelle aan den IJssel, you combine leadership with a hands-on approach in a modern metalworking environment. You will guide the team on the shop floor, keep the CNC-controlled machinery running smoothly, and help achieve the best results from both people and machines. Do you have experience in the metal industry and enjoy taking responsibility? Apply now! Good work! Over de functie

As a Working Foreman, you are the link between the employees on the shop floor and the daily production process. You lead the team, monitor the work, and actively contribute to solving technical and operational challenges. You work with a predominantly CNC-controlled machine park used for various machining processes involving industrial cutting tools.

Your day includes:

• Supervising and supporting employees on the shop floor
• Planning and coordinating daily activities to ensure production runs smoothly
• Working hands-on with CNC-controlled machinery and production processes
• Identifying and solving technical and operational problems
• Monitoring the quality and progress of the work
• Looking for ways to improve processes, machines, and team performance
• Supporting and motivating employees to achieve the best possible results
• Working in accordance with safety, quality, and company procedures
• Taking responsibility for a safe, efficient, and well-organized workplace

You will work in a dynamic environment where initiative and practical problem-solving are highly valued.

Over het bedrijf

TKM Diacarb is a leading company in the Benelux in the field of industrial cutting tools and related services. The company develops innovative solutions for customers in industries including printing, chemicals, packaging, recycling, and food production.

TKM Diacarb is known for its customer-focused approach, customized solutions, proactive attitude, and forward-thinking mindset. You will join a team of practical, driven professionals who value a no-nonsense culture, teamwork, and getting things done.

TKM Diacarb is part of the German TKM Group, a globally active market leader with several companies specializing in the manufacturing, supply, and sharpening of industrial cutting tools.

Wat wij vragen

• At least MBO working and thinking level
• At least 2 years of experience as a lead operator, production team leader, or similar role in the metal industry
• Experience with CNC machines and technical processes
• Good command of the Dutch language
• Technical insight and a feel for automation
• Strong social and communication skills
• Hands-on mentality and stress-resistant attitude

Wat wij bieden

• Gross salary of €3,500 - €4,200 per month based on 38 hours per week
• Working at a leading company in the industrial cutting tools industry
• A responsible role with plenty of room for initiative
• Opportunity to contribute ideas and improve processes
• Working in a practical, informal, and no-nonsense company culture
• Opportunities to develop your skills and grow together with the organization
• A varied position combining leadership, technical work, and problem-solving

Meer informatie

Are you interested in this vacancy? You can apply within 2 minutes.

Do you have some questions first? Ipek answers them via +31617359277 and i.ugurlu@carriere.com

Good work!

Over de vacature

Samenvatting

Join our team as a Customer Service Agent and become the vital link between global customers and innovative logistics solutions, where your expertise, initiative, and passion for service help shape the networks of tomorrow. Good work! Over de functie

Become the key connection between DHL Supply Chain, our customers, and internal teams by delivering smooth and reliable logistics solutions every day. In this role, you will support a global technology leader, Nokia, by ensuring efficient shipment flows, resolving challenges, and building strong customer relationships. Join a dynamic environment where your ideas, accuracy, and proactive approach directly contribute to the success of worldwide supply chain operations.

Your key responsibilities:

• Support customers with shipment updates, orders, and logistics solutions
• Collaborate with Transport, Planning, and Customs teams to ensure smooth operations
• Resolve logistics issues and improve customer satisfaction
• Maintain accurate records and ensure timely task completion
• Build strong customer relationships through proactive communication

Working hours:

You will work from Monday till Friday in 2 shift system:

• 6:00 -15:00
• 13:00-22:00 or 15:00-24:00

Over het bedrijf

DHL Supply Chain, part of the DHL Group, is a leading provider of logistics services worldwide. By combining management and value-added services with our customized, integrated logistics solutions, we support resilience, efficiency, improve quality, and build competitive advantage.

Wat wij vragen

• Private accommodation
• Previous experience working within logistics field
• Fluent spoken and written English
• Knowledge of SAP is a strong advantage
• Customer - oriented, proactive, and patient when handling multiple questions
• A high level of accuracy and independency with ability to work under time pressure

These points are important for become a part of the team at DHL in Beringe. But we are also curious about who you are. We would love to hear about your talents, background, and ideas. Surprise us!

Wat wij bieden

• Gross hourly wage begins at €16,00 per hour
• Full time position
• 130% shift allowance after 18:00
• Travel allowance
• Growth opportunities within an international organization
• Internal training and opportunities to expand your logistics knowledge
• Stable employment with strong prospects for long-term cooperation
• Opportunities for growth and career development
• Work in a positive, international team environment

Meer informatie

Do you want to apply for the Customer Service Agent in Beringe? You can start applying in just 2 minutes. Have questions? Our team is happy to answer at 0617 137513 and a.leduc@carriere.com / nederweert@carriere.com . Good work!

Over de vacature

€ 3.500,00 - € 5.000,00 per month if you work at least 40 hours per week.

€ 20,24 gross per hour, excluding extra's. Every hour you work = earn money 💸💸💸
We are looking for an experienced truck driver with CE driving licence to work in Amsterdam area.

For information call Karin Setford: 06-11 833 500

what we offer

• € 3.500,00 - € 5.000,00 gross per month 💸
• good company good people
• 32 or 50 hours per week (or more if you want)
• Amsterdam area
• Fruit and soup in the cantine 😋
• Good materials 🚚

who are you
To work for us, you need to bring the following qualifications:

- excellent driving skills, especially in tight urban environments like Amsterdam
- you enjoy working for a professional company, because you are a professional
- professional and positive attitude
- you speak + understand English

VERY IMPORTANT:
1. You live in Amsterdam area (or max. 20 km outside Amsterdam)
2. You have work permit and BSN
3. You have a car to drive to work location (Amsterdam Westpoort)

• valid CE driving licence + Code95 + Digital Tachograph Card (digipas)
• excellent driving skills
• professional and positive attitude

what will you do
As a Roll-Off Truck Driver (portaalchauffeur) you will drive in the region of Amsterdam.
Your responsibilities are:

- placing, swapping, and transporting various types of skip and roll-off containers
- safe and efficient transport through Amsterdam area
- friendly communication with the planning and the customers

• you have excellent driving skills
• you have minimal 2 years experience as a Truck Driver
• you speak + understand English

where will you work
You will work for a modern company where sustainability meets a people-first mentality.
They are proud of creating a workplace that feels like home.
They are professional and have excellent working conditions.

• modern company
• good for their people
• good money

job application
Ready to work hard and earn good money? 💸💸💸

Over de vacature

Are you an all-round logistics talent who thrives on variety, quality, and taking ownership? Do you want to be the face of a fast-growing, innovative manufacturing company? Then join us full-time as a Logistics Specialist in Duizel.

what we offer

• €2.800 till €3.400 bruto per month based on skills
• Direct contract at the company!
• Duizel (available with public transport)
• Flexible shifts 07:00 - 16:00 or 08:00 - 17:00
• iPhone for both professional and personal use

who are you
As a Logistics Worker, you are a proactive team player who consistently strives for the highest quality and hates inefficiency. You enjoy collaborating in an enthusiastic team where you learn from one another, yet on the road, you are independent and customer-focused.

• You hold a valid Dutch category B driver's license
• You have strong communication skills in Dutch and/or English
• You possess strong planning abilities and a keen eye for detail and quality
• You are available full-time and flexible to travel between Best, Duizel, and clients throughout the Netherlands

what will you do
As a Logistics Worker, you play a central role within the organization and serve as the indispensable link between customers and the factory. You are responsible for a variety of logistical tasks, with a primary focus on external transport to clients across the country. As the face of the company, you drive the Volkswagen Crafter to ensure products are delivered safely and on time. Additionally, you support internal transport and assist with daily warehouse operations.

• Preparing an efficient transport schedule in collaboration with the planning and logistics departments
• Transporting products from the factory in Duizel to customers nationwide using the Volkswagen Crafter
• Maintaining direct, professional contact with clients as the primary face of the company
• Handling internal transport between the locations in Best and Budel
• Supporting the logistics team with daily warehouse operations

where will you work
You will be working in a forward-thinking, clean factory where automation and design unite to produce prototypes and final products at scale. The motto here is work hard, have fun, and make history. There is no belief in traditional hierarchy or complex career ladders—only in your talent, expertise, and mindset. The atmosphere is open, informal, and deeply driven. Together, we celebrate successes, innovate the tech industry, and enjoy daily team lunches in the modern canteen.

• Innovative & Sustainable: Work on products that directly contribute to the energy transition and sustainability efforts in the Netherlands.
• Modern Work Environment: A clean, highly automated factory equipped with the latest tools and technologies.
• Well-Arranged Pension Plan: You are directly and properly insured for the future through the PMT (Metaal en Techniek) pension fund.
• Great Immediate Perks: A company iPhone, which can also be used for personal use.
• Attractive Employment Conditions: 25 paid holidays, with overtime financially compensated or converted into extra time off.
• Training & Growth: Opportunities to pursue logistics training courses alongside free access to GoodHabitz online courses.

job application
Are you ready for a diverse job in logistics? Please do not hesitate to apply!

Over de vacature

Are you looking for a versatile role in the sports and fashion industry? Are you ready to apply your knowledge of consumer insights and product planning to the world’s most famous sports brand? As a Brand Merchandiser for Children’s Apparel at NIKE in Hilversum, you’ll play a key role in the product strategy for the European market.

what we offer

• €22,79 - €28,49 gross per hour based on experience
• 40 hours per week
• assignment until February 1st, 2027
• Nike EHQ in Hilversum

who are you
You have a passion for athletic apparel and know exactly what consumers want. You think strategically, collaborate effectively with various teams, and aren’t afraid to take the lead on product decisions.

• You have at least a bachelor’s degree with 2 to 4 years of relevant work experience (or an equivalent combination of education and experience, such as a vocational diploma with 3 to 5 years of experience or 8 to 9 years of experience in product plann
• You possess strong commercial acumen and a customer-focused mindset.
• You have excellent communication skills and can convincingly convey visions and narratives to stakeholders.
• You work in a structured manner, take responsibility, and are a true team player.

what will you do
In this role, you’ll be responsible for the children’s apparel product line (boys’ sportswear, including special collections and shirts). You’ll develop and execute the product strategy and ensure proper coordination throughout the entire product process.

• Translate consumer insights and market trends into strong product plans for the European market.
• Managing the entire product planning process, including preparation for key presentation events.
• Carrying out day-to-day product activities, such as pricing, product specifications, and data entry into systems.
• Collaborating with international teams (such as global marketing, sales channels, and planning) to ensure products align with demand.
• Representing the European perspective during global meetings on product strategy and inventory.

where will you work
You will be based at Nike's inspiring European Headquarters (EHQ) in Hilversum, a dynamic campus that reflects the values of the brand. Nike offers a hybrid working model (3 days in the office, 2 days from home).

• Access to the gym facilities on campus.
• Travel allowance of € 0,23 per km.
• Work from home allowance of €5 per day on days you are working from home.
• 24 vacation days if you work 40 hours per week a full year.
• Diverse team.
• 8% holiday allowance.

job application
Does this vacancy seem like a perfect match for you? Then apply and send us your motivation and resume!

Over de vacature

As a Customer Service Representative you are working closely with global account customers, but also with internal departments. You are in charge of handling questions and solving problems from customers about their orders. It is quite dynamic at the moment, so you can work under pressure. You work from the Schiphol location and this is at least for 1 year. Interested? Please read-on!

what we offer

• € 3600 - € 3700,- based of fulltime
• 1 year
• Hybrid working possible
• 40 hours a week
• Knowlegde of SAP
• you are decisive and solution-oriented

who are you
Are you a positive, open minded, energized person, and do you have a solution oriented mentality? Are you a real relationship builder and do you actually listen to the customers? We are looking for a team member who stays connected with customers to understand their needs and strengthen the relationship. You can handle a big workload.

• Relevant work experience in Supply Chain and Customer Services, especially with global accounts;
• Excellent communication in English and other European language;
• Hands-on mentality;
• Minimum Bachelor degree;
• Used to work in a rapid changing environment;
• Thinking in solutions;
• knowledge of SAP (must)

what will you do
In this role as a Customer Service Representative your goal is to connect with the customers and understand their questions and needs. You work closely with the Sales team so that the customer care plans and processes match the company’s goals.

• Create strong connections with customers by understanding their needs and providing great service
• Evaluate and potentially approve customer requests that expand beyond previously agreed requests
• Handle complex order changes
• Ensure full shipment visibility for deliveries managed by Cargill Transportation Department to the agreed customer destination
• Liaise with planning department to resolve product availability issues
• Work closely with transportation to resolve transport availability issues
• Verify customer commitments and reach out to confirm the expected timing of their volume orders

where will you work
Cargill is here to sustainably provide high quality cocoa and chocolate throughout the world, bringing our customers peace of mind, integrity and excitement. By focusing our efforts equally on security, sustainability and sensory expertise, we create a wide range of market-leading products and services. At the same time we are building a robust and fair supply chain, from bean to bar. In short, we set the industry standard for supply, safety and customer service.

• major player in the food industry
• international company
• opportunities for development
• high quality in service

job application
Are you interested in this vacancy? Please contact me, or push the button to send your application.

Over de vacature

As a Business Support Administrator, you are part of Business Support Department. This department is
responsible for vendor/client management, customer service, stock transfer requests, order management,
inbound planning, outbound/trailer planning and new product introduction. The department consist of 18
people. You will report to the Business Support Supervisor

What we offer

• Good salary
• Full time
• Dynamic work environment
• the language in the workplace is English
• Great team with a lot of fun colleagues

Who you are
As a business support administrator you are a team player! You have great communication skills and like to have fun with your awesome team. The work you do is always spot on because you are accurate. Do you already recognize yourself? Then keep on reading to see if you match the other requirements:

• English (spoken, reading, writing)
• Able to work under pressure and work with changing priorities & deadlines Responsiveness
• Great customer service skills

What will you do
As a business support administrator you are there for the customer! You will have a brought variety of tasks, so no day is the same. These tasks are a part of your job discription:

• Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email: Being the voice of the customer
• Auctioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer
• Compiling, reviewing and auctioning reporting suites for our key account customers
• Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise
• Initiate & participate in Customer & Department projects to achieve continue improvements

Where will you work
At this company they are fully committed to the health and safety of their employees!

Job application
Is this the perfect job for? Apply and we will contact you as soon as possible to see if there is a match!