Customer service employee Vacatures

Over de vacature

Ben jij een organisatorisch talent dat energie haalt uit klantcontact, het verwerken van orders en het ontzorgen van klanten? Vind je het leuk om dagelijks te schakelen met collega's van sales, finance, planning en logistiek? Dan maken wij graag kennis met jou.

Als Customer Service Employee ben jij hét aanspreekpunt voor klanten gedurende het volledige ordertraject. Je zorgt ervoor dat offertes, orders, levertijden en klantvragen correct en tijdig worden afgehandeld. Dankzij jouw nauwkeurigheid, servicegerichte instelling en sterke communicatieve vaardigheden ervaren klanten een professionele en betrouwbare dienstverlening.

Over Vostermans

Vostermans Ventilation ontwerpt, produceert en distribueert wereldwijd hoogwaardige ventilatoren voor de agrarische, industriële en tuinbouwsector. Vostermans startte in 1952 met zijn activiteiten. Sindsdien groeide het bedrijf uit tot een internationale organisatie. Bovendien exporteert het naar meer dan 75 landen en heeft het vestigingen in Azië en Amerika. Binnen de groep speelt Vostermans Alu Foundries ook een belangrijke rol. Dit bedrijf produceert hoogwaardig aluminium gietwerk en levert onderdelen aan Vostermans Ventilation.

Onze ambitie is om de organisatie verder te ontwikkelen en te laten groeien. 
Een sterke financiële basis en verdere professionalisering van processen spelen daarin een sleutelrol.

Wat ga je doen?

In deze veelzijdige functie ben jij verantwoordelijk voor het coördineren en begeleiden van order-gerelateerde klantprocessen. Je:

• Verwerkt en begeleidt orders van aanvraag tot uitlevering.
• Maakt offertes op en volgt deze actief op.
• Bevestigt levertijden en informeert klanten proactief over de status van hun bestelling.
• Beantwoordt vragen over orders, transporten en leveringen.
• Onderhoudt intensief contact met afdelingen zoals finance, bedrijfsbureau en logistiek.
• Ondersteunt de buitendienst en salesorganisatie.
• Verzorgt de opvolging van klantcontacten, bezoeken, beurzen en commerciële acties.
• Signaleert knelpunten binnen het orderproces en draagt bij aan verbeteringen.
• Zorgt voor een correcte administratie en verwerking van klantgegevens in de systemen.

Wat breng je mee?

Wij zoeken een servicegerichte professional die eigenaarschap neemt en graag samenwerkt. Daarnaast herken je jezelf in het volgende profiel:

• MBO+ werk- en denkniveau, bij voorkeur in een commerciële of technische richting.
• Ervaring in een customer service-, binnendienst- of commerciële ondersteunende functie.
• Goede beheersing van de Engelse taal. Spreek je ook Spaans of een andere taal? dan maak je ons echt blij!
• Ervaring met ERP-systemen (Infor LN), HubSpot en Microsoft Office.
• Je werkt nauwkeurig en hebt administratieve processen goed onder controle.
• Je bent communicatief sterk en schakelt gemakkelijk tussen verschillende stakeholders.
• Je bent klantgericht, servicegericht en neemt verantwoordelijkheid voor een optimale klantbeleving.

Wat bieden wij jou?

Bij ons krijg je de kans om een belangrijke bijdrage te leveren aan de verdere groei van onze internationale organisatie. Je kunt rekenen op:

• Je ontvangt een bruto maandsalaris van € 3.300,00 tot € 3.800,00 volgens de CAO Metaal en Techniek, schaal G8. Bij meer kennis en ervaring stijgt je salaris mogelijk verder.
• 25 vakantiedagen en 13 ATV-dagen
• Volop ruimte voor opleidingen en ontwikkeling.
• Een informele organisatie met korte communicatielijnen
• Een bijdrage voor onder andere een fitnessabonnement of aanvullende zorgverzekering.
• De mogelijkheid om deels hybride te werken, waar de functie dit toelaat. Wij zorgen voor een goede werk-privébalans.

Waarom deze functie?

Als Customer Service Employee ben jij veel meer dan een administratieve ondersteuner. Je bent de verbindende factor tussen klant, commercie en interne organisatie. Dankzij jouw inzet verlopen processen soepel, blijven klanten tevreden en kunnen collega's optimaal presteren.

Interesse? Stuur dan jouw CV met een korte motivering naar of bel met Peter via 077-389 32 32. Wij nodigen je graag uit voor een kennismaking.

Over de vacature

Are you a commercially-minded communicator who thrives on building strong customer relationships? In this role, you will be essential in retaining and nurturing a portfolio of existing clients within the DACH and Benelux regions. Your main objective is to manage and renew their service contracts, ensuring they receive maximum value and remain loyal partners. This position is perfect for a proactive and outgoing individual who enjoys connecting with people and is motivated by achieving targets. You will be a key player in expanding the company's success into a new, exciting product category.
Your key responsibilities will include:

• Proactively managing the renewal process for customer service contracts in the DACH and Benelux markets.
• Engaging with existing customers primarily through phone calls to build relationships, conduct welcome calls, and perform mid-contract check-ins.
• Working collaboratively with another team member to cover both established and new product lines for the region.
• Achieving individual monthly and quarterly commercial targets related to contract renewals.
• Acting as the main point of contact for customers regarding their service plans, and coordinating with internal lab and service teams to ensure their needs are met.
• Maintaining accurate records of customer interactions and renewal statuses in the CRM system.

Requirements

• 1+ years of experience in a commercial, sales, or customer-facing role, or completed education in a related field
• *Fluency in English and German both written and spoken.

• Team player, problem solver, customer-oriented, independent worker
• Great communication skills
• *Location near Eindhoven

Benefits

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: A full-time contract with one day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As Senior Customer Service Manager, you will take ownership of a growing international customer service operation, combining daily team leadership with practical improvements in service quality, processes and technology.Reporting to the Director of Strategy and Operations, you will lead a department of 40+ colleagues, including a small team in Shanghai, with plans to grow to 50 - 55. You will work closely with international retail and functional teams, including stakeholders in the US.Your first priority will be to build trust, strengthen team cohesion and create a supportive environment with clear expectations. You will stay close to the work: reviewing customer cases, coaching colleagues and answering enquiries yourself when volumes peak. Over the next 6 - 12 months, you will also drive improvements in automation while preserving the personal attention customers expect from a premium brand.

Your responsibilities will include:

• Build a positive team culture through approachable leadership, regular coaching and clear communication, balancing individual support with accountability.
• Support recruitment, onboarding and development as the department grows, helping new and existing colleagues work confidently and consistently.
• Lead, coach and motivate the team through regular individual conversations, team meetings and clear performance expectations.
• Translate customer service objectives into practical plans and KPIs, balancing customer satisfaction, service quality and operational efficiency.
• Stay actively involved in daily customer service: review cases, identify recurring problems and help answer enquiries during backlogs or periods of high demand.
• Lead practical improvements to service workflows, CRM tools and automation over the next 6–12 months, working with existing systems and collaborating with Product and technical colleagues to implement changes.
• Build and maintain your own dashboards and reports to monitor service quality, workloads, response times and customer trends, turning findings into clear actions for the team and leadership.
• Collaborate with Product, Engineering, Retail Operations and international teams to resolve issues and deliver a consistent service experience.
• Take ownership of escalations and high-priority customer matters, supporting the team in finding timely and effective solutions.

This is a full-time role of 38–40 hours per week, based in Amsterdam. A strong presence on the floor is essential, with attendance at the office expected five days per week and reasonable flexibility for occasional personal appointments. #

Requirements

Requirements

• Between six to eight years of experience in customer service management, with a track record of leading teams and delivering meaningful service improvements.
• An approachable, calm and grounded leadership style. You build trust, listen carefully and coach people towards better performance, combining empathy with clear expectations.
• Experience in a sizeable international customer service operation, ideally within a large corporate, technology, retail or similarly customer-focused environment.
• Strong familiarity with customer service software, CRM systems and process improvement. You understand effective service operations and are comfortable working hands-on with existing systems.
• The ability to translate data into practical decisions while keeping both the customer experience and the needs of your team in view.
• Strong analytical skills and the ability to independently build dashboards and reports using customer service data, identify trends and translate findings into practical improvements.
• Excellent communication and stakeholder management skills, with experience collaborating across locations and cultures.
• Fluent English; an additional European language is an advantage.
• Availability for 38–40 hours per week and willingness to work on site in Amsterdam five days per week.
• Experience improving customer service processes, together with a practical understanding of automation opportunities and the willingness to learn and implement new tools.
• A genuine interest in hands-on customer service management, including reviewing and handling customer cases yourself when needed. You enjoy detail, take initiative and follow improvements through to implementation.

Benefits

• A gross annual base salary of €70,000 - €100,000, depending on relevant experience and seniority, plus holiday allowance.
• A performance bonus opportunity of 10%, with 50% linked to team results and 50% to agreed individual project goals.
• An initial 12-month employment contract, with a preferred start as soon as possible.
• A clothing allowance and a 40% employee discount on the brand’s products.
• A one-week product and brand training programme in Antwerp.
• Ownership and room to make meaningful decisions, develop your team and improve customer service operations in an international environment.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a member of the Customer Support – Service Desk Team, you will support customers across EMEA who contact our client regarding the calibration or repair of their equipment. You will act as a key connection between customers and the Service Technicians and Logistics teams based in service labs in the Netherlands, Germany, and the UK.
Working closely with the wider team, you will process service requests in Oracle, organize shipment collections, manage the RMA backlog, handle customer communication via email and phone, and coordinate with internal teams and carriers to resolve logistical issues.You will also be responsible for monitoring KPIs through Visual Management, identifying deviations from targets, and applying problem-solving methods to help close performance gaps.

• Work with partners, suppliers, and customers mainly across Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT).
• Handle internal and external customer inquiries via phone and email.
• Create service orders in the relevant systems for equipment requiring repair or calibration.
• Prepare and provide pickup labels, master packing lists, and dangerous goods information.
• Manage loaner equipment pools in the UK and the Netherlands, where applicable.
• Monitor KPIs through Visual Management, identify deviations in a timely manner, and take appropriate problem-solving actions.
• Coordinate with internal teams and carriers to resolve logistical issues and ensure smooth service operations.
• Follow established communication procedures, guidelines, and policies.
• Work collaboratively with other Service Desk sub-teams to maintain consistent service standards and communication across different regions.

You will join an international Service Desk Team consisting of 16 agents working across five sub-teams. The teams work closely together through an organized workflow, supporting each other to maintain consistent service quality for customers across different locations. The team is led by a manager with a strong focus on Continuous Improvement. #

Requirements

• Previous experience in customer service, customer support, service coordination, order management, logistics, or a similar role.
• Experience handling customer inquiries via phone and email.
• Strong organizational skills and the ability to manage multiple requests and priorities at the same time.
• Good communication skills and confidence in working with internal and external stakeholders.
• Comfortable working with systems and processing service or customer-related information accurately.
• Good problem-solving skills, with the ability to identify issues and coordinate with the relevant teams to find solutions.
• Ability to work in an international and multicultural environment.
• *Good command of English, both written and spoken, and German at least at B2 level.

• A proactive and team-oriented approach to daily work.
• Willingness to work with operational KPIs and follow established processes and guidelines.
• Location near Eindhoven

Benefits

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: A full-time contract with two day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Are you a commercially-minded communicator who thrives on building strong customer relationships? In this role, you will be essential in retaining and nurturing a portfolio of existing clients within the DACH and Benelux regions. Your main objective is to manage and renew their service contracts, ensuring they receive maximum value and remain loyal partners. This position is perfect for a proactive and outgoing individual who enjoys connecting with people and is motivated by achieving targets. You will be a key player in expanding the company's success into a new, exciting product category.
Your key responsibilities will include:

• Proactively managing the renewal process for customer service contracts in the DACH and Benelux markets.
• Engaging with existing customers primarily through phone calls to build relationships, conduct welcome calls, and perform mid-contract check-ins.
• Working collaboratively with another team member to cover both established and new product lines for the region.
• Achieving individual monthly and quarterly commercial targets related to contract renewals.
• Acting as the main point of contact for customers regarding their service plans, and coordinating with internal lab and service teams to ensure their needs are met.
• Maintaining accurate records of customer interactions and renewal statuses in the CRM system.

Requirements

• 1+ years of experience in a commercial, sales, or customer-facing role, or completed education in a related field
• *Fluency in English and German both written and spoken.

• Team player, problem solver, customer-oriented, independent worker
• Great communication skills
• *Location near Eindhoven

Benefits

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: A full-time contract with one day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As Senior Customer Service Manager, you will take ownership of a growing international customer service operation, combining daily team leadership with practical improvements in service quality, processes and technology.Reporting to the Director of Strategy and Operations, you will lead a department of 40+ colleagues, including a small team in Shanghai, with plans to grow to 50 - 55. You will work closely with international retail and functional teams, including stakeholders in the US.Your first priority will be to build trust, strengthen team cohesion and create a supportive environment with clear expectations. You will stay close to the work: reviewing customer cases, coaching colleagues and answering enquiries yourself when volumes peak. Over the next 6 - 12 months, you will also drive improvements in automation while preserving the personal attention customers expect from a premium brand.

Your responsibilities will include:

• Build a positive team culture through approachable leadership, regular coaching and clear communication, balancing individual support with accountability.
• Support recruitment, onboarding and development as the department grows, helping new and existing colleagues work confidently and consistently.
• Lead, coach and motivate the team through regular individual conversations, team meetings and clear performance expectations.
• Translate customer service objectives into practical plans and KPIs, balancing customer satisfaction, service quality and operational efficiency.
• Stay actively involved in daily customer service: review cases, identify recurring problems and help answer enquiries during backlogs or periods of high demand.
• Lead practical improvements to service workflows, CRM tools and automation over the next 6–12 months, working with existing systems and collaborating with Product and technical colleagues to implement changes.
• Build and maintain your own dashboards and reports to monitor service quality, workloads, response times and customer trends, turning findings into clear actions for the team and leadership.
• Collaborate with Product, Engineering, Retail Operations and international teams to resolve issues and deliver a consistent service experience.
• Take ownership of escalations and high-priority customer matters, supporting the team in finding timely and effective solutions.

This is a full-time role of 38–40 hours per week, based in Amsterdam. A strong presence on the floor is essential, with attendance at the office expected five days per week and reasonable flexibility for occasional personal appointments. #

Requirements

Requirements

• Between six to eight years of experience in customer service management, with a track record of leading teams and delivering meaningful service improvements.
• An approachable, calm and grounded leadership style. You build trust, listen carefully and coach people towards better performance, combining empathy with clear expectations.
• Experience in a sizeable international customer service operation, ideally within a large corporate, technology, retail or similarly customer-focused environment.
• Strong familiarity with customer service software, CRM systems and process improvement. You understand effective service operations and are comfortable working hands-on with existing systems.
• The ability to translate data into practical decisions while keeping both the customer experience and the needs of your team in view.
• Strong analytical skills and the ability to independently build dashboards and reports using customer service data, identify trends and translate findings into practical improvements.
• Excellent communication and stakeholder management skills, with experience collaborating across locations and cultures.
• Fluent English; an additional European language is an advantage.
• Availability for 38–40 hours per week and willingness to work on site in Amsterdam five days per week.
• Experience improving customer service processes, together with a practical understanding of automation opportunities and the willingness to learn and implement new tools.
• A genuine interest in hands-on customer service management, including reviewing and handling customer cases yourself when needed. You enjoy detail, take initiative and follow improvements through to implementation.

Benefits

• A gross annual base salary of €70,000 - €100,000, depending on relevant experience and seniority, plus holiday allowance.
• A performance bonus opportunity of 10%, with 50% linked to team results and 50% to agreed individual project goals.
• An initial 12-month employment contract, with a preferred start as soon as possible.
• A clothing allowance and a 40% employee discount on the brand’s products.
• A one-week product and brand training programme in Antwerp.
• Ownership and room to make meaningful decisions, develop your team and improve customer service operations in an international environment.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a member of the Customer Support – Service Desk Team, you will support customers across EMEA who contact our client regarding the calibration or repair of their equipment. You will act as a key connection between customers and the Service Technicians and Logistics teams based in service labs in the Netherlands, Germany, and the UK.
Working closely with the wider team, you will process service requests in Oracle, organize shipment collections, manage the RMA backlog, handle customer communication via email and phone, and coordinate with internal teams and carriers to resolve logistical issues.You will also be responsible for monitoring KPIs through Visual Management, identifying deviations from targets, and applying problem-solving methods to help close performance gaps.

• Work with partners, suppliers, and customers mainly across Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT).
• Handle internal and external customer inquiries via phone and email.
• Create service orders in the relevant systems for equipment requiring repair or calibration.
• Prepare and provide pickup labels, master packing lists, and dangerous goods information.
• Manage loaner equipment pools in the UK and the Netherlands, where applicable.
• Monitor KPIs through Visual Management, identify deviations in a timely manner, and take appropriate problem-solving actions.
• Coordinate with internal teams and carriers to resolve logistical issues and ensure smooth service operations.
• Follow established communication procedures, guidelines, and policies.
• Work collaboratively with other Service Desk sub-teams to maintain consistent service standards and communication across different regions.

You will join an international Service Desk Team consisting of 16 agents working across five sub-teams. The teams work closely together through an organized workflow, supporting each other to maintain consistent service quality for customers across different locations. The team is led by a manager with a strong focus on Continuous Improvement. #

Requirements

• Previous experience in customer service, customer support, service coordination, order management, logistics, or a similar role.
• Experience handling customer inquiries via phone and email.
• Strong organizational skills and the ability to manage multiple requests and priorities at the same time.
• Good communication skills and confidence in working with internal and external stakeholders.
• Comfortable working with systems and processing service or customer-related information accurately.
• Good problem-solving skills, with the ability to identify issues and coordinate with the relevant teams to find solutions.
• Ability to work in an international and multicultural environment.
• *Good command of English, both written and spoken, and German at least at B2 level.

• A proactive and team-oriented approach to daily work.
• Willingness to work with operational KPIs and follow established processes and guidelines.
• Location near Eindhoven

Benefits

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: A full-time contract with two day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

What will you do?

• Manage and process customer orders accurately and efficiently.
• Maintain customer records, quotations, and sales activities within the CRM system.
• Build and maintain strong relationships with B2B customers and dealers in the region of Spain and Portugal
• Provide professional pre-sales and after-sales support via phone and email.
• Answer commercial and technical customer inquiries and coordinate solutions with internal departments.
• Inform customers about product availability, promotions, order status, and delivery information.
• Proactively identify sales opportunities and introduce new products and offers to customers.
• Collaborate closely with colleagues from Sales, Customer Service, Marketing, Logistics, and Technical Support to ensure excellent customer satisfaction.
• Support daily sales operations using CRM systems and other digital tools.

Requirements

Who are you?

• Full professional proficiency in Spanish (C1-C2 level) and Portuguese (C1-C2) + strong communication skills in English.
• Minimum of 2 years of experience in B2B sales, account management, customer service, or a similar commercial role
• Experience as a musician, music retailer, studio professional, or active band member is considered very important
• Experience working with Spanish- speaking customers or business partners.
• Strong communication and relationship-building skills.
• A proactive, organized, and customer-oriented mindset.
• Living in the Netherlands.
• A valid driver's licence is an advantage.
• A genuine passion for music and musical instruments is highly preferred.
• You have the valid working permit for the Netherlands
• Ideally, you are based in the Uithoorn or Vinkeveen area. The location is easily accessible by car, public transport connections are more limited.

Benefits

• The start date is ASAP - Full-time position (40 hours per week).
• Please note: this is 100% onsite (NO hybrid)
• Salary: Starting from €2.800 - €3.000 gross per month, depending on experience.
• Initial 7-month contract with the intention of long-term employment.
• Pension scheme (50% contribution) and travel allowance (EUR 0,25 per km)
• Holidays: 25 days
• International and informal working environment.
• Working hours from 8:30 - 17:00 hrs - from Monday until Friday
• Employee discounts on musical instruments and related products.
• Opportunities for professional growth and development within the music industry.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Start Your Career at Decathlon as a Team Leader

Join Decathlon as a Team Leader and accelerate your career through our high speed management traineeship. Within 3 to 5 years, you could be running your own store as a Store Leader. We offer a unique opportunity to grow quickly in a dynamic sports environment where your passion for sport takes center stage.

What Will You Do?

As a Team Leader, you are the entrepreneur of your own sports department, preferably with an affinity for cycling. You take full ownership of your department’s growth and performance.

Your responsibilities include:

• Developing and implementing the inventory strategy for your sports department
• Coaching and motivating your sales team to achieve stronger results
• Ensuring attractive merchandising and effective stock management
• Identifying new talent and helping team members reach their full potential
• Contributing to sustainable business operations and excellent customer service
• Defining the commercial strategy for your sports department

What Do We Offer?

• Fast track career path from Team Leader to Store Leader within 3 to 5 years
• Competitive salary that grows with every promotion
• Monthly bonus of up to 15% based on company performance
• 24 vacation days and 20% employee discount on Decathlon own brands
• Full travel reimbursement (€0.23 per kilometer or full public transport coverage)
• Access to the Decathlon Academy for continuous learning and development
• Employee share ownership plan, giving you the opportunity to become a co owner
• Sports coaching through the Open Up platform
• Pension scheme through the Retail Pension Fund

Why Decathlon?

At Decathlon, sport and entrepreneurship go hand in hand. Ninety five percent of our Store Leaders started their careers as Team Leaders or Sales Assistants. You will have the freedom to take initiative and work with a team that feels like a sports club.

Whether you aspire to lead a store in Amsterdam, pursue a specialist role in our warehouse in Tilburg, or grow into a position at our head office, we support your ambitions every step of the way.

Who Are We Looking For?

We are looking for someone who lives and breathes sport and is ready to take on a real leadership challenge. Previous management experience is a plus, but the right mindset is what matters most.

You:

• Speak Dutch fluently (English is a strong advantage)
• Have a higher professional education level (HBO) or MBO Level 4 combined with a winning mentality
• Are outgoing and able to inspire both colleagues and customers
• Are available 38 hours per week, including evenings and weekends
• Have a strong passion for sport and enjoy sharing that enthusiasm with others
• Take initiative and are eager to progress quickly within retail

About Decathlon

Decathlon is an international retail company dedicated to making sport accessible to everyone. Our core values are vitality, generosity, responsibility, and authenticity. We believe in sharing success with our employees and offer excellent opportunities for growth and development.

Application Process

Apply through this page and complete our recruitment process: an initial phone or video interview, followed by an in person interview at one of our stores.

We look forward to meeting you!

Ready to Kick Start Your Career at Decathlon?

Apply now and begin your journey in the world of sports retail

Over de vacature

Start Your Career at Decathlon as a Team Leader

Join Decathlon as a Team Leader and accelerate your career through our high speed management traineeship. Within 3 to 5 years, you could be running your own store as a Store Leader. We offer a unique opportunity to grow quickly in a dynamic sports environment where your passion for sport takes center stage.

What Will You Do?

As a Team Leader, you are the entrepreneur of your own sports department, preferably with an affinity for cycling. You take full ownership of your department’s growth and performance.

Your responsibilities include:

• Developing and implementing the inventory strategy for your sports department
• Coaching and motivating your sales team to achieve stronger results
• Ensuring attractive merchandising and effective stock management
• Identifying new talent and helping team members reach their full potential
• Contributing to sustainable business operations and excellent customer service
• Defining the commercial strategy for your sports department

What Do We Offer?

• Fast track career path from Team Leader to Store Leader within 3 to 5 years
• Competitive salary that grows with every promotion
• Monthly bonus of up to 15% based on company performance
• 24 vacation days and 20% employee discount on Decathlon own brands
• Full travel reimbursement (€0.23 per kilometer or full public transport coverage)
• Access to the Decathlon Academy for continuous learning and development
• Employee share ownership plan, giving you the opportunity to become a co owner
• Sports coaching through the Open Up platform
• Pension scheme through the Retail Pension Fund

Why Decathlon?

At Decathlon, sport and entrepreneurship go hand in hand. Ninety five percent of our Store Leaders started their careers as Team Leaders or Sales Assistants. You will have the freedom to take initiative and work with a team that feels like a sports club.

Whether you aspire to lead a store in Amsterdam, pursue a specialist role in our warehouse in Tilburg, or grow into a position at our head office, we support your ambitions every step of the way.

Who Are We Looking For?

We are looking for someone who lives and breathes sport and is ready to take on a real leadership challenge. Previous management experience is a plus, but the right mindset is what matters most.

You:

• Speak Dutch fluently (English is a strong advantage)
• Have a higher professional education level (HBO) or MBO Level 4 combined with a winning mentality
• Are outgoing and able to inspire both colleagues and customers
• Are available 38 hours per week, including evenings and weekends
• Have a strong passion for sport and enjoy sharing that enthusiasm with others
• Take initiative and are eager to progress quickly within retail

About Decathlon

Decathlon is an international retail company dedicated to making sport accessible to everyone. Our core values are vitality, generosity, responsibility, and authenticity. We believe in sharing success with our employees and offer excellent opportunities for growth and development.

Application Process

Apply through this page and complete our recruitment process: an initial phone or video interview, followed by an in person interview at one of our stores.

We look forward to meeting you!

Ready to Kick Start Your Career at Decathlon?

Apply now and begin your journey in the world of sports retail

Over de vacature

De positie

As Head of Operations EMEA, you will serve as the strategic operations leader for the business unit Industrial Distribution in the EMEA-region. Reporting directly to the Managing Director Growth Markets, you will oversee operations, end-to-end supply chain, QHSE, and customer service within the business unit. Your primary hub will be the operational facility in Barendrecht, The Netherlands, with the responsibility to lead future footprint extensions into countries. Because this role oversees multi-site international teams, significant European mobility is required.

You will play a crucial role in driving strategic initiatives to delight customers, while ensuring smooth overall operations at the lowest possible costs. Here below is an overview of the full scope of this challenging role.

Operations & Supply Chain Management:

• Network & Footprint Optimization: You will adapt operations, capacity, and supply chain (localization, footprint, make-or-buy agenda) to match the strategic interests and agility required by customers.
• Inventory & Distribution: You will take full responsibility for end-to-end inventory management, utilize ABC-XYZ analysis to optimize inventory levels, balancing stock availability against customer delivery expectations to maximize cashflow.
• Supplier Performance: You own key supplier relationships, are managing pricing contracts, risk, dual sourcing, quality, OTIF, and long-term supplier development.

Continuous Improvement & Lean Leadership:

• Lean Methodologies: Lead Continuous Improvement (CI) initiatives across sites using Lean tools such as Kaizen, 5S, Standard Work, and Value Stream Mapping to eliminate waste and reduce lead times.
• Efficiency & Productivity: Monitor and manage machine OEE as well as warehouse process effectiveness. Drive automation and digitization to improve workflows and reduce direct and indirect labor costs.
• Problem-Solving: Implement root-cause problem-solving techniques like 5 Why’s and Fishbone Analysis to permanently resolve inefficiencies and phase out unnecessary SKUs.

QHSE & Sustainability Management

• Safety First: Ensure employees' safety, engagement, and development. You will target zero lost time incidents, implement 5S, and conduct regular safety toolbox meetings.
• Carbon Footprint Reduction: Develop and execute a roadmap to achieve a 30% reduction in Scope 1 and Scope 2 CO2 emissions.
• Quality & Compliance: Maintain and upgrade documentation within the ISO 9001 and ISO 14001 management systems. Oversee sustainability reporting platforms (such as EcoVadis), CSR action plans, and regulatory compliance such as EUDR due diligence.

People Management & Customer Service:

• Leadership Development: Lead, train, and develop operations staff, fostering a culture of performance, ownership, resilience, and teamwork while also developing employees beyond the first line of management.

Customer Excellence: Oversee the regional customer service team, managing complaint resolution through case tracking systems (Salesforce) to increase customer satisfaction and achieve On-Time Delivery targets (>96%).

Over het bedrijf

Justrite Safety Group is a leading global manufacturer and provider of comprehensive industrial safety solutions. Founded in 1906, the organization started with a mission to create safer storage solutions for flammable liquids, marked by their iconic Justrite Safety Can.

Over the last century, the company has grown significantly, evolving into an umbrella organization that runs a diverse collection of top-tier safety brands. Today, Justrite operates with around 1,600 employees across 17 manufacturing plants and 29 office locations globally, with its European EMEA headquarters strategically based in Barendrecht, The Netherlands.

Wat breng jij

For this role, we are looking for a strong, change-oriented, and hands-on operational leader who thrives in a demanding (corporate) environment characterized by a matrix organization, strict reporting, firm deadlines, and aggressive ambitions.

Additionally, you have:

• Bachelor’s or Master’s degree in Business Administration, Supply Chain & Logistics Management, or Operations Management.
• A minimum of 10 years working experience in warehouse and international operations management experience, with a proven track record of leading and transforming multi-site industrial operations.
• Experience in managing transportation (TL, LTL Carriers, Intermodal, Parcel), procurement, and end-to-end supply chain optimization. Experience working within a union environment is highly desired.
• Fluency in speaking and writing in English is mandatory. Skills in, and knowledge of Dutch and/or Italian is considered a strong plus.
• Willingness to travel significantly within Europe to maintain a strong local presence on various operational sites.

Personal Characteristics:

• Strategic thinker with a commercial and customer-centric mindset who understands the financial consequences of operational decisions.
• Natural connector and resilient leader, capable of driving a high-performance culture.
• Highly analytical mindset, utilizing data, metrics, and KPIs to make informed business choices.
• Pragmatic, structured, and decisive under pressure.

Aanbod

Justrite Safety Group offers you a challenging and responsible management role in an international and growing organisation.

You can count on:

• An excellent salary around 120.000 euro gross per year including 8% holiday allowance.
• You will enter a 'Mangement Incentive Program' which entitles you to a bonus, leading up to 30% , when you are 'on target'.
• Company (lease) car.
• Pension scheme.
• You can introduce your own ideas and initiatives and that you are able to make an impact.
• Room for personal growth, further development of your career.

Do you have any questions?

Bram Mutsaarts - Senior Consultant

Mail Bram Mutsaarts

+31 (0)6 211 346 67

Over de vacature

Maintenance & Service Team Leader

Would you like to lead a technical team while still staying closely involved with the technology yourself? Join SSI SCHÄFER as a Maintenance & Service Team Leader. You will work at PRIMARK®’s distribution centre in Roosendaal, which covers more than 30,000 m². Here, you will work with automated cranes, AGVs, a monorail system, pallet conveyor systems and almost 500 Flexi Shuttles.

You will coordinate the daily maintenance activities, lead your team and work together with your colleagues to keep all systems running smoothly. Curious to find out more? Read on.

What will you be doing?

You will make sure that the technical logistics process within the distribution centre continues to run smoothly. You will lead a team of five employees, coaching and supporting them while acting as the main point of contact for day-to-day activities. At the same time, you will remain hands-on with the technology, working with systems such as automated pallet cranes, AGVs, sensors, scanners, weighing systems, roller conveyors, conveyors and shuttles.

You will regularly coordinate with PRIMARK®, logistics partner GXO and your colleagues to ensure that activities and processes are properly aligned. You will also prepare reports for handovers to other shifts and your manager. These reports cover topics such as the technical condition of the systems, completed maintenance work and maintenance planning.

Together with your team, you will also look for ways to improve the technical process. Do you see opportunities to make activities or processes more efficient? You will discuss these with your manager and colleagues. No two working days are the same: one day the focus may be on preventive maintenance, while the next an unexpected breakdown may require your immediate attention.

What we offer

As a Maintenance & Service Team Leader, you will have a leadership role that combines technology, maintenance and employee development. You will work with modern automated systems, make independent decisions and support your team in developing their skills and expertise.

We offer:

• a permanent employment contract;
• a gross monthly salary up to €6,110 including shift allowance, depending on your experience and education;
• a full-time position in a five-shift system, averaging 34 working hours per week due to the shift schedule, excluding a number of additional scheduled attendance days;
• a travel allowance of €0.23 per kilometre, up to a maximum commuting distance of 50 km each way;
• 27 days of annual leave, a PME pension scheme and employment conditions in accordance with the Metalektro Collective Labour Agreement;
• an extensive onboarding programme, including training on the various systems and installations.

What you bring

• You have a secondary vocational education (MBO) level of working and thinking;
• you have at least five years of work experience in a technical environment;
• you are able to coach, support and motivate employees;
• you are approachable and can communicate effectively with employees, managers, the customer and other stakeholders;
• you have a good command of both Dutch and English;
• certificates such as VCA, RAMS, Low Voltage or NEN 3140 would be an advantage.

Could this be your new job?

Apply for this position using the button below. Would you like some more information about the role first?

Please contact Xenia Hoekstra on 06-43549666 or .

About SSI SCHÄFER

We are one of the world’s leading providers of intralogistics solutions. We help our customers increase the efficiency and sustainability of their warehousing, order picking and logistics processes through innovative technologies and software. From fully automated warehouses with tailored service and maintenance solutions to manual and semi-automated systems, we provide cost-effective intralogistics solutions from a single source.

We have also developed into one of the world’s leading software providers for intralogistics. SSI SCHÄFER employs 8,600 people across 80 companies and seven production facilities worldwide, providing customers from all industries with tailored intralogistics solutions.

Over de vacature

Je bent de owner van de capaciteitsplanning binnen de Klantenservice en hebt altijd een goed beeld van de benodigde capaciteit op midden- en lange termijn.Wat doe je als Capaciteit Specialist Customer Service bij Coolblue? Je bent verantwoordelijk voor het gewenste capaciteitsniveau van de Klantenservice van Nederland, België, Duitsland en Coolblue Energie. Dit doe je door capaciteit targets te bepalen en data te vertalen naar projecten om de capaciteit op de Klantenservice steeds efficiënter in te richten. Dit vind je leuk om te doen Altijd een goed beeld hebben van de benodigde capaciteit voor alle landen en kanalen.Samen met Team Forecasting de verschillende forecasts nóg beter afstemmen op de ontwikkelingen binnen Domein Klantenservice.Vooruitdenken. Zo zorg jij ervoor dat de drivers van de capaciteitsplanning afgestemd zijn op interne en externe ontwikkelingen.Verantwoordelijk zijn voor projecten die bijdragen aan de juiste verhouding tussen benodigde en beschikbare capaciteit.Samenwerken met Organization & Employee Development en Operations om de gestelde doelstellingen van de Klantenservice te behalen. Hier herken jij jezelf in WO werk- en denkniveauErvaring met capaciteitsmanagement of business analyse is vereistAnalytisch denkvermogenCommunicatief ijzersterkUitstekende kennis van Excel (Google Sheets)32-40 uur per week beschikbaar Dit zoek jij verder in een baan GeldMet meer dan 30 trainingen in onze eigen Studiefabriek kun je elke dag een beetje beter worden.Korting op alle spullen die we verkopen.Ongekend goede werksfeer. Met versbereide happen, maandelijkse borrels, legendarische Coolblue-feesten, de leukste teamactiviteiten en een informele, speelse afdeling.25 vakantiedagen. Als je belooft dat je terugkomt.Reiskostenvergoeding, pensioenregeling en waar-je-werkt-geld.Een kantoor waar je foto's van wilt maken op een toplocatie. Vanaf Rotterdam Centraal is het 3 keer vallen voor je er bent. Oké, het is 2 minuten lopen.Op dit moment werken wij hybride: dat betekent een combinatie tussen werken op kantoor en werken vanuit huis. Natuurlijk zorgen we dat je thuis een top werkplek hebt. Inclusief bureaustoel, laptop en blauwe slingers.Een baan bij één van de snelst groeiende bedrijven van de Benelux.

Over de vacature

Are you ready to make an impact at DHL Express? We are looking for a Customer Support Agent (Frontline) to strengthen our Accounts Receivable team in Maastricht. Working full-time in day shifts, you will serve as the main contact for our international business partners.

what we offer

• €2900 a month
• Bonus incentives and a strong pension scheme
• Wide range of training possibilities
• 38 hours a week (fulltime)
• Shared Service Center, Maastricht
• Dynamic environment

who are you
Do you have experience in swiftly and effectively resolving enquiries for business customers, and do you thrive in a dynamic, international environment? Then this role is the perfect fit for you!

• Experience working in a complex customer service environment.
• Fluent in Dutch and English, both written and spoken (a good command of French or German is an advantage).
• Strong IT skills and experience working with various software programs and databases.

what will you do
In this role, you will be the primary point of contact for B2B customers regarding their invoices and the billing process. Around 70% of customer contact takes place via email, alongside incoming phone enquiries. You will resolve issues quickly, look up information across multiple databases, and ensure customers receive clear answers in a timely manner. You will be working in a fast-paced environment where no two days are the same.

• Handling B2B customer enquiries via email and phone, primarily related to (e-)billing and invoicing.
• Managing and navigating multiple databases and systems to provide accurate customer solutions.
• Maintaining high service standards and fast response times for incoming requests.
• Routing calls and escalating complex issues to internal teams or specialists when necessary.

where will you work
The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages.

Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.

• A good salary, bonus incentives and a strong pension scheme;
• A wide range of employee benefits;
• A job in day shifts and no weekends;
• A wide range of training options;
• Hybrid work.

job application
Do you recognize yourself in this profile? Then apply quickly via the button below!

Over de vacature

We are looking for a new Query Handling Agent for the Accounts Receivable team. No two days are the same in this dynamic environment. Are you a strong communicator and do you enjoy helping customers? Then this position at the DHL Shared Service Center is perfect for you!

what we offer

• €2900 a month
• Bonus incentives and a strong pension scheme
• Wide range of training possibilities
• 38 hours a week (fulltime)
• Shared Service Center, Maastricht
• Dynamic environment

who are you
Thanks to your experience with complex customer queries, you understand customer problems and know exactly how to address them. You're passionate about customer contact and driven by the desire to help and inspire customers. You're looking for a dynamic environment where no two days are the same and where your high stress tolerance can truly shine.

• You have strong communication skills in the language combination below;
• Fluent in English, French and Italian;
• You are customer oriented;
• You know how to multitask and like to work in a team;
• You have strong IT skills;
• You are eager to learn;
• You work result-oriented.

what will you do
As Agent Query Handling you are responsible for the accurate, professional and timely handling of customer questions. You research and solve them, always meeting the quality standards of our customers.

You are also an expert in billing and customs matters within the department. You help to find solutions to the most complex questions and thus contribute to the effective settlement of debtor cases.

• Solve customer inquiries in accordance with DHL standards;
• Log/update questions in ERP system quickly and accurately;
• Promote self service functionalities actively and/or ensure that customer questions are addressed structurally so that they do not recur;
• Ensure cross-function connection and ensure the required billing adjustments;
• Manage customers' escalation process and take charge of the solution.

where will you work
The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages.

Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.

• A good salary, bonus incentives and a strong pension scheme;
• A wide range of employee benefits;
• A job in day shifts and no weekends;
• A wide range of training options;
• Hybrid work.

job application
Do you recognize yourself in this profile? Then apply quickly via the button below!