Recruiter medewerker recruitment Vacatures

Over de vacature

Wat je gaat doen

In deze rol ben je verantwoordelijk voor het volledige proces rondom kandidaten en klanten. Je werft studenten, starters en professionals, voert gesprekken en maakt de juiste match tussen kandidaat en opdrachtgever. Daarnaast schrijf je vacatureteksten, denk je mee over arbeidsmarktcommunicatie en help je ASA online en offline zichtbaar te maken. Ook onderhoud je contact met klanten en uitzendkrachten, adviseer je over personeelsvraagstukken en bewaak je de planning. Kortom: een veelzijdige functie waarin je veel mensen spreekt, snel schakelt en dagelijks het verschil maakt. Je leert razendsnel communiceren, bouwt sterke relaties op en krijgt een uniek kijkje achter de schermen bij allerlei bedrijven. Geen dag is hetzelfde!

Wat we je bieden

Je krijgt duidelijke arbeidsvoorwaarden en ruimte om je verder te ontwikkelen. Hieronder zie je in één oogopslag wat je kunt verwachten.

• Salaris: €2700 - €2800 per maand bij 40 uur
• Wekelijkse salarisbetaling via uitzendconstructie
• Flexibele werkuren: fulltime, parttime mogelijk vanaf 32 uur
• Vakantiegeld: 8% van je bruto jaarsalaris
• Extra's: 6% persoonlijk budget, bonusregeling, reiskostenvergoeding

Wat we van je vragen

We zoeken iemand die energie krijgt van een dynamische omgeving, graag op kantoor in Nijmegen werkt en het leuk vindt om te schakelen tussen kandidaten, klanten en collega’s.

• Beschikbaarheid: Je bent 32 tot 40 uur per week inzetbaar en vindt flexibele werktijden prettig.
• Woonachtig in de regio: Je woont in (de omgeving van) Nijmegen en kunt gemakkelijk naar ons kantoor reizen.
• Opleidingsniveau: Je hebt HBO werk- en denkniveau, bij voorkeur richting HR, commerciële economie of vergelijkbaar.
• Eigenschappen: Je bent sociaal, communicatief sterk, ondernemend, houdt van afwisseling, hebt interesse in HR/recruitment en werkt graag in een hecht team.

Over het bedrijf

Bij ASA Nijmegen kom je terecht in een dynamische en no-nonsense werkomgeving. Ons team is jong, ambitieus en energiek. Collega's omschrijven de sfeer als gezellig, hecht en positief, met veel aandacht voor samenwerking en teamspirit. Iedereen staat voor elkaar klaar, helpt elkaar waar nodig en werkt samen aan hetzelfde doel. Hierdoor krijg je niet alleen de ruimte om jezelf te ontwikkelen, maar word je ook onderdeel van een team waarin loyaliteit, betrokkenheid en werkplezier centraal staan. We combineren hard werken met veel plezier. Van gezamenlijke lunches en een potje pingpong tot een wandeling tussendoor. En natuurlijk mag een gezellige vrijdagmiddagborrel niet ontbreken.

Over de vacature

Waar ruim 120 kilometer bibliotheekmateriaal, participatie van mensen met een leesbeperking en linked data samenkomen. Dat is de KB in Den Haag. En het is de plek waar jij als Medewerker Collectiedata meehelpt aan de opbouw van de KB-collecties. Zo’n 60.000 nieuwe boekpublicaties worden er per jaar door ons ontvangen. Op dit moment zijn we bezig de collectie klaar te maken voor de verhuizing van ons boekenmagazijn naar de Harnaschpolder. Een enorme klus waar we je hulp goed bij kunnen gebruiken. We zoeken daarom ook 4 tijdelijke medewerkers die onze Bijzondere Collecties gaan catalogiseren.

Maak jij het mogelijk?
Bijzondere collecties vragen om bijzondere aandacht. In deze functie beschrijf je materialen die inhoudelijk, historisch of materieel complex kunnen zijn en waarvoor standaardoplossingen niet altijd voldoende zijn.

Je combineert catalogiseerkennis met het vermogen om materiaal te onderzoeken, te interpreteren en zorgvuldig te beschrijven. Daarmee draag je eraan bij dat bijzondere en vaak unieke onderdelen van de collectie vindbaar, begrijpelijk en bruikbaar worden voor onderzoekers en andere gebruikers.

Je hebt ruime ervaring met catalogiseren en bibliografische ontsluiting en aantoonbare ervaring met bijzondere, historische of specialistische collecties. Je hebt gedegen kennis van catalogiseerregels en bibliografische standaarden, MARC21 of vergelijkbare metadataformaten, en gecontroleerde terminologie. Daarnaast heb je kennis van catalogiseren in bibliotheeksystemen en/of landelijke catalogiseeromgevingen en van de FOBID-regels.

(Passieve) kennis van Frans en Latijn is een pre, maar je bent vooral heel leergierig, analytisch, communicatief vaardig, inhoudelijk nieuwsgierig en zeer zorgvuldig.

Je kunt complexe vraagstukken zelfstandig onderzoeken en keuzes helder onderbouwen. Daarbij zoek je actief de samenwerking met collega’s en inhoudelijke specialisten en deel je graag je kennis.

Kortom, we zoeken iemand die

• zelfstandig de catalogiseerwerkzaamheden verricht;
• het leuk vindt om te leren en kennis te delen met collega’s;
• energie krijgt van samenwerken;
• vooruitdenkt en initiatief neemt om onze doelstellingen te halen;
• zowel sterke communicatieve als digitale vaardigheden heeft;
• hbo+ werk- en -denkniveau heeft;
• enthousiast wordt van een dynamisch team in een organisatie die volop in beweging is en waar diverse verandertrajecten plaatsvinden.

Waar kan jij op rekenen?
Als je kiest voor de KB dan kies je ook voor uitstekende arbeidsvoorwaarden. Om precies te zijn valt jouw keuze onder andere op:

• een bruto maandsalaris tussen € 3.024 en € 4.098 (schaal 7, cao OI);
• een jaarcontract met mogelijk uitzicht op verlenging;
• een goede werk- en privébalans. Zo heb je 42 vrije dagen en stimuleren we hybride werken. Gezien de aard van de werkzaamheden is voor deze functie veelvuldige aanwezigheid op kantoor gewenst;
• 100% vergoeding van jouw OV-reiskosten;
• pensioenopbouw via pensioenfonds ABP;
• een dertiende maand (8,33%).

Deze arbeidsvoorwaarden gelden voor een fulltime dienstverband van 40 uur per week. Voor de vacature medewerker collectiedata is een dienstverband voor minimaal 32 uur per week aan de orde. Lees op www.kb.nl/organisatie/vacatures-en-stages/uitstekende-arbeidsvoorwaarden meer over onze uitstekende secundaire arbeidsvoorwaarden.

Hoe is het om bij de KB te werken?
De KB is de nationale bibliotheek van Nederland. Wat meer mensen mogen weten, is dat de KB in transitie is en innoveert. Want dat doen we absoluut! Samen met 700 collega’s zetten we ons in om Nederland elke dag slimmer, vaardiger en creatiever te maken. Dit lukt ons door bijvoorbeeld alle digitale publicaties van én over ons land te verzamelen, te bewaren en te delen. En door met elkaar te streven naar een samenleving waar iedereen volwaardig mee kan doen. Zo zijn we er ook voor de allerjongsten met voorleeskoffertjes en voor senioren met tabletcursussen en voor laaggeletterden met taalhulp. Maatschappelijke uitdagingen zoals deze gaan we aan met andere netwerkpartners. We omarmen de verschillen van al onze collega’s. Sterker nog: we zien dat verschillen een team sterker maken. Dat ervaren we ook zo in ons team. Het team bestaat uit 45 collega’s, variërend van acquisitiemedewerkers en catalogiseerders tot metadataspecialisten.

Hoe jouw 45 toekomstige collega’s zelf de sfeer omschrijven? Als positief kritisch, gedreven en gezellig.

Hoe solliciteer ik op deze vacature?
Wil jij bijdragen aan onze innovatie? Mooi! We kunnen niet wachten om jouw cv en motivatie te ontvangen via het sollicitatieformulier op de website.

Vragen over de functie? Stel deze aan Cathérine Frissen, catalogiseerder bij Bijzondere Collecties, via .

Vragen over de sollicitatieprocedure? Chris de Boer geeft antwoord via .

• Solliciteren kan tot en met dinsdag 27 oktober 2026.
• Planning van het sollicitatieproces:Wk 2 november: Teams-call met recruiter;
  Wk 9 november: eerste ronde live gesprekken;
  Wk 16 november: tweede ronde live gesprekken;
  Wk 23 november: arbeidsvoorwaardengesprek en aanbieding.
• Zien we voldoende raakvlakken, dan gaan we graag zo snel mogelijk met je in gesprek en maken we snel een afspraak. Bij onvoldoende raakvlakken laten we je dit weten via e-mail.
• Onderdeel van het recruitmentproces is het voeren van een tweetal telefonische referentiegesprekken en het opvragen van een Verklaring Omtrent Gedrag (VOG).
• Tijdens de selectieprocedure bewaren we je gegevens. Uiterlijk 4 weken na het beëindigen van de sollicitatieprocedure verwijderen we deze op grond van de Algemene Verordening Gegevensbescherming (AVG). Lees op www.kb.nl/privacy-avg/privacyverklaring-sollicitanten meer over onze privacyverklaring sollicitanten.

Over de vacature

What will you do?

• Manage and process customer orders accurately and efficiently.
• Maintain customer records, quotations, and sales activities within the CRM system.
• Build and maintain strong relationships with B2B customers and dealers in the region of Spain and Portugal
• Provide professional pre-sales and after-sales support via phone and email.
• Answer commercial and technical customer inquiries and coordinate solutions with internal departments.
• Inform customers about product availability, promotions, order status, and delivery information.
• Proactively identify sales opportunities and introduce new products and offers to customers.
• Collaborate closely with colleagues from Sales, Customer Service, Marketing, Logistics, and Technical Support to ensure excellent customer satisfaction.
• Support daily sales operations using CRM systems and other digital tools.

Requirements

Who are you?

• Full professional proficiency in Spanish (C1-C2 level) and Portuguese (C1-C2) + strong communication skills in English.
• Minimum of 2 years of experience in B2B sales, account management, customer service, or a similar commercial role
• Experience as a musician, music retailer, studio professional, or active band member is considered very important
• Experience working with Spanish- speaking customers or business partners.
• Strong communication and relationship-building skills.
• A proactive, organized, and customer-oriented mindset.
• Living in the Netherlands.
• A valid driver's licence is an advantage.
• A genuine passion for music and musical instruments is highly preferred.
• You have the valid working permit for the Netherlands
• Ideally, you are based in the Uithoorn or Vinkeveen area. The location is easily accessible by car, public transport connections are more limited.

Benefits

• The start date is ASAP - Full-time position (40 hours per week).
• Please note: this is 100% onsite (NO hybrid)
• Salary: Starting from €2.800 - €3.000 gross per month, depending on experience.
• Initial 7-month contract with the intention of long-term employment.
• Pension scheme (50% contribution) and travel allowance (EUR 0,25 per km)
• Holidays: 25 days
• International and informal working environment.
• Working hours from 8:30 - 17:00 hrs - from Monday until Friday
• Employee discounts on musical instruments and related products.
• Opportunities for professional growth and development within the music industry.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

In this role you will be managing the flow of goods to ensure timely support for customer projects around the world. In this hands-on role, you'll take ownership of key logistics functions and contribute directly to keeping everything moving smoothly. Your responsibilities will include:

• Handling daily warehouse activities, such as order picking, packing, labeling, and preparing items for both domestic and international dispatch
• Receiving incoming shipments, inspecting contents for accuracy, and managing storage or further processing
• Maintaining an organized, clean, and efficient warehouse space to ensure a safe and productive working environment
• Managing inventory data, order entries, and shipment records within the ERP system
• Supporting logistics administration through scheduling, document preparation, and internal coordination
• Performing physically active tasks involving lifting and moving goods, requiring a good baseline of physical stamina

We’re looking for someone who is comfortable in a hands-on/physical, operational role that combines picking and packing activities with administrative logistics tasks. The ideal candidate is proactive, detail-oriented, and attentive to opportunities for improving logistics processes. #

Requirements

Our ideal candidate brings:

• Recent work experience in warehouse or logistics operations, ideally in an international environment.
• Knowledge of international shipping standards and documentation is a plus
• A problem-solving approach and a technical mindset
• Physical fitness to handle warehouse tasks when needed
• At least a HBO education
• You are located in the Eindhoven area. Candidates that are located far outside this area will *not

• be considered. We are not considering candidates that still need to relocate to Eindhoven.

• Strong proficiency in English (C1), both written and spoken, to work effectively with global partners

Please note that we don't offer sponsorship for this role. #

Benefits

Our client offers 26 holidays, a direct contract, pension scheme, 8.5% holiday allowance and a chance to be part of a fun and multicultural organization. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a member of the Customer Support – Service Desk Team, you will support customers across EMEA who contact our client regarding the calibration or repair of their equipment. You will act as a key connection between customers and the Service Technicians and Logistics teams based in service labs in the Netherlands, Germany, and the UK.
Working closely with the wider team, you will process service requests in Oracle, organize shipment collections, manage the RMA backlog, handle customer communication via email and phone, and coordinate with internal teams and carriers to resolve logistical issues.You will also be responsible for monitoring KPIs through Visual Management, identifying deviations from targets, and applying problem-solving methods to help close performance gaps.

• Work with partners, suppliers, and customers mainly across Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT).
• Handle internal and external customer inquiries via phone and email.
• Create service orders in the relevant systems for equipment requiring repair or calibration.
• Prepare and provide pickup labels, master packing lists, and dangerous goods information.
• Manage loaner equipment pools in the UK and the Netherlands, where applicable.
• Monitor KPIs through Visual Management, identify deviations in a timely manner, and take appropriate problem-solving actions.
• Coordinate with internal teams and carriers to resolve logistical issues and ensure smooth service operations.
• Follow established communication procedures, guidelines, and policies.
• Work collaboratively with other Service Desk sub-teams to maintain consistent service standards and communication across different regions.

You will join an international Service Desk Team consisting of 16 agents working across five sub-teams. The teams work closely together through an organized workflow, supporting each other to maintain consistent service quality for customers across different locations. The team is led by a manager with a strong focus on Continuous Improvement. #

Requirements

• Previous experience in customer service, customer support, service coordination, order management, logistics, or a similar role.
• Experience handling customer inquiries via phone and email.
• Strong organizational skills and the ability to manage multiple requests and priorities at the same time.
• Good communication skills and confidence in working with internal and external stakeholders.
• Comfortable working with systems and processing service or customer-related information accurately.
• Good problem-solving skills, with the ability to identify issues and coordinate with the relevant teams to find solutions.
• Ability to work in an international and multicultural environment.
• *Good command of English, both written and spoken, and German at least at B2 level.

• A proactive and team-oriented approach to daily work.
• Willingness to work with operational KPIs and follow established processes and guidelines.
• Location near Eindhoven

Benefits

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: A full-time contract with two day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a key member of the Customer Support team, you will play an integral role in ensuring the seamless execution of daily operations. You'll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment. Responsibilities include:

• Handle end-to-end order lifecycle, from entry to billing, using SAP
• Coordinate with warehouse and logistics providers to ensure accurate order handling
• Initiate and oversee any subcontracting needs with logistics partners
• Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment

Delivery Oversight:

• Serve as the liaison with transportation providers to monitor shipments
• Actively track and respond to delivery date changes
• Keep customers and sales informed of any updates or delays

Customer Relationship Management:

• Build and maintain strong commercial ties with customers and partnership with the sales team
• Be the first line of support for inquiries and complaints via phone or email
• Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations

Continuous Improvement & Projects:

• Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness

Requirements

We’re searching for a customer-focused professional who thrives in a dynamic environment and brings both empathy and efficiency to the table. Your Profile:

• Minimum of 1 year of experience in a customer service role is is a plus, not a must
• Strong interpersonal and communication skills, both written and verbal
• Attentive listener with the ability to ask insightful questions to fully understand customer needs or concerns
• Clear, compassionate communicator who can articulate information effectively and with empathy
• German C2 and English B2 or higher are required. A third language such as Dutch or French is a big plus.
• Excellent organizational skills and the ability to manage multiple priorities while meeting deadlines
• Interest in and willingness to learn the technical side of our client's lighting solutions
• Positive, self-motivated mindset with a collaborative spirit and a drive to inspire those around you
• Proactive, hands-on approach to daily tasks and continuous self-improvement
• You are located in the Eindhoven area
• Comfortable working with digital tools and systems, including Excel.
• Currently residing in Eindhoven or the surrounding area.

Benefits

• 8% holiday allowance
• variable bonus of 10% of your salary
• pension plan
• 1 day working from home after onboarding (3 months)
• direct contract with the client
• 25 holidays
• travel allowance

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

In this role you will be managing the flow of goods to ensure timely support for customer projects around the world. In this hands-on role, you'll take ownership of key logistics functions and contribute directly to keeping everything moving smoothly. Your responsibilities will include:

• Handling daily warehouse activities, such as order picking, packing, labeling, and preparing items for both domestic and international dispatch
• Receiving incoming shipments, inspecting contents for accuracy, and managing storage or further processing
• Maintaining an organized, clean, and efficient warehouse space to ensure a safe and productive working environment
• Managing inventory data, order entries, and shipment records within the ERP system
• Supporting logistics administration through scheduling, document preparation, and internal coordination
• Performing physically active tasks involving lifting and moving goods, requiring a good baseline of physical stamina

We’re looking for someone who is comfortable in a hands-on/physical, operational role that combines picking and packing activities with administrative logistics tasks. The ideal candidate is proactive, detail-oriented, and attentive to opportunities for improving logistics processes. #

Requirements

Our ideal candidate brings:

• Recent work experience in warehouse or logistics operations, ideally in an international environment.
• Knowledge of international shipping standards and documentation is a plus
• A problem-solving approach and a technical mindset
• Physical fitness to handle warehouse tasks when needed
• At least a HBO education
• You are located in the Eindhoven area. Candidates that are located far outside this area will *not

• be considered. We are not considering candidates that still need to relocate to Eindhoven.

• Strong proficiency in English (C1), both written and spoken, to work effectively with global partners

Please note that we don't offer sponsorship for this role. #

Benefits

Our client offers 26 holidays, a direct contract, pension scheme, 8.5% holiday allowance and a chance to be part of a fun and multicultural organization. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a member of the Customer Support – Service Desk Team, you will support customers across EMEA who contact our client regarding the calibration or repair of their equipment. You will act as a key connection between customers and the Service Technicians and Logistics teams based in service labs in the Netherlands, Germany, and the UK.
Working closely with the wider team, you will process service requests in Oracle, organize shipment collections, manage the RMA backlog, handle customer communication via email and phone, and coordinate with internal teams and carriers to resolve logistical issues.You will also be responsible for monitoring KPIs through Visual Management, identifying deviations from targets, and applying problem-solving methods to help close performance gaps.

• Work with partners, suppliers, and customers mainly across Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT).
• Handle internal and external customer inquiries via phone and email.
• Create service orders in the relevant systems for equipment requiring repair or calibration.
• Prepare and provide pickup labels, master packing lists, and dangerous goods information.
• Manage loaner equipment pools in the UK and the Netherlands, where applicable.
• Monitor KPIs through Visual Management, identify deviations in a timely manner, and take appropriate problem-solving actions.
• Coordinate with internal teams and carriers to resolve logistical issues and ensure smooth service operations.
• Follow established communication procedures, guidelines, and policies.
• Work collaboratively with other Service Desk sub-teams to maintain consistent service standards and communication across different regions.

You will join an international Service Desk Team consisting of 16 agents working across five sub-teams. The teams work closely together through an organized workflow, supporting each other to maintain consistent service quality for customers across different locations. The team is led by a manager with a strong focus on Continuous Improvement. #

Requirements

• Previous experience in customer service, customer support, service coordination, order management, logistics, or a similar role.
• Experience handling customer inquiries via phone and email.
• Strong organizational skills and the ability to manage multiple requests and priorities at the same time.
• Good communication skills and confidence in working with internal and external stakeholders.
• Comfortable working with systems and processing service or customer-related information accurately.
• Good problem-solving skills, with the ability to identify issues and coordinate with the relevant teams to find solutions.
• Ability to work in an international and multicultural environment.
• *Good command of English, both written and spoken, and German at least at B2 level.

• A proactive and team-oriented approach to daily work.
• Willingness to work with operational KPIs and follow established processes and guidelines.
• Location near Eindhoven

Benefits

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: A full-time contract with two day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a key member of the Customer Support team, you will play an integral role in ensuring the seamless execution of daily operations. You'll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment. Responsibilities include:

• Handle end-to-end order lifecycle, from entry to billing, using SAP
• Coordinate with warehouse and logistics providers to ensure accurate order handling
• Initiate and oversee any subcontracting needs with logistics partners
• Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment

Delivery Oversight:

• Serve as the liaison with transportation providers to monitor shipments
• Actively track and respond to delivery date changes
• Keep customers and sales informed of any updates or delays

Customer Relationship Management:

• Build and maintain strong commercial ties with customers and partnership with the sales team
• Be the first line of support for inquiries and complaints via phone or email
• Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations

Continuous Improvement & Projects:

• Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness

Requirements

We’re searching for a customer-focused professional who thrives in a dynamic environment and brings both empathy and efficiency to the table. Your Profile:

• Minimum of 1 year of experience in a customer service role is is a plus, not a must
• Strong interpersonal and communication skills, both written and verbal
• Attentive listener with the ability to ask insightful questions to fully understand customer needs or concerns
• Clear, compassionate communicator who can articulate information effectively and with empathy
• German C2 and English B2 or higher are required. A third language such as Dutch or French is a big plus.
• Excellent organizational skills and the ability to manage multiple priorities while meeting deadlines
• Interest in and willingness to learn the technical side of our client's lighting solutions
• Positive, self-motivated mindset with a collaborative spirit and a drive to inspire those around you
• Proactive, hands-on approach to daily tasks and continuous self-improvement
• You are located in the Eindhoven area
• Comfortable working with digital tools and systems, including Excel.
• Currently residing in Eindhoven or the surrounding area.

Benefits

• 8% holiday allowance
• variable bonus of 10% of your salary
• pension plan
• 1 day working from home after onboarding (3 months)
• direct contract with the client
• 25 holidays
• travel allowance

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.