Over de vacature

We are seeking a dedicated Customer Support Representative to join our client's Service Desk team. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK.

• Customer Support: Address inquiries via email or phone, ensuring customer questions are resolved professionally and promptly.
• Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows.
• Order Monitoring: Track service turnaround times, provide regular updates, and create price quotations when required.
• Complaint Management: Handle customer complaints efficiently, ensuring timely resolution to maintain satisfaction.
• Financial Coordination: Collaborate with the finance team to ensure invoices are accurate and payments are processed smoothly.
• Continuous Improvement: Monitor team KPIs, identify performance gaps, and implement solutions using problem-solving techniques.
• Adherence to Policies: Follow established customer service procedures to deliver consistent and reliable service.

Requirements

• 1+ years of experience in customer support
• Fluency in English *and

• German both written and spoken.

• Team player, problem solver, customer-oriented, independent worker
• Great communication skills
• Location near Eindhoven

Benefits

By joining our client’s team, you’ll benefit from: - A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.

• Flexible Hybrid Work Arrangements: A full-time contract with one day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Are you a natural-born connector who adapts faster than a chameleon and stays cool when plans change at the drop of a hat? Then this is the perfect match you’ve been waiting for! We are looking for an enthusiastic English & German-speaking Customer Service Representative to join an international company—someone who will make a real difference with heaps of energy, a sense of humor, and a proactive attitude. In this role, you’ll be far more than just a standard helpdesk agent: you’ll act as a strategic partner to restaurants and interact effortlessly with top-level international executives. You’ll quickly master the ins and outs of this dynamic field, ensuring that partners can run their businesses smoothly, successfully, and with a smile. ✨

What we offer

• Good salary between €3,200 and €3,500!
• A dynamic environment where a lot is happening!
• Possibility to work from home
• Office hours between 09:00 and 17:00
• Great atmosphere!
• An international workplace where you learn a lot!

Who you are
As a customer service representative, you are a pillar of stability for your team and our partners. No fixed processes? No problem; you thrive in a dynamic environment and switch effortlessly between priorities. When things are quiet, you don’t just sit around—you proactively come up with plans to improve the work. You have exceptional communication skills, possess a great deal of empathy, and love spending hours improving the system.

• You speak and write English
• You speak and write German
• You are available 40 hours a week
• You can travel to the location in Amsterdam
• You have over two years of experience in Customer Service

What will you do
As a Customer Service Specialist, you coach agents, monitor quality, and step in yourself whenever necessary. You might spend up to six hours a day on the phone with restaurant partners, providing support and strengthening relationships. You constantly communicate with top international managers in English and adjust course as daily priorities shift. You and your team run the show!

• Point of contact and sparring partner for restaurant partners (by phone)
• Get in touch with international clients in English
• Proactively improving processes
• Quickly adapting to changing priorities

Where will you work
You’ll be joining a fast-growing international company in Amsterdam. We operate in a dynamic market where no two days are the same. You’ll work alongside ambitious, friendly colleagues from all over the world. There is plenty of room for your own input and creativity; we’re building this together, meaning your ideas really make a difference. It’s a fantastic place to give your career a major boost! 🚀🌍 #SME

Job application
Are you the customer service representative we’re looking for? Then don’t wait any longer—apply right away via Tempo-Team! We can’t wait to meet you!

Over de vacature

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

what we offer

• Good salary
• Personal development
• International environment
• Customer Service
• Maastricht, The Netherlands
• 30-40 hours a week

who are you
You always strive for perfect customer service. You have great communication skills and are able to communicate fluently in English and Spanish. You always have your eyes on the result and you are stress resistant.

• Experience in customer service or a similar position is an advantage;
• A healthy dose of human knowledge and excellent communication skills, both spoken and written;
• Excellent knowledge of Spanish, both written and oral, at native level;
• Good knowledge of English, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail;

what will you do
The Customer Service department serves all customers and prospective customers by handling all complaints for the entire range of Mercedes-Benz vehicles. All complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries are dealt with adequately, manage our services to customers and transfer product knowledge. The working times on the department are between 8:00 and 20:00.

• Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
• Activities related to information security, information management and privacy assurance;
• Accurate recording of customer interactions, including complaints, solutions provided and feedback;
• A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;

where will you work
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multilingual;
• Multicultural;
• Dynamic environment.

job application
Do you recognize yourself in this profile? Apply quickly by clicking the "Sollicitatie" button below! If you have any questions, please do not hesitate to contact us!

Over de vacature

With an international team of more than 1,000 colleagues, Mercedes-Benz Customer Assistance Center works to create the ultimate customer experience. Not only for motorists, but also to support retail and logistics companies. The head office of the Mercedes-Benz Customer Assistance Center is located in Maastricht.

what we offer

• Multicultural and dynamic work environment
• 40 hours per week
• Work at the CAC head office in Maastricht (NL)
• Full time training program
• Personal development
• Required language skills: English

who are you

• fluent in English on a native level;
• other fluent language skills are a plus;
• preferably experienced in a customer service environment;
• the ability to remain calm and collected in difficult customer situations;
• motivated and very customer minded;
• can work in a team as well as on your own;
• attention to detail based on organizational and time management skills;
• living in the area of Maastricht.

what will you do
The Dealer Parts Support team of Mercedes-Benz Customer Assistance Center takes care of various logistical issues regarding the delivery of car parts. Issues can occur on a daily basis. Transportation, production or administration issues can happen frequently.

In the DPS team you take care of these issues by finding the best and most fitting solution. For these activities it is important that you keep all parties up to date and work with your colleagues to find the solution. There is no specific additional knowledge required. Everything you need to know to do your job properly will be learned in training and on the job!

where will you work
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Assistance Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience. You will work at the Customer Assistance Center in Maastricht, close to the Maas and the center of Maastricht. From the train station it is less than a 1.5 km walk and also very easily accessible by public transport or bike. There is also free parking on site. And don't forget a cozy company canteen and an on-site barista!

• multicultural, dynamic and international working environment;
• an open, friendly and relaxed atmosphere;
• training program and training on the job;
• 40 hours per week.

job application
Do you recognize yourself in this profile? Then apply quickly by clicking on the button below!

Over de vacature

With an international team of more than 1,000 colleagues, Mercedes-Benz Customer Assistance Center works to create the ultimate customer experience. Not only for motorists, but also to support retail and logistics companies. The head office of the Mercedes-Benz Customer Assistance Center is located in Maastricht.

what we offer

• Multicultural and dynamic work environment
• Logistic Customer Service
• Work at the CAC head office in Maastricht (NL)
• 1 year contract with the intention to extend
• Personal development
• 40 hours a week

who are you

• fluent in German on a native level and near native communication skills in English;
• other fluent language skills are a plus;
• preferably experienced in a customer service environment;
• the ability to remain calm and collected in difficult customer situations;
• motivated and very customer minded;
• can work in a team as well as on your own;
• attention to detail based on organizational and time management skills;
• living in the area of Maastricht.

what will you do
The Dealer Parts Support team of Mercedes-Benz Customer Assistance Center takes care of various logistical issues regarding the delivery of car parts. Issues can occur on a daily basis. Transportation, production or administration issues can happen frequently.

In the DPS team you take care of these issues by finding the best and most fitting solution. For these activities it is important that you keep all parties up to date and work with your colleagues to find the solution. There is no specific additional knowledge required. Everything you need to know to do your job properly will be learned in training and on the job!

where will you work
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Assistance Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience. You will work at the Customer Assistance Center in Maastricht, close to the Maas and the center of Maastricht. From the train station it is less than a 1.5 km walk and also very easily accessible by public transport or bike. There is also free parking on site. And don't forget a cozy company canteen and an on-site barista!

• multicultural, dynamic and international working environment;
• an open, friendly and relaxed atmosphere;
• training program and training on the job;
• 40 hours per week.

job application
Do you recognize yourself in this profile? Then apply quickly by clicking on the button below!

Over de vacature

With an international team of more than 1,000 colleagues, Mercedes-Benz Customer Assistance Center works to create the ultimate customer experience. Not only for motorists, but also to support retail and logistics companies. The head office of the Mercedes-Benz Customer Assistance Center is located in Maastricht.

what we offer

• Multicultural and dynamic work environment
• 40 hours per week
• Work at the CAC head office in Maastricht (NL)
• Full time training program
• Personal development
• Required language skills: German & English

who are you

• fluent in German on a native level and near native communication skills in English;
• other fluent language skills are a plus;
• preferably experienced in a customer service environment;
• the ability to remain calm and collected in difficult customer situations;
• motivated and very customer minded;
• can work in a team as well as on your own;
• attention to detail based on organizational and time management skills;
• living in the area of Maastricht.

what will you do
The Dealer Parts Support team of Mercedes-Benz Customer Assistance Center takes care of various logistical issues regarding the delivery of car parts. Issues can occur on a daily basis. Transportation, production or administration issues can happen frequently.

In the DPS team you take care of these issues by finding the best and most fitting solution. For these activities it is important that you keep all parties up to date and work with your colleagues to find the solution. There is no specific additional knowledge required. Everything you need to know to do your job properly will be learned in training and on the job!

where will you work
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Assistance Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience. You will work at the Customer Assistance Center in Maastricht, close to the Maas and the center of Maastricht. From the train station it is less than a 1.5 km walk and also very easily accessible by public transport or bike. There is also free parking on site. And don't forget a cozy company canteen and an on-site barista!

• multicultural, dynamic and international working environment;
• an open, friendly and relaxed atmosphere;
• training program and training on the job;
• 40 hours per week.

job application
Do you recognize yourself in this profile? Then apply quickly by clicking on the button below!