German speaking customer service specialist Vacatures in Schiphol

Over de vacature

Join the dynamic team of Aeroméxico at Amsterdam Airport Schiphol! We are looking for a Spanish and English speaking, dedicated and proactive Baggage Performance Specialist to monitor, analyze, and support our station’s baggage operations.

what we offer

• Salary between €22 and €26, based on experience.
• Working for Mexico's premium airline, Aeromexico
• At least for 1 year
• Work times from 14:15 to 23:15
• Working at one of world's biggest Airports
• Highly detail-oriented job in Spanish and English

who are you

If you are highly detail-oriented, experienced in aviation baggage handling, and thrive in an independent role, this is a unique opportunity to ensure a seamless experience for our passengers.

With your strong communication skills and empathetic approach, you effortlessly bridge the gap between internal teams, operational partners, and our passengers. Above all, you are a dedicated professional who uses their fluency in Spanish and English to ensure Aeroméxico's baggage operations run as smoothly as possible.

• A minimum of 8 years of residency in the Netherlands.
• Fluency in Spanish and a strong command of professional English.
• Proven hands-on experience in baggage irregularity handling within the aviation industry.
• High proficiency in WorldTracer and a deep understanding of AHL, DPR, and OHD file rules.
• Strong analytical skills to successfully investigate and resolve complex operational discrepancies.
• Proactive work ethic with the ability to operate independently in a fast-paced airport environment.

what will you do

During your operational shift from 14:15 to 23:15, you will serve as the central point of control for Aeroméxico's baggage performance at Schiphol. Your daily focus involves thoroughly reviewing baggage irregularity reports, particularly AHL files, and ensuring every case receives consistent and timely follow-up.

Beyond resolving individual cases, you will analyze baggage connection disruptions, maintain performance indicators, and identify recurring structural issues. By collaborating closely with internal Aeroméxico teams and external service providers, you will track and implement necessary corrective actions.

• Reviewing baggage irregularity reports, with a strong focus on AHL files, and ensuring consistent and timely follow-up.
• Verifying the accuracy of report coding, particularly paying attention to the “Reason for Loss” and “Fault Station” fields.
• Coordinating with relevant parties to request and track corrections when incorrect coding or station attribution is identified.
• Maintaining and updating baggage performance indicators, analyzing data to identify and resolve recurring issues.
• Investigating baggage connection and handling disruptions involving partner airlines or other stations.
• Following up directly with passengers to provide updates, resolve issues, and deliver excellent customer service.

where will you work

You will be based at Amsterdam Airport Schiphol, one of Europe’s most dynamic and busiest aviation hubs. As part of the Aeroméxico team, you will work in an international environment that directly connects the Netherlands with Latin America. You will be at the heart of the daily operation, working together closely with baggage handling agents, airport partners, and global colleagues.

job application

Are you who we are looking for? I'd love to talk to you about it! Send your resume and motivation and I will get in touch.

Please note, without a proper motivation letter I cannot accept your application!