Onsite IT Technician

Over de vacature

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

In a fast-paced, evolving environment, you will provide professional, hands-on IT support and help ensure incidents and service requests are resolved promptly and within agreed service levels. You will support users by phone, email, and in person, take a proactive approach to troubleshooting, and coordinate with third-party resolver groups when escalation is required.

Main Responsibilities

IT Support – First and Second Line

• • Diagnose and resolve hardware and software issues involving desktops, laptops, printers, copiers, scanners, mobile devices, and peripherals, in line with SLAs;
    • Set up and configure hardware and mobile devices for end users;
    • Install, configure, and update software, operating systems, and security patches;
    • Resolve software issues that cannot be fixed remotely;
    • Troubleshoot local Ethernet and Wi-Fi network issues;
    • Handle incidents requiring onsite support, including system failures and urgent hardware replacements;
    • Cover service desk phone calls when requested by management;
    • Record all activity in ServiceNow and escalate unresolved issues with complete context;
    • Liaise between end users and other IT teams.

Logistics and Asset Management

• • Maintain accurate IT asset records and conduct physical stock inventories;
    • Manage stock, orders, equipment receipt, and quality checks against orders;
    • Review and process user equipment requests, including simple RFCs;
    • Prepare, pack, and deliver equipment, and assist users with initial setup and onboarding;
    • Arrange deliveries with users by phone and email, and create field technician work orders;
    • Coordinate equipment deployment and retrieval for new hires, leavers, and department moves;
    • Manage end-of-life processes, including data wiping with Blancco and equipment decommissioning.

Network Support

• • Install, test, and configure network equipment, including routers, switches, firewalls, access points, and cabling;
    • Perform network patching and device management;
    • Diagnose and report network issues, providing onsite and remote support.

Team Coordination and Reporting

• • Coordinate the team's daily activities and schedules, including holidays and sick leave;
    • Monitor the incident queue, redistribute tickets during absences, and support SLA compliance;
    • Manage escalations and act as the main contact for local and central management teams;
    • Align processes with DWP / EUSS;
    • Analyze and report issues to the IM team, and submit weekly activity reports to management;
    • Contribute to documentation, operational procedures, and workload planning.

Must have

• At least 4 years of experience in a similar role;
• Solid knowledge of Microsoft OS and Office tools, Linux and macOS;
• Fluent written and spoken Dutch and English;
• Strong customer service skills;
• Ability to work autonomously, learn complex procedures quickly, and stay effective under pressure;
• Teamwork and experience dealing with multicultural users;
• Punctuality and reliability;
• Clean criminal record.

Nice to have

• Additional IT certifications;
• French (a plus), or other European languages such as Spanish or Italian.

Working Conditions

• 8-hour shifts between 08:00 and 18:00, Monday to Friday, with occasional flexibility for overtime;

• On-site in Petten, Netherlands.

• Online learning library, LinkedIn Learning, corporate training, and mentoring;

• Structured career paths and an employee referral program;

• Access to the SAI Library, Stefanini's AI learning hub;

• Confidential, free Employee Assistance Program for employees and family members.