AI & Experience Orchestration Director (Sales Overlay)

Over de vacature

Overview

In this role, you will lead strategic engagements to accelerate adoption of Genesys AI and Experience Orchestration, translating client business goals into impactful AI use cases. You'll engage with senior stakeholders, influence deal strategy, and drive the execution of AI initiatives across cross-functional teams. You help shape AI-driven customer experiences at scale and contribute to Genesys' mission of empathetic, intelligent orchestration. This is a chance to lead transformative projects for global customers and advance the company's AI portfolio.

Arbeidsvoorwaarden / Benefits

• great benefits and perks

Verantwoordelijkheden

• Demonstrate advanced AI expertise in discussions with technical and business stakeholders
• Engage with senior leaders and orchestrate complex opportunities across internal and external teams
• Influence deal strategy and support territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement
• Serve as a trusted SME and model best practice sales motions across the wider team
• Provide hands-on support for positioning, presentations, pricing, proposals, and other materials related to Genesys AI and Experience Orchestration
• Lead customer workshops to shape AI use cases and prioritization frameworks
• Act as voice of the customer by capturing insights and partnering with cross-functional teams
• Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
• Ad-hoc duties as required by management

Belangrijkste vereisten

• Strong SME in AI, pre-sales, and customer experience technology with excellent communication

• Experience in sales overlay, specialist, or SME roles

• 10 to 12 years in software, cloud, or AI related roles

• Proven capability in AI-powered customer experience and conversational AI solutions

• Ability to influence without direct authority and collaborate to drive outcomes

• Experience coordinating and executing AI proofs of concept

• Ability to create effective territory and account strategies that support growth objectives

• Strong critical thinking, problem solving, and communication skills

• Effective presentation skills as a compelling SME

• Ability to manage multiple concurrent work streams and opportunities across teams

• strong communication

• collaboration

• influencing without authority

• AI-powered customer experience

• conversational AI

• experience with AI portfolios and related sales enablement

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