Customer service team lead Vacatures

Over de vacature

Wil jij een team aansturen bij een mooi familiebedrijf met een hart voor de zee? Als Teamleider Customer Service zorg je dat alles op de afdeling goed loopt. Je werkt mee in de operatie en helpt je team om elke dag beter te worden.

• Salaris tussen de €2800,- en €3300,- per maand
• Flexibele werktijden
• Werken in Yerseke
• Doorgroeimogelijkheden

Je bent een natuurlijke leider en je houdt altijd het overzicht. Je vindt het leuk om met data te werken en durft beslissingen te nemen. Voor deze functie kijken we naar de volgende eisen:

• Je hebt hbo werk- en denkniveau
• Je hebt 3 tot 5 jaar ervaring in klantenservice
• Je hebt ervaring met grote CRM-systemen
• Je spreekt en schrijft goed Nederlands
• Je spreekt Engels, Frans of Duits (dit is een voordeel)

Je geeft leiding aan een team van vier collega's. Je plant het werk in en helpt je collega's bij hun ontwikkeling. Als er lastige problemen zijn met klanten, los jij die op. Je kijkt naar de cijfers en de feedback van klanten om de service te verbeteren. Ook maak je rapporten voor het management en werk je samen met de afdeling sales.

• Je stuurt het Customer Service team aan
• Je coacht collega's en bewaakt de prestaties
• Je lost moeilijke klachten of vragen zelf op
• Je verbetert de klantbeleving op basis van data
• Je werkt samen met andere afdelingen in een internationale omgeving

Je gaat aan de slag bij een bekend Zeeuws familiebedrijf. Ze leveren alles wat de zee te bieden heeft en werken op een eerlijke en praktische manier. Duurzaamheid is erg belangrijk voor het bedrijf. Je komt terecht in een internationale omgeving waar klanten uit heel Europa bellen. De sfeer is informeel en je krijgt veel vrijheid in je werk.

Ben jij de enthousiaste Technische Superintendent die we zoeken? Solliciteer dan snel via onderstaande button! Heb je nog vragen? Neem dan contact op via 0113 274 800.

Over de vacature

Houd jij van puzzelen met cijfers en wil je dat alles in het bedrijf soepel loopt? Als Forecast Analist voorspel jij wat klanten gaan kopen. Zo zorg je dat er nooit te veel of te weinig voorraad is. Een belangrijke rol bij een topwerkgever in de regio!

• Salaris tussen de € 3.500 en € 4.750 per maand
• 25 vakantiedagen en 9,5 adv-dagen
• Toegang tot trainingen
• Vaste eindejaarsuitkering van 4,5%
• Met uitzicht op vast
• Reiskostenvergoeding van € 0,23 per km

Je vindt het leuk om met data te werken en processen te verbeteren. Voor deze functie gelden de volgende eisen:

• Je hebt een hbo- of wo-diploma
• Je hebt ervaring met Supply Chain of logistiek
• Je kunt goed werken met ERP-systemen en Excel
• Je spreekt en schrijft goed Nederlands

Jij zorgt dat de vraag van klanten en de planning van het bedrijf goed op elkaar aansluiten. Je bekijkt wat er in het verleden is verkocht en wat er in de toekomst nodig is. Dit bespreek je met collega's van verschillende afdelingen.
Jouw taken zijn:

• Maken van voorspellingen voor de korte en lange termijn
• Analyseren van verkoopcijfers en afwijkingen
• Informatie delen met de verkoopteams
• Leiden van overleggen over de planning (S&OP)
• Verbeteren van de nauwkeurigheid van de voorspellingen

Je gaat aan de slag bij een grote logistieke speler in de regio. Het is een bedrijf waar een informele sfeer hangt. Er zijn veel mogelijkheden om jezelf verder te ontwikkelen en door te groeien binnen de organisatie.

Ben jij de enthousiaste Customer Service Team Lead die we zoeken? Solliciteer dan snel via onderstaande button! Heb je nog vragen? Neem dan contact op via 0113 274 800.

Over de vacature

Reedy to join a leading food delivery company’s groundbreaking AI initiative as a German/English Customer Service Specialist? You’ll bridge the gap between AI agents and partners, helping build and document new processes from the ground up. If you’re a problem solver with customer service experience. Then help our client shape the future of AI interaction.

• A monthly salary of 3450€
• Temp. contract, possibility to get a perm contract
• Play a key role in a brand-new AI initiative
• Work in a modern office in the center of Amsterdam
• 40 hours per week, 5 days on-site to start
• Receive travel reimbursement

As an Customer Service Specialist German/English, you'll be bridging the gap between AI and human interaction. We're looking for someone who is:

• Has a few years of customer service experience.
• Is fluent in both English and German, spoken and written.
• Data-savvy with a strong analytical and problem-solving ability.
• Adaptable, eager to learn and likes working in a fast-paced environment.

In this Customer Service Specialist German/English speaking role, you'll be actively involved in ensuring the smooth operation of our AI sales initiatives. A typical day might involve:

• Monitoring inquiries (phone, email, WhatsApp) and identify areas for AI agent improvement.
• Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent.
• Maintain records in CRM systems for performance tracking and analysis.
• Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes.
• Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management.

You will be working in a small and new team at a big international food delivery company. Located in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.

Ready to become a Customer service specialist English and German speaking and help shape the future? Apply now and start your journey!

Over de vacature

Are you an experienced customer service representative and are you ready for a challenge? If you are interested in AI and you want to make a difference, this is your chance at Just Eat Takeaway! We offer €19,90 per hour and a fulltime position.

• €19,90 per hour and travel expenses.
• 40 hours per week.
• A long term contract.
• At Just Eat Takeaway!
• Close to Amsterdam Central Station!
• An pioneering role in customer service!

To bridge the gap between traditional customer service and AI, your experience in customer service is esential. You know what is expected and how to provide a great experience. Your communication skills are excellent and you are excited about AI and data.

• You are fluent in English, as well as Dutch or German.
• You have at least 5 years of customer service experience.
• You enjoy fast-paced environments and are always motivated to optimise processes and develop tools.

Your new role as English and Dutch or German customer service agent is exciting and your responsiblilties are diverse.
You monitor inquires from Just Eat Takeaway partners (restaurants) that are made via phone, e-mail or WhatsApp. You screen the feedback given and identify areas for AI agent improvement and discuss this with the Agent Operations team. If necessary, you step in as the 'human-in-the-loop' and continue the conversation with the partner to ensure professional and timely customer service.
Your feedback helps to develop and improve the AI agent. You discuss your findings and suggestions with the Agent Operations and Data teams.
All partner interaction is recorded. You use the CRM systems so records will be available for performance tracking and analysis.
Your experience and expertise guarentees a positive customer journey!

Just Eat Takeaway is based in Amsterdam. The modern office is located at Piet Heinkade, just one tram stop way from Central Station!

You will be part of a group of experienced customer service representatives that are all eager to continue growing and improving the field.
You will regularly meet with various internal teams and your team lead to collaborate and innovate together!

Ready to become a multi-lingual customer service agent at Just Eat Takeaway? Apply now and send us your resume and cover letter!

Over de vacature

Get started as a logistics employee and get hourly guarantee of 40 hours a week! You can also count on a job for longer period of time. To top it all off, you work in a very pleasant team with a good team leader who helps you get the best out of yourself. Apply as a warehouse worker at GXO Schiphol!

This job does not provide accommodation. If you need a job with accommodation, you can best contact our department eu-flex via [email protected]

Apply now and receive a WhatsApp message within 15 minutes with a few short questions, so that we can help you quickly. Don't have WhatsApp? Then we will contact you by phone or e-mail!

• A full-time job and weekends off!
• Earn € 2550 per month including allowances
• A job for a longer period of time
• A job where your development is important
• Travel allowance of €7.30 max per day
• Allowances in the evening up to 25%

As a logistics employee at GXO it is important that you meet the following requirements:

• You are full-time available from Monday to Friday
• You are available in rotating shifts from 6:00 AM to 15:00 PM and 15:00 PM to 22:00 PM
• You live within 30 kilometers of Schiphol so you can get here easily and quickly
• You are physically fit to lift boxes up until 20 kilograms
• You speak English

You will work full-time as a logistics employee, 40 hours a week. Monday to Friday is your standard working week in a fixed schedule! This will be in 2 shifts (6:00 AM - 15:00 PM and 13:00 PM - 22:00 PM). As a logistics employee you will work in the inbound or outbound department. Together with your team you are responsible for all orders. These must be placed in the right place or collected for shipment. You can also learn to drive a reach truck and collect orders with it. With your order list you drive through the warehouse to collect all orders together. It is important that you do this safely and accurately. You will pack and seal the orders. Sometimes you have to replace boxes as well. They can weigh up until 20 kilograms. Herewith you could use your muscles! You work together with enthusiastic colleagues. Your day flies by!

GXO is a large logistics service provider that has 4 locations in the Amsterdam area. Also, they have a network in more than 32 countries! It is not surprising that there are so many, as they are in the top 3 of the best logistics companies in the Netherlands. Ánd in the top 10 in the world! GXO Amsterdam works for a large high-tech company in computer parts. You can imagine that you have to be very careful with this. Accurate work, safety and efficient working are the most important! And “would rather take a little longer, but perfect”, that is the mentality here. Together with your team, you try to achieve a daily target in which the customer is delivered as completely as possible. But don't worry, you will be perfectly trained by your colleagues and team leader. Truly a company that wants to invest in getting the best out of you as a logistics employee!

• As a logistics employee you get security in your job!
• A job where your development is central!
• You build up pension and holiday pay

Good to know: within 15 minutes after your application, you will receive a Whatsapp message from us. We will then ask you a few short questions about your application to help you sooner. Don't have a WhatsApp? No problem! Then we will contact you by phone or email.

Over de vacature

Are you ready for a new challenge as a warehouse employee? At Bidfood in Poeldijk, we have a great opportunity for you! In this role, you'll be responsible for efficiently picking and preparing orders. This ensures our customers always receive the right products on time. Does working as a warehouse employee sound like an idea? Apply now and receive a WhatsApp message within 15 minutes with a few questions, so we can help you quickly. Don't have WhatsApp? We'll contact you by phone or email!

• €14.98 per hour excluding surcharges (50%)
• Prospect of a permanent contract
• Working hours: 00:00 till 05:00
• Travel allowance
• Great working atmosphere and free meals!
• Make the most of it! Internal career opportunities

To be eligible as a warehouse employee, it is important that you meet the following requirements:

• You are at least 18 and speak Dutch or English;
• You have your own transportation;
• You live near Poeldijk;
• You can work from 00:00 till 05:00;
• You are available at least 2 days a week.

As a warehouse employee, you're a vital link in Bidfood's logistics process. You'll be responsible for unloading trucks that arrive in the evening and night, containing both products and packaging. You'll also inspect the carts assembled during the day: checking labels and products for each customer, modifying orders as needed, and placing everything in the correct order for the loading docks. This physically challenging work takes place in a refrigerated environment (between 2 and 4 degrees Celsius). Because you'll be working in this environment constantly, it's important to dress warmly. If you occasionally need to work in the freezer (-18 degrees Celsius), we'll provide appropriate clothing. Your workday starts late in the evening and typically ends around 4:00 AM, with the possibility of extending to 5:00 AM during peak hours. You'll receive the applicable surcharges for these nighttime hours and working in the cold.

• Check picked orders;
• Place them on the correct carts for each order;
• Prepare carts for the correct docks;
• Working in the cold;
• Keep the work environment tidy.

Bidfood is a leading wholesaler in the food service industry. The company supplies fresh produce, among other products. Bidfood currently has 16 locations across the Netherlands and a team of 1,700 employees. They serve no fewer than 25,000 diverse customers in the Netherlands.

Regular shift allowance:
Between 00:00 and 04:00, 150% allowance.

Shift allowance for working in the cold:
Between 0 and 7 degrees Celsius €0.53 gross per hour worked.

• Free meals available in the canteen;
• Many extra benefits;
• Working in a permanent team.

Good to know: You'll receive a WhatsApp message from us within 15 minutes of applying. We'll ask you a few short questions about your application to help you more quickly. Don't have WhatsApp? No problem! We'll contact you by phone or email.