Vacature Customer service agent AI - English AND Dutch or German speaking in Amsterdam

Over de vacature

Are you an experienced customer service representative and are you ready for a challenge? If you are interested in AI and you want to make a difference, this is your chance at Just Eat Takeaway! We offer €19,90 per hour and a fulltime position.

• €19,90 per hour and travel expenses.
• 40 hours per week.
• A long term contract.
• At Just Eat Takeaway!
• Close to Amsterdam Central Station!
• An pioneering role in customer service!

To bridge the gap between traditional customer service and AI, your experience in customer service is esential. You know what is expected and how to provide a great experience. Your communication skills are excellent and you are excited about AI and data.

• You are fluent in English, as well as Dutch or German.
• You have at least 5 years of customer service experience.
• You enjoy fast-paced environments and are always motivated to optimise processes and develop tools.

Your new role as English and Dutch or German customer service agent is exciting and your responsiblilties are diverse.
You monitor inquires from Just Eat Takeaway partners (restaurants) that are made via phone, e-mail or WhatsApp. You screen the feedback given and identify areas for AI agent improvement and discuss this with the Agent Operations team. If necessary, you step in as the 'human-in-the-loop' and continue the conversation with the partner to ensure professional and timely customer service.
Your feedback helps to develop and improve the AI agent. You discuss your findings and suggestions with the Agent Operations and Data teams.
All partner interaction is recorded. You use the CRM systems so records will be available for performance tracking and analysis.
Your experience and expertise guarentees a positive customer journey!

Just Eat Takeaway is based in Amsterdam. The modern office is located at Piet Heinkade, just one tram stop way from Central Station!

You will be part of a group of experienced customer service representatives that are all eager to continue growing and improving the field.
You will regularly meet with various internal teams and your team lead to collaborate and innovate together!

Ready to become a multi-lingual customer service agent at Just Eat Takeaway? Apply now and send us your resume and cover letter!