Vacature Customer Service Specialist AI German and English Speaking in Amsterdam
Over de vacature
Reedy to join a leading food delivery company’s groundbreaking AI initiative as a German/English Customer Service Specialist? You’ll bridge the gap between AI agents and partners, helping build and document new processes from the ground up. If you’re a problem solver with customer service experience. Then help our client shape the future of AI interaction.
what we offer
- A monthly salary of 3450€
- Temp. contract, possibility to get a perm contract
- Play a key role in a brand-new AI initiative
- Work in a modern office in the center of Amsterdam
- 40 hours per week, 5 days on-site to start
- Receive travel reimbursement
who are you
As an Customer Service Specialist German/English, you'll be bridging the gap between AI and human interaction. We're looking for someone who is:
- Has a few years of customer service experience.
- Is fluent in both English and German, spoken and written.
- Data-savvy with a strong analytical and problem-solving ability.
- Adaptable, eager to learn and likes working in a fast-paced environment.
what will you do
In this Customer Service Specialist German/English speaking role, you'll be actively involved in ensuring the smooth operation of our AI sales initiatives. A typical day might involve:
- Monitoring inquiries (phone, email, WhatsApp) and identify areas for AI agent improvement.
- Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent.
- Maintain records in CRM systems for performance tracking and analysis.
- Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes.
- Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management.
where will you work
You will be working in a small and new team at a big international food delivery company. Located in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.
job application
Ready to become a Customer service specialist English and German speaking and help shape the future? Apply now and start your journey!
