Sales manager Vacatures in Leidschendam

Over de vacature

We're looking for a Senior Leasing Manager to join our team in the Netherlands, playing a key role in shaping the retail mix at one of Europe's leading destinations, the Mall of the Netherlands. This is a highly visible, commercially driven role at the heart of the business, where you'll influence which brands we partner with and how the asset continues to evolve. If you're motivated by pace, impact, and working closely with some of the industry's most exciting brands, this could be the opportunity for you.

The Senior Leasing Manager will be responsible for the overall leasing performance of Mall of the Netherlands, including direct leadership of the on-site Leasing Manager. This role will define and deliver a clear, commercially focused leasing strategy, ensuring alignment with the asset's Business Plan and long-term vision.

You will take ownership of leasing budgets in partnership with Operating Management, lead both internal and external leasing resources, and be fully accountable for achieving all leasing KPIs. Strong stakeholder management is critical, with responsibility for building and maintaining relationships with brands, joint venture partners, internal UK teams, and the head office in Paris

What you will be doing…

• Own and deliver the leasing strategy for Mall of the Netherlands, ensuring it supports the asset's commercial and strategic objectives.
• Lead the Leasing input into the Annual Business Plan, budgets/long-term forecasts, and ongoing financial reporting.
• Deliver Business Plan leasing KPIs, including deal volume, vacancy rate, base rent, turnover rent, and ERV growth. Track performance and clearly communicate progress, risks, and opportunities to the Leasing Director.
• Provide strong leadership to the Leasing Manager, ensuring effective performance, development, and alignment with asset priorities.
• Set a clear leasing vision for the asset, bringing key stakeholders and the wider team on the journey.
• Build and maintain strong direct relationships with key brands, reducing reliance on agents and driving best-in-class commercial outcomes.
• Ensure full compliance across all leasing activity, including oversight of KYC and internal governance processes.
• Ensure the right resourcing model is in place (within budget), including internal team structure, external agents, and leasing materials.
• Appoint, manage, and motivate external leasing agents, ensuring alignment with asset strategy and delivery of high-quality, commercially focused outcomes.
• Coach and guide agents to ensure consistency with URW standards, including deal quality, brand engagement, and stakeholder management.
• Lead negotiations on new lettings from initial discussions through to exchange, store opening, and completion, including internal and JV approvals and landlord works coordination.
• Drive the introduction of new brands across retail and emerging categories, enhancing the asset's overall proposition.
• Manage asset-level leasing activity including assignments, break options, surrenders, and regears.
• Lead anchor tenant strategy, focusing on securing, retaining, and optimising key anchor relationships to support long-term asset performance.
• Oversee and challenge key commercial negotiations (including those led by agents) to ensure alignment with financial and strategic objectives.
• Work closely with Retail Design and Development teams to optimise store design and ensure timely, high-quality store delivery.
• Collaborate across internal teams including Operations, Centre Management, Finance, Research, Development, Legal, and Marketing to drive best outcomes.
• Partner with Marketing & PR to maximise exposure and impact of leasing deals.
• Identify and deliver cross-selling opportunities with Commercial Partnerships (e.g. media packages for brand launches).

What skills, experience, and knowledge will you need to be successful?

• MRICS qualified (desired but not essential) with proven PQE.
• Must have significant experience in the retail property industry with proven track record in leasing, sales, marketing and/or operations on a high-quality portfolio.
• Genuine interest in retail, the dynamics of retail and key trends, with a clear understanding of how long-term sustainability should be a priority over short term gains.
• Excellent negotiation skills combined with a transaction mindset and a keen drive to get deals done.
• Experience or studies in Estate Management or Business Management.
• A good understanding of ESG and how Leasing can contribute to the sustainability agenda.
• A proven track record in building successful relationships with Stakeholders; understanding the strategic objectives and converting into long term partnerships.
• Management experience desirable.
• Confident presenter who can articulate their arguments and recommendations to influence decisions around the business.

Who are we?

At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections.

Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction.

Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield Mall of the Netherlands, Stadshart Amstelveen, Westfield London, and Westfield Stratford City.

As an international company, our primary internal language is English. Therefore, we kindly ask that you submit your application and resume in English.

Why work for us:

We put people's development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine.

We offer a fantastic bonus scheme, and many other incentives, including company health insurance is available at a reduced tariff. We offer a one-year contract with an option to extend to permanent; You will get a meal allowance of € 2,- per day and a commuting allowance of € 0,32 cts per km, or an NS business card. Our company culture Centres on caring for our employees and supporting their success. With diverse roles, you won't be limited to one area but have the chance to grow a broad range of skills and experiences. We also have other great perks, such as a health care allowance is 5000 SEK per year and 6 weeks' vacation!

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Over de vacature

Want to be part of something people experience every day?

We're looking for an Asset Assistant to join our Centre Management team in Westfield Mall of the Netherlands.

This is a great opportunity to play an important role in the day-to-day operation of a busy shopping centre, supporting everything from customer experience and tenant communication to reporting, projects and community initiatives.

You'll be close to the action, working with Centre Management, Operations, Marketing, tenants, suppliers and customer-facing teams. Your work will help ensure the centre runs smoothly and that everyone who visits, works or operates a business here has a positive experience.

If you enjoy variety, take pride in keeping things organised and like being the person who helps make things happen, we'd love to hear from you.

Why this role matters

The Asset Assistant is at the heart of the Centre Management team, helping to connect people, information and activity across the centre.

You'll support the General Manager and wider team in delivering the centre's business plan, customer experience priorities and community commitments. From coordinating tenant communications and preparing performance reports to supporting centre projects and maintaining customer touchpoints, your contribution will be visible across the asset.

This is a varied role where no two days are likely to be the same. It offers the opportunity to develop broad experience across shopping centre operations, customer experience, marketing, data and project coordination.

What you'll be getting involved in

No two days will look exactly the same, but you'll spend your time:

• Supporting the General Manager, Assistant General Manager and Centre Management team with day-to-day priorities, meetings, presentations, events and longer-term projects
• Acting as a key point of contact for tenants, helping to answer operational queries and ensuring information is shared clearly through email, reception and URW Connect
• Coordinating customer enquiries and feedback, working with our partners to make sure complaints and requests are handled professionally and followed through
• Helping improve the customer journey across the centre, including signage, digital screens, maps and wayfinding
• Supporting preparations for customer experience assessments, quality audits, surveys and mystery shopping
• Monitoring customer experience measures and feedback trends, helping the team identify practical opportunities for improvement
• Coordinating the administrative elements of tenant move-ins and move-outs, working with Construction, Operations and Marketing colleagues
• Maintaining key centre information across internal systems, the website, URW Connect and operational documents
• Managing the collection of sales information and supporting footfall and centre performance reporting
• Gathering and analysing information from systems such as Digiez, Sprinklr, MyData Portal and Mercury
• Preparing clear reports, presentations and updates for internal and external stakeholders
• Helping to maintain a safe, sustainable, organised and welcoming Centre Management office
• Coordinating with Guest Services, Reception, cleaning, maintenance, parking and other supplier teams
• Managing office expenditure, including raising and tracking purchase orders
• Supporting marketing activity, events, content collection and collaboration with agencies and community partners
• Taking ownership of smaller centre projects, seasonal initiatives and local collaborations
• Supporting alignment and information sharing between the centre, other Amstelveen teams and the wider business
• Identifying recurring issues and working with colleagues to find effective, longer-term solutions
• Participating in the Duty Management rota when required

What we're looking for

We're not looking for someone who ticks every single box. What matters most is that you bring the right attitude, energy and organisation to make a real contribution.

You'll enjoy this role if you:

• Have around one to three years' experience in customer service, retail, hospitality, reception, office administration, property support or a similar operational environment
• Enjoy working in a busy environment where priorities can change
• Are highly organised, structured and attentive to detail
• Like taking ownership and seeing tasks through to completion
• Are comfortable coordinating several activities at the same time while meeting deadlines
• Build positive relationships easily and enjoy working with a wide range of people
• Communicate clearly and professionally in writing, over the phone and in person
• Have experience handling customer enquiries and responding calmly and constructively
• Are proactive, independent and solution-focused
• Enjoy using data and information to understand performance and support decisions
• Are comfortable coordinating smaller projects or contributing to larger initiatives
• Have a genuine interest in retail, real estate, customer experience or operational improvement

It would be great if you also bring:

• Strong written and verbal communication skills in Dutch and English
• Confidence using Microsoft Outlook, Excel, PowerPoint and Word
• Experience working with digital systems to record, track and update information
• The ability to prepare accurate reports, presentations and correspondence
• Previous exposure to shopping centres, retail operations, real estate or marketing, although this is not essential
• An understanding of marketing tools or social media platforms

Who are we?

At Unibail-Rodamco-Westfield, we create and operate some of the most recognised retail, lifestyle and mixed-use destinations across Europe and the United States.

Our purpose is to Reinvent Being Together, creating places where people come together to shop, work, socialise, discover and experience something memorable.

In Northern Europe, our portfolio spans the UK, Netherlands, Denmark and Sweden, including destinations such as Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.

Behind those destinations are talented teams who care deeply about creating great experiences, supporting local communities and shaping the future of urban places.

Why work with us?

We want people to build careers here, not just do jobs.

At URW, you'll have access to learning, development and growth opportunities that help you build your skills, confidence and career. Whether that's through technical training, leadership development, internal mobility or international exposure, we encourage people to keep learning and growing.

Our culture centres around supporting our people to succeed. With diverse roles, projects and opportunities across Northern Europe, you'll have the chance to broaden your experience, develop new skills and build a career that's uniquely your own.

Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, development and work-life balance. Depending on your location, these may include:

• Bonus schemes and pension plans
• Health and wellbeing support
• Medical and dental options, where applicable
• Learning and development programmes
• Internal mobility and international career opportunities
• Flexible and hybrid working arrangements
• Generous holiday allowances
• Employee wellbeing initiatives and mental health support

Depending on your location within Northern Europe, additional local benefits may include extended annual leave, wellbeing allowances, meal allowances and commuting support.

The kind of people who thrive here

Our values shape how we work together every day:

• Passion: You care about what you do and bring energy to your work
• Act as One: You collaborate, share knowledge and support others
• Curiosity: You ask questions, challenge the status quo and look for better ways forward
• Excellence with Impact: You focus on doing great work that makes a real difference

A place to belong

We're proud to be an equal opportunities employer and welcome applications from people with different backgrounds, perspectives and experiences.

We evaluate applications fairly and without discrimination based on disability, age, gender, origin, religion, sexual orientation or any other legally protected characteristic.

If you need any adjustments during the recruitment process, please let us know so we can support you.

As part of our commitment to maintaining a safe and trustworthy working environment, we carry out relevant pre-employment checks before someone joins us. These may include identity verification, employment history and criminal record screening, in line with applicable laws and regulations.

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