International customer service representative Vacatures

Over de vacature

Wat je gaat doen

Je start je ochtend op kantoor in Amersfoort, laptop open en headset klaar . Je checkt eerst de mails van jouw internationale key accounts en hun accountmanagers. Lopende zendingen, gemaakte afspraken en nieuwe vragen komen direct in beeld. Je reageert in het Nederlands en Engels, schakelt snel tussen onderwerpen en zorgt dat iedereen weet waar hij aan toe is. Daarna bel je met een klant over een zending die extra aandacht vraagt, zodat het verzendproces weer volgens afspraak loopt.

In de middag duik je in de meldingen van die dag . Je analyseert wat er speelt, bewaakt de afgesproken kpi’s en servicelevels en maakt heldere overzichten voor klanten en collega’s. Je ziet patronen in klachten en verstoringen en bedenkt concrete verbetervoorstellen. Die stem je af met operatie, planning en sales, zodat jullie samen tot praktische oplossingen komen . Een deel van de week werk je vanuit huis, een deel op kantoor . Aan het einde van de dag sluit je je mailbox, met het gevoel dat jouw key accounts soepel door hun verzendproces zijn gegaan .

Wat we je bieden

Bij DHL Express krijg je de kans om je vak goed uit te oefenen én je werk-privébalans gezond te houden. Dit kun je van ons verwachten:

• Maandsalaris van € 3.331,69 bruto per maand, op basis van fulltime.
• Werkweek van 32–40 uur, met de mogelijkheid om deels vanuit huis te werken
• Tijdelijk contract met duidelijk perspectief op overname bij goed functioneren
• 23 vakantiedagen per jaar, 8% vakantiegeld en een individueel keuzebudget voor extra flexibiliteit
• Werken bij een sterk internationaal merk met veel doorgroeimogelijkheden binnen DHL Express
• Een internationale werkomgeving waar samenwerking, kwaliteit en klantgerichtheid centraal staan
• Ruimte om je verder te ontwikkelen, met aandacht voor training, feedback en professionele groei

Wat we van je vragen

We zoeken iemand die zich thuis voelt in een internationale klantenserviceomgeving in Amersfoort, deels vanuit huis werkt en graag langdurig samenwerkt met zakelijke key accounts.

• Beschikbaarheid: Je bent doordeweeks 32–40 uur inzetbaar en per 15 oktober beschikbaar voor een fulltime training in Arnhem.
• Woonachtig in de regio: Je woont in de regio Amersfoort of bent hier dagelijks goed bereisbaar met auto of ov.
• Opleidingsniveau: Je hebt een mbo 4-diploma en werkt en denkt op hbo-niveau.
• Eigenschappen: Je bent empathisch, stressbestendig, sterk in klantcommunicatie en beheerst Nederlands en Engels uitstekend in woord en geschrift.

Over het bedrijf

DHL Express in Amersfoort is een wereldwijd logistiek bedrijf dat zich richt op internationale zendingen en klantgerichte service. Je komt terecht in een energieke, dynamische omgeving waar teamwork, kwaliteit en innovatie belangrijk zijn en je dagelijks samenwerkt met collega’s en internationale klanten. De cultuur is professioneel, informeel en gericht op samenwerken over afdelingen heen. Binnen DHL zijn er duidelijke mogelijkheden voor persoonlijke ontwikkeling en professionele groei. Sluit je aan bij het team van DHL Express en ontdek wat dit voor jou kan betekenen.

Over de vacature

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process;

• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.

Over de vacature

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process;

• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.

Over de vacature

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process;

• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.

Over de vacature

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process;

• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.

Over de vacature

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process;

• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.

Over de vacature

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process;

• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.

Over de vacature

• Assist customers from various international markets through phone, email, live chat, and messaging platforms.
• Offer tailored recommendations and support to help customers make informed purchasing decisions.
• Handle inquiries related to orders, shipments, exchanges, and returns with accuracy and attention to detail.
• Maintain clear records of customer interactions using CRM systems and internal platforms.
• Deliver a professional, positive, and customer-centric service experience at every interaction.

Requirements

• Experience in a customer-facing or support role, ideally within a fast-paced, international, or digital environment.
• A self-starter who thrives when given ownership and can work independently while knowing when to collaborate.
• Highly driven and ambitious, with a genuine desire to learn, develop, and take on new challenges.
• Strong sense of accountability; you take responsibility for your work, follow through on commitments, and actively seek solutions.
• Comfortable making decisions, prioritizing tasks, and managing your workload effectively in a dynamic environment.
• Tech-savvy and confident using digital tools, with the ability to quickly learn new systems and processes.
• Excellent written and verbal communication skills, with a customer-focused and adaptable approach.
• Open to feedback and continuously looking for ways to improve both personally and professionally.
• Fluent in English; additional language skills such as Dutch or French are a plus.
• Available to work on-site five days per week at the company's office location in Amsterdam.
• Flexible to support evening (twice a week) and weekend (once per month) shifts remotely when required.

Benefits

• Competitive starting salary of €39,000 gross per year based on a full-time contract.
• 8% holiday allowance paid annually.
• Commuting support, including an NS Business Card or a mileage reimbursement for car travel.
• 25 vacation days per year to rest and recharge.
• A 40-hour work week with an initial 7-month fixed-term contract.
• Monthly performance-based bonus scheme.
• Comprehensive onboarding and training program to support your development from day one.
• Access to big, exclusive employee discounts on their range of products.
• A collaborative, international, and supportive work environment where teamwork and personal growth are valued.
• The opportunity to join an organization that encourages ownership, autonomy, continuous learning, and professional development.
• Employment conditions in accordance with the Dutch Retail Collective Labor Agreement (CAO Retail Non-Food).

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

• Assist customers from various international markets through phone, email, live chat, and messaging platforms.
• Offer tailored recommendations and support to help customers make informed purchasing decisions.
• Handle inquiries related to orders, shipments, exchanges, and returns with accuracy and attention to detail.
• Maintain clear records of customer interactions using CRM systems and internal platforms.
• Deliver a professional, positive, and customer-centric service experience at every interaction.

Requirements

• Experience in a customer-facing or support role, ideally within a fast-paced, international, or digital environment.
• A self-starter who thrives when given ownership and can work independently while knowing when to collaborate.
• Highly driven and ambitious, with a genuine desire to learn, develop, and take on new challenges.
• Strong sense of accountability; you take responsibility for your work, follow through on commitments, and actively seek solutions.
• Comfortable making decisions, prioritizing tasks, and managing your workload effectively in a dynamic environment.
• Tech-savvy and confident using digital tools, with the ability to quickly learn new systems and processes.
• Excellent written and verbal communication skills, with a customer-focused and adaptable approach.
• Open to feedback and continuously looking for ways to improve both personally and professionally.
• Fluent in English; additional language skills such as Dutch or French are a plus.
• Available to work on-site five days per week at the company's office location in Amsterdam.
• Flexible to support evening (twice a week) and weekend (once per month) shifts remotely when required.

Benefits

• Competitive starting salary of €39,000 gross per year based on a full-time contract.
• 8% holiday allowance paid annually.
• Commuting support, including an NS Business Card or a mileage reimbursement for car travel.
• 25 vacation days per year to rest and recharge.
• A 40-hour work week with an initial 7-month fixed-term contract.
• Monthly performance-based bonus scheme.
• Comprehensive onboarding and training program to support your development from day one.
• Access to big, exclusive employee discounts on their range of products.
• A collaborative, international, and supportive work environment where teamwork and personal growth are valued.
• The opportunity to join an organization that encourages ownership, autonomy, continuous learning, and professional development.
• Employment conditions in accordance with the Dutch Retail Collective Labor Agreement (CAO Retail Non-Food).

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process;

• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.

Over de vacature

• Assist customers from various international markets through phone, email, live chat, and messaging platforms.
• Offer tailored recommendations and support to help customers make informed purchasing decisions.
• Handle inquiries related to orders, shipments, exchanges, and returns with accuracy and attention to detail.
• Maintain clear records of customer interactions using CRM systems and internal platforms.
• Deliver a professional, positive, and customer-centric service experience at every interaction.

Requirements

• Experience in a customer-facing or support role, ideally within a fast-paced, international, or digital environment.
• A self-starter who thrives when given ownership and can work independently while knowing when to collaborate.
• Highly driven and ambitious, with a genuine desire to learn, develop, and take on new challenges.
• Strong sense of accountability; you take responsibility for your work, follow through on commitments, and actively seek solutions.
• Comfortable making decisions, prioritizing tasks, and managing your workload effectively in a dynamic environment.
• Tech-savvy and confident using digital tools, with the ability to quickly learn new systems and processes.
• Excellent written and verbal communication skills, with a customer-focused and adaptable approach.
• Open to feedback and continuously looking for ways to improve both personally and professionally.
• Fluent in English; additional language skills such as Dutch or French are a plus.
• Available to work on-site five days per week at the company's office location in Amsterdam.
• Flexible to support evening (twice a week) and weekend (once per month) shifts remotely when required.

Benefits

• Competitive starting salary of €39,000 gross per year based on a full-time contract.
• 8% holiday allowance paid annually.
• Commuting support, including an NS Business Card or a mileage reimbursement for car travel.
• 25 vacation days per year to rest and recharge.
• A 40-hour work week with an initial 7-month fixed-term contract.
• Monthly performance-based bonus scheme.
• Comprehensive onboarding and training program to support your development from day one.
• Access to big, exclusive employee discounts on their range of products.
• A collaborative, international, and supportive work environment where teamwork and personal growth are valued.
• The opportunity to join an organization that encourages ownership, autonomy, continuous learning, and professional development.
• Employment conditions in accordance with the Dutch Retail Collective Labor Agreement (CAO Retail Non-Food).

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

• Assist customers from various international markets through phone, email, live chat, and messaging platforms.
• Offer tailored recommendations and support to help customers make informed purchasing decisions.
• Handle inquiries related to orders, shipments, exchanges, and returns with accuracy and attention to detail.
• Maintain clear records of customer interactions using CRM systems and internal platforms.
• Deliver a professional, positive, and customer-centric service experience at every interaction.

Requirements

• Experience in a customer-facing or support role, ideally within a fast-paced, international, or digital environment.
• A self-starter who thrives when given ownership and can work independently while knowing when to collaborate.
• Highly driven and ambitious, with a genuine desire to learn, develop, and take on new challenges.
• Strong sense of accountability; you take responsibility for your work, follow through on commitments, and actively seek solutions.
• Comfortable making decisions, prioritizing tasks, and managing your workload effectively in a dynamic environment.
• Tech-savvy and confident using digital tools, with the ability to quickly learn new systems and processes.
• Excellent written and verbal communication skills, with a customer-focused and adaptable approach.
• Open to feedback and continuously looking for ways to improve both personally and professionally.
• Fluent in English; additional language skills such as Dutch or French are a plus.
• Available to work on-site five days per week at the company's office location in Amsterdam.
• Flexible to support evening (twice a week) and weekend (once per month) shifts remotely when required.

Benefits

• Competitive starting salary of €39,000 gross per year based on a full-time contract.
• 8% holiday allowance paid annually.
• Commuting support, including an NS Business Card or a mileage reimbursement for car travel.
• 25 vacation days per year to rest and recharge.
• A 40-hour work week with an initial 7-month fixed-term contract.
• Monthly performance-based bonus scheme.
• Comprehensive onboarding and training program to support your development from day one.
• Access to big, exclusive employee discounts on their range of products.
• A collaborative, international, and supportive work environment where teamwork and personal growth are valued.
• The opportunity to join an organization that encourages ownership, autonomy, continuous learning, and professional development.
• Employment conditions in accordance with the Dutch Retail Collective Labor Agreement (CAO Retail Non-Food).

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process;

• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.

Over de vacature

• Assist customers from various international markets through phone, email, live chat, and messaging platforms.
• Offer tailored recommendations and support to help customers make informed purchasing decisions.
• Handle inquiries related to orders, shipments, exchanges, and returns with accuracy and attention to detail.
• Maintain clear records of customer interactions using CRM systems and internal platforms.
• Deliver a professional, positive, and customer-centric service experience at every interaction.

Requirements

• Experience in a customer-facing or support role, ideally within a fast-paced, international, or digital environment.
• A self-starter who thrives when given ownership and can work independently while knowing when to collaborate.
• Highly driven and ambitious, with a genuine desire to learn, develop, and take on new challenges.
• Strong sense of accountability; you take responsibility for your work, follow through on commitments, and actively seek solutions.
• Comfortable making decisions, prioritizing tasks, and managing your workload effectively in a dynamic environment.
• Tech-savvy and confident using digital tools, with the ability to quickly learn new systems and processes.
• Excellent written and verbal communication skills, with a customer-focused and adaptable approach.
• Open to feedback and continuously looking for ways to improve both personally and professionally.
• Fluent in English; additional language skills such as Dutch or French are a plus.
• Available to work on-site five days per week at the company's office location in Amsterdam.
• Flexible to support evening (twice a week) and weekend (once per month) shifts remotely when required.

Benefits

• Competitive starting salary of €39,000 gross per year based on a full-time contract.
• 8% holiday allowance paid annually.
• Commuting support, including an NS Business Card or a mileage reimbursement for car travel.
• 25 vacation days per year to rest and recharge.
• A 40-hour work week with an initial 7-month fixed-term contract.
• Monthly performance-based bonus scheme.
• Comprehensive onboarding and training program to support your development from day one.
• Access to big, exclusive employee discounts on their range of products.
• A collaborative, international, and supportive work environment where teamwork and personal growth are valued.
• The opportunity to join an organization that encourages ownership, autonomy, continuous learning, and professional development.
• Employment conditions in accordance with the Dutch Retail Collective Labor Agreement (CAO Retail Non-Food).

Application Procedure

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Over de vacature

Wat je gaat doen

In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process;

• Maintaining a helicopter view of the full supply chain;
• Anticipating issues and proactively coordinating solutions with other teams;
• Identifying and assessing customer needs to ensure high satisfaction;
• Recording customer issues and performing root cause analysis;
• Handling financial disputes and processing credit notes when required;
• Ensuring accurate order processing, including month-end closing;
• Updating and improving internal procedures.

Wat we je bieden

• Monthly salary: €3.445 – €4.137 depending on experience;
• 25 vacation days + 8% holiday allowance;
• 13 ADV days and a 13th month included in a flexible budget;
• Travel allowance of €0.21 per km;
• A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen

• Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
• Excellent command of English and Italian with a minimum of C1 level;
• Available 32 - 40 hours per week;
• Strong organizational skills and the ability to maintain overview;
• Ability to work independently and take ownership;
• Strong communication skills and professional behavior.

Over het bedrijf

International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.