Customer support ecommerce support Vacatures

Over de vacature

In this role, you will be the first point of contact for the German and English markets. You will ensure that every customer feels heard and perfectly assisted. Your goal is not only to resolve queries but also to proactively improve the overall customer experience. Our client is looking for a strong communicator and team player who takes initiative independently and thrives in a fast-growing environment where no two days are the same. You answer customer questions in German and English via email, phone, chat, and social media. You resolve customer inquiries, complaints, and more complex cases in a professional and solution-oriented manner. You process and follow up on orders, returns, and refunds. You maintain contact with external partners and sales platforms. You identify recurring customer questions and actively contribute ideas on how to make service smarter, faster, and better. Requirements The ideal candidate is customer-focused, takes initiative, and feels responsible for their work. You are a strong communicator, think in solutions, and can maintain an overview, even when busy. You feel at home in a fast-growing e-commerce environment where not everything is cast in fixed processes and where your contribution to improvement is valued. - German at C1 level or higher (fluent in spoken and written) English at a very good professional level (B2/C1). You can follow conversations in Dutch (A2 or B1 level) You are available full-time. Experience with customer service and/or e-commerce is a plus. You work accurately, are solution-oriented, and enjoy taking initiative. Please note: Our client cannot sponsor a work permit. # Benefits *Contract: One-year fixed-term contract with the intention to transition to a permanent contract *Pension: Participation in a pension scheme *Travel allowance: €0.23 per km for car travel; public transportation costs fully reimbursed *Holidays: 25 days of paid leave based on full-time employment The salary will be discussed during the intake with the recruiter. # Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

Shape the future of logistics with GXO Ready to take the lead in a fast-paced, highly automated logistics environment? At GXO’s state-of-the-art distribution centre in Lelystad, you’ll play a key role in shaping the next phase of our growth. As we continue to expand, we’re looking for an experienced Operations Manager who is excited by the opportunity to make a real impact. In this role, you’ll take ownership of a 24/7 outbound and dispatch operation, leading large teams across rotating shifts. You’ll have the autonomy to drive performance, embed a strong safety culture, and develop your people — all while delivering operational excellence at scale. If you thrive on leading from the front, using data to make smart decisions, and seeing the direct impact of your work every day, this is your opportunity to step into a high-visibility role within one of the most advanced logistics operations in the Netherlands. Your role as Operations Manager As Operations Manager, you are accountable for end‑to‑end execution within your shift and for contributing to overall site performance. Your responsibilities include: Leading daily operational execution within your rotation, ensuring safe, compliant and efficient outbound and dispatch activities Driving performance through KPIs, dashboards and data insights, identifying root causes and implementing corrective and preventive actions Championing LEAN, continuous improvement and process standardisation, ensuring operations remain scalable and consistent Coaching and developing Warehouse Managers and their teams, including performance management, training and succession planning Planning and allocating staff, workload and resources across shifts in close collaboration with support functions and the customer Creating a safe, inclusive and engaging working environment, maintaining up‑to‑date procedures, documentation and compliance standards Working closely with and reporting directly to the Head of Operations, aligning on priorities, performance expectations and execution What we’re looking for You bring senior operational experience and a strong leadership mindset. You ideally have: 5+ years’ experience in a complex, high‑volume warehouse or supply chain environment, ideally with exposure to automation Proven experience of managing Managers and leading/ developing large teams (50+ employees) with the ability to influence across multiple levels Strong communication skills in English (additional languages such as Dutch, or Spanish are a plus) A hands‑on, resilient and results‑driven approach, with the ability to perform under pressure without compromising standards Strong analytical, reporting and financial understanding, with the ability to turn data into action A continuous improvement mindset and a genuine motivation to grow — personally and professionally Ability to work shifts which includes nights and weekends (Shift allowance is payable) What GXO offers you A key leadership role within one of the largest and most advanced logistics hubs in the Netherlands A competitive salary plus shift allowance and bonus, depending on experience, based on a 35.2 hour working week Clear, visible career paths within a global organisation that actively invests in leadership development and internal progression A people‑first culture built on safety, teamwork and continuous improvement, where your input truly matters A modern working environment with access to a high‑quality company restaurant, offering fresh, healthy meals every day at low cost Your work environment Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics oversee their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation. GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL). Ready to lead the way? Apply via the button and leave your recent CV and motivation and let’s explore your future at GXO together. If you have any questions about the role, feel free to contact Sharon Bird, Corporate Recruiter, via Sharon.bird1@gxo.com #LI-SB2 GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. #appcasteu

Over de vacature

Are you an experienced Account Manager with a strong understanding of the German market? We are looking for a **German-speaking Key Account Manager to manage and further develop their most important B2B accounts in Germany. You’ll have your own portfolio, significant commercial responsibility and the freedom to determine how you grow your accounts.- Manage and grow a portfolio of key German B2B accounts;- Develop account plans with clear revenue and growth targets;- Negotiate annual agreements, pricing and commercial terms while protecting margins;- Build strong relationships with purchasing, category management and decision-makers;- Identify cross-selling and upselling opportunities;- Introduce new products and product lines to your accounts;- Identify and acquire new clients with key-account potential;- Regularly visit clients and attend trade fairs in Germany;- Translate market and customer insights into commercial opportunities;- Work closely with sales support, purchasing and logistics. You’ll also act as an important link between the *German market and the internal commercial team , providing insights that can influence product range, pricing and the German B2B webshop. # Requirements Who are you?- Fluent in *German , including professional-level negotiation skills;- Good command of *English and/or Dutch ;- At least *5 years of experience in Account Management or Key Account Management ;- Experience in B2B, distribution, retail or e-commerce is preferred;- Strong negotiation and relationship-management skills;- Commercially driven and focused on long-term account development;- Able to work independently and take ownership of your targets;- Willing to travel regularly to Germany for client visits and trade fairs;- A relevant network within the German reseller or retail market is a plus. Benefits - Performance-based bonus of up to *50% of the monthly salary ;- 26 vacation days with the option to purchase 5 additional days;- 8% holiday allowance;- Full reimbursement of public transport costs;- Travel and/or work-from-home allowance;- Hybrid working- Company phone;- Flexible employee benefits and bike leasing scheme;- Employee discounts;- Plenty of autonomy and opportunities to grow into *team leadership or broader commercial responsibility . Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.**

Over de vacature

Wil jij de stem worden van dé nationale pakketdienst en elke dag klanten weer blij maken? Ga aan de slag als customer support Track & Trace bij PostNL in Breda. Je komt terecht in een hecht, verdient tot € 2.887 bruto per maand obv 37 uur en kan deels vanuit huis werken!

wat bieden wij jou

• Verdien bruto tot € 2.887 per maand obv 37 uur
• Contract voor 6 maanden met kans op verlenging
• Doorgroeien naar coach of senior na 1 tot 2 jaar
• Volledige OV-vergoeding vanaf 6 kilometer
• Twee keer per jaar een borrel op het dakterras
• Deels thuiswerken mogelijk na 3 tot 6 maanden

wie ben jij
We zoeken een customer support medewerker die klantgericht is en snel kan schakelen. Voldoe je ook aan de volgende eisen?

• Je bent 32 tot 37 uur per week beschikbaar
• Je bent beschikbaar op woensdag en vrijdag
• Je spreekt en schrijft uitstekend Nederlands
• Je bent bereid om in Breda te werken
• Je hebt ervaring in de klantenservice of horeca
• Je bent woonachtig in Nederland

wat ga je doen
Als customer support medewerker start je de dag met een gezamenlijke dagstart. Vervolgens sta je zakelijke en particuliere klanten te woord die bellen of mailen over de bezorging van hun pakket. Je bent het eerste aanspreekpunt, helpt klachten op te lossen en ziet commerciële kansen voor aanvullende diensten. Na elk gesprek verwerk je de gegevens netjes in het systeem en ben je klaar voor de volgende klant.

• Je helpt zakelijke en particuliere klanten via e-mail en telefoon en bewaakt de voortgang van dossiers
• Je start zelfstandig onderzoeken op met (internationale) partners en schakelt intern met collega's voor de beste oplossing
• Bij complexe situaties grijp je direct in en je denkt actief mee over het slimmer inrichten van processen

waar ga je werken
PostNL is de onmisbare schakel in e-commerce en postbezorging door heel Nederland. Op ons kantoor in Breda kom je terecht in een hecht team waar een ontspannen, informele sfeer heerst. De eerste paar maanden werk je volledig op kantoor om het vak goed te leren. Na 3 tot 6 maanden kan je deels vanuit huis werken. Feedback geven én krijgen staat centraal om samen steeds beter te worden.

• Krijg een laptop van de zaak om te gebruiken
• Kantoor naast het station van Breda
• Doorgroeien na 1 tot 2 jaar als senior of coach

sollicitatie
Ben je al enthousiast over deze uitdagende functie? Solliciteer dan direct.

Goed om te weten: binnen 15 minuten na je sollicitatie krijg je van ons een WhatsApp berichtje. We stellen je dan een paar korte vragen over je sollicitatie om je sneller te kunnen helpen. Heb je geen WhatsApp? Geen probleem! Dan nemen we contact met je op via telefoon of e-mail.