Customer support specialist Vacatures

Over de vacature

Bij Logic4 zoeken we een Customer Support Specialist die graag klanten helpt, zich verdiept in onze software en verder kijkt dan de eerste vraag. Je begrijpt wat klanten nodig hebben, denkt mee over oplossingen en zorgt ervoor dat zij het maximale uit Logic4 kunnen halen.

De volledige functieomschrijving omvat alle bijbehorende vaardigheden, eerdere ervaring en eventuele kwalificaties die van sollicitanten worden verwacht.

Je ondersteunt ruim 200 bedrijven die dagelijks op onze software vertrouwen. Daarbij krijg je veel eigen verantwoordelijkheid, werk je samen met ervaren collega's en draag je direct bij aan het succes van onze klanten.

Wat ga je doen?

Als Customer Support Specialist ben je een belangrijk aanspreekpunt voor onze klanten. Je helpt hen bij vragen over Logic4, onderzoekt problemen en zoekt naar oplossingen waarmee ze écht verder kunnen.

Persoonlijk contact vinden we belangrijk. Daarom spreken we onze klanten graag telefonisch. Zo leer je hun organisatie kennen, begrijp je beter waar ze tegenaan lopen en kun je gerichter adviseren.

Concreet ga je:

klanten telefonisch en via mail ondersteunen bij vragen over onze software
vraagstukken analyseren, doorvragen en zelfstandig naar oplossingen zoeken
klanten adviseren over het slimmer en efficiënter gebruiken van Logic4
samenwerken met collega's en developers bij complexere technische vraagstukken
meedenken over verbeteringen in onze dienstverlening en klantprocessen
bijdragen aan de verdere ontwikkeling van Customer Support, waaronder het testen en toepassen van AI

Het grootste deel van de klantvragen kun je zelfstandig oplossen. In de praktijk gaat het om ongeveer 90%. Voor complexere vraagstukken werk je samen met ervaren collega's of developers. Je staat er dus nooit alleen voor.

Met wie werk je?

Je komt terecht in het Customer Solutions team van Logic4. Je werkt nauw samen met collega's die onze software en klanten goed kennen. Bij technische vraagstukken kun je rechtstreeks schakelen met onze developers.

De lijnen zijn kort en collega's helpen elkaar graag. Je krijgt de ruimte om zelfstandig te werken, maar kunt altijd terugvallen op de kennis en ervaring binnen het team.

Wat vragen wij?

We zoeken een nieuwsgierige en klantgerichte collega die het leuk vindt om problemen uit te zoeken en verantwoordelijkheid te nemen. Je hoeft onze software nog niet te kennen, zolang je maar graag nieuwe dingen leert.

Je herkent jezelf hierin:

je hebt een afgeronde opleiding op mbo of hbo niveau en minimaal twee jaar werkervaring
je hebt affiniteit met software, technologie en digitale ontwikkelingen
je communiceert makkelijk en weet met de juiste vragen snel tot de kern te komen
je denkt in oplossingen en vindt het leuk om klanten inhoudelijk verder te helpen
je werkt zelfstandig, stelt prioriteiten en neemt verantwoordelijkheid
je kunt goed samenwerken en staat open voor feedback

Heb je ervaring met retail, handelsprocessen of bedrijfssoftware? Dan is dat mooi meegenomen. Belangrijker vinden we dat je nieuwsgierig bent, initiatief neemt en energie krijgt van tevreden klanten.

Wat krijg je ervoor terug?

€2.500 tot €3.500 bruto per maand, afhankelijk van je ervaring
25 vakantiedagen en 8% vakantiegeld
een jaarcontract voor 40 uur per week
een pensioenregeling
€0,25 reiskostenvergoeding per kilometer
€2,50 thuiswerkvergoeding per dag
een laptop en telefoon
fietslease via Hellorider
lunch, fruit en drinken op kantoor
Hybride werken 60% kantoor , 40% thuis
gerichte begeleiding en ruimte om door te groeien binnen Logic4 en Katapull

Klaar om kennis te maken?

Zie jij jezelf in deze rol? Solliciteer dan direct. Je hoeft niet aan ieder punt te voldoen. We zijn vooral benieuwd naar je motivatie, nieuwsgierigheid en hoe jij klanten verder helpt.

Wil je eerst even sparren of heb je een vraag? Bel, app of mail mij gerust. xvlobhg Ik vertel je graag meer over de rol, het team en de procedure.

Mark de Boer
Recruiter bij Katapull

Salaris: €2.500,00 - €3.500,00 per maand

Taal:
Nederlands (Vereist)

Toestemming om in Nederland te werken:
Nederland (Vereist)

Werklocatie: Hybride werken in 7553 Hengelo OV

Over de vacature

Wat ga je doen:

Please note: Proficiency in the Dutch language is required

Over deze rol

Als customer support specialist bij Zonneplan werk je vanuit ons kantoor in Zwolle en ben je veel meer dan een stem aan de telefoon. Je bouwt echte relaties op met klanten en helpt hen maximaal profiteren van al onze slimme energie-oplossingen: zonnepanelen, thuisbatterijen, laadpalen en dynamische energiecontracten. Elke dag beantwoord je uiteenlopende vragen, van technische details tot advies over energieverbruik, en zie je direct het verschil dat je maakt. Je werkt met innovatieve tools zoals chatbot Kiki, die dankzij input van jou en je collega's nu al meer dan 80.000 vragen per maand beantwoordt.

Je komt terecht in een hecht serviceteam van vaste collega's en werkstudenten die elkaar dagelijks helpen. Bij een onverwachte storing zit je direct aan tafel met developers om samen binnen minuten een oplossing te vinden. Doordat je elke dag op kantoor bent, zijn de lijnen kort en leer je snel van elkaar. Die directe samenwerking maakt het werk afwisselend en zorgt dat je steeds meer leert. Zo help je mee aan plan Zero: een Nederland waar iedereen schone, betaalbare energie heeft. Jouw klantcontact zorgt ervoor dat Zonneplan volgend jaar weer het best beoordeelde dynamische energiebedrijf van Nederland is.

Wat wij bieden:

Dit krijg je van ons

• Een salaris tussen €3.100 en €3.650 per maand, afhankelijk van je ervaring.
• 25 vakantiedagen (met de mogelijkheid om er meer bij te kopen) en reiskostenvergoeding.
• Een persoonlijk keuzebudget voor sport, boodschappen of iets anders dat bij je past.
• Vanaf dag één investeren we in jouw groei met de Zonneplan Academie, goede tools en ruimte om te blijven leren. Op termijn kun je doorgroeien richting de rol van technisch specialist.
• Wij geloven in de kracht van persoonlijk contact. Door samen op kantoor te werken, houden we de lijnen met collega's kort, schakelen we snel en helpen we elkaar direct verder. Zo zorgen we samen voor de beste service. Denk aan een gezamenlijke lunch, een borrel na het behalen van jullie doelen of het oplossen van een ingewikkelde storing waar het hele team trots op is.

Sollicitatieproces:

Zo ziet het proces eruit

• 1. Solliciteer op deze vacature.
• 2. Korte telefonische intake met Alice (recruiter).
• 3. Kennismakingsgesprek met Saphira (direct leidinggevende van de functie) en Alice (recruiter).
• 4. Tweede gesprek met een assessment en persoonlijkheids- en capaciteitentest.
• 5. Is er een match? Dan doen we je snel een aanbod.

Eerst vragen? Bel of mail met Alice (recruiter) via 088 020 3012 of alice.kalle@zonneplan.nl.

Klaar om jouw klantgerichtheid in te zetten voor plan Zero?

Solliciteer direct. Heb je vragen? Bel of mail met Alice, 088 020 3012, alice.kalle@zonneplan.nl.

Samen bouwen aan de energie van morgen

Bij Zonneplan werken we aan één duidelijk doel: een Nederland zonder fossiele energie. Wij noemen dat plan Zero. Geen uitstoot, geen verspilling, geen afhankelijkheid. Dat klinkt groot, en dat is het ook. Maar tegelijk is het heel dichtbij. Elke dag help jij klanten die daardoor meer halen uit hun zonnepanelen, slimmer laden met hun laadpaal, energie opslaan in hun thuisbatterij of profiteren van flexibele energieprijzen. Jouw werk zorgt dat duurzame energie toegankelijker en begrijpelijker wordt. Samen met je team zet je stappen waar je trots op kunt zijn.

Vereisten:

Dit neem jij mee

• Je hebt minimaal MBO+ of HBO werk- en denkniveau en minimaal drie jaar ervaring in een klantenservice rol, bij voorkeur in customer support.
• Je beheerst de Nederlandse taal op professioneel niveau, zowel mondeling als schriftelijk.
• Je communiceert helder en vriendelijk, ook bij technische onderwerpen of als een klant weerstand toont. Je weet hoe je een lastig gesprek kalm en professioneel stuurt.
• Je werkt gestructureerd, volgt processen en snapt waarom accurate registratie belangrijk is voor het hele team.
• Je bent nieuwsgierig naar ontwikkelingen in energietechniek, elektrisch rijden en duurzame oplossingen.

Over de vacature

Overview

In deze functie ben je het eerste aanspreekpunt voor klanten en zorg je voor snelle, professionele afhandeling van vragen, aanvragen en orders. Je bewaakt de verkoopmailbox en coördineert inkomende verzoeken voor een vlekkeloze verwerking. Je ondersteunt het salesproces door offertes op te volgen en commerciële kansen te signaleren. Je analyseert veelvoorkomende klantvragen en denkt mee over verbeteringen en automatisering. Zo draag je bij aan commerciële groei en optimalisatie van de klantreis.

Arbeidsvoorwaarden / Benefits

• Salarisindicatie tussen 2.700 en 3.700 bruto per maand
• 25 vakantiedagen
• 8% vakantiegeld
• Reiskostenvergoeding 0,23 per km
• Solide pensioenregeling
• Doorgroeimogelijkheden (ook naar buitendienst)

Verantwoordelijkheden

• Eerste aanspreekpunt voor klanten en afhandeling van vragen, aanvragen en orders
• Bewaken van de verkoopmailbox en coördineren van inkomende verzoeken
• Ondersteunen van het salesproces door offertes op te volgen en kansen te signaleren
• Uitbreiden en onderhouden van klantrelaties
• Analyseren van veelvoorkomende klantvragen en aandragen van verbeteringen en automatisering
• Bijdragen aan commerciële groei door meedenken over klantacties en nieuwe verkoopkansen

Belangrijkste vereisten

• Relevante werkervaring binnen service of sales

• Afgeronde HBO-opleiding

• Uitstekende communicatieve vaardigheden

• Professionele, daadkrachtige houding

• Zeer goede beheersing van Nederlands en Engels

• Beschikbaar voor 32-40 uur per week

• Zelfstandig, ondernemend en teamgericht

• Uitstekende communicatieve vaardigheden

• Proactieve en daadkrachtige houding

• Zelfstandigheid

• Ondernemend karakter

• Teamspeler

• Vloeiende beheersing van Nederlands en Engels

Over de vacature

Accounts Payable Specialist P2P - Swiss Market Experience Required

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

The P2P Accounts Payable Specialist role is located in the Purchase-to-Pay department/pillar within our Global Finance Operations. He is responsible for all Accounts Payable/P2P tasks (booking invoices, payments, Ageing reports, BSARs) related to 1 or multiple legal entities/business units. He is also responsible for supporting the RTR accountants and the senior management when needed.

The P2P Accounts Payable Specialist doesn't have direct reports and is responsible for ensuring that priorities and deadlines are being respected.

These are some of the key components of the position:

• Book supplier invoices/credit notes in the system
• Jira ticket management within turnaround time for the assigned entities (business requests)
• Ensure suppliers' requests are answered on a timely basis
• Ensure supplier payments are created on a timely basis
• Run the Aging Payables Report & Account Certification on a timely basis.
• Collaborate with the Senior Support Specialist on Match Exception/Invoice Verification
• Collaborate with Governance Lead -P2P on SOPs/Procedure.
• Proactively identify opportunities for operational efficiencies and effectiveness
• Collaborate and support the Team Lead - P2P with rollout projects/others

What will you bring to the team?

• Self-Starter and organised
• University degree desired (Accounting/Finance degree)
• 0-4 years of experience and understanding of Finance Operations
• Understanding of Global Finance Operations practices and relevant functional areas (i.e. Quote to Cash, Source to Pay, Project to Result,.)
• Proficient in ERP (preferably Workday), MS Suite, and Google suite
• Team player with good interpersonal skills
• Detail-oriented and excellent communication skills, proficient in the English language.
• Ability to problem-solve and prioritise
• Good data analytics skills set

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

Over de vacature

Accounts Payable Specialist P2P - Belgium Market Experience Required

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

The P2P Accounts Payable Specialist role is located in the Purchase-to-Pay department/pillar within our Global Finance Operations. He is responsible for all Accounts Payable/P2P tasks (booking invoices, payments, Ageing reports, BSARs) related to 1 or multiple legal entities/business units. He is also responsible for supporting the RTR accountants and the senior management when needed.

The P2P Accounts Payable Specialist doesn't have direct reports and is responsible for ensuring that priorities and deadlines are being respected.

These are some of the key components of the position:

• Book supplier invoices/credit notes in the system
• Jira ticket management within turnaround time for the assigned entities (business requests)
• Ensure suppliers' requests are answered on a timely basis
• Ensure supplier payments are created on a timely basis
• Run the Aging Payables Report & Account Certification on a timely basis.
• Collaborate with the Senior Support Specialist on Match Exception/Invoice Verification
• Collaborate with Governance Lead -P2P on SOPs/Procedure.
• Proactively identify opportunities for operational efficiencies and effectiveness
• Collaborate and support the Team Lead - P2P with rollout projects/others

What will you bring to the team?

• Self-Starter and organised
• University degree desired (Accounting/Finance degree)
• 0-4 years of experience and understanding of Finance Operations
• Understanding of Global Finance Operations practices and relevant functional areas (i.e. Quote to Cash, Source to Pay, Project to Result,.)
• Proficient in ERP (preferably Workday), MS Suite, and Google suite
• Team player with good interpersonal skills
• Detail-oriented and excellent communication skills, proficient in the English language.
• Ability to problem-solve and prioritise
• Good data analytics skills set

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

Over de vacature

Ben jij op zoek naar een bureaubaan in de logistieke sector? Start als Transport Management Specialist bij een internationale logistieke dienstverlener in Utrecht. Vaste baan, 32-40 uur per week.

Over het bedrijf

Vind je het leuk om deel uit te maken van een klein team? Voel je je thuis binnen een informele werkcultuur en houd je van lekkere koffie? Lees dan verder. Je komt te werken op een mooie werkplek in een recent nieuw ingericht kantoor, met een mooi uitzicht over Utrecht. De organisatie levert onafhankelijke logistieke oplossingen en beheert de interactie tussen de klant en supply chain partners en stroomlijnt en optimaliseert alle logistieke bewegingen.

Over de functie

De transport specialist & Customer Service Specialist is verantwoordelijk voor het afwikkelen van de informatie- en ladingstromen van een specifieke klantengroep. De focus ligt hierbij op het ontzorgen van de klant door de dagelijkse zendingstromen te begeleiden, de excepties op te pakken en af te wikkelen en de specifieke vragen van verladers en vervoerders te beantwoorden en op te lossen. Dat is dus veel telefoon- en mailverkeer, waarbij snelheid van handelen en het juist vastleggen van afspraken in de applicaties de basis zijn. In deze brede functie bekleed je meerdere rollen, van customer support, tot IT applicatiespecialist tot account management!

Wat bieden wij jou

• Je komt te werken in een open, transparante werkomgeving
• Je komt te werken in een klein team
• Je krijgt direct een contract bij de opdrachtgever
• Je kan je zelf blijven ontwikkelen middels het Goodhabitz e-learning platform;
• Het volgen van vak trainingen (zoals, Excel, Douane, ADR, Veiligheidsadviseur etc.)

Wat vragen wij van jou

De transport planner / customer service specialist:

• Heeft een HBO opleiding of een MBO opleiding met relevante ervaring;
• Heeft kennis van en affiniteit met transport en IT applicaties;
• Is communicatief ( telefonisch en mail ) sterk in het Nederlands en Engels;
• Werkt nauwkeurig;
• Is zelfstandig en ook een teamspeler.
• Je beheerst de Nederlandse taal

Meer informatie

Diana Ouburg 030-6665624

Over de vacature

Heb jij een passie voor techniek en innovatie en werk je graag in een internationale omgeving? Dan maken we graag kennis met je.

Over het bedrijf

Onze opdrachtgever is een Japans technologiebedrijf dat printers en snijsystemen ontwikkelt voor professionele toepassingen. Het bedrijf staat vooral bekend om zijn grootformaatprinters en oplossingen voor digitaal printen in sectoren zoals reclame, textiel, industrie en product personalisatie.

Over de functie

Als Technical Support Specialist ben je het technische aanspreekpunt voor dealers en distributeurs in de EMEA-regio. Je helpt bij het oplossen van complexe technische vraagstukken en werkt nauw samen met collega's van verschillende afdelingen en onze ontwikkelteams.

After Sales Support

• Verlenen van technische ondersteuning via e-mail, telefoon en ons CRM-systeem;
• Analyseren en oplossen van technische storingen en klantvragen;
• Onderzoeken van complexe cases en adviseren van dealers en distributeurs;
• Uitvoeren van on site support bij klanten indien nodig;
• Controleren en verbeteren van product documentatie;
• Samenwerken met ontwikkelteams om structurele oplossingen te realiseren;
• Bewaken van de voortgang en kwaliteit van supportcases tot volledige klanttevredenheid.

Beurzen

• Installeren, bedienen en demonteren van machines tijdens beurzen en evenementen;
• Adviseren van bezoekers over toepassingen en producten;
• Ondersteunen van het salesteam en bijdragen aan het genereren van leads.

Training en kennisdeling

• Organiseren en verzorgen van technische trainingen voor dealers en distributeurs;
• Monitoren van technische kennis en signaleren van verbeterpunten;
• Uitbreiden en onderhouden van de interne en externe kennisbank.

Refurbishment & onderhoud

• Inspecteren, repareren en reviseren van gebruikte of beschadigde machines;
• Onderhouden van showroommachines;
• Uitvoeren van technische controles en kwaliteitsinspecties.

Warranty Support

• Beoordelen en goedkeuren van garantieclaims;
• Adviseren over garantievoorwaarden en correcte afhandeling.

Sales & Customer Service Support

• Adviseren van collega's over product specificaties, toepassingen en machinefunctionaliteiten;
• Ondersteunen van Customer Service bij vragen over onderdelen, leveringen en beschikbaarheid.

Wat bieden wij jou

• Een uitdagende internationale functie binnen een innovatieve en groeiende organisatie;
• Salaris tussen € 3.000 en € 3.200 bruto per maand o.b.v. een fulltime werkweek;
• De mogelijkheid om jezelf te ontwikkelen tot technisch specialist en trainer;
• Veel afwisseling tussen support, trainingen, beurzen en praktijkwerkzaamheden;
• Samenwerking met collega's en partners uit de hele EMEA-regio;
• Ruimte voor persoonlijke groei, ontwikkeling en het opbouwen van een succesvolle technische carrière.

Wat vragen wij van jou

• Je hebt een mbo-opleiding in elektronica, mechatronica of werktuigbouwkunde, of een hbo-werk- en denkniveau opgedaan door ervaring;
• Je beheerst de Engelse taal uitstekend, zowel mondeling als schriftelijk;
• Je beschikt over goede IT-vaardigheden;
• Je bent leergierig en hebt affiniteit met innovatieve technologie;
• Je bent klantgericht, oplossingsgericht en communicatief sterk;
• Je werkt graag samen in een team, maar kunt ook zelfstandig verantwoordelijkheid nemen;
• Je bent georganiseerd, flexibel en bereid om regelmatig binnen de EMEA-regio te reizen;
• Motivatie, analytisch denkvermogen en een passie voor techniek zijn voor ons minstens zo belangrijk als ervaring.

Meer informatie

Jullietta Calmero 085-2735839

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you.

We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

This role strengthens JET's control environment by converting competition and regulatory requirements into repeatable compliance practices. It reduces avoidable regulatory exposure, improves readiness for scrutiny and helps business teams operate within defined legal guardrails.

Location: This role can be based in Amsterdam or London. Reporting to: Director of Legal

These are some of the key components to the position:

• Lead JET's ethics and compliance programme, owning its design and delivery across anti-bribery and corruption, sanctions, conflicts of interest, gifts and hospitality, code of conduct and whistleblowing.
• Act as a hands-on business partner, building practical compliance programmes that are integrated into the day-to-day running of the business rather than sitting alongside it.
• Lead and develop a small compliance team, setting priorities, allocating work and maintaining delivery quality.
• Own third-party risk management and due diligence, including risk-based and sanctions screening, periodic re-screening and escalation of high-risk relationships.
• Run monitoring, testing, issue triage, remediation tracking and compliance reporting, giving leadership clear visibility of compliance risk and programme health.
• Deliver compliance training and awareness that lands with the business, and advise Partnerships, Commercial, Operations, Finance and market stakeholders on practical implementation.
• Support investigations, audit preparation, regulator-facing materials and external counsel input where specialist support is needed.

What will you bring to the team?

• Strong operational compliance background, with hands-on experience building and running compliance programmes that integrate into day-to-day business processes, is required.
• Proven business-partnering skills, able to make compliance practical and commercially workable rather than purely policy-driven, are required.
• Experience across the core compliance areas - anti-bribery and corruption, sanctions, conflicts of interest, gifts and hospitality, code of conduct, third-party due diligence and whistleblowing is required.
• Experience leading or developing a small team is required.
• Sound judgement on monitoring, investigations, remediation and escalation of material or sensitive compliance risks is required.
• Working knowledge of payments and financial-crime compliance, ideally with fintech experience, is preferred.
• Experience in a consumer, marketplace, platform or regulated business is preferred.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

Over de vacature

Ready for a challenge?

Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As our CRM Specialist, you will play a leading role within the Customer Engagement & Loyalty squad, driving our retention efforts across channels. Using a customer-centric approach, you will turn data into meaningful connections and high-impact programmes. We are looking for someone who takes ownership at scale, mentors teammates, and thrives in a fast-moving, data-driven environment. You will shape our CRM execution, influence both local and global teams, and help us move fast and scale our impact in a competitive landscape.

These are some of the key components to the position:

• Aim high by designing and optimising high-impact multi-channel CRM campaigns across email, push, SMS, and in-app platforms, with a focus on driving long-term customer lifetime value.
• Drive excellence through rigorous A/B testing, data analysis, and segmentation to continuously improve campaign performance and customer retention metrics.
• Keep it simple by streamlining CRM processes, voucher planning, and campaign workflows across markets for maximum efficiency.
• Raise the bar by partnering with international and local teams to experiment with new CRM technologies and AI-driven engagement strategies.
• Collaborate across the business, with data, product, and brand teams, to ensure messaging is timely, brand-aligned, and always puts the customer first.
• Support each other by onboarding, mentoring, and reviewing the work of junior team members and interns, ensuring quality standards are consistently met.
• Act as a guardian of CRM best practices, holding the team accountable for high-impact, error-free execution.
• Autonomously lead strategic CRM projects, from segmentation and personalisation initiatives to cross-channel innovation and new channel strategies.

What will you bring to the team?

• Proven expertise in multi-channel CRM marketing, with deep experience managing complex Email, Push, and In-App campaigns end to end.
• An analytical mindset with the ability to stay committed to achieving goals through data-driven segmentation and a track record of improving customer retention.
• A focus on aiming higher, with the drive to continuously raise the bar on campaign performance and CRM best practices.
• Strong stakeholder management and project ownership skills, with the ability to influence and collaborate with both local and global teams.
• A proactive and agile approach, showing a readiness to move fast and adapt in a global scale-up environment.
• Experience mentoring junior colleagues and a collaborative spirit dedicated to lifting each other up and celebrating team wins.
• Exceptional communication skills in English; additional language skills are a plus.
• Curiosity about CRM innovation, including AI-driven engagement tools and emerging channel strategies.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. Are you ready to join the team? Apply now!

Over de vacature

Overview

In this role, you will lead growth for Mastercard Services in the Netherlands, focusing on Retail, ecommerce, and fintech accounts. You will forge executive relationships, identify new commercial opportunities, and align Mastercard's data, security, consulting, and loyalty capabilities with customer needs. You'll collaborate with specialist sales teams to shape solutions and drive revenue growth in a dynamic market. This position offers impact across strategy, client engagement, and cross-functional execution within Mastercard's Services portfolio.

Verantwoordelijkheden

• Drive growth of Mastercard Services across Retail & Commerce in the Netherlands
• Develop and expand executive-level relationships within major retail, ecommerce, and fintech accounts
• Identify new commercial opportunities and build a qualified sales pipeline
• Lead customer discussions to uncover business priorities and align Mastercard Services capabilities to customer needs
• Coordinate with specialist sales teams to bring relevant expertise into engagements
• Drive sales opportunities across data & insights, security, payment consulting and loyalty solutions
• Partner with internal stakeholders to develop sales strategies and support opportunity execution
• Maintain knowledge of market trends and customer priorities in Retail & Commerce
• Contribute to growth strategy development and execution for the Dutch market
• Represent Mastercard in customer meetings, industry events, and commercial discussions

Belangrijkste vereisten

• Extensive experience in business development, enterprise sales, consulting, or related commercial roles

• Proven experience engaging with senior decision-makers in large organizations

• Strong track record growing commercial opportunities in complex sales environments

• Experience with Retail & Commerce sectors or advising in those industries

• Ability to identify customer challenges and align solutions to business priorities

• Experience working across matrixed organizations and coordinating multiple stakeholders

• Strong commercial acumen and ability to influence strategic customer discussions

• Fluency in Dutch and English

• Experience with data, analytics, insights, technology, or consulting-led solutions (preferred)

• Payments industry experience, strategy consulting, or retail-focused commercial experience (preferred)

• Relationship building with senior stakeholders

• Strategic influence and negotiation

• Cross-functional collaboration

• Data, analytics, insights

• Technology-enabled solutions

• Consulting-led approaches

Over de vacature

Overview

As a Solution Delivery Specialist you will focus on order automation and process improvements within the Solution Delivery team. You'll configure and optimize order processing tools, contribute to automation targets, and promote adoption of new technologies. You will work with cross-functional teams to remove automation blockers and support GCX initiatives that improve customer experience. This role offers ongoing learning, collaboration, and a chance to shape automation in a global healthcare context.

Arbeidsvoorwaarden / Benefits

• 8% holiday pay
• 13th month
• yearly bonus
• 30 days of annual leave
• pension scheme
• stock purchase program

Verantwoordelijkheden

• Configure, maintain, and optimize order processing solutions (e.g., Esker and EDI) for accurate, efficient order entry
• Support achievement of EMEA and local automation targets
• Drive process improvements by piloting and implementing new tools and ideas
• Identify automation blockers at EMEA and country level and support resolution projects
• Ensure timely task completion with proper documentation and adherence to policies
• Participate in knowledge-sharing and best practice sessions to boost automation objectives
• Support deployment and adoption of GCX solutions for internal and external customers
• Leverage expertise to address operational challenges and contribute to GCX and broader goals
• Collaborate with cross-functional teams to implement automation opportunities
• Monitor/process performance and recommend efficiency and quality improvements

Belangrijkste vereisten

• Strong interest in automation technologies and ability to learn quickly

• Excellent analytical and problem-solving skills with attention to detail

• Customer-focused, proactive, solution-oriented mindset with strong problem-solving abilities

• Strong communication and collaboration skills across teams

• Ability to prioritize, manage multiple tasks, and work with minimal supervision

• Experience with SAP and Salesforce Service Cloud

• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint

• Fluent in English and German (preferred)

• analytical thinking

• attention to detail

• team collaboration

• automation technologies

• SAP

• Salesforce Service Cloud

Over de vacature

Overview

In this role, you will lead strategic engagements to accelerate adoption of Genesys AI and Experience Orchestration, translating client business goals into impactful AI use cases. You'll engage with senior stakeholders, influence deal strategy, and drive the execution of AI initiatives across cross-functional teams. You help shape AI-driven customer experiences at scale and contribute to Genesys' mission of empathetic, intelligent orchestration. This is a chance to lead transformative projects for global customers and advance the company's AI portfolio.

Arbeidsvoorwaarden / Benefits

• great benefits and perks

Verantwoordelijkheden

• Demonstrate advanced AI expertise in discussions with technical and business stakeholders
• Engage with senior leaders and orchestrate complex opportunities across internal and external teams
• Influence deal strategy and support territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement
• Serve as a trusted SME and model best practice sales motions across the wider team
• Provide hands-on support for positioning, presentations, pricing, proposals, and other materials related to Genesys AI and Experience Orchestration
• Lead customer workshops to shape AI use cases and prioritization frameworks
• Act as voice of the customer by capturing insights and partnering with cross-functional teams
• Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
• Ad-hoc duties as required by management

Belangrijkste vereisten

• Strong SME in AI, pre-sales, and customer experience technology with excellent communication

• Experience in sales overlay, specialist, or SME roles

• 10 to 12 years in software, cloud, or AI related roles

• Proven capability in AI-powered customer experience and conversational AI solutions

• Ability to influence without direct authority and collaborate to drive outcomes

• Experience coordinating and executing AI proofs of concept

• Ability to create effective territory and account strategies that support growth objectives

• Strong critical thinking, problem solving, and communication skills

• Effective presentation skills as a compelling SME

• Ability to manage multiple concurrent work streams and opportunities across teams

• strong communication

• collaboration

• influencing without authority

• AI-powered customer experience

• conversational AI

• experience with AI portfolios and related sales enablement

Over de vacature

Overview

In this role, you will lead strategic engagements to accelerate adoption of Genesys AI and Experience Orchestration, translating client business goals into impactful AI use cases. You'll engage with senior stakeholders, influence deal strategy, and drive the execution of AI initiatives across cross-functional teams. You help shape AI-driven customer experiences at scale and contribute to Genesys' mission of empathetic, intelligent orchestration. This is a chance to lead transformative projects for global customers and advance the company's AI portfolio.

Arbeidsvoorwaarden / Benefits

• great benefits and perks

Verantwoordelijkheden

• Demonstrate advanced AI expertise in discussions with technical and business stakeholders
• Engage with senior leaders and orchestrate complex opportunities across internal and external teams
• Influence deal strategy and support territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement
• Serve as a trusted SME and model best practice sales motions across the wider team
• Provide hands-on support for positioning, presentations, pricing, proposals, and other materials related to Genesys AI and Experience Orchestration
• Lead customer workshops to shape AI use cases and prioritization frameworks
• Act as voice of the customer by capturing insights and partnering with cross-functional teams
• Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
• Ad-hoc duties as required by management

Belangrijkste vereisten

• Strong SME in AI, pre-sales, and customer experience technology with excellent communication

• Experience in sales overlay, specialist, or SME roles

• 10 to 12 years in software, cloud, or AI related roles

• Proven capability in AI-powered customer experience and conversational AI solutions

• Ability to influence without direct authority and collaborate to drive outcomes

• Experience coordinating and executing AI proofs of concept

• Ability to create effective territory and account strategies that support growth objectives

• Strong critical thinking, problem solving, and communication skills

• Effective presentation skills as a compelling SME

• Ability to manage multiple concurrent work streams and opportunities across teams

• strong communication

• collaboration

• influencing without authority

• AI-powered customer experience

• conversational AI

• experience with AI portfolios and related sales enablement

Over de vacature

Overview

In this role, you will lead strategic engagements to accelerate adoption of Genesys AI and Experience Orchestration, translating client business goals into impactful AI use cases. You'll engage with senior stakeholders, influence deal strategy, and drive the execution of AI initiatives across cross-functional teams. You help shape AI-driven customer experiences at scale and contribute to Genesys' mission of empathetic, intelligent orchestration. This is a chance to lead transformative projects for global customers and advance the company's AI portfolio.

Arbeidsvoorwaarden / Benefits

• great benefits and perks

Verantwoordelijkheden

• Demonstrate advanced AI expertise in discussions with technical and business stakeholders
• Engage with senior leaders and orchestrate complex opportunities across internal and external teams
• Influence deal strategy and support territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement
• Serve as a trusted SME and model best practice sales motions across the wider team
• Provide hands-on support for positioning, presentations, pricing, proposals, and other materials related to Genesys AI and Experience Orchestration
• Lead customer workshops to shape AI use cases and prioritization frameworks
• Act as voice of the customer by capturing insights and partnering with cross-functional teams
• Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
• Ad-hoc duties as required by management

Belangrijkste vereisten

• Strong SME in AI, pre-sales, and customer experience technology with excellent communication

• Experience in sales overlay, specialist, or SME roles

• 10 to 12 years in software, cloud, or AI related roles

• Proven capability in AI-powered customer experience and conversational AI solutions

• Ability to influence without direct authority and collaborate to drive outcomes

• Experience coordinating and executing AI proofs of concept

• Ability to create effective territory and account strategies that support growth objectives

• Strong critical thinking, problem solving, and communication skills

• Effective presentation skills as a compelling SME

• Ability to manage multiple concurrent work streams and opportunities across teams

• strong communication

• collaboration

• influencing without authority

• AI-powered customer experience

• conversational AI

• experience with AI portfolios and related sales enablement

Over de vacature

Overview

In this role, you will lead strategic engagements to accelerate adoption of Genesys AI and Experience Orchestration, translating client business goals into impactful AI use cases. You'll engage with senior stakeholders, influence deal strategy, and drive the execution of AI initiatives across cross-functional teams. You help shape AI-driven customer experiences at scale and contribute to Genesys' mission of empathetic, intelligent orchestration. This is a chance to lead transformative projects for global customers and advance the company's AI portfolio.

Arbeidsvoorwaarden / Benefits

• great benefits and perks

Verantwoordelijkheden

• Demonstrate advanced AI expertise in discussions with technical and business stakeholders
• Engage with senior leaders and orchestrate complex opportunities across internal and external teams
• Influence deal strategy and support territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement
• Serve as a trusted SME and model best practice sales motions across the wider team
• Provide hands-on support for positioning, presentations, pricing, proposals, and other materials related to Genesys AI and Experience Orchestration
• Lead customer workshops to shape AI use cases and prioritization frameworks
• Act as voice of the customer by capturing insights and partnering with cross-functional teams
• Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
• Ad-hoc duties as required by management

Belangrijkste vereisten

• Strong SME in AI, pre-sales, and customer experience technology with excellent communication

• Experience in sales overlay, specialist, or SME roles

• 10 to 12 years in software, cloud, or AI related roles

• Proven capability in AI-powered customer experience and conversational AI solutions

• Ability to influence without direct authority and collaborate to drive outcomes

• Experience coordinating and executing AI proofs of concept

• Ability to create effective territory and account strategies that support growth objectives

• Strong critical thinking, problem solving, and communication skills

• Effective presentation skills as a compelling SME

• Ability to manage multiple concurrent work streams and opportunities across teams

• strong communication

• collaboration

• influencing without authority

• AI-powered customer experience

• conversational AI

• experience with AI portfolios and related sales enablement