Customer operations specialist Vacatures

Over de vacature

Reedy to join a leading food delivery company’s groundbreaking AI initiative as a German/English Customer Service Specialist? You’ll bridge the gap between AI agents and partners, helping build and document new processes from the ground up. If you’re a problem solver with customer service experience. Then help our client shape the future of AI interaction.

• A monthly salary of 3450€
• Temp. contract, possibility to get a perm contract
• Play a key role in a brand-new AI initiative
• Work in a modern office in the center of Amsterdam
• 40 hours per week, 5 days on-site to start
• Receive travel reimbursement

As an Customer Service Specialist German/English, you'll be bridging the gap between AI and human interaction. We're looking for someone who is:

• Has a few years of customer service experience.
• Is fluent in both English and German, spoken and written.
• Data-savvy with a strong analytical and problem-solving ability.
• Adaptable, eager to learn and likes working in a fast-paced environment.

In this Customer Service Specialist German/English speaking role, you'll be actively involved in ensuring the smooth operation of our AI sales initiatives. A typical day might involve:

• Monitoring inquiries (phone, email, WhatsApp) and identify areas for AI agent improvement.
• Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent.
• Maintain records in CRM systems for performance tracking and analysis.
• Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes.
• Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management.

You will be working in a small and new team at a big international food delivery company. Located in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.

Ready to become a Customer service specialist English and German speaking and help shape the future? Apply now and start your journey!

Over de vacature

Are you ready to be a pioneer in the exciting world of AI. A big food delivery company is launching a groundbreaking AI initiative and is looking for talented Customer service specialist Dutch/English to help shape the future of customer interaction. As a vital link between the AI sales agents, partners, and internal teams, you'll ensure the partners receive an exceptional experience. This is a unique opportunity to not only contribute to a new environment but also to actively develop and document new processes and ways of working. If you're a problem-solver with a data-driven mindset and a knack for excellent communication, this Customer service specialist Dutch/English role is for you.

• A salary of 3.450 € a month
• Temp contract, possibility of a perm contract
• A key role in a brand-new AI initiative
• Work in a modern office in the center of Amsterdam
• 40 hours a week, 5 days on-site to start
• Travel reimbursement

As an Customer Service Specialist Dutch/English, you'll be instrumental in bridging the gap between AI and human interaction. We're looking for someone who is:

• Fluent in both Dutch and English, both spoken and written.
• Highly data-savvy with a strong analytical and problem-solving ability.
• Adaptable and eager to learn in a fast-paced, evolving environment.
• A proactive communicator who enjoys collaborating with various teams.
• Enthusiastic about contributing to the development of new AI sales processes.

In this Customer Service Specialist Dutch/English speaking role, you'll be actively involved in ensuring the smooth operation of our AI sales initiatives. A typical day might involve:

• Monitoring partner inquiries (phone, email, WhatsApp) and feedback to identify areas for AI agent improvement, then collaborating with the Agent Operations team.
• Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent, ensuring a seamless partner experience.
• Accurately maintaining partner interaction records in CRM systems for performance tracking and analysis.
• Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes.
• Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management to guarantee a cohesive partner journey.

You will be working in a team of four people at a big international food delivery company in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.

Ready to become a Customer service specialist English and Dutch speaking and help shape the future? Apply now and start your journey!

Over de vacature

Are you ready to be a pioneer in the exciting world of AI. A big food delivery company is launching a groundbreaking AI initiative and is looking for talented Customer service specialist German/English to help shape the future of customer interaction. As a vital link between the AI sales agents, partners, and internal teams, you'll ensure the partners receive an exceptional experience. This is a unique opportunity to not only contribute to a new environment but also to actively develop and document new processes and ways of working. If you're a problem-solver with a data-driven mindset and a knack for excellent communication, this Customer service specialist German/English role is for you.

• A salary of 3.450 € a month
• Temp contract, possibility of a perm contract
• A key role in a brand-new AI initiative
• Work in a modern office in the center of Amsterdam
• 40 hours a week, 5 days on-site to start
• Travel reimbursement

As an Customer Service Specialist German/English, you'll be instrumental in bridging the gap between AI and human interaction. We're looking for someone who is:

• Fluent in both German and English, both spoken and written.
• Highly data-savvy with a strong analytical and problem-solving ability.
• Adaptable and eager to learn in a fast-paced, evolving environment.
• A proactive communicator who enjoys collaborating with various teams.
• Enthusiastic about contributing to the development of new AI sales processes.

In this Customer Service Specialist German/English speaking role, you'll be actively involved in ensuring the smooth operation of our AI sales initiatives. A typical day might involve:

• Monitoring partner inquiries (phone, email, WhatsApp) and feedback to identify areas for AI agent improvement, then collaborating with the Agent Operations team.
• Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent, ensuring a seamless partner experience.
• Accurately maintaining partner interaction records in CRM systems for performance tracking and analysis.
• Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes.
• Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management to guarantee a cohesive partner journey.

You will be working in a team of four people at a big international food delivery company in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.

Ready to become a Customer service specialist English and German speaking and help shape the future? Apply now and start your journey!

Over de vacature

Voor ING in Amsterdam zijn wij op zoek naar een customer loyalty team (CLT) Member Lease. Je werkt als CLT member binnen één van de Customer Loyalty Teams Lease, welke onderdeel uitmaken van de Circle Lease. De Circle Lease is verantwoordelijk voor het uitvoeren van de operationele processen binnen de Lease organisatie en kent naast de CLT’s de volgende aandachtsgebieden: Operational Services, Contract Officers en Operations Specialisten.

• Bruto uurloon van € 21,41
• Een dynamische en agile werkomgeving
• Een afwisselend takenpakket
• 36 uur per week
• Deels hybride werken en deels fysiek in Amsterdam
• Diverse doorgroeimogelijkheden

Nieuwsgierig geworden naar wat jij nodig hebt om deze vacature uit te kunnen voeren? Lees dan snel verder. Ik heb ze hieronder kort voor je opgesomd:

• Je bent een gedreven en flexibele teamplayer;
• Je ben in het bezit van ten minste een afgeronde Hbo-opleiding (bij voorkeur Bedrijfseconomie of Bedrijfskunde);
• Je hebt 3 tot 5 jaar relevante werkervaring;
• Je hebt kennis van en ervaring met bancaire producten en Lease (pre);
• Je hebt ervaring met de Agile Way of Working, en zelfsturende teams- en een uitstekende beheersing van de Nederlandse en Engelse taal;
• Je bent goed met Excel;
• Je bent proactief, leergierig en ambitieus!

Je werkt in een Customer Loyalty Team (CLT). In dit team ben je samen met je collega’s verantwoordelijk voor de betrouwbare, professionele en deskundige bediening van zakelijke klanten. Onze sales collega’s stemmen met de klant af wat wij als ING Lease aan kunnen bieden laten ons weten wat er afgesproken is. Ons werk bestaat uit het opstellen van offertes, het verwerken en uitbetalen van lease aanvragen, afhandelen van wijzigingsverzoeken en het dagelijks operationele en preventieve beheer. Dit betekent dat je rechtstreeks contact hebt met klanten en collega’s van ING. Je handelt verzoeken end-to-end af. De taakverdeling kan elke dag verschillen. Met je team speel je hier goed en flexibel op in;

De functie van customer loyalty member Lease is breed, verantwoordelijk en afwisselend. Hieronder een greep uit je werkzaamheden:

• Je bent in staat zelfstandig verbetertrajecten op te starten, je team hierin aan te sturen en de eindverantwoordelijkheid te nemen;
• Je omarmt de Agile Way of Working;
• Naast je focus op eigen sprint en backlog, zoek je naar verbeteringen om onze klanten en collega’s nog beter van dienst te zijn;
• Je hebt hierbij aandacht voor het Lease / CLT belang;
• Je bent volwaardig gesprekspartner voor klant, adviseur en assetspecialist;
• Je hebt kennis van zakelijke kredietverlening en Lease producten en processen (pre);
• Je weet je weg te vinden en kan werken met verschillende systemen.

ING is een bank met grote ambities, waar ambitieuze mensen werken. ING vraagt veel van jou als medewerker, maar daar krijg je ook wat voor terug. Er wordt hybride gewerkt: dat betekent deels thuis en deels op kantoor. Vele voordelen als medewerker en goede secundaire arbeidsvoorwaarden!

Heb jij interesse? Of heb je nog vragen je kan me altijd bereiken via onderstaande contactgegevens!