Senior operations manager Vacatures

Over de vacature

Are you an organizational talent with an eye for detail? Do you get energy from a dynamic environment and want to give candidates the best possible 'interview experience'? Then Nike is looking for you!

• €18 - €28 based on experience
• 40 hours per week
• Assignment till end of July 2026
• Nike, EHQ (Hilversum)

We are looking for someone with strong communication skills, a keen eye for detail, and a passion for organizing. Additionally, you bring the following:

• Experience: 1-3 years of experience in an administrative, customer service, or HR role, gained in a fast-paced environment.
• Organizational talent: You are highly organized and have proven experience managing various, competing priorities.
• Administrative skills: Demonstrable experience with general administrative tasks, such as complex calendar management and arranging travel.
• Collaboration: You are adept at liaising with various internal and external partners at all levels within a complex (matrix) organization.

You are part of the EMEA Talent Acquisition team. You will be a key partner for recruiters, hiring managers, and the various interview teams across the entire Nike organization in EMEA. You will support both internal and external candidates.

You are the driving force behind the coordination of Nike's interviews from start to finish. You ensure a positive and consistent experience for every candidate, directly contributing to Nike's strong employer brand. Your specific tasks:

• Coordination from A to Z: You plan and coordinate the logistics for all (video) calls and on-site interviews.
• The main point of contact: You are the dedicated contact for both candidates and the interviewers (managers) within Nike. You inform them about the schedule and all logistical details.
• Calendar management: You manage complex calendars to ensure candidates and interviewers meet at the right time.
• Administrative support: You support the Talent Acquisition team with various administrative tasks to keep the process running smoothly.

You will be based at Nike's inspiring European Headquarters (EHQ) in Hilversum, a dynamic campus that reflects the values of the brand. Nike offers a hybrid working model (3 days in the office, 2 days from home).

• Access to the gym facilities on campus.
• Commuting allowance of € 0,23 per km.
• 25 vacation days if you work 40 hours per week a full year.
• Diverse team.
• Work from home allowance of €5 per day on days you are working from home.
• 8.33% holiday allowance.

Does this vacancy seem like a perfect match for you? Then apply and send us your motivation and resume!

Over de vacature

Nike is looking for a Senior Supply Chain Specialist who will focus entirely on the returns process for the Nike Direct Stores (physical stores).

Are you an expert in analyzing processes? Do you get energy from finding bottlenecks and leading projects to make everything run smoother, faster, and more efficiently? Then you are the 'Subject Matter Expert' we are looking for.

• €26 - €38 based on experience
• Nike, EHQ (Hilversum)
• Assignment till end of May 2026
• 40 hours per week

You combine operational knowledge with strong analytical skills to deliver on Nike's promise to customers (service, convenience, and sustainability) while simultaneously achieving Nike's financial goals. You are capable of simplifying complex information and communicating it clearly to leaders and stakeholders.

What you bring:

• Experience: Demonstrable (senior) experience within Supply Chain and/or Retail, with a clear consumer focus and a proven growth in responsibilities.
• Project Leadership: Strong experience in leading (medium) large, cross-functional projects from start to finish, with measurable results.
• Communication: Excellent communication skills. You can translate complex supply chain problems into clear insights and recommendations for senior management.
• Stakeholder Management: Proven experience in managing relationships. You easily build relationships with both internal teams and external partners and know how to influence people.
• Analytical Skills: You are strongly analytical and data-driven. You are an expert in KPI management, root cause analysis, and translating complex data into actionable insights (e.g., in graphs).
• Mindset: A proactive, problem-solving, and innovative attitude.
• System Knowledge: Advanced skills in MS Office (especially Excel) and experience with reporting tools (like Cognos, Tableau) and ERP systems (like SAP) is a strong plus.

You will work in a dynamic, cross-functional, and international (EMEA) environment. You are part of the MSC Stores team and will report to the Supply Chain Stores Manager. You will interact daily with a broad network of colleagues and partners, including Retail Operations, Planning, Finance, the stores themselves, carriers, and Nike's central logistics departments.

As a Senior Specialist, you will be the pivot in the E2E (end-to-end) returns process for Nike's stores. You ensure that returned products are made available again as quickly and easily as possible, which is crucial for both customer satisfaction and profitability. Your range of tasks is diverse:

• Performance Management: You are responsible for the performance of the returns process. You analyze KPIs, trace the root cause of problems (root cause analysis), and share your findings and recommendations with the Nike Direct Supply Chain teams.
• Process Improvement: You identify opportunities for improvement and build convincing 'business cases' (supported by data) to implement these improvements.
• Project Leadership: You will lead and participate in medium to large-scale projects to innovate and improve the supply chain.
• Forecasting & Planning: You will work closely with the Finance and Commercial teams to forecast return flows. You translate this information into clear signals for Nike's logistics planning and capacity.
• Stakeholder Management: You build and maintain strong relationships with Nike's external logistics service providers (carriers, etc.) to optimize processes together.
• Documentation: You will create and maintain Standard Operating Procedures (SOPs) and training documents.

You will be based at Nike's inspiring European Headquarters (EHQ) in Hilversum, a dynamic campus that reflects the values of the brand. Nike offers a hybrid working model (3 days in the office, 2 days from home).

• Access to the gym facilities on campus.
• Commuting allowance of € 0,23 per km.
• 25 vacation days if you work 40 hours per week a full year.
• Diverse team.
• Work from home allowance of €5 per day on days you are working from home.
• 8.33% holiday allowance.

Does this vacancy seem like a perfect match for you? Then apply and send us your motivation and resume!