Customer service representative

Over de vacature

Are you a bilingual (Dutch and English) problem-solver with a passion for logistics? We are looking for a resilient customer service representative to join an international team. In this front-office role, you are the vital link between operations and cliënts. You won’t just process orders: you will dive deep into inquiries, resolve complex issues and suggest structural improvements to management.

what we offer

• Join a global leader in logistics
• Veenendaal
• Grow in a multicultural team
• A permanent contract upon proven suitability.
• €17,45 per hour
• A permanent contract upon proven suitability.

who are you
As a customer service representative, you will be the reliable heart of our customer service, handling everything from daily questions to complex puzzles for global cliënts. You are a proactive and disciplined professional who thrives in a multicultural environment and stays calm under pressure to reach every goal.

• Resilient: Calm and effective under pressure.
• People person: Strong social and connecting skills.
• Minimum Required Experience: 3+ years of Operations experience in a similar role.
• Strong communication skills (verbal and written) in Dutch and English.

what will you do
As a customer service representative, you are the go to person for our cliënts. You will be a professional problem solver: one moment you are processing orders, and the next you are diving into a complex puzzle to help a customer out. You will use your Dutch and English skills daily via phone and mail, keep everything

• Answering Customer Questions.
• Solving Problems.
• Processing Orders.
• Keeping Track of Information.
• Improving the Way We Work.
• Emailing & Calling Clients.
• Promoting a Safe Workspace.

where will you work
The company operates as a major logistics hub that provides advanced supply chain solutions, specifically focusing on the global distribution of telecom products like cables and internet routers. The facility manages the end-to-end warehouse process, including the efficient picking, packing, and shipping of technical components for international market leaders. This is a company that really feels like a community. The team is friendly, open, and always ready to help new colleagues. You will work in a positive environment where everyone is welcome and your ideas actually matter.

job application
Apply today if you are ready for a new challenge as a customer service representative!