Customer services representative Vacatures

Over de vacature

Samenvatting

As a Commercial Inside Sales Employee, you are the connecting link between customers, the sales team, and the internal organization. You combine a commercial mindset with technical interest and an enthusiastic, proactive approach. Do you enjoy advising customers, organizing, and taking on new challenges? Are you eager to develop yourself in a dynamic and growing company? Apply now! Good work! Over de functie

As a Commercial Inside Sales Employee, you play an important role in the daily commercial operations of TKM Diacarb. You are the first point of contact for customers and work closely with our outside sales representatives and internal teams.

Your day includes:

• Advising customers and supporting them with sales-related questions
• Preparing quotations and following up on commercial opportunities
• Handling purchasing and planning activities
• Performing administrative tasks and telephone sales
• Supporting our outside sales representatives
• Maintaining close contact with customers and internal departments
• Acting as the connecting link between customers, sales, and the internal organization
• Identifying customer needs and looking for suitable solutions
• Learning about our technical products and developing your commercial and technical knowledge

You will work in a varied position where no two days are exactly the same. Your commercial skills, organizational ability, and enthusiasm will help you make a real contribution to the team.

Over het bedrijf

TKM Diacarb is a leading company in the Benelux in the field of industrial cutting tools and related services. The company develops innovative solutions for customers in industries including printing, chemicals, packaging, recycling, and food production.

TKM Diacarb is known for its customer-focused approach, customized solutions, proactive attitude, and forward-thinking mindset. You will join a young and dynamic team of driven professionals who value teamwork, initiative, and getting things done.

TKM Diacarb is part of the German TKM Group, a globally active market leader with several companies specializing in the manufacturing, supply, and sharpening of industrial cutting tools.

Wat wij vragen

• A completed education at MBO level or higher
• Commercial mindset and strong organizational skills
• Technical interest and willingness to learn about technical products
• Proactive, enthusiastic, and eager-to-learn attitude
• Good communication and social skills
• Good command of the Dutch and English languages
• Knowledge of the German language is a plus
• Experience with SAP is a huge plus
• Ability to switch easily between customers, colleagues, and different departments

Wat wij bieden

• Market-based salary
• Pension scheme
• Travel allowance
• Working in a young and dynamic team
• 24 vacation days + 3 additional days
• Training budget for your personal and professional development
• Fun team outings and drinks
• A varied commercial position with plenty of opportunities to learn and grow
• The opportunity to develop your technical and commercial skills within a growing organization

Meer informatie

Are you interested in this vacancy? You can apply within 2 minutes.

Do you have some questions first? Ipek answers them via +31617359277 and i.ugurlu@carriere.com

Good work!

Over de vacature

Ben jij een administratief talent met een passie voor logistiek en klantcontact? Wil jij werken in een dynamische omgeving in de regio Europoort? Reageer dan snel en versterk ons team!

wat bieden wij jou

• Een marktconform en aantrekkelijk salaris!
• Werkplek in het prachtige Europoort!
• Uitzicht op een vast contract!
• Tof team met een fijne werksfeer!
• Fulltime functie in de logistiek!
• Veel ruimte voor jouw ontwikkeling!

wie ben jij
Om deze baan goed uit te kunnen voeren, voldoe je als Customer Services Representative aan de volgende eisen:

• Je spreekt Nederlands
• Je spreekt Engels
• Je bent minimaal 32 uur per week beschikbaar
• Je bent bereid om in Europoort Rotterdam te werken
• Je beschikt over MBO werk- en denkniveau
• Je hebt minimaal twee jaar ervaring in een soortgelijke administratieve of logistieke rol
• Je leert nieuwe systemen snel aan
• Je bent proactief, nauwkeurig en klantgericht ingesteld

wat ga je doen
In deze functie ben je verantwoordelijk voor de volledige orderafhandeling en de bijbehorende administratieve taken. Je bouwt een goede band op met de klanten en zorgt dat de serviceverwachtingen overtroffen worden.

• Invoeren en bijhouden van boekingsinformatie in het operationele systeem.
• Klanten proactief informeren over de status van zendingen en eventuele vertragingen.
• Verwerken en controleren van documentatie rondom (gevaarlijke) ladingen.
• Afstemmen van orders en prioriteiten met de transportplanners.
• Afhandelen van vragen, incidenten en factuurqueries van klanten.
• Aanbieden van tariefnoteringen en accepteren van boekingen.

waar ga je werken
Je komt te werken bij een toonaangevende internationale logistieke dienstverlener gevestigd in Europoort. Het bedrijf staat bekend om zijn gedrevenheid, continue innovatie en het bieden van de beste service aan klanten wereldwijd.

• Dynamische en internationale werkomgeving.
• Goede bereikbaarheid in het havensysteem van Europoort.
• Hecht en professioneel team van collega's.

sollicitatie
Goed om te weten: binnen 15 minuten na je sollicitatie ontvang je van ons een Whatsapp-berichtje. We stellen je dan een paar korte vragen over je sollicitatie om je sneller te kunnen helpen. Heb je geen WhatsApp? Geen probleem! Dan nemen we contact met je op via telefoon of e-mail.

Over de vacature

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

what we offer

• Good salary
• Personal development and training
• International environment
• Working with German speaking customers
• Maastricht, The Netherlands
• 30-40 hours a week

who are you
You always strive for perfect customer service. You have great communication skills and are able to communicate fluently in German and English. You always have your eyes on the result and you are stress resistant.

• Experience in customer service or a similar position is an advantage;
• A healthy dose of human knowledge and excellent communication skills, both spoken and written;
• Fluent level of the German and English language, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail.

what will you do
The Customer Service department serves all customers and prospective customers by handling all complaints for the entire range of Mercedes-Benz vehicles. All complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries are dealt with adequately, manage our services to customers and transfer product knowledge.

• Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
• Activities related to information security, information management and privacy assurance;
• Accurate recording of customer interactions, including complaints, solutions provided and feedback;
• A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;
• Answering inbound calls from customers and calling outbound to follow up with the customer.

where will you work
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multilingual;
• Multicultural;
• Dynamic environment.

job application
Do you recognize yourself in this profile? Apply quickly by clicking the "Sollicitatie" button below! If you have any questions, please do not hesitate to contact us!