German customer service representative Vacatures

Over de vacature

In this role, you will be the first point of contact for the German and English markets. You will ensure that every customer feels heard and perfectly assisted. Your goal is not only to resolve queries but also to proactively improve the overall customer experience. Our client is looking for a strong communicator and team player who takes initiative independently and thrives in a fast-growing environment where no two days are the same.

• You answer customer questions in German and English via email, phone, chat, and social media.
• You resolve customer inquiries, complaints, and more complex cases in a professional and solution-oriented manner.
• You process and follow up on orders, returns, and refunds.
• You maintain contact with external partners and sales platforms.
• You identify recurring customer questions and actively contribute ideas on how to make service smarter, faster, and better.

Requirements

The ideal candidate is customer-focused, takes initiative, and feels responsible for their work. You are a strong communicator, think in solutions, and can maintain an overview, even when busy. You feel at home in a fast-growing e-commerce environment where not everything is cast in fixed processes and where your contribution to improvement is valued. - German at C1 level or higher (fluent in spoken and written)

• English at a very good professional level (B2/C1).
• You can follow conversations in Dutch (A2 or B1 level)
• You are available full-time.
• Experience with customer service and/or e-commerce is a plus.
• You work accurately, are solution-oriented, and enjoy taking initiative.

Please note: Our client cannot sponsor a work permit. #

Benefits

• *Contract:

• One-year fixed-term contract with the intention to transition to a permanent contract

• *Pension:

• Participation in a pension scheme

• *Travel allowance:

• €0.23 per km for car travel; public transportation costs fully reimbursed

• *Holidays:

• 25 days of paid leave based on full-time employment

The salary will be discussed during the intake with the recruiter. #

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

As a Customer Representative, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.
Your duties and responsibilities include:
- Acting as the initial point of contact for dealers and end users via phone during help desk operations
- Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
- Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
- Keeping abreast of product developments to provide accurate and current information to dealers and end users
- Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements

These are the qualifications in a nutshell:

• Proficient communication skills in German and Polish, both written and verbal, next to English

Other than that: - Exceptional problem-solving and troubleshooting capabilities

• Capability to thrive in a fast-paced setting and manage multiple tasks
• Keen attention to detail and strong organizational skills
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics

Benefits

Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer: - 26 vacation days a year

• travel compensation
• good retirement plan
• Personal development training's
• Monthly team events
• Hybrid working (3x2) after onboarding period

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

Over de vacature

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

what we offer

• Good salary
• Personal development and training
• International environment
• Working with German speaking customers
• Maastricht, The Netherlands
• 30-40 hours a week

who are you
You always strive for perfect customer service. You have great communication skills and are able to communicate fluently in German and English. You always have your eyes on the result and you are stress resistant.

• Experience in customer service or a similar position is an advantage;
• A healthy dose of human knowledge and excellent communication skills, both spoken and written;
• Fluent level of the German and English language, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail.

what will you do
The Customer Service department serves all customers and prospective customers by handling all complaints for the entire range of Mercedes-Benz vehicles. All complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries are dealt with adequately, manage our services to customers and transfer product knowledge.

• Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
• Activities related to information security, information management and privacy assurance;
• Accurate recording of customer interactions, including complaints, solutions provided and feedback;
• A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;
• Answering inbound calls from customers and calling outbound to follow up with the customer.

where will you work
The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multilingual;
• Multicultural;
• Dynamic environment.

job application
Do you recognize yourself in this profile? Apply quickly by clicking the "Sollicitatie" button below! If you have any questions, please do not hesitate to contact us!

Over de vacature

Are you a natural-born connector who adapts faster than a chameleon and stays cool when plans change at the drop of a hat? Then this is the perfect match you’ve been waiting for! We are looking for an enthusiastic English & German-speaking Customer Service Representative to join an international company—someone who will make a real difference with heaps of energy, a sense of humor, and a proactive attitude. In this role, you’ll be far more than just a standard helpdesk agent: you’ll act as a strategic partner to restaurants and interact effortlessly with top-level international executives. You’ll quickly master the ins and outs of this dynamic field, ensuring that partners can run their businesses smoothly, successfully, and with a smile. ✨

What we offer

• Good salary between €3,200 and €3,500!
• A dynamic environment where a lot is happening!
• Possibility to work from home
• Office hours between 09:00 and 17:00
• Great atmosphere!
• An international workplace where you learn a lot!

Who you are
As a customer service representative, you are a pillar of stability for your team and our partners. No fixed processes? No problem; you thrive in a dynamic environment and switch effortlessly between priorities. When things are quiet, you don’t just sit around—you proactively come up with plans to improve the work. You have exceptional communication skills, possess a great deal of empathy, and love spending hours improving the system.

• You speak and write English
• You speak and write German
• You are available 40 hours a week
• You can travel to the location in Amsterdam
• You have over two years of experience in Customer Service

What will you do
As a Customer Service Specialist, you coach agents, monitor quality, and step in yourself whenever necessary. You might spend up to six hours a day on the phone with restaurant partners, providing support and strengthening relationships. You constantly communicate with top international managers in English and adjust course as daily priorities shift. You and your team run the show!

• Point of contact and sparring partner for restaurant partners (by phone)
• Get in touch with international clients in English
• Proactively improving processes
• Quickly adapting to changing priorities

Where will you work
You’ll be joining a fast-growing international company in Amsterdam. We operate in a dynamic market where no two days are the same. You’ll work alongside ambitious, friendly colleagues from all over the world. There is plenty of room for your own input and creativity; we’re building this together, meaning your ideas really make a difference. It’s a fantastic place to give your career a major boost! 🚀🌍 #SME

Job application
Are you the customer service representative we’re looking for? Then don’t wait any longer—apply right away via Tempo-Team! We can’t wait to meet you!